Avoid this dealership. Though the sales team was helpful, all of the negative experiences came from…read morethe owner. I was told to complete the financing paperwork at the local credit union, as they would be closing before the dealership that day. After I drove 500 miles, I arrived to find the deal had changed when the owner removed my state's tax benefits from my trade offer. As the agreement had already been financed, I was hard-pressed to argue now. I told my salesperson to have the car "road trip ready," specifically instructing them to make sure the tires were inflated to the proper levels and to change the oil if needed. Then, I had the car inspected at a nearby dealership (a certified manufacturer dealership) the day before purchase. Due to time (not mileage), the car needed an oil change per the inspection, but this information was intentionally withheld. I was only made aware of the recommendation after I had to contact the inspection team, as an engine light came on 400 miles into my drive home. As such, it was not listed on the buyer's order. When I asked for reimbursement for the overdue oil change, I was denied. The salesperson apologized as the owner refused to oblige. After some failed attempts, I went through the BBB. After some additional back-and-forth, the owner then offered to reimburse half the cost of the oil change in exchange for my removing my negative review on CarFax and signing away my rights to write any further negative reviews on any other platform. I reserved my rights and said I hoped for full reimbursement so I could add something positive to my reviews. He then shut down all communication through the BBB. I have attached a screenshot of his offer on my google review as I could not add it here. He said my CarFax review was "derogatory," but I encourage you to read it for yourself on CarFax.

When I tried to sell my truck locally online it took weeks before I realized I needed help. David…read morefound a buyer and sold my truck for a great price. He lifted a burden from me, he did all of the work & got the job done. He even arranged to have the truck detailed and have some minor cosmetic flaws remedied. Let David do it for you; he is networked, efficient & personable. He also has a lovely selection of luxury vehicles for sale, I plan to buy my next one here.

The sales staff and the service staff are top notch. Even after you drive off the lot, you are…read morestill considered a customer and they will work with you. Highly recommend

From the owner: Used Car Supermarket, Inc. has been offering quality pre-owned vehicles and superior service to…read moreTallahassee customers since 1974. Owned and operated by the Andrews family since it's inception, every car and truck is handpicked by the owners and inspected by our ASE certified service department prior to sale. Come join the family at Used Car Supermarket where you'll be treated with courtesy and respect on your next vehicle purchase

Had the absolute BEST experience. Angelo was wonderful, He got us in and out, answered all our…read morequestions and was very helpful through the whole process. I will definitely be referring my friends and family to him. Professional and clean environment.

i just want to say that this was the worst cutomer service. I brought two vehicles from there and I…read morethought that they would help when help was needed but boy was I in for a shock. I call cocerning a service contract that was to be paid out due to it was no loger needed, Mrs Jessica ask me for the paperwork and said that she will get back with me it's been two months and she' always out of the office or gone for the day. Mr. Garett was really rude to me in this matter. I was thinking of buying another car for my daughter but with the run around and bad cusomer service that I have been reciving latley no thanks I'll rather go esle where and buy. Some service you guy claim nor true. Unsatifactory.

Second time using carmax for a vehicle, since my first purchase and trade in went smoothly. I'm not…read morereally sure why this time around was a complete nightmare. They went up on the fees apparently that are added on during final purchase which isn't calculated until the final purchase. Issue is they have gone up so much on those fees that if you have a pre-approval from your bank or whoever, while using their website information for what the vehicle cost will leave you with a surprise extra 2k to 3k in fees. But, okay I'll roll with that. After the purchase, the car died on me overnight. Had to have it towed next day. They did a little more inspection this time...The vehicle was not inspection properly before being sold. They gave 4 new tires and an alignment on them. Okay I'll roll with that. A few weeks later, my console is telling me something is draining the battery so I called them again to see if they even did a basic inspection on yhe vehicle. They sent me to a local shop that works on bmws etc. Turns out they put a battery that was too small for the vehicle instead of getting the correct battery... Highly likely won't be buying through Carmax again.

The car buying process was fine, Amani was very helpful. Everything after has been a nightmare…read more There is no communication, between themselves and you. I was told something different by every single person I spoke with. They sent me to satellite to get my windshield repaired and didn't bother telling me it would take a couples hours.

Bought a 2019 RAV4 from Frank recently and had a really good experience overall. He was…read morestraightforward, easy to work with, and never made the process feel high pressure. The car has been driving great, including on a longer road trip, and I appreciated that he stayed responsive and helpful throughout the process. I also had the vehicle inspected by my own trusted shop after purchase, which gave me additional peace of mind. Frank followed through on what he said he'd do and treated me fairly throughout the process. Would definitely recommend reaching out to him if you're looking for a used vehicle.

Avoid this dealership, they are crooks. Bought a 2008…read moreToyota Tundra truck for $16k. Price was very high, but given the market in October 2022 and our need for a second vehicle, we paid it. Engine seized after a few months of driving. Of course, sale is 'As-is' and they ignored my calls. Had a master mechanic look at the motor and give a detailed report. The engine compartment was very clean. I thought this as good, but now see this was not. I noticed when we picked it up that the oil was very clear, recently changed and they they had overfilled it, which was odd. After a few months of driving to and from school and church, etc, the motor seized. My mechanic dropped the oil pan, which was weirdly clean and did not have the correct gasket. You can see the drive shaft clearly through the bottom, the main bearings show extreme heat damage. Someone had obviously driven this truck at high speed with either old oil or very low oil. The fact that the lower oil pan was hastily replaced shows they KNEW this and covered it up. Cleaned the engine up spotless and overfilled with fresh oil hoping we wouldn't notice until the engine quickly failed. These people are crooks. The owner hides behind a Christian identity. apparently is a reformed drug addict or alcoholic, from the social media presence. We are looking at $9k to replace a motor which we don't have. The robbed us at a very bad time, a family of 4 down to one car. If we could sue, we would, but these criminals are well-versed in Florida law. AVOID THIS DEALERSHIP, they are criminals. From my mechanic: "First picture, the difference in color of these bolt shows how the connecting rod cap bolts have gotten very hot. Picture #2, look at the bright connecting rod journal that show how this rod is wearing up against the crank. Look at the throws on the crank, the blackening starts at the base of the rod pin on the crank and are emanating down to a visible line. The blackening cause by heat can be seen on the main bearing cap #3 shows the normal color of grey of the connecting rod cap bolt, and the adjacent main crank bearing blocks. Notice how the crank is showing signs of heating up. Finally #4,this is a close up of connecting rod five, the crank throw which separates connecting rod journals, and main bearing cap between cylinder #4&#5. The edge of the crank almost shows signs of melting, certainly possible on a cast crank. Normally the con rod is centered from the crank by the oil passing under the bearing, guess oil starvation at high rpm might have damaged the bearing and disrupted that oil flow. The con rod crashed into the crank throw and wedged. The color difference tells the story. Hope this helps"

Whatever you do dont purchase a automobile from this dealer. Dishonest would be a great way to…read moredescribe them In April 2018 we purchased a Subaru outback for $7000. A week later the car broke down on the highway. I texted him and let him know. Thigs was on a monday. I received a message back from him saying "I am sorry, I can not do anything in Friday. I am out of town. " After that, crickets. He never followed up at all even knowing a car he sold me left me stranded on the highway 2 weeks later. We have spent so much money trying to fix this lemon. We can't rely on a car we spent over 7k on less then 6 months later. STAY CLEAR OF THIS "DEALERSHIP ". Unless you want to be stranded and out of options like we are!

A few weeks ago I purchased my first Subaru from Cars on Park. Sulu was extremely helpful in the…read moreprocess. He allowed me to test drive as many cars as I liked (which were many), and supplied each car I was interested in with a driving history. Once narrowing down my options to a 2015 Subaru Forester, I asked if I could bring it to get a second opinion. Without hesitation he handed me the keys, as well as a list of mechanics nearby that would give a free diagnostic with his name (saved me $50). Over a few days, many phone calls and many visits I finally made a decision! It was such a respectable price, with the lowest fees I found in Tallahassee. A few weeks later, and I couldn't be happier with my choice!

i bought a 2008 Scion TC from Michael and Ray. After dealing with shady/rude car dealers for the…read morepast three months, Michael and his father were a breath of fresh air. They let my mother and I drive the car to my dad so he could check it out and then to my mechanic to have it fully checked once we ran the numbers and I decided I wanted it as long as it checked out by my mechanic. The car has a few minor cosmetic issues (small scratches in the paint) that are to be expected. The trunk latch cover had dry rotted (it's plastic and this is a common issue), Michael found us a replacement quickly and offered to have it painted as well for way cheaper than Toyota charges for just the piece. The car came with 4 brand new tires, unfortunately the previous owner had straddled a curb or something causing damage to the interior of the rim--which was causing the tire to bubble. (My mechanic found it after he lifted the car to check the bearings.) Michael and his father took off the price of a new rim and tire so we could replace them. They also gave me a very fair price for my trade. Michael, Ray, and I'm sure the others that work at Auto Showcase are amazing and honest people-- they made buying this car quick and easy...they even stayed late so we could get it all done. I highly recommend them to everyone, hands down the best car looking/buying experience I and my family has had.

Just bought a 2001 CRV. Overall had a great experience and they were easy to work with. Tre…read moreSwatts answered all of our questions and did not play any games. I was nervous about not going to one of the 'big name' dealerships in the area but after this experience, I would definitely go back to Auto Showcase if I need another car.

Came to Direct Auto Exchange looking for my first car and drove off the lot with one the SAME DAY…read more Ms. Shakira Mosley was more than helpful. Very positive, very welcoming, very friendly. Never a dull moment with her. Ms. Mosley goes above and beyond for clients.

In 37 years of purchasing vehicles including new car dealerships, both cash and financed purchases,…read moremy husband and I have never had a smoother, better, easier, quicker or more professional experience!!!!!! There is a sense of peace that is tangible as soon as you drive on to the lot. This only comes from dealing with ethical, sincere people! Everything they said they would do; they did. No "haggling" or "switch & bait" practices here. Every employee is courteous, helpful and kind. We will be back to make a second vehicle purchase.....that's how EXCELLENT, Lela, our sales lady, and ALL the other employees treated us!!

I've had this car not even a year. It ran good for the first couple months. Mind you, I take good…read morecare of this car even with all the issues it comes with and get all my services on time!! I've had two major oil leaks, had to recently change a catalytic converter, had to put in new spark plugs & ignition coils in, immediately change brakes, and the list goes on! B Shani acts so helpful "I wanna help you with this" but will over talk you and play like she didn't understand everything you said. No accountability!!! This place is honestly a hit or miss..NEVERRRRRRRRRR AGAIN!!!!

i had such a great experience thanks to Omal! he helped me soo much!! when I lost faith and all…read morehope I tried them and I was able to get a car! Omal was amazing! he sat there and helped me find the cheapest car insurance, gave me tips on what to look for when purchasing a vehicle and made sure I felt comfortable with the price. highly recommend!