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    The Pretty Face Place

    5.0 (6 reviews)
    Closed Closed

    By appointment only

    Services - The Pretty Face Place

    Blemish camouflage

    Permanent makeup application

    Permanent makeup consultation

    1 More Service

    Permanent makeup touch-ups

    The Pretty Face Place Photos

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    Recommended Reviews - The Pretty Face Place

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    6 years ago

    Helpful 3
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    10 years ago

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    10 years ago

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    12 years ago

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    10 years ago

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    10 years ago

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    Massage Envy

    Massage Envy

    3.5
    (44 reviews)
    0.7 mi
    $$

    I came here for the first time to get an introductory massage and am so pleased with my session! I…read morepersonally like firm pressure and Aaron, my masseuse, was fantastic. Questions ahead of time helped focus on the areas that give me the most trouble and made me so relaxed at the end. The place is very clean with a lot of different services and a friendly staff. The membership also seems quite reasonable since you can interchange facials for it as well. I'll be back!

    I just had two phone calls with your South Windsor, CT franchise and am in disbelief at the lack of…read morecustomer focus I've encountered. Late last night (Sunday 5/31), around 8:00 or so PM, I was online looking at appointments for a massage. I selected a time for Tuesday (June 6/2) in which I was not scheduled to work, which was 1:30. At 3:30 today, Monday June 1, I was called into work during that time on Tuesday I had scheduled a massage. I called Massage Envy in South Windsor and explained that I need to reschedule due to work. I was told that I would be charged $65 for changing the appointment because I was outside of the 24 hours. I explained that I did not know two hours prior that I was going to have to go into work. I was told the policy remained. I then spoke to a manager who told me the same thing. I asked to speak to someone who had the authority to change this policy. I was told no onsite person could make that change, but that they would contact the senior person over that clinic and call me back. I did get a call back and they said they would waive the $65 if I rebooked right then over the phone for the therapists open slots for next week. I said I was very reluctant to commit a week out given the hard time I was given already today about needing to change due to my work schedule. I said I would need to call that day to know what my availability was, but she said to not be charged the $65 I would need to give them a date/time today. I was then told that the senior manager of that location said that my calling to change my appointment two hours after the 24 hour policy was keeping the massage therapist from "being able to eat". I reiterated that it hadn't even been 24 hours since I made the appointment online. And it wasn't confirmed until 9:00 this morning. I called to change the appointment at 3:30. That is 6 hours that the appointment was "in effect". I completely understand lining up employees and last minute cancellations or no shows. But I didn't cancel. I called to reschedule. And was still going to be charged $65. Essentially, the appointment was confirmed and in place for only 6 hours. I have the text confirmation to verify the time Massage Envy sent a confirmation text the following morning. I have worked in customer service my entire life. And this entire situation has me appalled, baffled and unwilling to do any business with Massage Envy. I have friends who have thought about doing facials, etc and I will advise them and anyone else never to book appointments here. There is an undercurrent of a scam and it doesn't sit right with me. Two hours. I found out two hours after the 24 hour window that I needed to reschedule for work purposes. Work changes that I had just found out about. However, the lady did explain that if I had a doctor's note, they would not charge me. A doctor's note? I'm a mid-forties woman, not a middle school student. In jest I said, "so someone could forge a note from a doctor and not get this $65 charge?" She said, "yes that is the policy". Unreal. Absolutely unreal. I do not for one minute believe that an appointment that had been "live" for 6 hours is going to cause that therapist to starve, nor do I think that calling within 2 hours of a window and asking to change times should be treated with such ridiculously "policy" rigor. Again, I completely understand the intent of the policy. But the execution of this policy in the way it played out for me, leaves zero customer focus as a priority. I intend to fight the $65 with my credit card company.

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    Massage Envy
    Massage Envy
    Massage Envy

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    Essentials For The Special Woman

    Essentials For The Special Woman

    3.5
    (8 reviews)
    2.6 mi
    $$

    Had a great experience shopping in this store; they had a great selection compared to other places…read morei have tried in the past. Love how they worked directly with my insurance company prior to my appointment so they knew what i could get and what i would need to come out of pocket for. While It is frustrating that you need an appointment in order to shop, it is because of the paperwork necessary to work with the insurance companies. Maybe they should offer one night a month where people can just come in and browse and try things on ? I left with 3 prosthetics and some bras and some tank top/camisoles. The staff was very accommodating with trying different styles and sizes. The only reason i didn't give 5 stars is because of the limited hours but part off that could be due to Covid, not certain. Wish they would accommodate browsing and trying on things without an appt or after an appointment because i didn't have time to look at the bathing suits so ill have to make another time to go back.

    Initially, this job may seem very appealing. The owner/manager of this small company offers $20 an…read morehour starting. This is due to the fact that she cannot provide any benefits or health insurance. I was hired here as a full-time receptionist and was told I was "doing well" for weeks, and, with no warning, was suddenly fired via text message in the middle of my shift on a random Tuesday. The owner cited my "bad work ethic" as the reason for my termination. Said owner also called out at least once a week and up to three times a week during my month and a half at this job. She also took advantage of her long-term employee to complete her work for her on days she decided to call out. Before my sudden termination, the manager gave me no warnings, write-ups, or feedback that wasn't positive. Although the pay is desirable, I do not recommend employment here. The manager has total control and there are no checks-and-balances due to the small nature of the company. Your day to day will be met with passive aggressiveness, oversharing about her personal life and endeavors, and no strict training plan that leaves you with no real tasks to do for hours (which the manager caused and then fired me for, despite me asking for more things to do). The owner also mentioned having "bad experiences" with turnover. That should've been a red flag for me. I truly wonder why she had these experiences... Overall, this was a bad job and I regret applying here.

    Photos
    Fitting room
    Fitting room
    Hat/head coverings
    Hat/head coverings
    Essentials For The Special Woman

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    The Pretty Face Place - skincare - Updated June 2026

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