This place always has a good number of customers. There is a wide variety of polishes and many pedicure chairs, as well as tables to get your nails done. The staff are kind. The owner seems a bit controlling. I have never had a bad experience here, but it is not my first choice as a place. The parking is nice and close to the building. The location is on a main drive. The services can be a bit expensive and you are not quoted the price before, even if there was an up charge. You were not told about that up charge in the moment. read more

Cheap nail polish, station i was in was dirty I tried it will not come back. Staff is sweet, the talking back and forth in their language is okay however excessively speaking to other co worker you start to wonder if 1. Are they talking about the condition of my feet and hands or are they more concerned with whatever they are talking about than doing their job? Smiles can be deceiving. read more

Zero star!!!!! My friend & I decided to try VIP Nails & Spa today. We usually go elsewhere but they were completely booked. We walked into an empty salon (thought it was downtime). While told to pick our nail color, the woman tried to upsell gel mani/pedis. We kindly declined and I already get gel manicures with my regular nail tech on a regular basis. While we were getting our pedicures, the woman continued to sell my friend a gel manicure. My friend, being the nicest and kindest person said yes to a REGULAR manicure; and yes, the woman was obnoxiously trying to get my friend to upgrade to a gel manicure. I really should've listened to the red flags of an empty salon and DIRTY towels for pedicures. They had nail polish stains on them but to me, that's still dirty. My friend told the woman she's had surgery on her ingrown toenails so please don't cut them. The woman continued to cut the ingrown toenails to the point where my friend had to repeatedly ask her not to and she was grimacing with pain in her voice. My guy did the same thing to one of my toenails and kept trying to clean the blood off my skin for 15 minutes as if I didn't notice but I was more concern for my friend. We got the "Deluxe Pedicure" so after the scrubbing, the woman put a HOT towel on my friend and BURNED her foot (see picture). My friend let her know the towel was too hot and that she burned her foot but the tech shushed her to be quiet because there was another customer getting a pedicure. My friend wasn't any louder than normal conversational voice but she still shushed her. My friend then got upset and said she would like to pay the bill and leave. The tech now said she didn't speak much English after trying to upsell us on gel manicures and pedicures and having conversations throughout the service. I stepped in and said exactly that. She called for her boss to come out. My friend told her boss that the tech burned her foot and clipped her ingrown nails after repeatedly asking her not to. The tech and her boss looked at my friend's feet, spoke Vietnamese and laughed. At this point I am furious that my friend is quite upset. The boss said they were laughing at something else. Yeah, okay. We pay and we walk outside to talk. I asked if they charged her for her incomplete manicure and she said yes. I went back inside and ask them to refund my friend for the incomplete manicure at the very least because it was such an awful experience. The boss lady didn't want to. I did the run down of all that went wrong and she still didn't want to. So I told her that we are nurses and salons aren't certified to cut ingrown nails and if they're certified to show me the proof. She ended up refunding the manicure after that. I'm of Southeast Asian descent and they asked what my ethnicity was (at all Asian run salons I go to) because they want to know if I understand what they're saying in their native tongue. As a trilingual person, I find this extremely rude. Most cases you're saying inappropriate things when you switch to a language the person doesn't understand. I asked if they were Vietnamese because I knew they were and their faces dropped. I don't care who you are. You don't speak about hurting someone during a pedicure in your language and laugh. It gives negative vibes, period. There's no excuse for that. I would give them ZERO stars. I do NOT recommend this place for any service. This was our first time there and definitely our last time. Please take your business elsewhere!!!! read more

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Do not come here. Not only were the employees extremely rude to me as the customer (making rude comments about how I was sitting and such) but they would talk to each other across the store while working on the nails. I went in to get a set of acrylics and they do not have pricing posted anywhere. Additionally, my nail tech Sarah didn't treat my cuticles before starting, resulting in two of my nail beds being cut and later becoming infected. My french tips were all different sizes slightly as well. When I called to report my nails being infected the woman was very dismissive on the phone and later said the best she could do was give me a $30 gift card to the establishment. When I came to get my gift card they acted like they had no idea what I was talking about and only gave me $25. Not a great experience.. read more

The pressure to up-charge any service you get is annoying and distracting. I called to schedule an appointment and asked for the price. With that in mind I went to the service and after receiving terrible service, I asked for a receipt and it showed the cost was $10 more than originally quoted despite me getting exactly what I had requested on the phone. Additionally, no actual manicure comes with cuticle maintenance and any shaping of the nail they do with the drill results in cuts bleeding on almost every finger. I do not recommend and I will not be back. read more

Stopped in last minute for a UV Gel fill & pedicure. They took me right away ... no wait. Nice and clean place. Pedicure was nice, but nothing extraordinary. Nails were done very nicely & they listened to my request for a shortened length. It is a bit pricey, but I think that's bc it's near the mall/shops. read more

I love the nail tech Danny! He's always very accommodating to schedules, double checks a lot on the lengths and if i like the nails. And he's very precise! I've been to him twice now! But have been coming to this salon for years! Definitely make an appointment first though! read more

VIP Nails & Spa - Acrylic nails with pink clear gel! Natural look - Nail Salons Near Me - South Windsor, Connecticut

Have been going to this nail salon for years and am officially fed up with this place. Deanna one of the ladies that works there is absolutely awful. She constantly was drilling my cuticles and making me bleed. The last couple times I have been going my nails have been breaking within a few days and was constantly going back to have them fixed. This past week I called and explained that my nail had broken and asked to have it fixed. Upon arrival I walk in and told me I had to wait 45 minutes to fix one nail that had broken... keeping in mind I went 2 days prior to have a different nail fixed. Luckily Kay told me that she would fix me in a couple minutes so I didn't have to wait 45 minutes. It's sad to see this place going down hill. read more

I left with a pretty big cut on the side of one of my toenails which hurt to put shoes on! I got the deluxe pedicure which included the paraffin wax, scented scrub, etc. The wax was extremely hot when she dipped my foot in. And the scented scrub didn't smell like anything and she scrubbed so hard my legs started to turn red and felt raw. Having this only been my 2nd pedicure, I feel like this was supposed to be a lot more relaxing rather than painful read more

VIP Nails & Spa - Nail Salons Near Me - South Windsor, Connecticut

They've gone a bit down hill. Last manicure I had I had to keep telling the manicurist she was filing my nail crooked. She responded that my finger was crooked . She also got my finger a few times with the file. Painful. read more

I scheduled a full gel set. When I arrived, the woman already had dip products out. When I said that I wanted a full gel set she said my nails were too short and the gel wouldn't stick. She said the dip will work better. I reluctantly agreed. When she asked about the length I wanted I used one of my nails as a gauge and said I wanted them all that length. She proceeded to not remove my overgrown cuticles and just did the dip manicure. The end result is nails that are all different lengths and shapes, none of which are the length I requested, product stuck on my skin, my cuticles flooded with product, and hang nails still on 7 out of 10 nails. read more

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I have frequented this salon since it's opening and the skill level has being between 3 and 4 but this last visit was a hellish nightmare. I asked for a French gel manicure and got a mess. When I asked the technician to fixed it, the tech sitting in front of her said and I quote "we busy". The implication being I'm not. I was told to come back later which was really inconvenient but I went back. The technician was very skilled at insulting me all the while calling me "honey". I was not thrilled with the service, my previosly healthy nails are damaged and my cuticles are inflamed and painful. Even now 5 days later my cuticles are in pain. Save your money and go somewhere else. read more

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They are low quality I went in to ask for a fix and they told me no because they didn't want to mess my nail up they are just stupid and dirty read more

We had made a reservation for 3 pedicures a couple days before the appointment day. We arrived on time. We were never told by the nail tech who greeted us, that it would be a little bit of a wait. After 15 full minutes, we spoke up and were told it would be 10 more minutes. It was clear that we would be waiting longer than that based on the staffing. Typically, at a nail salon, they will at least allow you to sit in the pedicure chairs to soak your feet and get the chair massage. This was never offered to us. We walked out, disappointed, and were not even acknowledged or apologized to. We walked across the parking lot, and had immediate service at Anthony Vince. read more

Came in on a Tuesday afternoon for a regular mani/pedi. I have been here for a couple times with mixed reviews. This time solidified that I won't be back. My pedicure was first- it was just ok. The gentleman doing the pedi actually cut my toe near the start, so it ended up stinging the rest of the time. After my pedi (1.5hours) they took me over to the drying chair and brought me the bill. When I explained that I wanted a manicure as well, three ladies argued over who was going to do it- one of who was lounging on one of the pedicure chairs napping. The same man that ended up doing my pedicure came out of the back room and did the mani (another hour) where he proceeded to hack at the skin around my nails. Two days after the mani and everything is already chipped and peeling. Not worth the $50 I spent...especially since they weren't even gel. read more

VIP Nails & Spa - Skin around nails is AFTER mani...all chewed up. - Nail Salons Near Me - South Windsor, Connecticut

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Came here to get my nails done for my WEDDING and they are crooked, half missing, and wildly misshaped. I even explain my hands will be in wedding photos and they considered this "fixed" Didn't get a manicure with the set so the area around my nails is also looking rough (Also looking a little rough because they repeatedly cut into my nail bed with the nail shaver) Rough, rushed, and S L O P P Y read more

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At VIP Nails & Spa, you feel welcome right away. Lily and the owners make this place special with their friendly faces and clean, pretty space. They really care about making your nails look great and making sure you're happy. I left with awesome nails and felt super relaxed. VIP Nail Salon is a great spot because of the love and hard work they put into it. read more

Super busy on a Saturday, partly my bad for heading there the day before Mother's Day. Lets save judging my time sense for another day.Ha ha First of all the nail polish collection there is the biggest I have seen . Like they have a light white and white in a teeny tiny shade darker. I am sure they have names for it but my vocabulary is limited . You do not have to break your bank account while here . Moderate prices for all their services . You will receive a warm welcome as soon as you are in along with whatever beverage you request ,have seen couple of them having wine too, So don't hesitate if you want to really relax . I went in for a spa pedicure ,which is a level higher than the regular pedi. I loved it . The service is excellent .I found this place very clean and hygiene they use covers in the tub and then fill it with water, salts, soap etc. My pedi went on for 40 mins with massages and warm towel wraps. I picked the rose salt and WOW!! it smelled and there was a lot of 'I'll have what she's having moments' He He!! My nail paint is intact even after two weeks now ..which I am very happy about. Excellent customer service and very professional. This will be go to for all things nails now on. read more

VIP Nails & Spa - Nail Salons Near Me - South Windsor, Connecticut

I would have given zero stars to this place if I could. My gel nail paint chipped off on day 3. I called the salon but was directed to call the next day and speak to the manager. Terrible service for the price. I usually do not give bad reviews but this place is going to scam u. Go to the nail place by Oakland pizza or the one by the red barn breakfast place on Sullivan, CT read more

There are many great things to say about my first visit to VIP Nails & Spa! I am here currently drying my nails after having the best pedicure I've ever had. Coming from Boston, I wasn't sure I'd ever find a great salon in CT but I was proven wrong today. Got the VIP pedicure $45 and it included a salt scrub, hot towels, paraffin wax and a lengthy massage. Plus the staff greet you right when you walk in, offer you a beverage and provide a complimentary hand massage. There is light music playing and HGTV on in the background. The chairs are brand new and the entire place is pristine. Long story short, I'm hooked, already planning to come back in a couple of weeks! Thank you VIP! read more

VIP Nails & Spa - Nail Salons Near Me - South Windsor, Connecticut

I'm never one to write reviews, but here it goes. I have been trying to contact them since about 8:30 this morning to let them know that I won't be making it to my appointment today due to being sick with covid. Their voice mail wasn't connected or something, the phone would just ring them disconnect after about 20 rings. I finally got through to them a few minutes before they opened and I informed the gentleman that I'm sick and I won't be making it in today for my appointment. Before I could ask to reschedule, he hung up on me. I immediately called back and said that I'd like to reschedule and he berated me over the phone. Saying that I ruined the techs morning and all of her other appointments. He wouldn't give me the opportunity to reschedule. So I said that I no longer wish to reschedule and that I'll find another salon. To which he said , thank you, good luck, and hung up on me. This behavior is absolutely uncalled for. I was trying to do right by then and for their other customers. I didn't want to show up even with a mask on and possibly infect another patron or nail tech. read more

This is the second time I have been to this salon, my FAVORITE nail technician EVER is Cindy. She has been my go to for almost 7 years! She is just the best, I have NEVER found anyone who has even come close in comparison. Cindy is kind, meticulous, and very professional. Once you get to know her, you will never want to see anyone else! She is not only the best at achieving what ever results you are looking for, she is funny, kind, and genuinely cares about her work and her clients! The salon environment is fun, friendly, relaxing and most importantly clean! Also the fact that they are lucky enough to have Cindy, as well as other exceptional staff, makes it the perfect salon to come relax and enjoy the PERFECT salon experience! read more

VIP Nails & Spa - Brand new massage chairs! - Nail Salons Near Me - South Windsor, Connecticut

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I came in for a full set of acrylics (i called before for price and was told $40) the girl who did my nails did you not do what i asked at all. I showed multiple pictures and said. She did dip powder not acrylic which i did not want at all. I also asked for round almond shape and she made them pointy but when I asked for a more oval shape she seemed upset and told me basically i was wrong. I also ended up paying $63 which was not what i was told on the phone. I'm just letting you know since i left quite upset. read more

Not a good experience. I have given this nail salon a few solid chances and each time has been less than mediocre. This time around my boyfriend and I came in for regular manicures (no gel). The man that did my manicure was inexperienced and I can tell the woman who did my boyfriend's manicure was as well. The man doing my manicure began by filing my nails, fast, uneven, and while talking to other employees. I do not mind if you are talking while doing my nails, however, please pause so that mistakes are not made. He continued on to remove my cuticles with the cuticle nipper and also left much to be desired. There were pieces of cuticle sticking up at the end of my manicure. He also did not use the cuticle pusher or the cuticle remover gel, so I requested that because there was still cuticle on my actual nail (which will cause the polish to look lumpy). When I requested this, the technician next to me said "he already did your cuticles". I explained that I wanted the cuticle pusher and he proceeded to use it without the cuticle remover gel, so was basically scraping my nail with the metal cuticle pusher. After that he went on to again use the buffer on the top of my nail... (which he previously used). If you know nails, then you know you should use the buffer sparingly because you are wearing away at your nail. Which for a healthy nail is unnecessary. The polish job was also less than mediocre. Uneven coats and lumps. If you are the owner and you are reading this. Please provide extra training to your employees. Please ensure that employees are taking their time with each customer and giving a quality experience. Customers often come to get their nails for a relaxing experience. For me, this experience was far from relaxing and I left your establishment unhappy with the results and $40 in the hole. Would not recommend. read more

VIP Nails & Spa - Manicure - Nail Salons Near Me - South Windsor, Connecticut

They get no stars made appointment for myself and daughter. was told couldn't do the both. But clearly took the white mother and daughter. Bad business Awful customer service. read more

Went in to get my fake nails removed and the women kept trying to rip up my real nail after I repeatedly told her that's my real nail not the fake one resulting in me bleeding and now my nail is so ugly and hurts. The women who took over was very nice but I will never be returning. read more

VIP Nails & Spa - Nail Salons Near Me - South Windsor, Connecticut

Two of us went for a pedicure. Shellac stayed on for a very long time. Nice experience, no wait time with an appointment. We enjoyed and will be back again soon. read more

NOT VIP at all. For starters, Mary didn't listen when I told her I was getting a pedicure and was filing and trimming my toe nails dry. Then I had to shape my nails myself to remove the rough edges and make my nails even, AND has to have her re-buff my soles because she did a shitty job the first time. I was just in town for the weekend, and a pedi was a last minute plan, but I'll probably look for another spot. For $30 in Manchester/S. Windsor, I definitely expected more. Save your money and go somewhere else. read more

The first pedicure since COVID Friendly and accommodating with appointment Chrissy did a beautiful job Looking forward to my next visit read more

Unsanitary, was left bleeding on four fingers and they used the same nail buffs as the person before me. Dipped my fingers in nexgen while there was visible blood on my fingers. I had to wash it off when she was done. Update: "ring of Fire" on 8 of my nails. First time getting my nails done and they overfilled to the point of almost breaking through to my nail bed. Do not go here. read more

VIP Nails & Spa - Nail Salons Near Me - South Windsor, Connecticut

VIP must stand for very incompetent people this is absolutely the worst set of nails I've ever had in my life and now I have to go to another place just to fix them that's what you want to spend your day doing! and waste your money on. First off I said a full fit so she takes my old set off and starts white tipping my short broken nails I'm like Um I asked for a full fit so then she had to take all the stuff off my nails that she just put on and start over I said I need my nails thick because I do men's work for a living I can see through these things because she drilled so much!! this was my second time there anf m my last. The first time despite the fact that I had already in my mind what I wanted they want to talk you into doing something else well I was short on time so I agreed to do what they wanted and it wasn't the worst but it was not what I wanted but this girl better find another profession because I've never in my life not tip someone and I didn't tip her she didn't listen to anything I said she didn't care about anything I wanted her to do and I'm a post pictures and show you how horrendous these nails are. 2 days later and my thumb nail broken changing my clothes!! I'm so pissed! read more

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This place was really nice! It was big and clean and well lit. I went in to get my acrylic set removed and have a mani. There was a large selection of polish. When I sat down I got offered something to drink and a shoulder massage, which was a nice touch. I didn't get the lady's name who was doing my nails, but she was nice. Taking off my acrylics was relatively easy but a couple nails she pulled at them so hard I thought my actual nail was gonna rip off. It was painful. I also wished she would have buffed my nails a bit more because the leftover glue kind of made the polish look slightly lumpy. She gave me a nice hand massage with lotion, but it unfortunately made my hands dry. Overall the shape of my nails was good and the polish came out alright. My experience here was really good. I would go there again. I paid $23 ($17 for the mani with a $5 tip) read more

VIP Nails & Spa - Nail Salons Near Me - South Windsor, Connecticut

I made an appointment and 40 minutes later I was still waiting for someone to begin the service. I walked out. What a waste of time, even with an appointment. read more

This place was okay. I'm currently home from college and needed a place to go to to get my dip nails redone. The place was clean and very nice inside, and the woman I had was very kind. However, she did file my nails so hard that I was bleeding on two of my fingers, and she didn't push back my cuticles! I didn't notice until I got home, by the dip isn't all the way to end of my nail. The picture I have attached is from only 4 days after the manicure! I pushed the cuticle back myself and it looks like I need to get them redone already!! I think they do this on purpose so that you come back sooner to get it redone because of how "grown out" they look. One last thing is that they dip your nail into the powder which I heard is unsanitary. read more

VIP Nails & Spa - Nail Salons Near Me - South Windsor, Connecticut

don't even waste ur time, can't even do a simple french mani pedi. I had to go back and forth with the lady for 3 min just explaining what i want and brought her the colors at the beginning. $90 for that. & it wasn't even good work. read more

Wow this place is fantastic.. so clean and beautiful inside, awesome staff.. and my nails look amazing! Like perfect :) pedicure was great as well! Nice little sea salt scrub with yummy scents! Good prices and they offer you wine, soda, or water! So nice! Will be back for sure!!!! PS: very nice girl goes around asking if you'd like a hand massage or a back massage! Very friendly and relaxing !!! read more

Be careful, something has happened since COVID. Worst pedicure I've ever had. She didn't speak a word, tools didn't come out of a sealed package, products (lotion, scrub, cuticle remover) used were low quality. I didn't want polish since sandal season is over and they wouldn't even buff and shine. Time to find a new salon. read more

Tried it twice. First time was just ok. I did a sea salt pedicure and dip nails. Nothing to write how about. The second time, I decided to treat myself to their most luxury pedicure, as well as dipped nails. The place was not even busy at all, there were about 5 employees there, and only myself and one other customer. There was no reason to rush through my service. My hands were being done at the same time as my pedicure, so I had to uncomfortably extend my arms over the chair, and could not even enjoy my pedicure because the woman was so rough and over extending my arms. You would think if a customer was paying for your most high-priced services, you would make it a more luxurious experience for them. I felt totally rushed for no reason, and the luxury pedicure was really not very different from their regular pedicure. My feet look to no different other than shaped and painted toenails. There sanitation was also questionable, I could tell that the file and buffer have been used on someone before me without being washed because there was nail dust all over it. The tools being used also just came out of some strange looking toolbox device, I could see thought they were dirty. They advertise that they have wine, but would not give it to me because they said it was quote too early, it was 12:30 in the afternoon early to some but it was my day off and if you offer it you should offer it during all hours of opening. I will never be back. read more

I happened to stumble in here one day and have been back three times since. I leave so satisfied every time and the pedicure lasts me for a month or longer. I've always gotten the deluxe pedicure and oh my goodness it is amazing! It cost $40 dollars and it is so worth every penny! The employees are always so kind, offer you something to drink when you sit in the chair and they really take their time and listen to what you want. Love love love this place!! read more

I went here on a Sunday with my friends. The place was a bit busy but they got us all in around the same time. I got a manicure with powder nail polish and it was fabulous! The technicians are very friendly and quick to offer complimentary wine and water. They currently have their services 15% off! Will be back. read more