So I've been a longtime shopper and my family also shops there. The last experience I had was VERY…read moredisappointing. We had just come from the nail salon next door and wanted to buy some alcohol for my bachelorette trip (which we were on our way to) We went to the whiskey/bourbon wall and my friend was very politely asking questions and was met with attitude and disrespect. She didn't notice right away, but I did. After there was literally NO help given, my friend picked out what she wanted and we went to the register. She had offered to buy since it was my Bachelorette weekend and had a Cashapp Card with all her money on it. She had checked her balance IN the store and had plenty of money on it. She had asked if she could have access to WiFi to unlock her card (she had problems with people hacking in the past, so she locks it after a purchase and unlocks it at the next place to make a purchase) when he refused, I offered her my hotspot to take care of it and she did. She unlocked it, used her card and their system kept declining it. They kept blaming her bank and saying their "system is superior and there are no issues with it" We had also stepped to the side to fix this so he could take care of other customers. Once she was good, we tried again. It didn't work. The 15 year old behind the counter (I'm assuming is the franchise owner's daughter ---she looked WAY too young to be working at a liquor store and I have my BASSET, so I know for a fact that you need to be 21 to sell liquor) gave us more attitude then her father did. During this whole interaction it took a lot for me not to say more than I did. ultimately, we left our items on the counter and said "we will come back" well, we never did. and I probably will never go to that location again and have told my family about our experience and they were shocked. oh, and as for the card? we went to another liquor store, the owner was SUPER helpful and friendly AND her card worked perfectly fine. So yeah. Even as a long time shopper, I'll be sticking to the place that gave me good service.

A neighbor recommended this place for a good bourbon selection. We had lunch at Buona so I stopped…read morein to check it out. A not so friendly machine gun pen clicking attendant checking me out like I was going to steal a bottle asked me what am I looking for. Said the brand. No dont have it, btw this isnt pappy. a common not real hard to find brand was what Iwas looking for. I didnt like the attitude. hated the obnoxious pen clicking. didnt care for his profiling. guess my businesss stays at binnys. they want you to pay premium on everything - beer to liquore. Went there again recently to save time, guy said why havent you been in lately. I just smiled.

"And just like that", this became my favorite place for wine tastings…read more Hadn't been in a while, but glad we decided to go. Very knowledgeable staff and pleasant. Prices have always beaten any competitors. You won't regret it. Looking forward to more tastings in St Charles & Geneva Always a pleasant experience. If they don't have the wine in my experience if they work with that distributor they can get it! Do it!

I just left after purchasing 6 bottles of wine, 1 bottle of booze, an 18 pack of beer and a six…read morepack of beer. I always prefer to shop local vs big box. The lady that checked me out would not use one of the 30+ boxes that were stacked behind her for me to safely carry my wine out. She told me they are saving them for customers that buy 12 or more bottles. Saving them for possible future business?!? Then proceeded to load all 7 bottles into one bag - nothing individually wrapped with a bag or the green holders they normally use. I had the joy of listening to them clanging together all the way home praying I didn't have to stop fast. Truly did not appreciate this lack of service.

It was my first time there and the staff was super nice and helpful. He was easy to talk to and let…read moreme knew what they had when I asked. He informed me how often they usually see those types of bottles and suggested other bottles. Even suggested the other Lundeens if I needed somewhere else. Lundeens has a large selection too at the East store.

WOW! We walked in the store and the elderly man behind the counter had on NO mask... He made no…read moreeffort to put on a mask and when we went to the counter to pay for our purchase he decided to cough and sneeze all over us. We had to take a giant leap back to get out of the way... From reading the rest YELP reviews, it doesn't seem like this guy really gives a ### about his customers..

I apologize for not knowing your name, but every time I come into your store, you are completely…read morehelpful, have knowledge of your products (btw, your incense is top notch) and are more than willing to get products in that I want. From this day forward, because "YOU" paid it forward to me tonight, Friday, Oct. 20, 2017, all the products I have purchased from the East Side Lundeens (rude service as always!...Grrr!) will be devoted to your business. Kindness heals a multitude of wounds folks. Shop here!

walked in and the lady at the cashier counter was on phone disrespectfully speaking to somebody…read moreabout some uhaul issue (should have been my first red flag). I wait at the counter and have my id out and money out.... she talks on the phone for a coupe more minutes before acknowledging me then proceeds charging me four times for one 6-pack.... she changes the price (still complaining about the phone call to some other customer playing scratch off tickets) and asks for my id again after I put it away then asks me "Do YOU have a problem?????" The only thing I wish is that google would let me leave zero star reviews. Small store, trash employee and overpriced. There is a Jewel around the corner do yourself a favor and go there. also if you want any uhaul services I would go elsewhere also same people deal with both things apparently. edit.... I just saw a google review above mine stating that this lady was in there when I was.... laughable the only guy that was there was an old guy like I said.... that review is obviously fake.... one thing that was correct is that i left a dollar on the counter and walked out with out taking it.... I get in my car and she is following me trying to give it back.... no thanks you can keep that dollar cause that is the last penny you will get from me. Go to this hell hole at your own risk. also ask yourself why someone would review a reviewer? hmm looks extremely fishy to me. This lady thought she could get away with treating people like garbage..... not today.

SavWay stands out because of its people. Every time I walk in, the staff is welcoming, attentive,…read moreand genuinely helpful. They take the time to answer questions, make thoughtful recommendations, and make sure you leave with exactly what you need. It's clear they know their products and actually care about the customer experience. They also have a solid cigar selection for a liquor store, which is a nice bonus, but it's really the level of service that keeps me coming back. Consistently a great experience.

A great experience! Everyone there is so friendly and helpful! I will definitely be back!read more

Thankfully they were not enforcing the governor's ridiculous mask policy. Romi was every friendly…read moreand knowledgeable. I will definitely go there again. They have a good selection.

I just happen to come into Orchard Wine & Liquor on a morning where the power was knocked out…read more Little did I know until I was ready to pay that the internet was down meaning the stores were only accepting cash! I told (I'm guessing is the owner) that I didn't have cash and he bags my item up and said I could take it and just come back later on in the day when the internet is back and pay! I was shocked! That's customer service that I thought didn't exist these days!! I live in the area so this will be my go to spot. The selection is large for the space that they have.

I understand that this location shares a wall with a dog kennel, but the place smells like dog…read morepoop! They're trying to cover it, but it's not working! Also, I went in tonight and the cashier said that the computer wasn't working.....period. I had to leave and go somewhere else, which was a bit of an inconvenience. Just saying!

These people are there, mot to be an ethical business addition to Batavia-- their sole purpose is…read moreto get as much money from customers as they can .. I looked at an Eagle Rare bourbon priced at 4 times the msrp. When I asked why, I was smuggly asked "could you find one?" Granted they are hard to find but charging $129 for a $35 bottle of bourbon is just shy of a scam-- as well as showing the ethics of the business owner! Jewel, TJ's, or even Walgreens would serve you better. If you decide to buy there-- well, know that you are just supporting off line robbery!! A $35 dollar bottle of bourbon is in no imaginable scenario worth $129- even Buffalo Trace knows that or they would raise the price-- don't be a fool!