I am leaving this review to document my experience attempting to obtain basic follow-up information…read moreafter my recent appointment. On February 17, 2026, I called the office late morning/early afternoon to request written documentation outlining the procedures and recommendations discussed during my visit, as well as clarification regarding why my next appointment was scheduled for three months instead of the usual six. I was told the office was very busy but that the information would be emailed to me by the end of the day. I did not receive anything. I called again about 15 minutes before closing that same day but was unable to reach the receptionist. On February 19, I sent an email requesting the same information. I received a reply asking which location I had visited. I responded within 10 minutes. I did not receive a follow-up. On February 20 and February 21, I called and left detailed voicemails clearly requesting that the documentation be sent to me via email. On February 24 -- one full week after my initial request -- I received a missed call and voicemail from a different receptionist returning my call. When I spoke with her, she began explaining the information verbally over the phone. I reiterated that I had repeatedly requested this information in writing. I was told that if they sent the documentation, I "might not understand it" because it contains medical terminology, which I found inappropriate and dismissive. I did not ask for interpretation, I asked for documentation. At that point, after multiple calls and emails, I went to the office in person to obtain the information directly. I was provided a copy of my X-rays and a sheet listing four recommendations that had been denied by insurance. I was not given a comprehensive treatment summary, a written explanation from the dentist, or clarification regarding the purpose of my three-month recall visit. The paperwork did not reflect everything that had been discussed during my appointment. The primary issue here is not the treatment recommendations themselves, it is the lack of clear, timely communication and the difficulty in obtaining basic documentation after multiple attempts. Patients should not need to call three times, email three times, and then appear in person to receive incomplete information. I hope this feedback encourages improvements in communication so that future patients do not experience similar frustration.

Love this office. Everyone is so nice & supportive. They always try their best to get me in asap…read morewhen I have an emergency. Sometimes there is a wait, but that is common with most busy offices. They are busy for a reason! Recommend!!

It was difficult for me to choose a different dentist's office, especially when your dealings have…read morebeen with the same dentist for over ten years. However, due to distance, I was forced to seek a new dentist's office. Here's where the excitement begins... The Medford office was terrific. My check-in process was terrific as the office takes laptops measurements to keep everyone safe from Covid. Lisa, my dental hygienist, is a game-changer. She was amazing at her job and made me feel comfortable. Doctor Sandana Raj was outstanding. The staff at the front desk was refreshing and true professionals. In summary, a fantastic experience, and glad I took a chance with Dental 365 in Medford. I highly recommend this location. You will not be disappointed.

Perfection. Dr…read more Robert Lynn is the best. Hey I had so much fun getting my wisdom tooth out, that's how good they are

Smile Shack is the most amazing dental practice. Their new space is so warm and inviting. Front…read morestaff is so friendly. Dr. Nicole Francisco is in a league all her own. Her mastery of dentistry is unparalleled. What sets her apart the most though is her bedside manner, attention to detail, and eagerness to ensure patient comfort. Look no further. You found your perfect dentist .

My family and I have been Smile Shack patients for about 5 years. Best experience from the lovely…read morereceptionists on through your appt. Dr. Shack is caring, patient and always thorough. She wants you bto have your best smile for life. Jean-Mariebis my favorite hygienist ever. She is an expert. She is patient, friendly and I learn something new to help me take better care of my teeth every visit. I'm so grateful for them and the super friendly staff.

Amazing patient care. Everyone in the clinic is helpful. Jacqueline is especially helpful and…read morecaring. Really appreciate them.

Really disappointed with this office. I booked an appointment 2 months ago in October to schedule…read moremy annual teeth cleaning for December and I called a day before my appointment to confirm my appointment and the receptionist told me they had forgot to put my appointment on their schedule. Super frustrating and they refused to accommodate me in any way, even though it was their error. Very unprofessional, extremely poor customer service to accommodate me due to their mistake and a huge waste of my time

I recently had seven successful implants and one extraction done by Dr. Capuano, and the experience…read morewas truly exceptional. This was my fourth oral surgery, but my first time at this office. My previous three surgeries were at a different office. I actually liked the oral surgeon, and during our consultation, he felt confident that he could successfully place two or three implants. Unfortunately, things didn't go as planned. The first surgery was extracting five teeth, the second one was attempting to place the implants and the third was removing them after they failed. If I had remained with that office, the surgeon explained that one possible treatment was a mesh implant, but estimated it had only about a 50% chance of success. Another option was dentures, which was incredibly discouraging. The difference in the final results between these two offices is night and day. Before, my mouth was left raw, red, and incredibly painful. This time, Dr. Capuano's work was clean and stitched up beautifully. He and his entire staff were amazing, compassionate, and answered all of my questions . They turned a stressful situation into a massive success. I cannot recommend Dr. Capuano highly enough! Victoria Magee

Dr Capuano is amazing! Did my wisdom tooth extractions. He is kind, long tenured and easy to talk…read moreto. Entire practice from receptionist to billing, very pleasant. Recently went and saw Dr. Park, he is also great doctor as well. Easy to get an appointment. Multiple locations on Long Island. If you need an oral surgeon, this group is excellent. Their website for more info is www.leadingedgeoralsurgery.com

Very quick and easy cleaning and X-rays. Friendly staff, it was my first visit there and I will be…read moregoing here for future cleanings. I was in and out in about 30 mins.

Keep a close eye on your billing. Do not pay until you receive your insurance EOB. Was charged more…read morethan once for services never received., amd overcharged for services received!

just got out of my dentist appointment I generally won't go anywhere else because Scott is funny…read morenice and an efficient dentist. the whole staff is so kind and the environment overall is just welcoming

Wow. Finally a place where they make you feel comfortable aren't rude or condescending and pocket…read morefriendly. Would 1000% recommend

Dr Rodger Kleinman has to be one of the worst dentist ever. Came to fill in a small chip and he…read moreoverdrills my tooth and drills another without permission. So now I have two messed up teeth and my bite is messed up. What's worse he denies it and starts gaslighting you and tries to steer the conversation away from what happened.