Older man working the counter has no patience and is very rude…read more I stopped here to buy some bulk pipe tobacco. The prices are not marked, which seems like a basic expectation. When I asked for clarification on pricing the older man working the counter raised his voice, like he assumed I was hard of hearing, and then got a condescending tone, like he assumed I was dumb. I said nevermind, and walked out. I have no interest in supporting a business that can't supply even the most basic of customer service without being rude, and treating the customers as if they are dumb!

Service, selection of lots of great cigars, pipe tobacco, not gas station, but fine goods. The…read moresalesmen are friendly, knowledgeable and helpful. A 10 Star business

One of the nice cigar shop around. Good decent size cigar room with wide collection of high end…read morecigars. be ready to pay little more since lot of high end cigars not lot cheap cigars to choose from. Overall experience was good. Clean organized shop with friendly welcomed by associate. Access could have been easy since had to park little far and that would not be a fun in cold days. Prices on products was decent and quite collection of other smoke products, hookahs, e-cigs and headshop accessories. Overall, I would visit again!

Smoker's palace probably has the largest most complete selection of cigars in Saginaw. 20 different…read morekinds of Romeo and Juliets, 15 different Cohibas, vanilla-flavored, chocolate flavored, you name it. The humidor is probably approximately 20 by 30 feet. Also, if you're into smoking pipes, there is a fine selection of pipes and tobacco. My understanding is that the prices are very reasonable and their product quite good. Two of my closest buddies smoke pipes and they're constantly referring this place to other pipe and tobacco connoisseurs. Service itself is okay. Middle-eastern man who won't go out of his way to help you but won't stop you from picking up product and inspecting it for yourself. Recommendation: BUY!!

If there isn't a problem with your purchase, they've been ok to do business with. Entirely…read morehorrible experience if THEY MAKE A MISTAKE. Asked for and was told by the manager that the discount cigarettes he was selling me, were full flavor like Marlboro and turned to Menthol if you crush the filter. He was wrong. These were the ones that changed from menthol to Stronger Menthol. I had no use for them, and he was ignorant as to his product, I returned within an hour, he lied straight to my face. Blamed the error on me, claiming I asked for them by name. So, I'm out 100 for two cartoons of cigarettes. I'm on disability, this was a hard hit to take, he should have exchanged of given store credit, it was his fault.

Went in this morning to get a rig and the worker was so nice and knowledgeable! I didn't catch his…read morename but he's got a dope glass pendant! He made the whole overall experience fantastic and he's the reason we'll be back! 10/10

Great service and always helpful. Thank you Isabel for answering all my questions with a smile.read more

Andy was so helpful. He did everything he could to get me a new top for my vape and he is still…read moreworking on it for me. I think that is awesome when someone really wants to help you. Thank you he is a valuable person to have working there.

We took a shot that they might be open on Sunday for the holiday crowd buy they were not. The…read moresign on the door directs us to a coffee shop who carries them. We go there. They are out. They direct us to Tiffannys restaurant. They no longer carry them. ..sigh They direct us to a beer store. I walk in and see a humidor......yeahhhhhhhh Wait a minute...sold out. Wait! Whats that behind one of the boxes? A single corona. Ill take it. Im having it now and if this is represents their brand...big applause. Awesome cigar. Ill come during business his next trip out to Frankenmuth.

Stopped in while on a weekend getaway with my wife. The gentleman there was very helpful. I suggest…read moretheir house blend maduro. Great cigar!