Re: Steel N Ink WATERLOO…read more RUN AWAY FROM THIS STUDIO! Billing practices are highly questionable! Staff will quote one price and you could be charged something completely different and arbitrary! There is zero flexibility with respect to compromise and/or customer satisfaction. I was quoted $180 for the work I inquired about and was subsequently charged $360 plus tax. They refuse to problem-solve over the phone (i.e., Sarah Taylor) and prefer to play on the defensive, rather than acknowledge miscommunication. Highly disappointing. Sarah suggested that she prefers emailing so they can better track the complaint process - a perfect avoidance tactic and signs of questionable leadership. All in all, this shop is seemingly more interested in the bottom line, rather than offering accurate and clear information (either over the phone, on their website, or via email). I am happy to share my email communications with anyone contemplating using this shop for their next tattoo. RUN AWAY AND RUN FAST! #SteelNInk

I got my nose pierced here and the guy was super nice and did a great job, I've never had any…read moreissues with the piercing and the jewelry is good quality unlike some places that charge so much for cheap jewelry. I've never gotten a tattoo here so I can't speak for that but my piercing experience was great especially compared to other places around.

Great experience from start to finish. Dropped in unannounced and they fit me in. 'Rabbit' the…read moreapprentice was cool and informative. Checked my pic's offered advice and scheduled me for later in the afternoon. Terry received me at 4 and set up shop. Had great chair-side manner and made me (and my wife) feel comfortable. He was a good guy and had a very light hand....didn't hurt much at all. He even let me use his phone charger while we worked! Rabbit came back and checked up on us also and chatted us up a bit more. 30 min in the chair and done. Tatt looks great ..... and feels good this morning. Just touched it for the first time, I can barely feel it, my skin isn't even raised. Colour looks great. I'm very happy. Would recommend the shop and both of the men that I dealt with. True pros! Thx Gents!

My boyfriend was over charged for his tattoo. It was quoted at $350, mins you he had already paid…read morehis deposit 2 weeks prior, so the total should have only been $300 plus taxes, but they had added his already paid deposit into his total and somehow by the end of everything he had to pay $395 (which they had added extra plus the deposit which was already paid as stated prior) After the deposit and the final payment the total amount was $451. Then when he told them the deposit was already paid they still made him pay the $395. So very unimpressed and feeling super angry.

Had an appt oct 25 for two pieces. As I've had done before at other tatt shops, I put a deposit,…read morebooked my appt and gave the artist an idea of what I wanted. Normally a professional artist would send ideas before the appt, so that the customer can approve or voice their opinion prior to the appt. I did not hear from him and when I showed up the day of, he only then started the sketch. I didn't agree with what he had. I had one simple lettering tattoo done that day, and have still waited for the artist to get back to me. Through one email he stated he's busy with other people's sketches who have appts booked. Mine was booked from oct 25 and he has failed to work on mine despite still having a deposit. I've asked and he won't refund my deposit and doesn't seem to want to work something out as far as doing the tatt I have a deposit in for. Very unprofessional, fraudulent at best.

Please do your research before coming here. "artist" took a nice snake stencil and erased it to…read morereplace it with a worm. Would avoid like the plague.

"Artist" wiped away the stencil but I'm glad actually, look how much better is it freehand! My 3…read moreyear old nephew thought it was great