I've purchased several bags from Refind over time, including Fendi, Gucci, Celine, and now a YSL. Overall, I've had a good experience. Most of the bags have met my expectations, and the buying process has been smooth. There was one Gucci bag that wasn't quite what I expected, but I also think I could have asked more questions before purchasing. Other than that, I've been happy with my purchases and would definitely buy from them again. One thing I really enjoy is their Instagram Live sessions. They're honestly very relaxing and fun to watch, even if you're not planning to buy anything. It's nice seeing all the beautiful luxury bags, learning about different styles, and just enjoying the experience. Overall, I'd recommend Refind to anyone looking for pre-loved luxury bags. read more

Update: do your research ladies -- a lot of the clothes and bags they are selling can be found on The Real Real or Vestaire for prices lower than they claim. Also dislike the vibe they are curating when something doesn't sell and Jeanine goes "did that bag really not sell" almost shaming you for not buying every single product. read more

I hate to write this, but I've hit a breaking point with this place. I have NEVER felt more disrespected and profiled as a young person. I'm literally a size 6, and I've received countless unsolicited comments regarding my size, not to mention staff sneering at me and refusing to offer help until my hands are literally full. There is no "class" to be found here. I usually come in wearing full designer outfits (as I would anywhere), and I am a white woman, I wonder how they treat folks that don't fit that profile. I formerly worked in retail consignment, and couldn't imagine even treating my most difficult customers this way. If you want an exclusive buy/sell club, why don't you just do that? Extremely strange. Support somewhere like "Frida" or "Editor Consignment" instead. Beautiful clothes are for EVERYBODY. read more

I've purchased two bags from The Refind and "attended" several of their live Instagram shows. Even though I live in Florida, I will be a customer for life! Their customer service is wonderful and the quality and price of their products cannot be matched. I love that in the lives you can really see the bags and their condition. They offer Entrupy to guarantee the authenticity of their items which is so important in the luxury resale market. Both my bags are in AMAZING condition. Do not hesitate to purchase and if you are lucky enough to live in Seattle please go visit their store. And give them hugs from me! I never write reviews but this business warrants it - so so good. 100/10. read more

The Refind - Chanel and Gucci handbags - Women's Clothing Near Me - Seattle, Washington

I almost drove right past Refind twice (it's tucked into downtown Madison Park in the sweetest little spot), but once I finally pulled in, I couldn't believe what I'd been missing. There's convenient off-street parking right by the shop, which is a total win in Madison Park! The moment you walk in, the vibe is warm, curated, and somehow both upscale and completely approachable. The merchandise is jaw-dropping - gorgeous clothing, accessories, home décor, and vintage pieces that look straight out of a magazine, yet the prices are shockingly fair. What truly sets Refind apart, though, is the staff - specifically Jade and Sydney (not sure if they're the owners or just the world's best employees, but either way, they're incredible). I read the reviews for Refind online and I couldn't believe the other reviewers and I were talking about the same place!!! I never wear designer clothes because I am a lawyer that works with oil, ethanol and other fuels on Harbor Island. Consequently, i generally have to take my work clothes off before I get in the car to go home and instead change into comfy sweats! the salespeople were very pretty, and the two Refind employees I interacted with directly were total sweethearts! I never felt disrespected or intimidated even though I came in looking like a hot mess. Refind isn't just a consignment or boutique store; it's a very unusual and amazing place that somehow feels like a secret you're lucky to have found. If you like well made designer clothing, you should definitely go check out Refind. If you have designer clothes or pocketbooks you haven't used, you should also connect with Refind. They never told me what my items were going to sell for ahead of time but six months later, I checked in and found the prices the items sold for, extremely fair+! read more

Bought an Hermès scarf and it arrived in absolutely pristine and beautiful condition! I am extremely satisfied with the product. The staff were friendly, professional, and very helpful, making the whole experience smooth and enjoyable. Highly recommend! Bought an Hermès scarf and it arrived in absolutely pristine and beautiful condition! I am extremely satisfied with the product. The staff were friendly, professional, and very helpful, making the whole experience smooth and enjoyable. Highly recommend! read more

The Refind - Scarfs - Women's Clothing Near Me - Seattle, Washington

I love the Refind!! I wish I could go into their brick and mortar! But live in nyc and I find the best deals from them online!!! Love love and also their styling! read more

BUYER BEAWARE I'm leaving this review to document that my order on two separate purchases did not match the product description. I purchased a Prada handbag and Prada shoes on a live show. They had said something as "no hard marks" or "no call outs" so I felt confident in purchasing both items along with other items When it arrived, I noticed the following issues: Prada bag strap with multiple stains/wear makes Prada bag with missing pieces of leather piping Prada bag with pink stain on zipper Prada shoes literally coming unraveled and one inner sole peeling off! I tried to resolve this with their customer service team and also speak with someone directly to figure out a solution or return items, however they denied the return stating each were as described. What they did offer was 250.00 store credit-mind you I paid 6x that on these two items. I also asked to see the clip of the live that mention of marks, wear, or stains and they couldn't provide video that made mention of the wear. I know Refind is a reputable company, however I am beyond disappointed do not recommend this seller. read more

Great customer service willing to help find what you are looking for and easy to contact. Great finds and great crew of people and staff.

Wonderful experience all around and have purchased 2 bags, computer bag and a piece of jewelry. These ladies work hard on the live. Would love to go in person. Thank you everyone for a great effort in everything that you do. read more

I am a big fan of The Refiind's live Instagram shows. The team that presents on the shows are excellent and go out of their way not only to describe each item in detail, if it's clothing or shoes, they always offer what sizes are the best fit for the item--so you know if it will work for you since it's not like regular shopping where you can try the item on. Their selection is second to none, and the pricing is the some of the best i've ever encounted for luxury consignment goods. THe checkout process couldn't be easier, the staff is so accommodating and pleasant and their shipping time is exceptional. The Refind offers one of the best shopping experiences I have found in a very long time. Don't tell my husband...but I often plan my days around their "live" schedule! :-) read more

The quality in the authenticity is exceptional. I've had a really good experience as a shopper with this company. The employees are fantastic. Five stars from me! Janine and the crew really know how to accessorize. I received two pre-love designer bags in perfect condition. read more

can't say enough good things about The Refind, the quality and pricing of their products and wonderful staff. I have purchased many bags from them through their live shows and have yet to be disappointed. all of the bags came in the condition as shown. the lives are addictive and so much fun! check it out and you will not be disappointed but your wallet will definitely be lighter! read more

If you're looking for high end luxury & luxury resale this is your place. Everything is in pristine condition or like new condition. The lives on Instagram are amazing. Will you get deals, absolutely. Will these deals still cost you a fortune, %20000! Worth it. Soo many NWT items. read more

Five stars isn't enough for this place. The selection is amazing and the staff is absolutely lovely. I love getting deals on gorgeous designer pieces (and feeling like I'm helping out earth, as consignment is so sustainable!!!) and getting pieces no one else has. The owner is wonderful and works her butt off and has done an amazing job with the store. It's really fun to shop the lives and to go into the store and chat with all the lovely sales girls! I won't be consigning with anyone else ever again, ONLY REFIND! I cannot recommend them enough. read more

This boutique has some great pieces at good prices, and some staff make shopping enjoyable. However, the owner, is only bothered for the big spenders, favoring buyers of Chanel and Hermes. I've been in the store several times and the owner has never greeted me but on multiple occasions, she rushed to say hello to someone else walking in just after me. So I am not surprised to see a familiar theme in how many of the staff behaves with people not being greeted, myself included, or helped in the store; the tone is set by the owner. Online sales aren't very size-inclusive, mostly featuring size 4-6. I've had mixed experiences, some great items when purchasing in store, but online it's a gamble. I purchased a $500 bag described as having minor marks that quickly shown on camera. The item was described as having marks on the leather (fine - I knew this) but those marks were downplayed and they didn't mention how there was a large gash in the back of the bag. Again I can live with this since it was on the back but no mention of the strap, which was cracked in several places, broke after just a week of use of holding my glasses case, car key, phone and small wallet. The bag was all leather and by no means overloaded. So I paid $500 to use a bag for a week? Nope, after spending that money and not wanting to add to more waste, I had to pay hundreds to fix the strap properly. Unfortunately, returns or cancellations aren't allowed; even when the item isn't accurately described. The only way they're taking something back is if you can prove it's not authentic. But since they now run entrupy on their bags (which is a good thing), you know that purchase is final. And they won't take it back on reconsignment since it's damaged. My advice is to just go in the store, tell them what you're looking for and inspect it carefully yourself. Consignment is another gray area. The process lacks transparency; I received a 50/50 split, but paperwork was vague. I haven't consigned higher-value items due to unclear pricing and fees. They also claim not to accept certain brands, such as Tory Burch, Kate Spade, or Lululemon, yet I've seen these brands featured in their live sales as the second look. So they do take them, but not from everyone. I have also been to Alexandras as well as Sell Your Sole in Seattle along side Raggamoffyn's in Kirkland with much better and consistent customer service. There's no shortage of great high-end consignment in the Seattle area who will gladly help all customers. read more

Loved coming into to refind! The girls on the sale floor were so sweet and so helpful when i was looking for a few dresses for my vacay! Definitely will be back and have bought some great things from the live! so fun to tune into too! read more

Such an incredible store! Love all the merchandise, they have super rare designer bags and amazing clothes! All the sale ladies were so helpful and friendly left feeling super happy with my purchase! Definitely coming back read more

This is a lovely shop! If you are trying to sell items this is a smooth and easy experience. But be prepared for the large consignment fee! The best part of selling through them is you will avoid the entire selling process. And the have fun ways of giving your item exposure. But, at a big commission cost (see picture). I would never recommend someone sell through them due to this. The staff is nice, the business is owned by women. Not very diverse with staff, but at least they don't follow you around as you shop. They also do a weekly IG live shop, that is amazing, and really smart. If you want shop for discounted luxury items I highly recommend! Not sure if they authenticate anything so do your due diligence but really fun and enjoyable shopping. read more

The Refind - Sellers agreement. - Women's Clothing Near Me - Seattle, Washington

Every time I have taken items to this store I have asked to know the sales price before I consign. This last time they did not do that. I only had 2 items, so how hard would that have been? To top off not telling me the price beforehand, they sold it to someone out of their back room and treated me like i had done something wrong-no they did. And now over a month later Ihave never received payment for the item they basically stole. Do not consign here. read more

If I could give the Refind Closet 10 stars, I absolutely would! From both shopping and consigning, my experience has been nothing short of exceptional. Jeannine, the owner, is a true visionary--she runs this business with an unmatched level of expertise, integrity, and passion. Not only does she curate an incredible selection of luxury pieces, but she is also mentoring a powerhouse team of hardworking, talented young women who make every interaction seamless and enjoyable. What sets the Refind Closet apart? Unparalleled responsiveness, top-quality products, competitive pricing, and a refreshingly transparent consignment system. I always know exactly what's happening with my items and how much I'm earning at any given moment--no guesswork, no surprises, just a smooth, trustworthy process. If you're searching for authentic, top-tier luxury fashion at unbeatable prices--or if you're looking to turn your designer pieces into cash--the Refind Closet is simply the best in the business. Trust me, you won't find a better experience anywhere else! read more

Just left this store. Horrible customer service. The man who greeted us was very friendly and told us where everything was. We walked past 3 sales ladies and not a single one even acknowledged us (3 of us) I actually went in to purchase a couple things I saw on their instagram, but being ignored except for saying good bye as we walked out was disappointing, won't be back! read more

An incredible experience - from three different perspectives; shopping during their Lives, shopping in person in Madison Park, and consigning. First, there is nothing like joining an amazing group of women multiple times per week to watch a Live, get to see the items modeled, and hear about fit, texture, and the designer. It's like shopping with friends, just virtually. Going into the Madison Park boutique, is equally fun. They are as lively in person, as they are on Instagram! Consigning is easy and seamless, and I was amazed at how quickly items sold, and how quickly they pay. I converted from getting a direct deposit to a store credit - made sense for me. read more

The ladies in the store are so incredibly kind! I always feel very comfortable every time I walk in. There is an incredible selection and some real hidden gems here. I will definitely be coming back. The prices are great and this is a great place to get your first designer pieces. The only reason I knocked off a star is the inner (leather) lining of because my Dior purse completely fell apart about a week after I bought the purse. It got to the point where I had to use a credit card to scrape all the leather off the inside so it wouldn't crumble on my things every time I carried it around. Now that that's fixed, though, I still love my bag and you can't tell it's damaged from the outside. :-) read more

VERY High end clothing, accessories and handbags. Consignment fee is high, but it's zero work on the client's end, so what can you do? The store is gorgeous, well organized and clean/tidy. The staff is friendly, engaging and not pushy. The biggest issue is inclusivity - despite understanding that designers don't necessarily make clothes for curvy ladies, the daily Instagram live shows and the store are FILLED with XS and S items. Occasionally a size 8, and once in a blue moon a size 12. Nearly all the items modeled on the Live shows are size 2/4/6. It would be awesome to see a wider range of body types and sizes available. read more

I went into the store once during the pandemic and I was floored at how beautiful this store is kept! The owner Jeannine was also very spunky, fun, and kind. Fast forward to now, I've reached out about consigning my very well kept handbags. It's very strange because literally the ONLY question that they will not answer is when I ask what percentage they take if my items sell. I've asked this question twice - first with another question (they answered the other question) and then second by itself (they did not answer). Typically this isn't a big deal to me, but with a consigning business, this does raise a red flag. I am disappointed in the lack of transparency as it does seem like they are trying to hide something. I might be completely wrong and perhaps this is a misunderstanding. But, my review has nothing else to work off of. read more

Great deals on quality items!! The staff is awesome - it is very clear they love what they do. If you live in the greater Seattle area you get your items the next day or can pick them up. There is something for everyone at Refind! read more

NOW THEY WANT TO PRETEND THIS SITUATION DOES NOT EXIST. THEY HAVE TAKEN MY MESSAGE DOWN AND CLOSED MY ACCOUNT AT THEIR SHOP. ALSO HAVE NOT RESPONDED TO THE BBB. IM NOT GOING AWAY THIS ESAY. THE OWNER REFUSING TO RESPOND SPEAKS VOLUMES So far I have had the worst experience with that company. The young lady that checked my things in did not give me an itemized list or anything She simply said that I had some really nice pieces and with the exception of 3 to 4 items everything should sell. Because I have known a couple other people that have been there. I stupidly, accepted their word without getting a printout of my items. Supposedly only three of my items were kept at the consignment, the rest, Brunello , Cucinelli, Burberry, Manolo, shoes, and and tons of jeans and dresses Isabel Marant have supposedly been donated without my knowing I'm a total believer in giving items a second life opportunity with someone else that will appreciate them as much as I did I love thinking that my things would be in the shop selling and not simply vanished, especially that amount of stuff. I am at complete loss of words sad and very disappointed. I think the lady I've spoken to twice Trina maybe said that she will call me Sunday and Monday to not return my calls and have me call back for an answer. it's just unbelievable!!! I would hate to think that race played a role in the decision Having said that, I am not the person to go around saying things happen to me because I am black in my day in and day out life The owner does not appear to have any interest in resolving this issue as she has never returned my calls What I thought would be a great opportunity for me to support local businesses as opposed to staying with The RealReal who has been nothing but fantastic to me. I'm so grateful and thankful that I did not empty out my closet completely. PLEASE PLEASE PLEASE TELL ME Like this was our experience for you!!!!! 1 Review that is Not Recommended Damien E. 0 friends 1 review 12/23/2023 1.0 star rating I recently visited The Refind Closet and felt compelled to share my experience. Unfortunately, I encountered some aspects that left me deeply disappointed, overwhelmed and uncomfortable. The customer service at Refine Closet fell short of expectations. I observed instances where customers were treated differently based on their racial background. It's disheartening to witness such behavior, as customer service should be inclusive and welcoming to everyone. When arriving, the door was gated and locked. I can tell from the sales associates Faces that they hesitated to open the door when they saw A BLACK MAN. The overall atmosphere in the store seemed unwelcoming. I couldn't help but notice subtle signs of racial bias, which made me feel uncomfortable during my visit. The sale associate checked on me about 20x. I couldn't even look around in peace. It felt a bit forceful. I shouldn't have to feel like I'm walking on eggshells when trying to purchase a gift for my mom. While Refine has a decent selection of products, the experience was overshadowed by the discriminatory atmosphere. It's crucial for businesses to create an environment where all customers feel valued and respected. Being that I was trying to support a local business during the holiday. I believe that addressing these issues head-on and implementing diversity and inclusion training for staff members would greatly benefit. It's essential to create an atmosphere where everyone feels welcome, regardless of their background. In a world that strives for inclusivity, it's disheartening to encounter instances of discrimination. I hope that The Refine Closet takes steps to address these concerns and create a more positive and inclusive environment for all customers. xx Damien read more

I have been a customer for a couple of years now and decided to send in some items. The items included some gift with purchase items since I have seen them sell them on their show and they sent them back to me and said they were not accepting them. Every show the ladies at the Refind show them and overprice these gift with purchase items so not sure why mine were turned away. I gave them to a client of mine who is also a consignor and she sent them and they accepted the same items. Not sure if they accepted hers because she has bought a few Chanel bags from the Refind. I will not be consigning or purchasing anything from this establishment again! Very disappointed as I used to recommend this place to everyone. Plus, I spoke to an SA of mine and she said gift with purchase items shouldn't even be sold at any establishment because that is not what they were intended for, pretty sure it goes against Instagram policies. read more

Truly a gem! Tucked away in a Madison Park complex, this sunny space is filled with rare and exclusive clothing, handbags, shoes and jewels from high-end and couture designers. The eco-chic twist is that everything is either pre-owned or new-with-tags-on and priced within reach. The carefully maintained collection makes dream shopping accessible with names like Chanel, Oscar de la Renta and Prada to note just a few in a vast offering. If those are out of your comfort zone, I also spied labels from APC, Marc Jacobs, Jamie Joseph and Lafayette 148. An extra star to Stephanie who was warm and engaging. Oh, and two thumbs up for a clever and apt name for such re-found refined finds! read more

the most amazing owners, the best customer service, and everyone is so sweet here! selection is amazing, they get new stuff every day, and very reasonably priced for the luxury items they have! if you're ever looking for some gems, at either brand new or lightly used, at great prices, you need to check out this store! read more