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Pensacola, FL

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The Residence

5.0 (1 review)
Open Open 24 hours

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Elmcroft of Pensacola - Activity Room

Elmcroft of Pensacola

1.0(2 reviews)
1.3 mi

If your loved one is in need of assistance, do yourself and your family a favor and avoid this…read moreplace at all costs! Our 80 year old mother has dementia that is progressing and the sales job that we got during our site visit turned out the be the exact opposite in every imaginable scenario less than 6 months after we moved her in. The interaction, programs, personal care services, food services and day to day operations gradually declined and ultimately vanished when Eclipse (Elmcroft) took over. The Executive Director "Sheila Alliston" who goes by Shelia Kay on LinkedIn (https://www.linkedin.com/in/sheila-kay-267151b3/) with a profile that boasts the following: Customer Loyalty is not about the transaction, it is about getting to know your CUSTOMER and THEIR needs. My life is committed to serving the clients.....Expertise Senior Living (Assisted Living/Independent Living and Memory Care). Successful with increasing revenue by 45% in 10 months. Increased occupancy from 87% to 100 % in 45 days and maintaining through 2014. FL ALFA "nomination" award for Executive Director of the year. Moving challenged properties to the next level by Valuing, Trusting, Empowering, Appreciating and Respecting through INTEGRITY. So.....within a few days of her arrival we were told we were told they had done an assessment on our mother and we needed to move her up into a higher level of care or move her out. When we asked Shelia questions, we were threatened with immediate eviction. When we pushed back we were then told there was no room in the higher level of care and we needed to leave immediately. When we questioned that, we suddenly received a lease with a $1200/month increase and were told this was our only option - take it or leave it. Clearly there was space available and this was simply a tactic to increase revenue and also create an opening in an entry level studio. We still have not received any details on "the assessment" that was done. Meanwhile, staff turnover is high and the replacements are unqualified - most likely to cut costs. Programs are being shut down, meal plans have also changed. We walk in and nothing is happening - ever. TV's in the common areas aren't even on. Staff is just sitting around and it's clear that Shelia was on her mission to live up to what she boasts on LinkedIn and drive the numbers up immediately but contrary to her profile, it's not in the best interest of the residents or families ("her CUSTOMERS"). The really sad part is that the residents and families of the elderly that need care and proper attention have all suffered. This has been extremely disappointing and we are perusing all of our options at this point to exit this corporate nightmare that has very little expertise in proper care for the elderly that are in need. We are also looking into an "accident" that our mother had while we were being pushed (literally bullied) into a higher level of care that was not properly documented (no report) and seems very opportunistic and predatory. To be continued...

You need to contact me personally before you consider and/or…read morecommit to this location and company. Understand I am personally in business and know business. When this facility was locally owned by Broadview everything seamed good and straight forward. Soon after we moved our Mother in to Broadview, Eclipse DBA Elmcroft bought out Broadview and this has been nothing more than a corporate take over looking for one thing and one thing only---INCREASE THE PROFITS and bottom line and do not care about your family number. Your family member becomes a number. Broadview originally assessed our Mother at their lowest level of care. Soon after Elmcroft/Eclipse bought the company the level of care assessment suddenly demanded an increase of care, our expenses rapidly increased but yet the level of care has not changed and has actually decreased. In December 2019, We (our family) were given an ultimatum by the Director of the facility, her name is Sheila, that we sign a new contract immediately to upgrade our Mother to the maximum level of care or Sheila, Elmcroft and their legal team were already working on a notice to move our Mother out of Elmcroft of Pensacola, had already contacted the State of Florida to force the move UNLESS we signed the new agreement. We have been bullied. Our family is furious. I (as POA) just signed a new agreement (contract) in November 2019. Now, a month later, we have to move up to the highest level of care (and expense). I have asked for copies of all of the assessments, I have asked for a copy of an internal report after conflicting reports by staff that landed our Mother in the hospital, I have asked for corporate contacts and have received nothing more than a push back from the Director at Elmcroft and her staff. Now all of the sudden, a month later and here we are at Christmas and Elmcroft's position is for us sign another new agreement, raise the revenue or move, NOW...Sheila has since been fired, the staff is depleting as the staff themselves see what is happening and who knows what is yet to come other than us, as a family, standing up against this corporation and filing suit for breach of contract and fraud. Please contact me. I don't mind sharing our experiences.

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Elmcroft of Pensacola - Community Living Room

Community Living Room

Elmcroft of Pensacola - Memory Care Community Area

Memory Care Community Area

Elmcroft of Pensacola - Memory Care Community Area

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Memory Care Community Area

Harris Healthcare Management Company

Harris Healthcare Management Company

1.0(1 review)
2.0 mi

After much looking, my family decided on Grandview Retirement for our dad because the home says it…read morehas Christian values. A month into his stay we discovered the place is run by relatives of the owner. a daughter who is never around, usually flying off to New York, but is suppose to be running the place, a son who shows up on occasion but is suppose to run the kitchen, Food is often sandwiches and an owner seldom there. The staff are fully aware they are not monitored and take advantage. Theft is rampant whenever Dad was out of his room in spite of always locking his door. Very little supervision of residents from staff instead letting recreation dept. babysit. How many times can he play bingo? Extra charges for many things such as Cable TV, and using washing machines, Laundry. . But, the owners wife wears several diamonds at once and drives a Mercedes car. When we learned medication ordered by the doctor had not been reordered for several months yet billed as though it had been given, We moved Dad to a more professional home.

From the owner: Grandview Assisted Living Facility of Pensacola, FL, a division of Harris Healthcare, has…read morechampioned quality of life in senior care for more than a decade. We provide individualized, tailored care in a safe, worry-free environment. From assisted living to memory care services, we deliver Pensacola's high standards of care and service with the help of our passionate and skilled senior living teams.

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Harris Healthcare Management Company
Harris Healthcare Management Company
Harris Healthcare Management Company

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The Residence - memorycare - Updated July 2026

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