A year ago today my father entered Encore Community's Clearbrook Inn Living Center after a six week…read morestay in the Encore Community's Northwoods Lodge rehabilitation facility. What he and my family have experienced during this time has been phenomenal. This is a community that truly cares about the individuals they serve. I have not encountered one staff member who has not been exceptional. From the top down-- the executive director, Adam; the business manager and human resources overseer, Joey; the Director of Nursing, Cathy; the Activity Directors, Cindy and Chris; and all nurses, care-givers, kitchen and dining crew, transportation drivers, maintenance and cleaning personnel-- the staff have been amazing: compassionate, responsive, knowledgeable, and cheerful--going beyond the call of duty (even when my 93-year-old dad has grumpy attitude days) -- to truly serve and love the residents under their care.

Well, I'm impressed! High quality faculty with a very lovely staff. I enjoyed my visit to see a…read morefriend. They make the experience fun!

Outstanding caregiver experience. I was without support, needing transportation to/from hospital in…read moreSeattle for surgery, 3 days caregiver/companion before, during and after surgery. That's asking a lot. Their caregiver was fearless, able, helpful and charming. Cost was reasonable too. Excellent outcome.

ABSOLUTE NIGHTMARE…read more We moved to the area in December, and I was trying to schedule a 12 month for my baby. There was a long wait to get an appointment, and the staff wasn't the most professional or friendly. It was hard to even reach someone. I waited for my appointment, and ended up having to call in to reschedule. When I called to reschedule my upcoming appointment, the receptionist had 'no record' of my appointment. I guess they didn't successfully schedule it or mark it down. This was discouraging and disheartening, but we went ahead and rescheduled and I waited the long wait to the next appointment. When it was almost to my appointment day, the office called me to let me know that I could no longer be a patient there because I was a 'no call, no show.' Without speaking with me, they cancelled the long awaited appointment (at this point it had been almost three months just trying to get in to see Dr. Niran). I called in to try to clear up the misunderstanding. Explaining that I wasn't a no call, no show. Perhaps the office staff didn't see the originally scheduled appointment, but it was somehow successfully scheduled somewhere--and then when I didn't show up for the appointment (they said they didn't even have on their books), I was marked a no call no show? I'm not sure what happened on their end, but I am very responsible and communicative. Whenever I do need to reschedule, I call in advance. The receptionist just went on to lecture me about why the policy is important. I'm like "I agree, but I didn't not call and just not show up and you said I didn't even have an appointment. How could I even be absent for an appointment that, the last time I called in, you told me you didn't have scheduled. They are all over the place over there, and I was losing patience. They said in about a week they could get back with me about if I would be able to be seen as a patient. I told them there really must've been some sort of mistake. I did not earn the 'no call, no show' punishment. They called today saying that we would not be able to be seen because I 'missed an appointment.' There was no understanding or hearing me that it was a clerical error on their office's part and I got falsely accused and kicked out for their mistake. I'm just trying to take care of my daughter. I've already waited three months to see Dr. Niran Al-Agba. Now I guess I have to start from scratch. My child is now going to be due for her 15 month appointment. 've completely missed the milestone 12 month exam. I waited and waited for my Silverdale Pediatrics' appointment, nervous about her going without a check-up for months. Now I'll probably have to wait again to have her seen by another new Doctor elsewhere. They could've at least kicked us out right after the supposed no call no show, rather than making me wait a month just to tell me days before my long-awaited appointment. I waited all that time for nothing. So unfair. This is not right/unethical treatment of a patient who needs care and her mother who is responsible and communicative.

My family loves everyone at this office! The staff, nurses and doctors are so friendly and listen…read moreto my family's needs. 10/10 recommend! :)

In 2022 there was a covid outbreak. They made caregivers come to work with covid and did not adhere…read moreto quarantine protocol. They even had a med tech dispensing medication who was positive for covid arguing that she was asymptomatic. The management was terrible. Manipulative distant and cliquey. ​

Review is for Gerald's and Sky Lounge. Shares building with Fieldstone but is a operated as a…read moreseparate independent business. Terrific new addition to rolling bay community. Restaurant is in fieldstone community but is fully public as is the cocktail lounge in the third floor. Terrific views of sound and seattle. Friendly staff who proudly accept no tips! I had the cheeseburger and fries for lunch which was delicious. Not crowded at all as initially an article was published suggesting it was private. A great find for breakfast, lunch, or dinner. Open only until 7pm. Patio is the best seating in my opinion. Enjoy!! Tip: if you enter through upper main entry it's a maze through the facility/ elevators to get to restaurant. I suggest from the rlectric vehicle stations to go down the stairs to the courtyard, in the door at the corner, turn left and follow the hallway all the way to the end, the restaurant entry is around the corner to the left. If you're walking in this beautiful neighborhood you could approach from the south up onto the deck through the tree lined lawn definitely worth the adventure to find the sweet gem. Breakfast 7a-10:30a Lunch/dinner 10:30a-7p daily

Our experience with our father's care, was exceptional! The nursing staff was knowledgeable and…read moreprofessional. There was always someone available to answer our endless questions. Dad got stronger and was able to return home. Thank you to the many people who made this possible.

The staff is well-trained, friendly and responsive to the patients and family. The receptionist is…read morealways available and welcoming. My Dad received the best possible care: both occupational and physical therapy. They staff also acknowledged the Veterans with a stand-up poster of honor.

My wife was at BI Health and Rehab for 75 days recovering from a fractured disc and found the care…read moreto be wonderful. The staff at BI Health and Rehab, from the food servers and room cleaners to the Director of Nursing and Executive Director, was well trained, extraordinarily polite and caring, and dedicated to the safety and comfort of the patients/residents. Most importantly, the culture appears to be 100% patients/residents focused, with staff such as the nurses, CNAs, aides and cleaning staff all treating patients/residents with dignity as patients cope with needing help with bodily functions, etc. that they can no longer do themselves. All in all, I can't recommend BI Health and Rehab highly enough.

I spent 8 weeks here When I arrived I could not stand by myself Due to the excellent aides, nurses…read moreand therapists, the loving care that I received, I am now home living independently. It was a miracle that I was so well taken care of. I was extremely surprised by the professionalism of the staff. I never had such intense care and did not know that it was available. The front office answered all my concerns and promptly about billing. I highly recommend this place on Bainbridge Island, Wa.

I'm a retired nurse with many years experience working in retirement, assisted living and nursing…read morehomes . I toured Bay Vista fall of 2023. My impression was a well kept building with happy active seniors, cute apartments, lovely grounds, warm and friendly staff , and the food looked delicious. My mother needed more memory care than was available at the time. I did not tour the memory care area but I was impressed by the assisted living . It looked to me to approach the level of amenities at the pricier options on Bainbridge Island. As far as Shawn's complaints go , it sounds as if he was reacting solely to his mother's frequent telephone complaints and I know from 20+ years in senior care that there is often a very unhappy adjustment period to moving into assisted living, when the resident is in mourning over life's changes and the food , no matter how wonderful, is often the target. Experienced professional management will do all they can to help the new resident feel at home. But it does often take a while. It helps a lot if family is both positive and attentive to their parent and works with staff to ensure the smoothest emotional transition. I know a red flag when I see one, and I would not hesitate to recommend Bay Vista Commons based on my inspection .

Like Shawn P's mother, my mother lived at Bay Vista Commons for over 18 months. Unlike Shawn, my…read moremother's experience was fantastic. I visited my mother often, I sat with her at meals at all times of the day and on weekends. She started her life there in a nice apartment, but soon transitioned to their memory care unit (thank god they had this unit). The staff are fantastic, they provided my mother with love, attention, respect and dignity. I suspect that food can always be better, heck the food at my house can be better, but my mother enjoyed her meals, she was a social person in her younger life and she enjoyed that dining room socialization. I am an architect, and I design senior living facilities across the northwest. I understand quality environments for seniors and believe me Bay Vista is a fine home for seniors. I also know many of the providers of Senior Living through my profession and I can say that without a doubt, Martha & Mary is at the top of the list for great care, quality, and service. I am sorry that Shawn's mother's experience is not as good as my mother's was. My mother passed away in March (about the time Shawn wrote his review), I was there holding her hand, the staff were there caring for her and me during this difficult time. The staff have continued to reach out periodically, two of them who were particularity close to her attended her Irish wake. I am not going to counter all of Shawn's accusations or rants about no internet etc., but I can say this, do not let Shawn's review sway you, visit Bay Vista and make a decision for yourself. Do you home work and find the right place for your parent. And visit often to be sure that your loved one is being cared for as you would expect. Mike M.

I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.