My wife was at BI Health and Rehab for 75 days recovering from a fractured disc and found the care…read moreto be wonderful. The staff at BI Health and Rehab, from the food servers and room cleaners to the Director of Nursing and Executive Director, was well trained, extraordinarily polite and caring, and dedicated to the safety and comfort of the patients/residents. Most importantly, the culture appears to be 100% patients/residents focused, with staff such as the nurses, CNAs, aides and cleaning staff all treating patients/residents with dignity as patients cope with needing help with bodily functions, etc. that they can no longer do themselves. All in all, I can't recommend BI Health and Rehab highly enough.

I spent 8 weeks here When I arrived I could not stand by myself Due to the excellent aides, nurses…read moreand therapists, the loving care that I received, I am now home living independently. It was a miracle that I was so well taken care of. I was extremely surprised by the professionalism of the staff. I never had such intense care and did not know that it was available. The front office answered all my concerns and promptly about billing. I highly recommend this place on Bainbridge Island, Wa.

Our experience with our father's care, was exceptional! The nursing staff was knowledgeable and…read moreprofessional. There was always someone available to answer our endless questions. Dad got stronger and was able to return home. Thank you to the many people who made this possible.

The staff is well-trained, friendly and responsive to the patients and family. The receptionist is…read morealways available and welcoming. My Dad received the best possible care: both occupational and physical therapy. They staff also acknowledged the Veterans with a stand-up poster of honor.

The facility has a warm and friendly staff. However they are very short staffed. Joyce is an…read moreamazing physical therapist who is highly regarded. For a nursing facility the food was decent, and the care was solid for the staffing that was available.

I had back surgery on a Thursday and Ende up in the ER for a different reason on Monday. The…read morehospital stabilized me and sent me to Stanford Healthcare. I couldn't have been more pleased with care I received. Each and everyone there took the time and concern to see that my needs were met. Having seen a number of different simple places over the years with my parents and in-laws I was expecting less care than I got. Wonderful, caring staff from the nurses to the aides, therapists and all. Highly recommend if you have the need.

Well, I'm impressed! High quality faculty with a very lovely staff. I enjoyed my visit to see a…read morefriend. They make the experience fun!

Outstanding caregiver experience. I was without support, needing transportation to/from hospital in…read moreSeattle for surgery, 3 days caregiver/companion before, during and after surgery. That's asking a lot. Their caregiver was fearless, able, helpful and charming. Cost was reasonable too. Excellent outcome.

The quality of care at Liberty Shores is excellent. I moved my mother there 2 years ago and she…read morecontinues to thrive. The activities are meaningful, designed to keep the residents entertained, challenged and connected. Employee turnover is low which tells you how high staff moral is. The grounds are very well kept as is the building itself. The recent interior refresh was tastefully done. Meals always look good with a nice variety offered.

A year ago today my father entered Encore Community's Clearbrook Inn Living Center after a six week…read morestay in the Encore Community's Northwoods Lodge rehabilitation facility. What he and my family have experienced during this time has been phenomenal. This is a community that truly cares about the individuals they serve. I have not encountered one staff member who has not been exceptional. From the top down-- the executive director, Adam; the business manager and human resources overseer, Joey; the Director of Nursing, Cathy; the Activity Directors, Cindy and Chris; and all nurses, care-givers, kitchen and dining crew, transportation drivers, maintenance and cleaning personnel-- the staff have been amazing: compassionate, responsive, knowledgeable, and cheerful--going beyond the call of duty (even when my 93-year-old dad has grumpy attitude days) -- to truly serve and love the residents under their care.

It's a nice facility, but care is substandard. They create a care plan which is designed to charge…read morefor the services needed by the resident, but no accountability for delivering those services. My mother never consistently got the care we were promised (e.g., got one shower per month vs. 3 per week in the plan, almost never wearing her compression socks vs. paying to have these on each day). As well, as someone with dementia, she mostly sat alone in her room. During the sales process we were told how skilled the staff were engaging with dementia residents. We didn't see that after moving in, so would complain, we'd see temporary improvement, but always short lived. Staff turnover is high. There were many really great people that provided good care, but were quickly gone. Ultimately we moved her to an adult family home which was light years better and a fraction of the cost.

Aegis Rodger Park has incredible amenities, friendly staff, and good food. The nurse techs remember…read moreeveryone by name and truly care. There are so many programs! A theatre, pool, salon, craft room, hobby room, chair exercise room, billiards...you name it! Weekly cleaning and laundry services too.

I feel confident my mother is receiving good care. Mom was so agitated, angry and paranoid with…read moreher Alzheimer's and she was calmer as soon as she made the move to The Ridge. We were surprised to find out this woman who absolutely wanted to stay at her own home barely knew she had moved when it happened. I stop by for unannounced visits and she is clean and well cared for. Yesterday I stopped in and found her with some other residents watching Christmas karaoke. Nobody in the group was well enough to sing but they were enjoying listening attendant with them was shaking a bunch of jingle bells and making it festive. The Ridge puts more effort into holiday decorations and crafts than a really good daycare.

My Mom moved into The Ridge in the end of May 2023. She was 96 and in the late stages of…read moreAlzheimer,severely deaf ,had almost completely stopped eating. We asked the Executive Director if they were comfortable with Hospice coming in, if and when the time would be necessary. We were told absolutely. After she had been there, approximately 3-4 days, she had a fall(she had been having many falls at her previous place) she appeared to have to broken her hip. We requested to have Hospice come in to see if she was appropriate, they agreed she was.The consensus was she was too old to take her to the hospital,so Hospice would treat her there with pain medicine and anti-anxiety medications, along with a fall pad along side the bed on the floor.On my first visit there, I found piles of dirty bed linens,dirty clothes all over the floors,a dirty plate & fork in a dresser drawer, overflowing trash cans,a mohair blanket behind the recliner chair, stuffed in the corner, dirty bathroom ,etc. And the worst of all...the fall mat was UNDER the bed !!! When I went to kiss my Mom hello ,she was in so much pain, she howled out indicating her anxiety and complete confusion. It took me a few minutes to locate an aid .Finally two aids came in, and then proceeded to transfer from her bed to a wheelchair by her UNDERWEAR.They hiked her by her underwear on each side all the up her rear end !!! The screams that were coming from my Mom were so unbelievable, that they will haunt me forever. The pain this must have caused my Mom with a broken hip ,I can't even imagine. She was absolute dead weight.They repeated this procedure 3 more times ,culminating with her nightgown and underwear hiked up her back and rear end.I demanded a nurse come in and tell me what was going on. They were not following the protocol that hospice had ordered, they had no explanation for the condition of the room and she could not explain why the aids moved my Mom in the manner that they did.She did tell me they are suppose to use a Gait Belt when moving a Resident. I was going to speak with the Director but she was gone for the day. The next day was basically a repeat except, the staff did not respond for close to 1/2 hour when the bed alarm went off and again when I pulled the bedside wall alarm cord, no one came at all !!I later discovered the alarm system had not been working for a week. My family and I came to understand that the staff there were not giving our Mom her pain medication or the anxiety med. as prescribed by Hospice, because, they felt" She wouldn't eat, her breathing may become too shallow and we know better than the doctor". No matter how many times the Hospice nurse ,Social Worker and manager went out there to educate them, they wouldn't budge. All they wanted to do was force her to eat, cause her to howl in pain and take money from her. There was one particular LPN who seem to take particular pride in telling us on a Sunday morning ," I've given her NO medicine since Friday". I learned that the Executive Director was leaving her job, which led me to believe she most likely could have cared less about anything that was happening at The Ridge. Our Mom couldn't understand due to her Alzheimers why we were doing this to her, why we were causing her to be in pain, why we were we keeping her here? We tried to see if we could move her, there was no other facility nearby to take her to. I finally had an idea about bringing in a Private Nurse. Which fortunately the Social Worker with Hospice knew of a wonderful one.She called her immediately, and she was there at The Ridge within 4 hours. Her and one other nurse were like true Angels, coming in and administrating kind ,loving care to our Mom. Bathing her,changing her when she needed it and most importantly finally releasing her of pain. The irony of this is, she did not need much of the pain medicine to be comfortable, she just needed it on a regular schedule as Hospice had written it in the first place. Our Mom passed away 2 days after we brought in the Private Nurses. My sister was there and Mom gently stopped breathing. It was a very peaceful, quiet leaving, exactly like her. She was a nurse, an OBGYN nurse. She was a wonderful Mom and person.Our biggest regret was taking her to The Ridge. I would never,ever bring someone I loved to live there. PS I would give it no stars, but you have too.