We, my brother and I were sincerely impressed and great full for Heartland's kind & attentive…read morepersonnel. Each individual who traveled to H.R. Manor Nursing facility gave 100% of genuine care for our mother up until her last living breath on Dec 25th. 2019 We highly recommend Heartland's professional caring team of dedicated individuals.They also located a Chaplin for us, as to deliver "Last Rights" on Dec 24th. Then on Dec. 25th, Rita with Heartland joined us to comfort us and our mom as she transitioned to heaven. Heartland gave us peace of mind during their duration of service, sporadically for quite some time. We thank you kindly with praise. "we love you moms" Jim & David Harbin

Like the other reviews, I cannot say enough about the wonderful support we were given by this…read morecompany. Several hours after our call, Christine was at our house to find out more about our situation. Just after midnight that same day, multiple pieces of equipment were delivered to our home and we were trained to use them by the delivery fellow. In the days following, we were visited by several other staff, including Kim who made an 'SOS' call to our house at 6am one morning when I panicked. Unfortunately, she also came over the next morning at 5am after our dad passed. She then interfaced with the funeral home and relieved us of that. So, Kim was the 'hero' for us, but the entire company offered great support and compassion. Thanks to all of you!!! Daughter of Jim D.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

Vitas is an unprofessional company in my opinion. We hired them to care for a patient who is…read moreparalyzed from the waist down. The CNA was hired to visit 2x a week prior to the time the daily caregiver arrives. The CNA was late or didn't show up at least 60% of the time. When she did, her excuses were ridiculous. When brought to her attention, her response was belligerent and argumentative. She was completely taking advantage of an elderly woman who cannot advocate for herself. All the while claiming to have been here, being paid to have done her job. After being told her services were no longer needed, she showed up with the RN assigned to the case as if she hadn't been told to no longer come. They both told false stories to try to cover for her. It was a very unpleasant experience for the patient and her caregivers. To blatantly ignore your termination and to lie as if your patient and her caregivers have some sort of mental deficit is unacceptable. When you have to hire hospice, I believe you think you'll be getting a compassionate person with morals, not a scammer trying to get paid for not doing a job. Trying to speak with anyone from the company is a nightmare also. They were contacted numerous times to address our concerns and never followed up on anything, from things as simple as proof of insurance to complaints about lack of care. The whole process of trying to speak to someone in charge is a nightmare. I wouldn't recommend this agency if you're expecting compassionate, reliable care.

My husband was dying of ALS. They made him comfortable. The nurses were kind. He passed away in a…read morefew days. I love the bear idea.

My wife has Inflammatory Breast Cancer (IBC) - Stage IV, Metastatic, Aggressive. Like 90% of IBC…read morepatients, the IBC was already Stage IV when it was diagnosed. We opted for the hospice option because it was already spreading around her body. Life Choice Hospice has been there for us with a caring and professional intake session the morning after we contacted them through their website. That evening, Life Choice had delivered the equipment that my wife would need and started transitioning her to her new medications. We have a core care team of three. The names I have been using for them on our CaringBridge page are: The Amazing Nurse Julie (the primary caregiver who expertly changes the tumor's dressing and provides on-point answers, advice and support for both of us three times a week), The Fabulous Jessica (social worker whose visits, calm assurances, and insightful suggestions are truly priceless), and Stephanie the Magnificent (our Certified Nursing Assistant - because like a magician, she can turn my wife's soiled bed linens into clean ones really fast without my wife ever having to leave the comfort of the bed). When my wife woke up in pain at 2 am, we called the Life Choice Hospice 24-hour line, expecting to get an AI or an answering service. A Nurse Practitioner (NP) answered, (yes, a real person), and had the on-call person here in less time than we usually had to wait in an Emergency Room. The on-call (I forget if they were LPN or NP) was professional, caring, understanding, competent, and thorough who took care of her and did not leave until she and I both understood what was going on, why, what they were going to do about it, and what I had to do and watch for as they change her medication dosage and frequency to adapt to her increasing pain levels. We have needed the Life Choice 24-hour services at other odd hours between 11 pm and 4 am, and, while the NP on the phone and the LPN or NP that showed up were different, the pattern of professionalism, care, concern, and thoroughness was the same. When she noticed that I was getting overwhelmed with caring for my wife, The Fabulous Jessica suggested a "respite" meaning that my wife could visit a 24/7 care facility for 5 days to give us both a break. I did not know such a thing existed or could be so beneficial and timely. All three of my wife's core care team continued to care for her while she was in the 24/7 care facility. Life Choice had already contracted with a service award-winning facility, arranged transportation, got my wife settled in there, provided continuity of care by keeping their previous schedule, and coordinated the care my wife received from the 24/7 facility when Life Choice was not there. If you could use the help of a caring, competent, and understanding team of medical professionals like this, please contact Life Choice Hospice and Palliative Care. They accepted both my insurance from work and Jean's Medicare Part A.

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

My mom received Hospice Care from Oasis while in a nursing facility. They were literally my 2nd set…read moreof eyes and ears. I have nothing but raving reviews from the nurse, CNA, social worker, Chaplin etc. They were there every step of the way and communicated with me almost daily. My mom has since graduated off hospice and is now residing in assisted living, doing better than ever. I am most grateful to GOD first and the care that Oasis provided secondly!

Avoid Oasis Hospice at All Costs…read more As POA for my 81-year-old mother with dementia, I trusted Oasis to provide compassionate hospice care. That trust was completely misplaced. Despite promises, no care plan was ever created. I never met the doctor, CNA, or lead nurse, and repeated requests for communication were ignored. My mother developed a UTI that went undiagnosed for weeks until I demanded testing -- after which she improved drastically. Staff blamed her behavior on dementia instead of doing their job. Worse, Oasis kept her heavily sedated without my knowledge or consent. One nurse falsely accused her of swinging -- then retracted it when I challenged her. Only one nurse, Ms. Latrice, showed professionalism and followed up. The rest? All talk, no care. This isn't a place of compassion -- it's a cold, careless business. I wouldn't recommend them under any circumstance.

Both Mayra (CNA) and Frank (Nurse) have been caring, sensitive, and compassionate with my Dad who…read morehas recently entered Hospice Care. Top rate consistently excellent service during a very difficult time. Thanks!

My father has been in hospice since this past January. and from the first day with nurse Hara it…read morehas been incredibly amazing. and later with Nurses Julie and Mayra. they keep me updated with every thing and every time they visit my dad. their care and empathy is next to perfect. I appreciate them so much bd are never bother by any of my questions or concerns. I don't where we would be without them. my family is blessed to have hope hospice be our support system in this sad situation we are living. everyone at Hope is amazing. thank you so much. thank you Julie and Mayra. thank you over and over again.

We used them following my Aunts stay at Victorian Village rehab. My Aunt looked forward to her…read moresessions with therapy, called them her "friends".

Terrible experience with this agency. Patient in assisted living with fracture. Therapists did not…read moretake time to understand fracture, functional goals, etc. OT wanted to discharge after only two visits then apparently changed her mind and didn't say so. Then showed up unannounced on a Sabbath morning. Communication very poor. Just did a bunch of generic exercises. Patient still cannot walk, transfer, do any ADLs. Basically worthless services.

Very nice facility in a small and quiet area, that keeps the family in mind as much as the patients…read more(places to sleep, outdoor garden area and seating room, fridge available) The nurse and CNA teams were incredible, from weekday and weekend day/night shifts. Our family member was kept clean and comfortable with dignity at front of mind. We shared feedback regarding the weekend doctors communication being highly misleading/confusing for our family, due to coming in so early, saying so little, and focusing on what he thought we wanted to hear instead of what we needed to know (what's best for the patient). The other challenge we faced was related to the Home care side of the business systems not talking to the in-facility side of the business, so we had to repeat information such as funeral home. The worst fall-through with that was receiving a call from the home team to schedule equipment pickup while we were still in hospice, before a death....

Journey Care's commitment to the patient and the family went above and beyond expectations. Each…read moreperson who assisted us was of the highest quality ensuring comfort and reliability. They assisted us through each step during a difficult time allowing us to be a family while they took exceptional care of our loved one. Journey Care should be the choice for anyone going through this process.

My sweet mother in law was nearing the end of life, and the people with 5 star really helped her to…read morebe comfortable during her transition. Everyone we encountered from the director of nursing, to the chaplain and nurse assistant were so nice and helpful. Felicia the CNA was so gentle, and treated my MIL with such kindness. The nurse we worked with, Clarissa, reached out in the evening to see how we all were doing, as if she had a 6th sense that she had just passed. Thank you for helping us while Judi transitioned peacefully.

From the owner: We render compassionate care during terminal illness to patient and support to their families. Our…read morenursing staff is available 24/7 to meet the needs of patients and their families. At Five Star Hospice and Palliative Care, we are proud to state that we offer in house medical equipment. If needs change, our staff is ready and prepared to assist in providing the best quality and compassionate care. Our diverse team is passionate about caring for others with their hearts. We look forward to serving your community!