I've live at Fellowship Square over a year! It's a great place to live. Being in my early 60s I'm…read moreone of the youngest but age makes no difference here! Wonderful staff, activities and the food is great compared to other Centers I've been to! As I say if you look for negative you will find it anywhere but, Here, communication makes all the difference! I believe you will love it here if you come! Hey look me up tell them, Patti sent you! If you are ever bored, it's truly your own fault! Come visit come stay! You'll love it! See you soon! And thanks Fellowship Square for all the hard work you do!

Shockingly it's been 10 days and no phone call from Christy the resident care coordinator,I have…read morenot received any answers to my emails,why ,I can only guess they don't care ,how many times do I need to write a public review to get help with a problem,this has been going on since November,yet after every post here no one person cares enough to contact me ,I am only sharing this so everybody else does not need to go Thur this terrible treatment, it's not how I am used to being treated by a company ,so maybe someday I can say they fixed the problem ,I have Evan reached out to corporate office in Phoenix. Stay tuned. Sad

Great staff and apartments. Mom is happy and food for the most part satisfies her. More help is…read moreneeded like everywhere. Sometimes meals take a long time to be served. But the staff..... they are caring and engage in conversation and jokes with the residents. Such a good feeling having your loved one treated like a person and not an obligation. Would recommend to anyone with a senior parent.

Hello, I have just recently moved my mother to the Cascades…read moreof Tucson for Assisted living and I am beyond impressed. The staffing is amazing, there are both medication techs and caregivers focusing on the residents as a team. There are licensed LVN's 7 days a week which is not standard in this industry, so these examples of staffing truly sets the cascades apart from other facilities. Additionally the reception team answers the phone at all hours and are kind and extremely professional as well. As a recent retired RN I know what quality care looks like and the Cascades has given my family the piece of mind we need and the care my mother deserves. Keep up the good work and thanks to all who are devoted to taking care of the elderly during these unprecedented times.

We put my father-in-law in this facility about 5 months ago, great staff, and amenities…read more However,about 3 or 5 days ago he heard that one of his neighbors has Bed Bugs and from the sounds of it they are moving from room to room. He really loves this place, We do not want to find a new place for him. I hope the management can help stop the spread of this bugs.

I recently moved my parents from San Diego to Tucson. I wanted to find a place for them on the…read moreeast side that was easy for me to get to. I looked at a lot of places, and this one just felt right for them. It is not pretentious and has a charm about it. The grounds and common areas are lovely and well kept up. The staff that I have encountered thus far have been wonderful. I spent quite a bit of time here prior to my folks moving, to get things ready and bring stuff over. The main receptionist that is there during the day, and that I have seen the most often is fantastic and very caring... she just has a nice warmth about her. As you walk through the halls, the residents are smiling and very welcoming. You have different ages on the elderly spectrum here -- it is Independent Living which worked well for my parents. My Dad is completely independent, whereas my Mom has some dementia and needs assistance with ADL's. They provide basic Independent Living amenities including the emergency pendants and have a home health care agency onsite that contracts out space. The dining room -- as being someone that was an ED at a Senior Living community in San Diego many years ago -- I know this is HUGE with residents. We recently had dinner with my folks this week in their dining room. The servers were moving fast to be responsive to a full dining room of residents. The food was pretty good, and definitely a step above from the place my parents came from in San Diego... tasted more fresh. So far, we really like it (as does my Dad) -- super close to everything, nice staff and lovely residents and community.

Intake staff has no understanding of a person with dementia. And how sometime they get angry very…read moreeasy when they don't understand everything that is going on. I would never recommend this place. They start with a smile then as soon as everything isn't perfect good-bye. So if you happen to put down a deposit it may take 30 days to get your money back.

I lived at Sherwood Village for exactly 1 year and 1 week. I really enjoyed it when I first moved…read morethere as I was more independent. But as my needs increased my dissatisfaction grew. Sherwood Village is only suited to those that are completely self-sufficient. There are not enough caregivers to assist those that need more care. There is 1 caregiver, 1 assistant caregiver and 1 med-tech for each of the 2 floors for the day shift (6-2) and evening shift (2-10). For the night shift (10-6) there is 1 caregiver and 1 med-tech who is supposed to assist the caregiver with calls on the second floor. But the overnight caregiver is responsible for the entire 1st floor alone in addition to the 2nd floor with the assistance of the med-tech. Not so bad you say? Think of it from a sheer numbers perspective. Sherwood village is a very large place with 50-75 people on each of the 2 floors. Now think about the ratio of help to people 2:50-75. The only way this will work is if everyone is completely independent. And if one of the caregivers or assistants are out for some reason then the ratio goes down to 1:50-75. That is not acceptable by any standard. But if you think you are going to become someone who needs more assistance as time goes on save yourself a lot of grief and go someplace else. As my health deteriorated I needed more help. For the most part the staff was very good about helping me. Some were not happy about it but that is understandable given that I was a drain on them so they said. My needs increased to the point where I required assistance to stand from a seated position. I was sometimes limited in other areas if my pain level was higher. I was told by the wellness director Kim Sylvester that I would be better off at another facility where I could receive more attention. That Sherwood was not suited to meet my needs. So as long as you don't think your health will ever deteriorate it might be a pretty good place. It would be a better place if the brother/sister team of Director/Wellness Director Russell Sylvester/Kim Sylvester were able to be in the facility more. They are spread very thin. They are not onsite to witness issues firsthand. And supervisors seem to try to protect their staff. I'm not sure the reasoning behind this. Kim and Russell are at other facilities owned by the company in Tucson and at least one that I know of in Phoenix as well. It has taken their attention away from the issues of the care residents at Sherwood are being given. Not withstanding the staffing levels, the care that residents receive has been compromised, particularly on the weekends. It got to the point where I decided to leave because I did not trust the med-tech on the weekends to give me my meds correctly. On the weekends there was 1 caregiver and 1 med-tech who is supposed to assist the caregiver on each floor. That is a ratio of 1.5:50-75 on the weekends. They have said they are trying to get better but that it is hard to find people who want to work. But it is the same everywhere. Everyone has staffing issues. And another problem I saw was the nepotism. Many of the staff are related to each other. There are 8 sets of related people there that I can quickly recall. That creates a problem when there are issues with one of those people. If a member of staff needs to be let go for issues that may be happening it is difficult when people are related. If one is let go the other might go as well in a show of solidarity. I believe Sherwood Village tolerates poor performance due to their fear of not being able to fill a position or possibly 2 if the relative leaves as well. My bottom line is this. If you are healthy and mobile and never expect to become infirm then accept the risks presented by their staffing problems and go there. But if you feel your health may deteriorate for any reason I recommend you go elsewhere. I think you will be happier in the long run.

Heritage oaks is amazing! They treat the residents with nothing but respect and are very good at…read morebeing professional! Grateful for great assisted livings like this! Keep up the hard work!

From the owner: At Heritage Oaks, we want each guest to thrive, feeling like a part of the family and, at the same…read moretime, free to live the way he/she wants. No one wants to feel like they're just existing. With us, we do everything to make guest feel comfortable, and have a sense of belonging as they transition into a new part of life! We look forward to meeting you soon.

Brookdale TV has a great team of dedicated healthcare professionals. All of the staff responds…read morequickly to questions and calls, and takes caring for residents very seriously. The recently remodeled building is lovely, and perfectly intimate to meet resident's Memory Care needs. Apartments are the perfect size also. All activities are geared towards Memory Care, having fun, and building friendships. Brookdale TV is a great place to be!