I must agree with the review that says problems start at the top of management. The owner passed…read moreaway and his daughter inherited the building (that's what I heard anyway). When concerns were brought to her about Janice and her staff she mocked me and did nothing. Janice was a marketing director. She became the Executive Director and I do not believe she ever had prior caregiving experience. She never checked / or seemed to care on what was going on inside those houses. She was often understaffed and residents were neglected. From my miserable experience of having my father there I heard of 2 people who died from falls that may have been prevented with proper staffing and care. I also was told of a women who died because she was ill and staff was not doing much to help her. One staff member advocated for her to be seen by a doctor or nurse, but her voice was dismissed and the woman died. That employee was heart broken and left her position there promptly. The final straw for me and two other family members of residents : they were allowing employees to bring their sick children to the home while they "worked" and they all had Covid with symptoms!!! In fact they were pushing them to come to work even though they were symptomatic. Avid this place. It's very sad to see that many of these facilities are mainly focused on making money rather than providing the best care for helpless seniors. It can happen to any of us, anyone of us can end up in a place like this and change needs to happen!! Avoid Villas on Houghton and La Cañada as they are both ran by the same Janice and same corporate office management.

My reason for this review is to thank Bishop whom was the amazing caregiver taking care of my…read moremother. Bishop would always make my mother smile and laugh. She had anxiety and depression with her dementia on days when Bishop wasn't there. There were falls and issues on days when he wasn't there. Mom and other residents said he made the best food. Most of the time The Villas had staff quitting and short staffing where people had shuffle to cover other Villa as well as their own. Thank god Bishop was there making my mother smile till the end! We love you for being such an exceptional human being and knowing mom was getting the very best care when you were there.

Absolutely fantastic elder care facility. My mother lived there for three years and we couldn't be…read morehappier with the quality of care she got. Dedicated professional staff, clean, caring, excellent medical support, hospice support from Casa De La Luz. Would recommend Via in a heartbeat.

I visited 6 memory care communities before deciding Via Elegante would be the best choice I could…read moremake for my wife who is a casualty of dementia. 30 days have past since she moved in and I have no regrets. Each time I visit her I found her to be clean, properly dressed and in good spirits. The caregivers are professional, friendly and sincere as they go about their difficult tasks. The residents rooms and common areas are maintained by an outside cleaning service that relieves staff of that duty allowing for full-time patient care.

We recently just had to place my father in law into memory care and from start to finish Watermart…read morestaff was amazing. From answering any of our questions to showing us around the facility with all the knowledge. A special thank you to Jim Lillis he was kind and thorough with all of the information we needed to know. He treated us like family. Were able to come and go as we want which is important with busy work schedules. He made a hard situation much easier

My mom has been living at The Fountains at La Cholla for over a year now. She started in…read moreIndependent Living, and has since moved to Assisted Living. At every step of her journey, she has received exceptional care and abounding compassion. When she moved to assisted living, one of the associates found out that she is a pianist. That associate then donated a keyboard for her to play on headphones in her apartment. That's only one example of the kindness that I've seen displayed over and over. They have gone above and beyond at every turn. My gratitude goes out to everyone at the building. Highly recommended.

My father has been a resident there for over nine years. I think it's a wonderful facility and…read morepeople truly do their best, except the current manager, Juan. Long story but he is lazy, unresponsive and unhelpful. The phone passes to the bistro and they can't help nor transfer the call to the receptionist. The receptionist is ill equipped at best and transfers the call to the manager, Juan, who either ignores the call or just doesn't care or work his shift. I needed simple stuff and got no response. Time to let that dude go. It's a difficult job, but it's not getting done. I will recommend the place when they set the manager straight. It's sad.

My grandma has lived at Fairwinds going on 5 years now. Originally, she lived there with my grandpa…read moreand they both were really happy. Since then, grandpa has passed but before then the staff at Fairwinds worked so that he could stay there and be cared for. They took such good care of him and he loved the staff. Now, it is just my grandma and she continues to do so well and receive amazing care. It allows her whole family to rest assured that she is ok. I can't say enough about the staff, from the front desk, maintenance, the restaurant, events, etc. they are all amazing and so good to my grandma. Plus, the nursing and aid staff are fabulous to her. I go and visit her there at least twice a week and can attest to the fact that this is a great place for anyone who has someone that is in need of help to ensure they can live independently and safely. They have tons of things for her to do and activities to take part in. Finally, the food and menu is actually really great and the wait staff is even better!

A beautiful facility. Lori Donohue as sales director was very helpful in showing us the place and…read moreproviding much appreciated information. We were impressed by the young and friendly staff members we met and the menu for the noon meal that day we visited was 5 star. I would expect the quality of care to be first rate. We had to defer our joining the facility due to financial constraints at this time, but would love to come back and make this our home in the future.

From the owner: Just minutes from Downtown Tucson, our inviting Assisted Living and Memory Care community provides…read morethe right level of support for a rewarding lifestyle. The Ranch Estates of Tucson has a unique horseshoe layout with an inside/outside courtyard to help foster a close sense of community.

My husband has stayed at The Cottages of Tucson for respite care on several occasions. Their staff…read moreare diligent and caring and I never feared that he would be neglected while staying there. The physical plant is lovely and open and residents are able to walk around freely.

The Cottages do very little to care for the patients. The rooms smell like urine, and when my…read morefather gouged his arm, they put Band-Aids on that needed to be taken off, taking off his fragile skin with the Band-Aid.

The care team is amazing! All the staff helps everyone out and are so kind to the patients. The…read morecare that is given is above and beyond.

This is an amazing property that is beautiful, serene and private. You can feel the love here and…read morethe staff is fabulous.