Food is skimpy and tasteless. Wait staff usually rude and curt. Never enough staff on hand to take care of residents with immediate needs. My father waited 1.5 hours for a tech to show up to the door after he initially pressed the call button around his neck. Staff explanation:" Sometimes those don't work." Then why give them to the residents? Front desk personnel are robotic and unfriendly. I've never had a greeting when I've walked in there. They keep raising rents but the service keeps declining. This is a "wanna be" retirement home. Stay away at all costs unless you have a lot of money laying around and enjoy being treated subhuman. Strictly corporate run with no emotion or empathy. Did i mention the food is deplorable?? read more

Food is worse than horrible. No flavor, tasteless. Meats overcooked and dry. Lacks quality. Menu combinations are very different; often they just don't go together. Mexican/taco Tuesday's are the worst. Greasy and dried out, and just flavorless. Five are moving this month including me. If you enjoy tasty food this is NOT where you want to live read more

this place is run horribly.......frequent water outages since last June, neuro virus lock down in January and February that curtailed all food service except a lame baloney sandwich left at the door......no attempt by owners or management to adjust the extremely high rent for months of inconvenience. literally ALL calls to onsite manager have been ignored. Personal visits to manager's office find it unstaffed. Evidently the "on-site manager" is "managing" multiple properties. These people sell you on a high level of service that does not exist........I wonder if the neuro virus source is in the water system? What else could explain the many outages? I would move my loved one if I didn't think it would be so traumatic to her. IF YOU ARE CONSIDERING THIS PLACE, SCRATCH IT OFF YOUR LIST!! It is far to expensive to merely warehouse the elderly. read more

Very disappointed with Villa Hermosa. The initial visits they boast on how they make everyone feel welcome. They have "greeters" to help new residents get acquainted with and buddies for new residents to feel welcome. Beware we were told all the perks and none of them came to fruition. The continuous water problems are out of control. The billing for food is inconsistent. You are paying top dollar for rundown apartments and appliances within the units. Cleaning service although weekly is very marginal No help with getting everyone acquainted For the money there are way better opportunities out there. Needs improvement in many areas Parking......nightmare unless you want to pay so visiting is frustrating Overall.....they need to remodel, train staff, and add parking for visitors. read more

This place is an absolute disaster. Greedy out of state corporate owner underpays their employees, thus huge staff turnover. Rent prices are insanely high, yet still they raise rents at every opportunity, forcing many people to leave who can't afford the price gouging. Worse still, the facility is unsound. Whether battling outbreaks of viruses or constant plumbing problems, causing flooding and long stretches of water being turned off completely and the dining room being closed, again corporate owner keeps trying to save money with roughshod repairs. You've been warned. read more

This review is solely based on my experience with the front desk greeter. I was told years ago when reviewing retirement home options, to always arrive un-announced to see the "real" day to day operations. I chose Villa Hermosa first as they are one of the most expensive options in Tucson, thus I figured that would also equal top tier service. I immediately had major concerns when I walked in on a random day and spoke with a nice older lady working at the front desk. She was super sweet, but also hard of hearing and did not seem to understand my basic questions. We had a nice chat for about five minutes and she kept asking, "why I was here?" "This is a retirement community." I kept on trying to explain that I was looking around for a place for my Mom down the road. She seemed very confused by everything I said. This went back and forth for a while until I decided this would probably not be a good option for Mom.. I have worked for several 5 star properties and the front desk check in spot is the first point of contact. The person or persons working that desk needs to be sharp and knowledgeable on all resort/property operations. I hope that the rest of the property is on a five-star caliber. But my initial observation left me with an uneasy feeling. read more

Oh dear Lord, what a disappointment, Claudia? Claudea? Right from the get-go, a hispanic gal who was quite cold and not very helpful eventually greeted me but it took a while.. she didnt seem busy but didnt wish to greet me either. It wasn't what even a golden girl like myself should expect. Why is this person at the front desk? I had to get her atttention even though it seemed quite evident I had finally made my wway to the counter and I had to cough a bit like in pictures(movies). I'm looking for a place for myself but my legs arent carrying me as well as they once did. So it took a while to get to the counter. I'm an ol' teacher but I can afford even a mmore expensive place like this due to the love I received literally and financially from my blessed parents. I was so turned off by the lack of attention I just left. The girl just started runnin with some other person who appeared after I did. Ya'll just lost me. If you cant have good service from the help, what would the care be like? The morale and attitude in the lobby is reflective of the upper management and now I'm hearing and reading more bad about this place. I found a much friendlier place a few miles away. read more

Food is terrible. For $4000 to $6000 a month they could offer the residents some decently cooked meals.

I have thrived on Villa Hermosa food. VILLA HERMOSA serves 3 meals daily - breakfast, lunch and dinner - 1,095 meals annually for each resident. My wife and I have been here 1 1/2 years. The meals here are good and have, lately been trending upward - thanks to our new Executive Chef. When we assess Villa Hermosa meals, we always keep in mind that we did not have to: do the meal planning, go shopping, plan the meal, cook the meal, serve the meal, clean up, and then finish it off by putting everything away. It's a lot of dining convenience to not have to do this EVERY day. My wife and I are excellent cooks. We never forget that we certainly had our share of homemade botched meals. When that would happen, we did not complain on Google, but rather ate something convenient and moved on with our lives. In this institutional environment, I have gained 30 lbs., which I needed. The meals must be pretty good. read more

Went to have lunch at the facilities restaurant with my Friends Mother that lives there. The food was Ok, staff was kind of rude, and we were sitting at a table on the northeast corner of the restaurant and a little roach ran across our Table....WoW for the price she pays to live here, you would think there would be no bugs... Somebody needs to call the Health Department... read more

When our parents needed to move to AZ to be closer to family, we researched many senior living facilities before they chose Villa Hermosa in Tucson. The place is attractively decorated and pleasant, with all the conveniences that residents could want - a dining room with delicious choices of meals (two meals a day are included in the monthly fee), a theatre showing daily movies, a fitness center, arts and crafts room and library, and a "saloon" where Villa Hermosa holds weekly "Happy Hours" and other events. The apartments are really nice, with almost new stainless steel appliances and granite countertops. Villa Hermosa handles apartment cleaning and driving, and has many planned activities for the residents, every day. But our family was especially impressed by the lengths that staff at Villa Hermosa will go to bring joy to their residents. Recently, our parents, age 87 and 91, were about to celebrate their 68th wedding anniversary. Since I live in Vermont, I wrote to Shannon Iggi, the Program Director and Hospitality Manager for Villa Hermosa, asking if we could have a cake at the weekly Happy Hour, to celebrate their anniversary with the residents. Shannon immediately (and happily) went to great lengths to make sure the day was special for them, ordering a beautiful cake, enlarging their wedding photo and making a sign announcing their anniversary - and even scheduling their favorite piano player so my Dad could "sing along" at the Happy Hour. It was a wonderful surprise and a joyful occasion. Many senior living facilities have similarly attractive amenities - but it is the staff (and the management that encourages the staff) that can make a place special. Shannon and Villa Hermosa in Tucson are extra special. read more

I love this place! The staff has been exceptional and works very hard to make my miserable mother as happy as they can. They never seem to give up on her. The facility is gorgeous with all of and more of the services expected. There is not really a better place in Tucson. read more

Wow..... just spoke on the phone with Claudia ? ( she mumbled her name)at the front desk .... quite possibly the RUDEST person I've ever had the misfortune to talk to. Why such a great facility puts a person like her on the front line dealing with people is beyond me. EEO requirements, maybe. Huge mistake. read more