Had lunch here recently while visiting a friend. It was a gloomy rainy day, so it felt especially cozy and inviting. We shared the cheeseburger egg rolls and the poke bowl. Perfect amount of food to share between two people. The waitress was friendly and attentive. Because it was off season, we didn't have to pay to park that day. Enjoyable lunch! read more

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Disappointing experience for a romantic getaway I want to be very clear from the outset: the staff at the Ritz-Carlton Beaver Creek were absolutely fantastic. They were warm, welcoming, professional, and genuinely tried their best throughout our stay. My disappointment is not with the people working at the hotel--it is with the management, planning, communication, and overall operation of the property. My wife and I booked this stay specifically for a romantic break. I have been traveling extensively, and we were really looking forward to some quiet time together. Unfortunately, we were not informed when booking that there would be a large wedding taking place at the property during our stay. When we raised this concern, we were told that the hotel could not tell us that a wedding was taking place because of privacy considerations. I found that explanation difficult to understand. We weren't asking for the names of the couple, details about the wedding, or any private information whatsoever. Simply letting guests know that a large wedding or private event would be taking place at the resort is basic information about the environment they should expect during their stay, not a breach of anyone's privacy. The wedding itself was clearly a high-energy event, and while I have absolutely nothing against weddings or people celebrating, the atmosphere was completely at odds with the quiet, romantic getaway we were expecting. Had we known in advance, we simply would have chosen somewhere else. More importantly, the impact went beyond the atmosphere. The hotel appeared to be operationally overwhelmed by the event. There simply did not seem to be enough staffing or inventory available to adequately serve the other guests staying at the hotel. At around 10 p.m., we attempted to order room service. We were told that the only option available was a Caesar salad without protein because multiple other menu items had sold out. This wasn't an isolated case of one particular item being unavailable--it seemed that multiple menu options and ingredients were no longer available. We experienced something similar at the Japanese restaurant. Again, the service from the staff was fantastic. They were doing everything they could, but effective inventory management should be a fundamental part of operating a property at this level. If a hotel is expecting a significant increase in occupancy and demand because of a major event, it should be anticipating that demand and ensuring it has sufficient stock to deliver the experiences and menu choices it is advertising. The staff were not the problem. The operational planning was. We did raise our concerns during the stay, and unfortunately, at one point the conversation seemed to shift toward the fact that our reservation had been made using Marriott Bonvoy points. I found that particularly disappointing. How a guest has paid for their room should not determine the quality of experience they receive. I am a long-standing member of the Marriott ecosystem, and one of the reasons people consistently choose to stay within a hotel group is the expectation that loyalty will provide a consistent experience across the brand. Whether a stay is paid for with cash, points, or a combination of the two, the guest is still occupying the same room and should receive the same standard of hospitality. In this instance, I simply did not feel that the value proposition of being a loyal Marriott guest was reflected in our experience. At some point, management needs to decide what this property wants to be. If it is going to operate as a major wedding and events destination, that can certainly make sense from a revenue perspective. But if that is the strategy, the hotel needs to ensure it has the staffing, inventory, communication, and operational capacity to continue providing an exceptional experience to the other guests staying at the property. Right now, it feels like the property is trying to do both, but the experience for non-event guests can suffer significantly as a result. The biggest disappointment was for my wife. We booked this as a chance to reconnect and have a quiet, romantic break after a period when I have been traveling extensively. Instead, the overall experience left her genuinely let down. To be absolutely clear: this is not a criticism of the staff. They were lovely, fantastic, and did everything they could. This is a criticism of management and the operational decisions surrounding the event. If you are looking for a romantic couples' getaway, I would strongly recommend considering an alternative property in the Beaver Creek/Vail area. If you are looking for a wedding venue, however, this may be a very different story. For us, unfortunately, it was a two-star experience and a significant disappointment given what we expected from a Ritz-Carlton. read more

Worst property I have ever stayed at. Booked 2 nights but left after one. I'm a Marriott Titanium for life and this property is a disgrace to its brand! The room was very noisy and the club food was lousy! If it's not too late stay away from this horrible property read more

During my interaction at the front desk, Jonathan did not acknowledge me and walked away without offering assistance. In my previous interactions, front desk staff have always acknowledged guests, even when they were busy. Because of this, I was confused as to why I was not acknowledged while I waited. I then began working with another front desk agent who was already helping me address the issue. While I was speaking with that agent, Jonathan returned and interrupted the conversation to explain the issue. At that point, I was already receiving assistance, so the interruption made the interaction feel even more confusing and disorganized. I also spoke with Madison about a hold showing on my credit card. She told me there was no hold, even though I could see the hold in my credit card app. She said she would send a message to Accounting and have someone contact me to discuss it further. Unfortunately, I never received a call or any follow-up from Madison or Accounting. Overall, the experience was frustrating because there seemed to be a lack of communication and follow-through. A simple acknowledgment from Jonathan, allowing the other agent to finish assisting me without interruption, and following up as promised regarding the credit card hold would have made the experience feel much more professional and organized. read more

This place is like stepping into a movie set. It is beyond picturesque and every area is insta worthy. I stayed with my family in their larger unit options and it was just fabulous. The staff was incredibly accommodating and the amenties made it that much better. From the pool to the gym to the amazing views--there really wasn't anything to complain about. The stay comes with a cost that really can't be ignored, but for a celebration, this place was worth it. read more

The Ritz-Carlton, Bachelor Gulch - Hotels Near Me - Avon, Colorado

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Cannot comment on lodging as I did not stay here, but this is a great place to hang out in after a long day in the slopes. Good food (obvi very (very) pricey) and a good vibe. Clean, public bathrooms are available here, too read more

This is probably one of the best Ritz branches in the US. It is a resort nested far away in the mountains. 80 degrees water at three swimming pool all year. 5 stars for quiet clean and spacious rooms and for the staff here. Nespresso coffee machines here are great. I visit this Ritz almost every year in the fall. From an ex-Mainer, fall in Colorado mountains is marvelous. Waking up here smelling the fire places ejecting nice fragrance from burning Colorado wood and the smell of pine trees is something priceless. Coming back. read more

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This is an incredible challenging review to write. Some things are incredible and exactly what I expect when I stay at the Ritz: S'mores by the fire for the kids The valet House keeping All the service folks The welcome surprise and service from concierge The view Other things left so much to be desired: The bed was so uncomfortable The room never got cold at night The food was meh at best we had room service, wylde, outside bar, inside bar, and the market and all of it was underwhelming. The pool was so cold I think I would make a different choice at this price point. read more

I have now given three different bars at Ritz Bachelor Gulch a chance, and unfortunately all three produced the same disappointing result. The menus present an elevated cocktail experience, but the actual execution feels amateur and inconsistent. This time, the bartender appeared unfamiliar with the drink list, checked a recipe sheet while mixing, and still served a cocktail that was clearly missing ingredients and out of balance. At a Ritz property, attention to detail should be a given, not an exception. At this point, I would much rather have a drink at Rendezvous Club just up the ski hill (think its at arrowhead area). read more

I'm a real estate broker on Beaver Creek and Vail Mountains, and one of my friends recently purchased a penthouse in the Ritz-Carlton, Bachelor Gulch. I stopped by to make sure everything was set for their arrival and had the pleasure of meeting Ryan at the front desk. He was professional, friendly, and proactive, he double-checked everything I asked about and went out of his way to be helpful. My office was in this Ritz-Carlton for nine years, so I've always had positive experiences here, but Ryan truly stood out. Exceptional service like his is what makes this property special. The Ritz-Carlton, Bachelor Gulch is a great place to stay year-round--summer, winter, or fall and it's also home to the best après ski in the Vail Valley. Highly recommend experiencing it for yourself! read more

Luxury at its best. We wanted to visit Vail before heading to Aspen. We decided to stay at the Ritz. Excellent choice. We have no complaints at all. Everyone is very nice. The room is very spacious and the view is incredible. The service and food at the WYLD is incredible. We had breakfast and dinner there. I would stay again if I visit the area again. read more

First of all, let me say that this is one of the most beautiful resorts I have been to in Colorado. I was very impressed at the gorgeous fireplace crystal chandelier upon entrance. Valet is free if you are going to dine there. If you are going to park for skiing. It is $500 per day. You should definitely know that before you go. They have several restaurants, a coffee shop, a members lodge, and an owners members lodge. The pool is fantastic, and the skin looks even better. The outdoor menus are a little limited. Also, while we were outside dining, we couldn't enjoy it because they were smoking meat. When I say smoking, I mean literally billowing into the courtyard. A lot of guests got up and left. It was very unpleasant. Also, the DJ was great but the music was so loud I felt like I was in a circus. Not what I would expect at the Ritz, to be honest. I would definitely go back, mainly because the location is one of the best in Colorado. The four stars is because of the smoke and limited menu options. read more

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Cocktail prices are insulting. Charged 73 dollars for two rum and cokes with tax. When does it end

My husband and I stayed here for our ten year anniversary. We absolutely loved our experience. We generally stay at air bnb's when we travel, but I wanted to be catered to this trip. I didn't want to grocery shop or cook.The Ritz was above and beyond! You can tell they take customer service very seriously. Highly recommend Wyld restaurant for breakfast. Their chilequiles were out of this world! We also tried caviar for the first time at the bar. -Important things to know that were a surprise to us: -this hotel is a 20 minute drive to Vail. Vail is much more populated and touristy, but this location is nice and quiet! -They had a wedding the weekend we stayed. They set up the dance floor and tent right behind the pool, and sound check started around 4pm. It was very loud. It didn't bother us, but I can imagine it would bother some people. Ask for a room not facing the pool if music might annoy you. Also, the music they play most of the day by the pool was clearly audible in our hotel room. -the elevation is pretty brutal. We were planning on being much more active than we were able to be. We stayed 4 nights, and that wasn't long enough to acclimate well enough for a decent hike. To be REAL real... my sister works for Marriott, so we were able to stay here with a friends & family rate. Otherwise, this fine establishment would be out of our price range. I felt like a bit of an imposter, with zero desire to talk to the other guests with whom I couldn't possibly relate to, and I was more interested in getting to know the staff, and letting them know they're valued. I wanted to say "no, it's okay, you don't have to do all that! I'm like you!" Ya'll it's just NUTS how differently people with money are treated. Or, how different my husband and I were treated for the 4 days people thought we had lots of money read more

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DO NOT STAY HERE thinking it will be a pleasant, upscale and relaxing family experience. This hotel is awful with deafening music and I am embarrassed that I have brought my child here. We will be finding other accommodations in the morning or will be going back to the airport. What a huge waste of a really large amount of money for our three bedroom suite. read more

It's good. It's just very, very expensive! We stayed 1 night on our last night in this trip, ~98k points booked with 85k free night certificate + top-off. We have Titanium status. Much better than the Park Hyatt in Beaver Creek. We got upgraded to a residential suite which was going for $2k/night. Shower pressure was good, and the suite had a full kitchen + 2 fireplaces. So much space! Their restaurant WYLD had better much better food, service, and ambiance for similar prices vs 8100 at the Park Hyatt, not surprised WYLD is Michelin guide. Breakfast was not included unfortunately since it's not a benefit at most RCs, but we had breakfast at WYLD and it was pretty good. Just... expensive all-around. Food/drinks in the Great Room were also nice, and the ambiance is so cozy and warm. There's a semi-exclusive ski lift in the back, since parking at the hotel was $500 if not staying there. Though, it seemed it was still accessible via lift or a shuttle from elsewhere, but the crowd felt much smaller than at Beaver Creek. We purchased a Ritz Carlton duck (it holds 2 skis) at the spa, and they also had a Ritz Carlton dog plushie. Love it! I was nervous about the cancellation policy of 60 days and a no-show charge of $1600 (the cash rate of our booking), even though it's on points. But things worked out. But heads up that this is a thing to be concerned about. A great experience overall but perhaps not optimal in value. But if you have the points or want to splurge a bit, stay here! read more

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Where do I begin! I NEVER LEAVE BAD REVIEWS! Check my profile!! But this needs to be known. So, let me tell you- I'll begin about 90 days prior (maybe more) when some girlfriends and I reached out to this property because it was the main and one and only thing that the bride to be wanted to do in Vail for her Bachelorette party. She wanted to go to this beautiful property and enjoy a day in the mountain with music food and cocktails. After numerous emails with what we thought was a decent manager, since he did reply to the emails with the information we needed after having to remind him a few times. He finally got around to sending us the menus for alcohol and food the night before our reservation. The day of the reservation we show up promptly at 2 PM and due to mediocre snowfall the couches that we reserved for $800 were closed. None of the employees had any information on our reservation and we were told that the outside patio was closing. Nobody called us. Nobody emailed us. Nobody gave us any courtesy to let us know. We were there for a Bachelorette Party awaiting this day for many months.. the general manager ARUN LINGAN, Food & Beverage Operation Manager The Ritz-Carlton, Bachelor Gulch, was absolutely nowhere to be found nor would he come out of his office when we asked for him. I even emailed him and no response. His other staff had no clue what our reservation entailed or who we were. Luckily the bar manager, Nathan, was nice enough to attend to us and make room for us at his bar. We did not want to make the bride feel bad or let her believe once that this wasn't under control, so we quickly conformed from our PRIVATE section that we reserved that could have easily had umbrellas and been kept dry before we got there to the bar!!! - Some employees tried to shove 2 umbrellas over us. Our reservation inclusion was not quite relayed to any of the staff so we were told we had different minimums at different times of our day. The food menu only offered 1/4 (or less) of the items on the menu so we were ordering food that we didn't even want just to meet the minimum that we thought we were required. Halfway into our stay, which was only 2 PM to 5 PM. We were ordering liquor that we didn't want and food that we didn't want to meet the minimum that exceeded what it should have actually been. Although we proceeded to enjoy ourselves because what Bachelorette Party wouldn't? Under any circumstances, we were going to have fun for the bride to be , however, the staff, the manager and this property could have done their very best to make sure what we had in our contract was met. We feel overcharged underappreciated and under acknowledged, especially by the beverage manager, who did not even come out to shake our hand, say sorry or acknowledge us one bit. UNPROFESSIONAL AND SO DISAPPOINTING. The DJ was the only one that knew what he was doing. Oh and the chef that made the cake!!! Thanks for the cake he was the only one that knew we were there! Even the bartender gave us the wrong prices for our bottles. No one else at that bar had to pay a minimum to sit there. It was absolutely ridiculous. Our private section did not exist, but our LARGE Fee sure did. WE WILL NOT BE BACK. ARUN DO BETTER! Ritz Carlton is a prestigious property and ALL OF YOUR GUESTS deserve to be treated with RESPECT. Especially those who have a THREE MONTH plus reservation. AND - at least we looked cute - come on who wouldn't want these ladies to have a good time ??? read more

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I mean expensive, but truly worth it. I booked a massage at their spa and when you do, you have access to their spa all day (Which is a perk when your husband snowboards all day). If you're not staying there, they will comp your parking which was nice, since my husband was able to walk out back and hop on a gondola to snowboard. The views are stunning. They have outdoor seating and food. Food is extremely expensive, but they don't allow you to bring your own food which kinda stinks. The massage is pricey, but honestly worth it. I haven't had a massage like that before, feeling renewed afterwards and being able to relax in the grotto, whirlpool, plunge pool, sauna and steam room. They have refreshments, (nuts, snacks, tea, water) if you want to just relax and you can also shower and blow dry your hair. Wonderful facility and kind workers too. At the end, they have hot chocolate and cookies if you want them! read more

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Worst gym I've ever used in a nice hotel. Manager named Ludo is very rude. Lobby is nice, rooms are nice. Bartenders, waitstaff, and valet staff are great. but you can tell the manager of the establishment isn't on floor much. read more

An enjoyable setting. While I've never stayed here, friends have and I've attended the campfire many times over. It's a joy to get away come have a drink and sit outside. Conversely, it's fun for après ski. The slopes are generally quieter than Beaver Creek but busier than Arrowhead, but you can village-to-village to either. Homes in the region, believe it or not, are by restriction, often only gas burning. The Ritz fire pit burns real wood and is an enjoyable setting - fairytale-ish when the flames meet falling snow. During the holidays, you can find roasted chestnuts. The restaurants are good and the gentlemen that make the porte cochere their domain are always agreeable in keeping the vehicle close for an easy departure once things wind down. read more

A beautiful hotel at the top of the mountain! Excellent service and beautiful scenery. You can't go wrong staying here! read more

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My husband and I stayed here for my birthday weekend and it was truly a magical experience. The entire resort, including our room, was incredibly clean and comfortable with gorgeous views. Everyone went out of their way to make the weekend special not only for us, but for our dog, Peanut, as well! They delivered a really nice surprise to our room on my birthday including delicious macarons and champagne. We enjoyed a couples massage and copper tub soak with CBD at the spa, which couldn't have been any better. We also dined at WYLD for breakfast and dinner on separate days and the food and service were top-notch. We are looking forward to coming back during winter! read more

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Great property, stayed 4 nights with the highlight being the Spa where you can visit and enjoy the sauna, steam, cold plunge and the coed Grotto. We had a couples massage one day and it was wonderful, great massage and then had glass of champagne and enjoyed the Grotto. Room was comfy and the bed had a soft pad and a duvet that was very comfortable. Was quiet and cleaning staff did a top notch job cleaning or preparing the room and the best times for us. Great deep tub although the shower seemed a bit on the small side. Definitely can't fit two people in either the shower or tub for our room. The valet, spa, consigner and bar staff are top notch and definitely trained to provide a great experience for guests. Most of the restaurant staff, not all were inexperienced although it could be that it was mid-summer and they were training. We're use to high prices, but items in WYLD didn't live up to what I would have expected and it might be best to check out other local options next time. We really enjoyed our stay at the Ritz-Carlton and thinking about coming back in the winter. read more

Ritz-Carlton has done it again with maybe one of my favorite properties in its chain that I've been to. Like many other RC locations, this one is tucked up into the mountains off of the main highway. Lodge vibes at a thousand with the log-style architecture just begging you to get cozy and enjoy a cocktail. Speaking of cocktails, make sure relax at the bar/lounge where you can get a view straight out the bay windows up to the mountain. A ski-in/ski-out resort makes this the perfect getaway for a winter activity weekend. Service was great and I would definitely return. read more

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The Ritz has a nice outdoor area, especially for ski season, which is the last time I was here. It can be hard to find seating arrangements since it gets so busy, though. We were surprised to be greeted with complimentary aperol spritz upon entering! Bellhop and front desk were nice. Valet price is high. Food is decent, but not necessarily as great as you'd expect with the price tag, and it takes FOREVER. I've never stayed at another Ritz property so I can't say how it compares. read more

The Ritz-Carlton, Bachelor Gulch - complimentary aperol spritz at the outdoor fireplace - Hotels Near Me - Avon, Colorado

Wow, I never thought I would leave a review like this. You always expect 5 service at the Ritz. Today just wasn't their day I guess? Our drinks took 30 minutes to arrive after 15 minutes at our table before we ordered. Our food ticket was messed up and it's made my stomach upset. But the atmosphere and stranger conversations carried the wait for our group. The valet was on point! Unfortunately, sometimes your experience doesn't match the anticipation and expectations. read more

What an amazing weekend at this hotel! Beautiful property with amazing amenities! The outdoor pool is beautiful and nestled with trees and mountains around. The gym and spa are great for a full day! The sushi restaurant is delicious and the live music during happy hour with some truffle fries is the way to go! Staff are all really helpful and each room has wonderful Mountain Views! Highly recommend! read more

Great place but not easy to get to. Oh, yah, it's not far off I-70 but the last few miles are a series of roundabouts and gates where you need to stop to get permission to proceed. On top of that, once you jump through all of those hoops they have a well-hidden sign that says, Ritz Carlton. Seems so exclusive they want to even exclude their guest from finding it. Your GPS will get you close, but not directly to the property. Mine (Apple Maps) said, "You have arrived," when I was going up a steep hill with virtually nothing around. I was beginning to wonder if the Ritz even existed. I went back down the hill and finally saw the small, well camouflaged Ritz Carlton Sign on the opposite side of the road and about ten yards past the actual entrance. I mean, really? It does not make for a good first impression. Why would you look for a sign on the opposite side of the road...especially on a mountain road? I mean, duh!! There's plenty of room for a sign right where the actual entrance is. Such an easy fix. OK, now I'm done griping. Once you finally get there, the staff is awesome. All of them. You'll soon be relieved of your frustration by the excellent staff and service. The rooms are pretty simple, but certainly OK. Mine had a fireplace. Nice! The bed was not comfortable at all. Way too hard and very little padding. Good thing there were lots of pillows to soften the blow. The bed is pretty much why you need a hotel room so why not make it a really good one? Even hotels at a much lower price point have more comfortable beds. I was there for a conference. A HUGE thumbs up to the conference center staff and catering. The food was off the charts awesome and so was the service from their fantastic staff. There were some people in our group that were having trouble adjusting to the 8,500 ft. altitude. They actually have oxygen in the spa if you need it. Do keep the altitude in mind though. It was really a challenge for some of the people in our group. Personally, I didn't notice it at all. If you're a skier, the ski lift is literally right in back of the hotel. Pretty cool. 3 stars. One star off for it being so difficult to find, and one star off for the uncomfortable bed. Other than that, no complaints. Again, the staff is exceptional. My compliments to whoever trains them in customer service. They exemplify excellence. ...and to whoever is in charge of the entrance sign, you might do better in some other line of work...something that doesn't involve giving directions of any kind. read more

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I love me a Ritz, and this is no difference. I tried to convince the hubby years ago when we retired to just buy a hotel room in the Ritz and we could call it a day, then when he said no I said 'maybe I should just go!' and this has turned into our yearly Ritz adventures around the world ((perks of being members)). I spend all day on the mountain during season, lady has to keep her shape. But I don't just hang out in the room when I'm not. The spa is phenomenal, 'Grotto Circuit' was truly body changing. The facility itself is worth just checking out and booking a service, trust me - TREAT YOURSELF! Hubby and I take a drink and meet friends in the Great Room and tend to spend hours there, truly cozy and I die for the architecture (log style gone five star spectacular). When you in this altitude only one of their martinis sends you to the moon. Only complaint is everything shuts down at 10pm, and even this old gal needs a little more time to enjoy her amenities. Oh we'll be back. But first your St. Thomas residences for a season. read more

**WE WERE ROBBED WHILE STAYING AT THE RITZ CARLTON BACHELOR GULCH** My wife and I checked in the The Ritz Carlton around 4PM on 9/15, two days after our wedding, to celebrate our honeymoon. We went to our room, dropped off our luggage, called our parents, and then headed down to the bar to grab a quick bite to eat around 4:30. When we returned an hour later, I noticed that the blinds which we left opened were closed, and a large sum of cash was missing from the desk. I decided to leave the cash on the desk rather than put it in my pocket because I did not want it to fall out. I also did not expect anyone to be in our room, especially in the short amount of time that we were gone. O ya and we were staying at THE RITZ CARLTON. I expected a safer environment. I reported the incident to loss prevention and the front desk. When we went to check out on 9/17, I spoke to Julio Tapia, the front desk manager, explaining the scenario. I told him that we wanted our cash back and also that we wanted to get our entire stay comped because the theft was all we could think about the entire time and it ruined our trip. We also had to leave the "Do Not Disturb" sign on for the remainder of our stay to avoid further criminal activity, so our room was never cleaned. He asked me if instead of comped rooms, would I be willing to accept Marriott Bonvoy points. Against my better judgement, I said yes, as long as it was the equivalent of a two night stay so we could come back and properly celebrate our honeymoon. Later that day, I got a call from him explaining that they could not offer the points, our stolen cash back, or any portion of our stay comped. I explained that we were not willing to accept this and we wanted to escalate the situation. Julio explained that he would talk with leadership to see what they could do and that he would call me back. He never did. I repeatedly called him back and left messages a few days later and was told he was "on a break" or "in a meeting." The final time I called I was told he had left for the day. I got a call from the security department that same day explaining that they conducted an investigation and determined through a lock interrogation that a maid was in our room for 12 minutes. They claim she had a right to be there because they do turndown service at 5pm. However, we had checked in less than an hour before, the room was spotless, and there was no need for anyone to be in our room. They interviewed the maid who claimed she did not notice any valuables and did not take our cash. Since we had no proof of stolen property (there are also no cameras in the hallways which feels like a huge security concern), the security team informed me that they would not be refunding any money or conducting any further investigation. I then sent an email to the General Manager, Dan Dickhart. He called me the next day and tried to charm me on the phone before telling me that there was nothing they could do about my stolen property or any compensation towards our stay because this would be an admission of guilt and he could not make an accusation against an employee without proof. That part I understood, which I explained to him. I asked him for a little show of good will, some very basic customer service, or at the very least to show some trust in his customers and to help us get our cash back. He kept saying his favorite phrase, "my hands are tied." After I pleaded with him for another few minutes, he said he would look further in to our claims, conduct another investigation, and call me back. I never heard from him. I sent another email to which he responded with a phone call (I get the sense he doesn't want anything he says in writing). He denies that he said he would ever call me back - a blatant lie. I have since reached out to Marriott who told me that a rep from the Ritz would be in touch with me within 5 business days. Have not heard anything. AVOID THIS HOTEL AT ALL COSTS. read more

I'm writing this review in hopes someone at the hotel will see this and actually call me back. It's Ms. Botoff, if anyone is paying attention. Service has been horrible - half the time I call the phone rings out and no one answers - how is this possible when all other Marriott properties have automated systems? I have a reservation starting tomorrow on the 17th. I've been trying to call since last week to organize a shift as we had a family death and I have to go to a funeral. I'm not asking for a full refund (as the whole thing has already been charged), just some assistance with a small shift. No one will help, I keep being told it has to be the accounting department, and that someone will call me. Days of trying by both myself and my assistant and . . . crickets. Super unimpressed, would have appreciated a small bit of assistance during this sad and very stressful time. Making me re-think my loyalty to Marriott. read more

Beautiful property with many amazing amenities. First class spa and relaxing gratto. Outdoor heated lap pool and 3 lovely Jacuzzis. They also offer several outstanding restaurants including their signature restaurant Wild. All of the staff here are outgoing, friendly, and extremely helpful. However, the room experience was poor. The bed was very uncomfortable, as were the pillows. I requested firmer pillows and they delivered more of the same. There was also a water pipe in the wall that made a racket all night long making it nearly impossible to sleep for more than an hour at a time. I mentioned this to the staff and they said they would have someone look into it but that was as far as it went. I also reached out to management after our stay and got a similar brush off. Unless you get some screaming deal I think you could find a comparable experience with much more comfort somewhere else in the valley. read more

The Ritz-Carlton, Bachelor Gulch - Backside of the resort, looking north. - Hotels Near Me - Avon, Colorado

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Stayed for a few days and it's exactly what was needed... attentive service, great spot, comfortable bed, spacious bathroom. OK, the local "mountain" is more of a hill and service was a bit slow given what seems to be industry-wide staffing shortage, but overall five stars. read more

Most of the staff (especially the ski locker room, restaurant, and spa employees) are amazing. However, for how much this place costs, its not worth it. I asked cleaning service to come and replace the towels, and it took three times for them to come. When they did, they dropped off three towels that had coffee stains and were questionably clean, and never took the old ones. Some of the employees had stand-off ish demeanors, and were not very inviting. Others were amazing, but a few of them seemed miserable and therefore made the trip less enjoyable. For a "luxury" hotel, you need to spell everything out for them. Don't expect luxury service read more

They have a lot of nerve charging $30 for a nasty undercooked dense "burger" I don't know what meat they are using but it was hard to chew and I couldn't bring myself to swallow it 0 out of ten NEVER AGAIN. DO BETTER RITZ CARLTON. YOUR FOOD IS TRASH. read more

The Ritz-Carlton, Bachelor Gulch - This was unpalatable and I couldn't even eat it. Yuck! - Hotels Near Me - Avon, Colorado

This is a lovely property and the staff were wonderful. It is the perfect location for the skier/boarders in the family and also offer daily activities for those that prefer to stay off the slopes. When we were here they had recently opened up room service, which was impeccable, however, a couple of our meals were a bit less than expected and was not 24/7. This was problematic since very few of the dining options in the immediate area were available unless you had made reservations well in advance! Over all it is a lovely facility and a great location, the rooms can run a bit small and the entry felt congested. There seemed to be little energy directed to moving people along so as not to crowd the entry area which admittedly can be difficult given some guest are clueless saps who forget or don't realized the entire world does not revolve around their pretentious ass/es. Overall it is a solid 4 stars and perhaps 5 at times but alas during our visit it was a solid 4. read more

The service is amazing. I recommend going to all the restaurants is a bit pricey. And I also recommend the buffalo bar. Go during the ski season because they have Opra read more

$64 for a Burger and fries...wow! Sign me up! $50 Nachos....what a great deal...NOT. I literally never do this (literally never). But this place is ridiculous. The Ritz can put whatever price point they want on any menu item because they know people have no other choice. Or so they think. Todays the day I stand up to this place and say NO MORE! I stood up on my table, began screaming and tried to start a revolt, but to no avail. I was tackled by 3 security guards and maced in my mouth. But I will not be silenced. The late great Martin Luther King once said, "Survive and advance". Or at least I think it was him. I'm no stranger to adversity and will find a way to infiltrate and take down the "big bad" Ritz Carlton. (By the way, if you know Mohammad Fayeds number please comment below). read more

LET ME TELL YOU *Daniel (Valet) was amazing, I promise by the end of it all, it felt as though we knew him for years and he was tremendously helpful. GIVE HIM A RAISE *Courtney (WYLD) was very skilled and poised and did great as our waitress. GIVE HER A RAISE *Tyler taught us how to do the smores the right way! Tyler was so cool and knowledgeable. The group we were with all really enjoyed his presence. GIVE HIM A RAISE *Tripp (concierge) was exceptionally polite and SO helpful. Despite the circumstance he called around repeatedly for us to make sure any and all plans would run smoothly. GIVE HIM A RAISE *I don't have the names, but we spoke at length with four employees at the Sakaba. They were so nice and helpful with the menu, but also we connected talking about tons of other things, like anime lol. This truly elevated our night and this type of service can not be overstated! It was my birthday and the service and hospitality was unmatched. The spa area is great, my wife enjoyed her message and thank you so much for the Champaign! The front desk always kept very positive energy with smiles and helpful service. We were unable to ski there since the snow had not fallen yet, but wow the setup is amazing! The food was amazing also. For some it will be pricey, but just know that you do get exceptional quality. WYLD. Like I said, Courtney was great, and we tried the mac and cheese along with the chicken meal. Wow that chicken meal was definitely creative. The chicken was excellent and the accompanying veggies and potato's complimented it impeccably. The chef here is really talented...oh and that cheese cake birthday desert!!!!! bomb.com Sakaba. The crew here felt like a family. We spent so much time talking about the menu with our server and a couple of others. They broke everything down and informed us about the few items we weren't familiar with. They were patient and super friendly. One of the gentlemen even allowed us to try a drink they were considering for the menu. Although the food was excellent, my memories are warmed by the interaction pleasant times and interactions with the staff there. They made the experience. other tidbits. The room was nice and we had no problems with our stay. As you can see, the staff and service is what did it for us. I've stayed at other Ritz locations, but this one far exceeded those in terms of hospitality and care. And when I look back, the hospitality and care matter most. The workers enabled this to be the win it was. read more

Wow wow wow. Thank you The Ritz-Carlton, Bachelor Gulch for the top notch hospitality for our ski trip. From the moment we stepped inside, we felt the detailed care that the staff puts in for all guests. Everyone was very kind and went out of their way to accommodate our needs. We felt seen, which is not very common in most places, and everyone was eager to help us no matter how big or small the ask was. I highly recommend staying here for whatever occasion it may be. The outdoor seating area and restaurants inside were simply delicious. Love the live music both during the day and at night time. Suuuch a vibe! There are 3 outdoor hot tubs with impeccable views (see my pics!) and don't forget to visit the spa!! I hope to return during the white water rafting season and relive this dream vacation. read more

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