Tracey cut our 12-year-old pup's hair for a little over four years. Madi can be a grumpy pup…read moresometimes but Tracey was always patient with her, her haircut always looked great and she smelled amazing when we picked her up. My only complaint is that she didn't move to Germany with us because we have had trouble finding a groomer that we like as much or does nearly as good of a job. We miss her!

***Warning***Warning***Warning*** Do not take your puppies…read morethere if you love them! We made the terrible mistake of bringing our little, 4 month, 2.5 lb, Maltese pup to Barking Lot Boutique last week, one of the worst businesses we've ever dealt with. Lying, unprofessionalism, and a total lack of care for the well-being of pets. When we made our appointment, we asked for a particular groomer who had been recommended by an acquaintance, we clearly specified that it was our puppy's first visit to the groomer and he only needed to be introduced to the experience, equipment, and maybe, maybe have some minor grooming done if possible. This same exact information was shared again on three other occasions before our appointment: when we called to confirm, when we wrote it down on the paperwork, and one last time at their door before they took our little puppy inside. The appointment started at 8, hours passed and we had no update on our pup. However, 5 hours later, we received a text message stating that our pup hat bitten one of the groomers (plural) and that they were going to try once more. At that moment we knew something was happening. A puppy should never wait five hours to be seen, and even the most gentle, friendly and obedient pet will react to mistreatment and neglect. On our way to their business, we called to get an update. Surprisingly, they told us they were done and we could pick him up. Once at their door, a man who would later identify (via phone) as the owner, came out holding our puppy, whom was trembling in fear and in apparent shock. "Oh, everyone loved this little pup," he said. Followed by "but we didn't do anything to HER." "She bit one of the groomers," "is this HER first time at the groomer?" At that point I knew he had no clue about our dog. Wrong gender, and asking the question I never wanted to hear (something they should've known). Once I grabbed my pup, I noticed he felt a bit wet, and was a little smelly, the owner then said, "well, we just gave him a bath, since he didn't let us do anything." My wife asked why was he given a bath if this was not even requested? No response. We decided to leave since our pup was terrified and in distress. In the car, we noticed he was missing his collar, so I returned to ask for it immediately. Took a few minutes for them to find it while making fun of how little it was. Once on my hand, I noticed that the collar had been tighten all the way, something that simply broke my heart. At home, we called again to gather more information and still no clear answer was given. The owner claimed that our pup had been seen by someone in training, ending with "What do you want me to say?, and proceeded to be dismissive. The nerve, the lack of integrity, and the shameless lying. At home we noticed that our pup had not even been rinsed thoroughly, and in fact, had part of his paws trimmed, and some nails clipped. Evidence that totally contradicted what the owner had claimed when he lied right to our face. So, our puppy was not attended by the groomer we requested, was not given the care he needed this being his first introductory visit, was given a bath when not requested, had only part of his paws done, was not rinsed properly, was called the wrong gender, was left for 5 hours unattended with no potty break, food, treats, surrounded by larger dogs and was completely abandoned and abused. It took a few days for us to re-adjust our pups behavior after the terrifying, dangerous experience. But now he is fortunately ok, playful, gentle, and being the obedient, lovely pup he always is. Finally groomed by experts and far away from the Barking Lot Boutique. As customers, we were also abused, lied to, and treated with no dignity and respect, so it is our duty to warn other pet owners about this place in order to prevent traumatic experiences that jeopardize the safety and well-being of our beloved friends, whom in many cases cannot defend themselves.

Workers love animals. They have a separate open area for cats. There are beds, climbing trees, and…read morea large play area. The groomers have a good report with the dogs. This was our dogs first time here, and he warmed up to them quickly. They do a great job with the animals, and they are competitively priced. This is our new groomer for our dog.

I have been using Powderhouse for over five years. They have boarded four dogs that I have owened…read moreover that time and I can safely say that all four dogs loved being boarded here. Two of my dogs seemed to know they were at Powderhouse and would get excited once they got of the car. I drive the distance from South Augusta to take my pets to Powderhouse. They are the best.

Let me preface this by stating there is no sad ending or anything of the sort in this review. I…read moreknow seeing the word "hospital" in conjunction with animals can be a set up for deep, deep heartbreak. But this is not that. I want to share about the consistent care Highland has always provided. We have three furry family members, and seven total over the past 7 years*. Highland has seen them all. *It's worth mentioning that we cared for a few hospice and elderly dogs at the beginning. You can usually get an appointment within a week, but if it's an emergency they will squeeze you in. They also care for other animals. I've seen cats, birds, and ferrets in that lobby. My crew has had annual check ups, teeth cleaned, teeth removed, anal glands expressed here. I appreicate their love for our furry family and recommend them to others.

Dr. Phil Iverson has been caring for my cats now for almost 30 years - all 4 of them. Three have…read morepassed away at over the age of 10 years old, 2 from kidney disease. My current cat is also under his care and I can tell you from this many years of experience, he really cares about his pet patients. The staff is wonderful and caring and Katie gets lots of love on her visits. She is now 15+, with chronic kidney disease and blindness. She just spent 3 days in the hospital and the care she received while there was excellent. Her last labs before discharge were much improved from her intake labs. I very highly recommend Highland Animal Hospital.

I am not sure of Dr Brown's salary. But I know it is not enough. She has an excellent bed side…read moremanner and was kind and considerate while taking care of our dog, Daisy. She came up there on her days off and checked on her. All of the staff are excellent and I could never thank them enough for everything they have done for us.

This practice knowingly employs an atrociously nasty veterinarian named Susanna Oliver who…read moreviciously badmouthed a customer and divulged confidential animal treatment information in a salacious defamatory way about services discussed but not even rendered. Though the practice was warned about her they kept her employed and allowed the abuse and confidentiality violations to continue to the point that the client needed legal cease and desist representation. The clinic's response to the confrontation was to accept no culpability whatsoever.

So I just had another appointment for another one of my pets and it was a completely different…read moreexperience. First and foremost, the young lady at the front desk (who was not Peggy) was kind, smiling, welcoming, and friendly with both her words and demeanor. She asked us to wait one moment while she checked out another customer, which was quick and easy, and immediately checked us in. We discussed the reason for our visit, and she happily took our pet to the back for her immunization. She returned a few minutes later with my pet and led us to an exam room so that Dr. Henderson could speak with us. There was no lengthy wait this time; Dr. Henderson was in the room within two minutes. She went over my pet's health, reason for our pet's visit, and asked if we had any other questions regarding our pet's health or the visit in general, of which I didn't have any. Dr. Henderson then apologized for the events of our last visit. She reassured me that the new office manager had been informed of the events, and instituted changes that should prevent any further issues in the future. To be fair, it appeared to me that these changes were effective considering the night-day difference between our last visit only two weeks ago and now. Dr. Henderson offered me an opportunity to speak with the manager myself, to which I declined, and commented that our visit today was a completely different experience from our previous visit. I thanked her for the opportunity, and that was the end of our interaction. Checkout was super quick and easy, and the bill was much MUCH better this time, and on par with previous billing for the same type of visit. I hope that this experience is the new standard at Paradise: A friendly, professional, and welcoming front desk; adherence to appointment times with little or no waiting (things do happen, it's understandable. But minimize the impact on other appointments); a quick, no-nonsense appointment with an awesome, knowledgeable, friendly and personable veterinarian; comparable and competitive pricing for services. Time will tell, but I am encouraged.

ive gone to that building for over 10yrs with zero issues. Dr Knittle retired & almost instantly…read morethe vibes there became more hostile. My husband was banned for disagreeing with someone that led to a heated argument on BOTH sides. Now I have a pet I'm going to lose & I disagree with Dr Henderson about putting my dog immediately to sleep she refuses to prescribe her anything to make her comfortable. I called another vet to get a 2nd opinion & now I am no longer welcome to bring my animals to paradise. Shady way to do business.

Crissy is amazing! She is a true animal lover, and it shows in every part of her grooming. She took…read moresuch gentle, thoughtful care of my sweet baby doggie and pampered her like they were her own. The results were fantastic -- my pup looked adorable and came home happy and relaxed. I can't recommend Crissy enough if you want someone who genuinely loves what she does and treats your pet with the highest care!

I'm so excited to give Crissy a 5 star rating for her work on Theodore. He's a fluffy difficult…read moreSamoyed that has even fur to cover the yard with white fluff when it's blowing season. I thought having a Husky was a challenge until we got an even bigger, longer haired dog from a colder region of the world. First, you're going to have to call ahead and make an appointment with her and the staff. They take the time to wash and groom only one to two dogs at a time so there's less time in a crate or restrained which is something some dogs are strangers to. Theodore was not crate trained and she kept him in a laundry room so he was still kept apart from the other dog while waiting which was most accommodating of her! Chrissy is the only doggy groomer who offers soothing essential oils that are doggy friendly and aimed towards benefiting the dogs. A grooming session that takes 3 hours at our other place only takes 1.5-2 here with her. I think the lack of waiting is what really cuts down on the time. It's unassuming, homey and tucked away from a lot of foot traffic but very quiet so skittish dogs can really benefit from this place. I want to say a full grooming session for my 75 lbs. long haired white snow dog was $55? maybe $59? Either way, my dog came back to me reasonably happy, injury free (unlike another place) and very nicely styled in a very short amount of time. Any amount of money is worth that piece of mind

Vet clinics are twice a week. Tuesday and Thursday. 8:30am to 11am and 1pm to 4pm…read more I suggest you show up early and get in line. We showed up an hour early and was 2nd in line. Sometimes, they have all spots filled for the day by 8am. If you have recently lost a pet, they take donations of old pet beds, kennels/runs, and grooming supplies. You can also show up around 11am and apply for pet adoption. Basic vet services are less expensive. Nail trimming, shots, spay/neuter, and health check are a few of their services.

They helped my neighbor with spaying her female that really isn't use to humans to well. And when…read morethe surgery was over, they went over everything to where she ( as an elder) could understand

Take all 4 dogs here. Veterinary docs are nice, easy to understand and really try to help my Yorkie…read moredeal with allergies and itching. Jordan is very nice.

Dr. Gross has gone above and beyond trying to save several of our dogs. He is compassionate,…read morecaring and always wants what is best for your animal. He is one of the most amazing vets my husband and I have ever had. He will tell you exactly what is going on with your fur baby. He will show and explain x-rays, ultrasounds, bloodwork, etc. He wants you to be informed. His staff is so very kind and compassionate as well. This is one of the very best places we have ever taken our animals to.