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    The Rock Depot

    5.0 (1 review)
    Closed • 9:00 am - 1:00 pm

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    1 year ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (71 reviews)

    $$

    We purchased an oven from Lowe's and scheduled delivery and installation. Unfortunately, the…read moreexperience has been one problem after another. Our original delivery did not happen because of a communication issue involving outdated contact information. We worked with Lowe's to correct everything and rescheduled for the next available date. We tried to be understanding and give Lowe's the benefit of the doubt. Then, the night before our rescheduled delivery, we received a late-night text from the installer saying he would not be able to make the appointment due to a vehicle issue. We were supposed to receive our oven the next morning, and we are now being told we have to wait another week for the next available appointment. What has been most frustrating is the lack of ownership from Lowe's. We have spent hours trying to get help and have repeatedly been passed around rather than having someone actually take responsibility for resolving the issue. I even contacted Customer Service and waited on hold for over 10 minutes before the call dropped. No one called back. When I called again, I was told they could not help me. When I asked who could assist with escalating the situation, the representative ended the call without providing any additional contact information or resolution. We understand that unexpected things happen. Installers have vehicle problems, and we are not unreasonable about that. What we are disappointed by is how Lowe's has handled the situation and the complete lack of effort to make things right. We have been loyal Lowe's customers, but after this experience, we are seriously questioning whether we would purchase another major appliance from the company. We are not looking for perfection. We are looking for accountability, communication, and some effort to make a very frustrating experience right.

    The fulfillment person Vera was very unhelpful. She basically argued with me. Do not order anything…read moreonline from this store. Total nightmare

    The Rock Depot - buildingsupplies - Updated September 2026

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