Lydia spent some time with me discussing foil colors to even out my grey/white hair. When I went to pay and make an appointment for the color, I was told they don't charge for a consultation. I insisted on paying Lydia for her time and gave her $50.00. After my next appointment, I loved what she did with a few foils to balance my two toned hair, let her and the desk staff know how happy I was, and left Lydia a $30.00 tip. Nine days and two shampoos later, the color had faded a lot. I called to make an appointment for Lydia to see my hair and was told grievances about color corrections had to be made within a week. I explained that I loved the color when I left the salon, but had no idea it would fade so fast after a mere two washings. I was told someone would call me back the next day. They called the next day when I was in a theater. I called them back the next day and talked with Carrie who identified herself as the manager. I was told that Lydia would not see me as I was too hard to please. Huh???? I had initially told everyone how much I loved her work! I had given her a large tip! When I protested, Carrie said that this was the end of the conversation and hung up on me. I am a seventy-nine old customer who got treated badly. read more

I have wavy hair. I had hair half way down my back. I wanted it just below my shoulders. She put in layers. WORST HAIRCUT IN MY LIFE. I look like a mushroom. The top layer is at my ears and is so thick (thicker than my bottom layer). Bottom layer is at shoulders. I have 2 layers only. It's such a bad hair cut that I can't even "curl" it into something nice. That is saying something. read more

I got my hair and makeup done here for my sister's wedding in the summer. I received a lot of compliments! The hair stylist and makeup artist both listened to my concerns due to my sensitive skin. The only thing I found a bit odd was that they didn't have any waterproof mascara. They do weddings all the time, it's usually a safe bet to have some on hand because one never knows. Everyone in the bridal party looked amazing - especially my sister. They did some funky design with her hair incorporating the veil which looked really cool. They were great putting up with a bunch of excited women snapping photos and such. They generously offered coffee which I truly appreciated considering that I'm not a morning person and it was that time of day. I'd certainly recommend making an appointment because this is a busy spot. read more

The Rock Salon & Spa - Hair Salons Near Me - St Albert, Alberta

Chantelle has been my stylist for the past 30 years. I have chosen to change salons as she, as the owner, is not vaccinated. I was told that my colour formula would be given to the new salon that I choose. The salon I chose called The Rock and was told my file had been deleted. The time frame of me being told by Shea, her daughter, that the formula would only be given to another salon was a matter of a few days. Nice........if you're a business that deals with people daily, you should be responsible and be vaccinated. All you have to do is look at the health care system and see what's happening. In the end, it is just hair and I will be fine with a new stylist. Please get vaccinated. read more

The Rock knows hair. I've been seeing Lisa at the Rock for the past 5 years, even though I've been living outside of St. Albert for most of that time (that's how good they are here, folks). Though the outside of the building looks like a leftover set from a Flintstones live-action movie, the interior has a very open and relaxed feel and the ceiling looks like it's plastered with icing. Seriously. Look up next time you're there. It'll kick your sweet tooth into high gear. The girls at the reception desk are friendly and offer you coffee/tea/the moon while you wait for your appointment. There are plenty of hair & beauty mags to leaf through for some last-minute inspiration. All salon services start with a free stress-relieving head & neck massage (as is custom with most Aveda salons). In my experience, the stylists have all been attentive, friendly, and efficient - and their work is excellent. They know how to cut hair in such a way that it not only looks gorgeous in the salon, but also after you wash it and even as it grows out. The prices are on the higher end of the scale (especially if you see a senior stylist), but considering the quality of the cut and the excellent service, the prices are very fair. I can't personally vouch for the other services offered here (colour, facials, massages), but I did buy my mum a massage package for Mother's Day a couple years ago and she loved it. I can't say enough good things about this place - The Rock is solid. (Ha!) read more

I went to the Rock for a hair cut and my eyebrows done. I like that they use Aveda products. The girl did a nice cut and style but it was crazy expensive. And it was not with a master stylist.Eyebrow fee was about the same as anyplace else and the girl was really good, and bubbly which I like. Stylist was low key. I wish though that they did my eyebrows in a private service room like other Aveda salons I have been to.The pedicures are done in the open next to the eyebrow bed. I felt awkward. But great experience otherwise. I will go back for Spa services but I can't imagine spending $135 on a medium layered cut again. read more

I went in for a consult this past week. I wanted a processionals thoughts on what to do.. what would look good, color options. HORRIBLE experience. The woman picked at my hair, awkward silence as she asked me NOTHING.. not how I style my hair, do I use products etc.. the most odd and awkward 5 mins of my life.. yes..5 minutes long! Never be back read more

This is the worst haircut I have ever received - bar none. The initial stylist cut a huge chunk of hair in the front of my face on my right side 2 inches shorter and then the next layer, it looked so amateur and unprofessional that I can't believe she let me walk out like that. I went back the next day to see if they could fix it, after 45 minutes in a chair, I walked away just as miserable as when I left the first time. I have wavy/curly hair and both stylists insisted on straightening my hair before cutting it (a long layered hairstyle). Now if I don't straighten it, my hair is bushy and very heavy around my face. I look like a bushy beach ball. Avoid - life is too short for a bad haircut. read more

My gripe is that I was quoted a certain amount for hair colour; but was additionally charged a $15 "finishing fee", that was neither quoted nor discussed. I also did not appreciate my 'intermediate'-level stylist I paid for rushing off to serve another customer, having another one finish off. Wreaks of unethical business practice and disrespect. read more

As a loyal customer to the Rock, this frustrates me to write. Normally, when I go there, I get a trim and foils. April 2014, the stylist did not COMPLETE the job and it was $250. Parts of my hair were noticeably different with in a WEEK. May 2014, I went to rectify this and was hoping to receive 10% or or SOMETHING. Not only did the stylist charge me MORE, but there was also a "finishing fee" as I did not get a hair cut for $25 which was NOT discussed BEFOREHAND. Now in June, I am noticing chunks of my hair that are different from the TOP and BOTTOM of my hair, along with the same INCOMPLETE service. I DO NOT RECOMMEND the Rock. read more

The girl who did my hair was great, even going so far as to offer me a quote on what we were doing. She was friendly and did exactly what I wanted with my colour. I wasn't impressed with her straightening job but was in a hurry so I figured I'd fix it at home. At the end, the quote for foils was $179 but somehow I was still charged $225. They claimed the rest was for blow drying and finishing but that should have been included. When I said I wasn't happy with that part, my bill went down to $203 but I still have no idea how they got that number when all they did was color my hair. My sister in law had the same problem. She was charged even more for a full color! We both left there feeling sick about the experience. It feels like they're just trying to squeeze money out of people. If the prices were up front, people wouldn't leave feeling so ripped off. The girl who did my hair was awesome but the experience left me feeling sick, even the next day. read more

I was discussed by the fact that they clean their coffee/tea/water glasses in the same sink that they clean their colour bowls in. Public glasses are to be cleaned in high temperature dishwashers. Some one should report them to public health. read more

Had a great experience today...very friendly staff who work together to ensure you have a relaxing visit. Saw Tricia for a haircut...she was sure to check what I was looking for and delivered a great look for me! the price was very reasonable at under $50 but will be more if you see a master stylist. I loved the scalp massage before my haircut too! They have some great Valentine's Day offers if you are looking for a great gift...massages, facials, couples pedi (you can bring wine--they will supply glasses). read more

Unfortunately I did not go to my usual stylist, Tara, who is fantastic at colouring. I had a new person who had not been there that long. The attitude of this stylist was terrible. Dismissive, bordering on rude. And my roots were not covered - within 2 days I had 2 cm of grey. I called the salon back and was treated as if I was at fault! I went to another salon a few days later and had to pay another $120 to get my hair recoloured. That Salon was appalled by the poor job done at the Rock, and first suggested I go back there for a redo. However, I indicated that I was not prepared to go back due to the poor attitude all around. As an aside, I also had a Brazilian wax at the same time at the Rock, and I saw later that this was also not done correctly. All in all, a waste of over $200. read more

The rock salon is a great place to get your hair cut the way you want it! None of the usual problems in terms of getting it trimmed the wrong length or anything, and the receptionist was great, as well as the hair stylists. The only things I would say are not so great are the huge price tags that come along with getting hair cut AND coloured (and my hair is quite short).... further, hair colouring quality is not consistent. What I mean by this is that the last time I went, the hairstylist coloured my hair perfectly. The second time I went back to the same person to have the same style and cut, the streaks were left in big patches in my hair, without asking if the whole style was to my satisfaction, and the price ranges do not change even for returning customers....so in all I may not go back. read more

I need to go into details to better inform the public about this place. I went to them the first time. I was quite Happy, I got a Dye, some foils and a cut,for just under 200.00.. fair I thought. I used an intermediate Stylist ( Jodi). She said the next one can just be a root touch up and be less expensive. The second time ( 6 weeks later) i book in, She proceeds to do Foils again, top and bottom. and dye ( I think) , and a "Treatment" you leave in for 5 minutes... she also does what she calls a toner. and of course a cut style. While she is doing the foils , she mentions they under charged me by 140.00 last time. I was surprised. she said her Commission was not affected so I did not offer to pay it back, I get to the til after and get a bill of 348.00 for this appointment. I leave a 20.00 tip over that.... I was furious. What a rip off. I will tell you for why. 1. She offers a treatment, does not even mention the price up front, (48.00) 2 She puts a toner in my Hair that takes away all the foils from the previous appointment.... What the hell for. 3. I paid 137.00 for foils, 137.00 for dye and 57.00 for cut......then treatment then Toner. 4 when I mentioned I was told the second one would just be touch up and cheaper, they said that would only be if it was 4 weeks from last appointment, that is such a line of lies!!!!!! My friend was in weeks before and she has way more hair than me, she did the foils dye, cut, and bought product and her total was 280.00... I have been trying to better understand their billing , but they will not have any part of that. The best they will do is have me back in to reinstall the foils......I said I want my money back on at least the toner. They said no..... Now why would they pay to have foils put back in my hair and time to do it, rather than reimbursing me my money on the toner process. Also, this would put my hair through more chemicals...What salon would suggest such a thing... I'll tell you, one that likes to RIP off its customers! I am so disappointed with this salon, and I feel people should know better how they roll. I did some Math, for 2 appointments like this I would be paying just short of 1000.00 and that is for 2 cuts 6 weeks apart... 52 weeks.. .. so 9 times a year.. That is just ludicrous!!!!! I will never be back here, and People should really think twice how they like to rip off the customer.... and feel perfectly fine doing so...... Feel free to email me for any more details jtetta@shaw.ca We are not stupid people, and it is ridiculous for them to think their customers are can be taken advantage of .....BE Aware of this Place.... read more

I contacted The Rock to book an occasion hair style, which is listed on the website services and is priced at 79-85$. When I called, I confirmed the price range and they told me I was wrong. Their pricing was 99$ and up. I confirmed this was just an occasion style, not bridal, and they insisted that I was not looking at their website or any current information. I cancelled my appointment. I find it rude to treat a customer this way, and if your website says one thing, make sure it is accurate. http://www.therocksalon.com/services.html read more

I just very recently moved to St. Albert's downtown and instantly noticed the aesthetically pleasing building. My waxing appointment was anything but, I've been waxing for over 10 years and never experienced a full leg wax to be so painful. There were also some areas that were totally missed. I definitely did not get my monies worth and I'm sad to say won't be returning. I did love the atmosphere!! read more

I recently went there looking for a new stylist. They don't rate in my book for two reasons. The first was that the stylist (Lisa) they put me with was pregnant & due to leave in about six weeks; the second reason was that although she is a senior stylist she gave me the worst haircut I've had in a very long time. I was very disappointed & won't be back. read more

I recently went for a facial at this business. I felt more "sold to" as I was trying to relax rather than massaged and pampered. I feel for the $110 I spent I left there unimpressed and will not return. read more

My wife has visited the Rock Salon for massages and to purchase all her hair products. Last week I stopped in at the x-ray clinic next door but could find no parking in the area. As we were customers of the Rock, I parked in one of their spots for 5 minutes maximum while I ran in. Today I received a $40.00 parking ticket in the mail that they had reported I parked in one of their 5 empty spots for 5 minutes. I hope they feel this 40 dollar fine to me is worth the loss of our business and all of our friends and anyone else we can pass this message on to. read more

I went there a couple of times, and eventhough, the receptionist is friendly, and they offer you tea, coffee, water, etc. the Master Hairstylist who I went to a couple of times, totally butchered my hair. and I would never go back to her again, or pay that price that she was charging me for a haircut. if you do ask for a master hairstylist, be very wary of who is cutting your hair. read more

If you have money to burn, this is the salon for you! I received fantastic highlights from one of their lovely junior stylists the other day. I reviewed the price of $119+ online before booking and figured, with all my hair (thick shoulder length) I would be looking at $180 without a cut. After running late for time, I opted to skip the blow dry/style as my husband was waiting outside with our 3 little kids. I stopped up front to pay and the receptionist casual said it would be $258 plus tax and tip. Wait, what? $258 for a soaking wet, uncut head of highlights??? For reference, I had just been to Hair FX (highly recommend, btw) in May for cut, color, highlights, blow dry and style for $145 INCLUDING TIP. How colour only can cost $258 is just beyond me. I was never quoted or consulted on the insane price before I went to pay. You can easily get the same results for a FRACTION Of the price anywhere else in the city. Save your money and book at hair fx instead. read more

I had been going to The Rock Salon and Spa in St. Albert for years seeing the same girl each time, I would get a trim and foils. Well last year (2008) I went and got my hair done as usual with the same girl I always had and when I went to pay the bill it was $100 higher than the last time! When I complained to the manager I was advised that my stylist had become a "master stylist" and their prices had increased since the last time I was there. And that's all fine and dandy but this is information that should have been presented to me BEFORE I received my services, not afterwards. I explained to the manager (who I also believe is the owner) that I am a regular and I have a pedicure there in a week, could we do something about that, perhaps 10% off or something (would still not make the price right but at least would be a gesture of customer service and a desire to maintain a customer), she refused. She went on to tell me she was busy and could not help me. Nice. $300 for foils and a trim. I checked, and no, the dye was not gold so wtf? Needless to say I haven't returned and have since found a new girl who does the same thing for under $200. The reason for my rating here is the level of customer service, once there was an issue and a customer was upset about something, the manager/owner could not have cared less and showed zero effort to rectify the situation. All I wanted was SOMETHING, and they would have kept me as a customer and would have avoided the poor word of mouth I share as often as possible. If she didn't care when I was upset, she won't when you are. Oh, and make sure to get a quote each and every time you go, even if you've been seeing the same girl every time for the past few years because they don't advise you of price changes until AFTER you received the service and it's time to pay. Very deceptive in my opinion. I'm sure I'm not the first customer they've lost due to that bs. read more

I was given a gift certificate for The Rock and was excited to use it for a cut and color. I had a senior stylist for the color and a junior stylist for the cut. The senior stylist seemed crusty and annoyed right off the bat. She made no attempt to converse except to ask me if I rented or had my own house in St. Albert. She quoted me $119 to $129 absolute max (her words). I wondered why my shoulder length hair was going to be $30-$40 over the minimum for color on the website ($89) but thought I'm already here. The color turned out to be much darker than the sample I had picked (it was almost black, which is my normal hair color). For the cut, the stylist was quite friendly and sweet but my side swept bangs did not turn out anything like the pictures I had shown her. When I went to pay, the total came to $193. I asked the lady how much I was charged for the color and she responded $139. I told her that the stylist quoted max $129. She was reluctant to change the price stating that she probably had to use more color. When I wouldn't accept, she finally went back to ask the stylist and she was like "oh yeah, charge her $129." She made no attempt to apologize. I will never go to this place again.....way overpriced for what you get, some stylists are not that friendly and I felt scammed! read more

In looking for a hair salon in St. Albert, I came upon The Rock's name and starting reading their poor reviews and simply had to share my story. Years ago, my entire family went faithfully to the Rock. We bought all of our hair product there and never went anywhere else. We spent hundreds of dollars a year. As a birthday present, my husband bought a sizeable gift certificate for me. It only had a couple month expiration period and he specifically asked about it. They said "no worries...we will honour it past due date...just to encourage people to use it" I was thrilled with my gift but noticed it was going to expire so called and the receptionist told me same spiel as they told my husband. I booked a hair appointment, cut and color as well as a spa treatment. When I went to use my certificate, they would not honour it. I was mortified. Legally, I know that they have to stand behind the representations their employees make and they would have had to honour it if I chose to go to small claims but I would have spent far more than the $300 fighting it. I wrote the manager and the owner and did not even get the courtesy of a reply. St. Albert is a small community. I have shared my story many times. They are crooks. read more

My fiance surprised my sister and I with a 2 hour mani pedi the day of my bridal shower. He wanted me to relax and insisted I go to The Rock. First, I had asked to upgrade to gel polish and was not informed of this additional expense of $33 for a manicure and $40 for a pedicure. Had I known that, I would have cancelled my appointment and went to another salon immediately. Second, I had old gel polish on my toes but due to the surprise he booked, I had no time to remove myself. Instead, my inexperienced nail tech began removing the gel polish which took her 45 minutes and I was not informed that it would be an addition cost. After this 2 hour ordeal, we began the manicure. Their balancing manicure was $55 and the cost for gel was not included on their service menu. My manicure took an additional 1 1/2 hours as the same inexperienced nail tech had to redo 3 of my nails twice. Not to mention her attitude was quite poor and she was constantly asking me what step comes next when doing my gel polish. I do not blame the nail tech, I blame the salon for the lack of instruction & teaching. The $260 service that my fiance expected to pay ended up being a whopping $450. $88 for a gel manicure & $115 for a gel pedicure is already quite steep, especially when the price is not listed but when the nail technician lacks knowledge and experience it is certainly unacceptable, not to mention not informing the customer of additional services and costs. Extremely disappointed with the experience I had, the work was certainly not worth the money. read more