This review is based on how me & my fiancé were treated by Ryland Inn DURING the COVID-19 Pandemic. We signed our wedding contract to have our wedding here on August of 2020 about 1.5 years in advance.
When COVID-19 hit in march and everything went into shut down mode, we honestly thought by August it would be back to normal. Around Mid-April when things did not seem to be calming down at all, we reached out to our event coordinator to see what other couples were doing in terms of rescheduling. She was actually furloughed & the general manager reached out saying they are only rescheduling weddings for April & May (by wedding order). I suppose this makes sense.
In May, our event coordinator came back from being furloughed so we had a phone conversation about the possibility of rescheduling. In our phone call, we discussed the terms of rescheduling as we were still interested in having our wedding here. The term was that we had to reschedule our wedding WITHIN 90 days of our original wedding date to not have an extra fee added to our bill. When looking at their schedule, they had no weekend availability. This was upsetting as we had originally planned for a Friday night wedding but we were willing to compromise for a weekday night.
However, they were not going to give us a discount for having a Tuesday or Wednesday night wedding. The fees for a weekday vs weekend differ SIGNIFICANTLY. They were also going to hold us accountable to most of our guest count. I am not sure how that is possible considering there is a pandemic, many guests may feel uncomfortable to show up, it is a weekday so they wont be able to make it, there are travel restrictions put in place by the government that vary by state, etc.
What is shocking is that if we wanted to move our wedding to a weekend date of our choice for 2021, our bill would get an increase of 25%. I am not sure how this is best practice for a business considering COVID-19 is out of my control. I understand every year wedding fees increase. However, for couples who had to postpone their wedding due to COVID- it is not right at all to put an INCREASE to a bill that is already $50,000. I get that Ryland Inn is a business but everyone has been impacted by COVID one way or the other. I am assuming they are trying to make up for their losses for the year 2020 but just like everyone else, file for unemployment from the government if you are impacted. DO NOT put the stress on your clients who are already paying so much money to have a wedding here. It is already stressful and difficult enough to post pone a wedding. I already had my invites costume made, stamped, ready to go out, as well as other costly purchases for the upcoming wedding.
The icing on the cake is that promises were NOT made by the employees at Ryland Inn. During our phone call in May, our event coordinator said we can opt for the "force-major" clause in our contract and cancel our wedding & get our money back (minus the admin fee), 6 weeks before our wedding. We emailed her back exactly 6 weeks before our wedding & decided to cancel and opt for force-major clause as there is no way we can conduct a wedding that we wished/signed up for. She emailed us back saying we can not do so because Gov. Murphy just announced out door dining & will continue to open businesses. I am not sure how this is positive news for us as we never agreed to an all outdoor wedding.
A few weeks later, we emailed back, once again, asking for our money back in a timely manner or we will get in contact with a lawyer. They replied back saying if we wish to do get a lawyer, that is our choice. So we did. It took us paying lawyer fees, a demand letter from the lawyer, for Ryland Inn to give our money back to the lawyer. They just sent the money to them. No letter, no apologizes or comments, no "how can we have your business again".
Although COVID-19 pushed back our wedding plans, we still would have loved to have our wedding at Ryland Inn if it was not for their unfair terms. If you are going to basically force us to have a weekday wedding, you need to give us something. I am not talking about including an extra fancy appetizer or dessert (like they wanted to do). I am so confused why they would ever think we would want to pay a Friday night fee but have it on a Tuesday for the SAME amount of money and almost the same number of guests. No incentives.
As you can see, we were trying to work with Rylan Inn and reschedule our wedding. But with the unfair rules/terms/unwillingness to work with clients, we are out. read more