Unfortunately I put my trust in Jen to do my hair color. I showed her many photos of what I wanted. I wanted an ombré with darkish ash blonde tones. Instead I am left with fried brittle orange and white blonde uneven hair. She said my hair would not be damaged if she did a deep conditioning treatment so I went ahead and did the second lighting treatment. I am so disappointed that a hair professional would put me through this. I don't understand if you are not able to do what the client wanted, then why do it?! Now I am stuck with this hair until months I can fix it. My hair is already short so I can't clip it off. So now I called the manager and am waiting for a call back. The point is, if you can't give the client want they are looking for then be honest...my hair is not just a bad color but it is completely damaged. I am so disappointed in this salon. Never again will I be returning here, and hopefully no other client will have to go through this. read more

The SALON by InStyle inside JCPenney - Hair Salons Near Me - Gainesville, Florida

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I am going to just start off with the most basic low rated review and just say, if i could give this "salon" less than 1 star i would do so. me and my mom had needed last minute hair shampoos and blow outs for an event that night, we understand a last minute booking isn't ideal and weren't expecting, "hollywood red carpet" do's. just a simple, slick back PONY TAIL for me, and a pony tail with some volume for my mom. at first everything was well, shampoo was amazing, however it just went down hill FAST from there. Both of us expressed concerns throughout the process however, we were met with "don't worry trust the process" and "we know what we are doing". which i figured they did. At the end of the "process", we had both been un happy with our do's, Both of us were given a hair style that was EXACTLY like what we came in with, messy pony tail, not slicked AT ALL, and my moms which wasn't voluminous, just plain flat. As we started to express our concerns, my hair stylist Mariah, i believe, became very obviously agitated, and stormed off. Any professional would want to make this right, but we're told we would have to pay for a whole other "do" if we wanted it to be right. We agreed that we should only pay for our shampoo and blow dry, not for the attitude and sloppy mess. manager Ana was very kind and agreed, despite my hair dresser talking over us, blaming us for her disgraceful work. will NOT be returning, and i do not recommend this hair salon. read more

Now that Gainesville has a Whole Foods, we can finally address the next most pressing first world problem: the lack of blow dry bars. TLDR: this salon is not the solution. The first time I tried to stop by, I was lured in by the "walk-ins welcome" sign posted outside, however I was told they were fully booked when I did walk in. I made an appointment a few weeks later since their location is pretty convenient and I needed a quick blow out. I came in drenched after a classic Florida rainstorm with my raincoat and umbrella, but was nevertheless led directly back to a sink to sit and get my hair washed. When I asked the stylist where I could put my coat, she pointed me toward her station and waited for me to come back. During said shampoo (with what smelled like a cheap product despite the ubiquitous Redken bottles) she had to keep pausing and holding my hair up because the sink was clogging and wouldn't drain. She seemed generally polite and commented that she thought they "fixed it yesterday", but between the pauses to drain the sink, she hastily and aggressively shampooed my hair, which didn't really help the situation. My hair turned out a bit frizzy after the blow dry and it seems their usual practice is to flat iron it instead of blow drying it straight, which seemed a little odd. She worked on my hair mostly in silence, but it turned out fine. Generally speaking, one could compare this salon to one-ply toilet paper-- the primary function is to be inexpensive, it works in a pinch, but you wouldn't choose it if you had a better option. The shampoo, blowout and flat iron was $32. Could have been better, could have been worse. I probably won't be back... but you never know if you're going to run out of toilet paper. read more

This is a very busy hair salon with good reason. Once you find the right hair stylist you never want to leave them. Plus you get reward points every time you get your hair done here. read more

The absolute worst salon experience of my life. I called and confirmed my appointment three times prior to going to my appointment at 8:00pm. It turns out when I arrived (on time) the hair stylist was still working on another client. A few minutes later she calls me over, lets me sit in the chair, and proceeds to tell me that she does not have time to do my hair because she has to leave at 8:30pm, even though the salon closes at 9:00pm. She then tells me that she would start working on my hair even though she would not be able to finish, meaning that she would let a client leave the salon with half curly hair and half straight hair. The offer was appalling and I left. I came back into the salon because I wanted to inquire what time they would open in the morning since my hair appointment was for a special occasion (graduation), only to find the stylist gossiping about me to another employee. While the receptionist(s) that I spoke with on the phone to confirm the appointments seemed nice, the hairstylist was so unprofessional to the point where I would not dare step foot into that salon again. If I could give this business zero stars, I would. Save your money and go somewhere else. read more

Awesome team of stylists! Love my color and highlights and they have a friendly environment

Awesome stylists, best shampoos, blow dry or silk press! Great customer service! Fun and relaxing environment

Unfortunately, I had the worst salon experience I have ever had in my life yesterday. I had went in for an appointment for myself and my son. He got a great kids cut. I was scheduled for a simple root color for highlights and a cut. Should have taken a max of 2 hours. However, 5 hours later, I leave with dark brown hair. The stylist basically bleached my entire head. I wasn't facing the mirror and couldn't see what she was doing. Apparently she was trying to strip my hair to match color? Which made no sense because all I wanted was to get my roots done for a few thin little high lights. My entire head was orange. Whatever she tried to do next was also orange and looked awful. She died it again, tried to tell me it was going to be ombre. Finally I ended up with brown hair and a bad cut. I missed my plans with my children who had to sit there all day because of an error. Worst of all, I still had to pay for a service that was really a botched dye job? The Stylist really did ruin my hair, because she bleached all of it so I can't even try to lighten it without frying my hair. I was patient and polite because she was obviously new but I absolutely hate my hair and am so disappointed and will probably never get color again and I will never go back to JCPenney Salon. read more