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    The Shoe Doctor

    4.7 (9 reviews)
    Closed • 11:00 am - 6:00 pm
    Updated 1 month ago

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    4 years ago

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    13 days ago

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    1 year ago

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    3 years ago

    Business owner information

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    Russell P.

    Happy to be of service

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    The Shoe Doctor made my feet happy again with the new orthotics. Thank you very much Russell.

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    The Good Feet Store - Over 300 arch supports

    The Good Feet Store

    3.4(16 reviews)
    3.0 mi

    Inspiring commercials brought me in…read more Came in on a weekend. Very nice greeting to bring you in. Sat down and was offered to rest feet on a vibrating machine. It did help to feel comfy, but I think it's to prep for the sales pitch. Salesperson take an imprint of your foot (don't worry you can wear your socks). Also, your feet are sized to determine your shoe size and width. Salesperson then informs you which arch support is better based on the imprint. After returning, salesperson brought a few arches to test. Then did a few "test" to see if it made a difference by relieving foot or lower back pain. Eventually salesperson determined a 3 part (arch and a set of instructions on the "use" time so your foot has time to adjust muscles or realign your posture/back. Along with the 3 pairs of arch supports, a few insole covers, (ergonomic?) socks and a pair of Brooks sneakers, the package ran $1550 (+/- $100) w/ a replacement warranty. Now I know each customer has their own needs, but just sharing this experience. Salesperson, of course, saw the shock. Salesperson suggested applying for a credit line, FSA or HSA. Salesperson did reduce to offering a 2 pair/set for $1000 ish. (each pair of arch support $500ish) Minutes later, New customers came in and salesperson quickly cleaned up and basically wrapped up the consultation. With products in arms/hands, salesperson turned to the walk in customer and greeted them and offered a place to sit. By walking away, Salesperson abruptly concluded the consultation, by walking to the next consultation area to service the walk ins.

    The staff is very friendly and seem to really care. I debated on how many stars to give since the…read morecustomer service really is that good. Unfortunately the product doesn't really work? I wore the inserts as recommended and ended up in more pain than I started with so I stopped wearing them and my pain was much better after I stopped. I was disappointed since I had really bad plantar fasciitis so I feel like it was kind of a waste of money.

    Photos
    The Good Feet Store
    The Good Feet Store
    The Good Feet Store

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    West Coast Foot Laser

    West Coast Foot Laser

    3.5(30 reviews)
    1.6 mi•Bucknall

    I would not trust this office. When I arrived to the Palo Alto office, there was no receptionist…read more Dr. Rubenstein showed me to a room which was old and didn't look clean. Per the Laser Nail Therapy messages, I was supposed to be able to have a consultation before deciding, but Dr. Rubinstein proceeded as if I were already signed up for treatment. When I asked for information, he used scare tactics to tell me and show me how awful my foot fungus could get. Then he used a sander just like those anyone can use in nail salons except that his looked old and dirty. He removed parts of my nail (which of course does not remove fungus) with the sander. It hurt a great deal as he sanded down to my skin. I feel sorry for the next person as well since I didn't see any cleaning of the instrument afterwards. He only did the laser treatment on one toe for maybe 5 minutes or less and gave me some regular over the counter anti-fungal meds (including one that was taped shut and probably shipped wholesale). Then he charged me for the whole foot even though he only did one toe-$980 for painful unsanitary treatment of one toe. He tried to convince me to do another foot and I said no. Dr. Rubinstein prescribed the same internal fungus med, Terbinafine, my primary had prescribed without getting any medical history from me. Of course, if you take Terbinafine regularly for a long time that is probably going to help, but I understand that it's a pretty harsh medicine that can cause a number of side effects and reactions. For this reason, doctors usually monitor their patients liver while they are taking it. Dr. Rubinstein tried to push me to set up another appointment and I said no. Then he ushered in the next patient, and I did not see any removal of the paper sheet on the table where I was barefoot. I think going to this place probably puts people at more risk. The prices are also very high compared to other laser places. I would keep researching and find a different place and maybe not through Laser Nail Therapy. I've contacted Laser Nail Therapy to report the issues, but it was just a young man on the phone with no information. He said he'd talk to his manager, but it's been several days, and I have had no response.

    Horrible service. Came in for an appt at 4:00pm did not get called in until 5:30pm. The Dr kept…read morecalling in people who came in after me and would say "sorry let me just see them first". Unacceptable wait times. When I went in to talk with the Dr I was rushed and told "okay I can do laser on you" without an explanation of why he wanted to do the laser or what the issue was. The office is extremely old and gets overpacked with no room to sit. The inside of the treatment area is extremely messy and unorganized. Something positive is that the front desk employee was quick and responsive.

    Photos
    West Coast Foot Laser
    West Coast Foot Laser
    West Coast Foot Laser

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    South Bay Orthopedic and Sports Medicine

    South Bay Orthopedic and Sports Medicine

    3.4(67 reviews)
    3.0 mi•Burbank, Rose Garden

    I made an appointment with South Bay Orthopedic. After waiting for a while, finally I met with Dr…read more Sharma (the wife). She did a poor job diagnosing my knee problems. She didn't even try to properly diagnose them and just ordered an X-ray. Their directions for X-rays were totally inaccurate. It wasted my time. When I called them back, the front desk person was not helpful, and it wasn't easy to get in touch with them. Finally, I got the X-ray done. I made another appointment with them. I waited over a month before I got to see the doctor again. This time was with the husband. He just looked at the X-ray quickly and recommended PHP. He didn't diagnose my knees either. Somehow, I went ahead with the PHP that day. He said it's not covered by insurance and it costs $900, which I paid right there. The PHP worked for a month or so, but it wore off quickly. And they also claimed my insurance, which I questioned with no definite answer from them. I called and emailed their admin who takes care of billing, but they were silent and cricket. It was a total waste of my time and money. Please stay away from them. Recently, I met a doctor friend who used to know this couple. He didn't recommend them. I wished I knew before and had gone to Stanford instead.

    Took me about a month to schedule an appointment with them nonetheless I was not able to see Dr…read more Sharma himself but the wife. I was not even informed whom/which doctor would see me. It really is difficult to get hold of the front desk as well. The whole entire appointment itself took less than 10 minutes majorly discussing about insurance coverage for the MRI that I requested to take since his wife informed that if there is no pain in the ankle that I had due to a previous fracture injury then there's nothing much to do. She didn't even think about observing it but with her two eyes and told me not to worry since it's from previous damaged tissues around the ligaments which I can even observe that myself. Despite filling out the online pre check in form you still have to fill out multiple papers of new patient forms; really disappointed with her bedside manner nonetheless the professionalism from her. I requested to see a doctor who can listen to my concerns NOT the billing department. Cancelled the whole entire MRI and seeking for a new orthopedic doctor. Good luck.

    Photos
    South Bay Orthopedic and Sports Medicine
    South Bay Orthopedic and Sports Medicine
    South Bay Orthopedic and Sports Medicine

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    Douglas Robinson DPM - June 2026.  Dr. volunteering Special Olympics at Santa Clara University.

    Douglas Robinson DPM

    4.4(128 reviews)
    1.1 mi•West San Jose

    Dr. Douglas Robinson DPM, was highly recommended to me by the pediatric office of my son…read more From the moment we walked in, it was obvious that the staff, and Dr. Robinson himself not only care about patients but are really good with people of all ages (my son is 8 years old). Dr. Robinson talked directly to my son, and gave him instructions in a manner that was clear that he cared about reaching him on his level and vocabulary, and not that he was talking down to him. Upon listening to my narrative, he told me confidently that he could solve my son's problems, and spoiler alert he did! In probably 10 minutes or less, Dr. Robinson was able to diagnose what were the problems my son was having (flat feet, tight arches and feet that had outgrown his shoes). He was able to find for us orthotics in his office that fit him, which is great because we didn't have to go through the time and expense of having customized molds made. My son and I are now at home, he has new orthotics, and his new shoes in the correct size. I am so happy to report that my son is now walking regularly and comfortably. I highly recommend this office especially if you are a parent bringing in a child as a patient!

    We are so grateful for the care we've received from Dr. Robinson over the years. After a persistent…read moreand uncomfortable problem wasn't resolved by another podiatrist (who I regretfully went to as they were located closer to my home), Dr. Robinson quickly identified the issue and got my family member on the right treatment, allowing them to return to normal sports and daily activities. He is absolutely worth the extra drive for the excellent care he provides. Through the years Dr. Robinson has cared for four generations of our family, and we truly appreciate the trust and relationship that has been built over the years. Every visit is thorough and professional, but also warm, kind, and usually accompanied by a good laugh. We couldn't be more thankful for Dr. Robinson and the exceptional care our family has received!

    Photos
    Douglas Robinson DPM - This is the spot underneath my toe nail that raised concern. I had  gel polish removed which caused my nail bed to appear brittle/thin

    This is the spot underneath my toe nail that raised concern. I had gel polish removed which caused my nail bed to appear brittle/thin

    Douglas Robinson DPM
    Douglas Robinson DPM

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    Bruce I Lerman,  DPM - Foot and Ankle Medical Group

    Bruce I Lerman, DPM - Foot and Ankle Medical Group

    4.3(28 reviews)
    1.8 mi

    I could not say enough thanks to Foot and Ankle Medical Group especially Dr.Chen…read more Sprained my right ankle on a Sunday night, and the office immediately squeezed me into Dr.Chen's Monday morning appointment. The appointment and the X-Ray process were so smooth. The Los Gatos staff were extremely nice and friendly. They have X-Ray and ultrasonic equipment on-site, which is a great convenience. I was tolerating a severe pain and swollen ankle the entire night, with overthinking such as "Would my bone be fractured? Would I never go back to gym?""Would I need to lay on a bed for 1-3 months?" After X-Ray and ultrasonic, as well as Dr.Chen performed pressure check on different points, he thoroughly explained and educated me about the situation: it is an organic sprain. All bones, joints and ligament are perfectly fine. Dr.Chen showed me and suggested me to record how to use KT tape. No prescriptions, no more exams, but good suggestions on which exercises would help the recovery as well as certain shoes to wear during the period. Thank you so much for having me in such a professional, accessible and friendly place!

    Dr Lerman was my podiatrist several years ago when I had a wound on my ankle that would not heal…read more He treated my ankle for about a year, including a number of bariatric chamber treatment. Finally, he went with a skin graft that did the trick. More recently I went to his office for a medical pedicure for a persistent toenail fungus. That went well and the toenails are still looking for good food. Pretty good and starting to grow back to almost normal.

    Photos
    Bruce I Lerman,  DPM - Foot and Ankle Medical Group
    Bruce I Lerman,  DPM - Foot and Ankle Medical Group
    Bruce I Lerman,  DPM - Foot and Ankle Medical Group

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    Bay Area Foot and Ankle Medical Clinic - Molding for the inserts!

    Bay Area Foot and Ankle Medical Clinic

    4.4(51 reviews)
    2.7 mi•Willow Glen

    Dr. GUAN is one of the best. I now recommend him to everyone in my family and friends…read more Everyone leaves his office happy results. He know what he is doing and always wants the best for his patients.

    I'm writing this review to share my experience with this clinic to hopefully save others from…read morepotential danger. If you are considering making an appointment here, please read on before doing so: I was experiencing quite a bit of pain from my ankle due to inflammation coming from a bone spur. I called a few places before this clinic, but as expected, no one could see me right away, as their schedules were already booked for at least a few days. When I called this place, they said they could see me right away (perhaps that isn't a good sign). But due to the pain, and because there seemed to be quite a lot of positive reviews here, I decided to visit the clinic. After a very hasty evaluation, Dr. Guan had very quickly concluded that I needed surgery to repair the problem, claiming that I needed to remove the bone spur and repair a torn ligament. He urged me to do book the surgery ASAP, within a few days, because he didn't want things to get worse. He scared me enough to go ahead and move forward with booking the pre-surgery consultation. I went home that day obviously very disappointed by the news, but after speaking with my wife and some friends, they had all advised me to seek a second opinion. I also looked into taking care of the inflammation myself for the time being, using ice and voltaren (something that Dr. Guan never even mentioned or suggested). After two days of just simple at-home treatment for the inflammation, the swelling went way down, and the pain began to dissipate. After about a week, my foot was back to normal, and I had no pain at all, and resumed all of my usual activities (running, jump roping, etc). I did go in for a second opinion at another clinic, and this doctor was much more thorough with his evaluation, much more kind and patient, and his conclusion was drastically different. He explained that there was no need for surgery at all, and moreover, the determination to have surgery to repair a torn ligament should be made after at least taking an MRI, which Dr. Guan didn't do. In addition, he performed a number of mobility and strength tests to evaluate this ligament in question, and let me know that I wouldn't be able to pass certain tests if the ligament was indeed torn. Finally, I showed him a picture of the ultrasound that Dr. Guan took, and he explained to me that there was no evidence of a ligament tear. There are a number of reviews here that label this clinic as a "money trap" and that is highly accurate. Dr. Guan prioritizes making money over the care of his patients, and it seems that he may even do this at the cost of his patients well being (I would have been a victim to this, had I proceeded with the surgery). I am leaving two stars instead of one because his receptionist/front desk is very friendly and helpful. But if the review was for "Dr." Guan alone, I would give negative stars if I could. I hope this review will help prevent future mis-diagnoses and shady practices from occurring in the future at this clinic.

    Photos
    Bay Area Foot and Ankle Medical Clinic - The inserts themselves!

    The inserts themselves!

    Bay Area Foot and Ankle Medical Clinic - January 17, 2022 building

    January 17, 2022 building

    Bay Area Foot and Ankle Medical Clinic - January 17, 2022 foyer and waiting area on first floor (take elevator or stairs to Suite 205)

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    January 17, 2022 foyer and waiting area on first floor (take elevator or stairs to Suite 205)

    The Shoe Doctor - orthotics - Updated September 2026

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