Very upset. That's…read moreright; I'm very upset. I'm upset because I can only give this company 5 stars! They deserve a minimum of 10 stars. The quality of their workmanship is second to none, whether they are building something new or repairing old shoes. The owner, Charlie, is very friendly and willing to spend as much time with you as you need. Even the young woman at the counter is very courteous and friendly. Overall, all my interactions at Tanner's have been a 10-star experience. Review by "Ralph" aka: Roy frim Glenville

This place is amazing. They do it all. They have my boots looking better than when I got them when…read morethey were given to me. I never dreamt they would've looked this good -- I was going to throw them away. And their services are beyond reasonably priced. And great turnaround time. I have zero constructive criticism. Thank you Tanner's Alley!

I have been using this particular Cobbler for MANY years! He quite simply is the best of the best!read more

He is so friendly and the shoes or purses look brand new. High quality repairs and materials! He…read morefixed a purse zipper for me that I thought was a lost cause. Highly recommend him.

Al is a master. Does such great work and is a super nice and interesting guy. Stretched 2 pairs of…read moresneakers.

I've taken atleast 20 pairs of shoes/boots/sandals to Al's! He does an amazing job of restoring…read moreand repairing. He also repaired my favorite LV backpack purse and made a point to let me know if he does the repair, LV will never work on my bag to repair and I was so impressed that he mentioned that because he could have lost that sale (but I knew that already and didn't care because I love that bag) AND he only charged $25 to fix the leather strap and secured it stronger than LV would have :) Al's provides top notch quality and it's very affordable!

I found this shop when searching yelp as the heel top came off of one of my favorite (over worn)…read moreheels. I called and the owner offered to be able to look at them right away. I came within a half hour and was so pleasantly surprised with his friendliness, professionalism, last minute accommodation and perfect work within 20 minutes like new! I even stayed a bit and had a great conversation with him regarding his family business and history of it. There is convenient street parking alongside the shop and it's right along the Washington Road shops. He charged $20 for two quick solid fixes, last minute and worth every penny for the service overall - in addition to helping a small business. He shared they also have a shop in Squirrel Hill with both for about 30 years. Highly recommend! Tip: cash only.

Dropped off a pair of older Telemark leather boots with Vibram soles detaching.... Sort of a…read morespecialty old school cobber item - they cleaned them up and resoled with a couple days. Quick turn around and good price point!

I have been using Millers shoe store since the mid 1990s I was referred to them by a doctor for a…read morefood problem which Paul resolved and explained benefits of the shoes i purchased. I purchase my work shoes and casual shoes there . I have not had to see the doctor since the first visit. Paul also fixed a pair shoes for my wife who lost two toes do to diabetes . The shoes are pricy but are built for support and long wear which makes the price more than reasonable. Taking care of your feet is a must do! Lou S

My husband and I stopped into this shoe store on our way to the Pittsburgh Airport from Northwest,…read morePa. The owners are customer service oriented and seek to provide you with the most comfortable shoes with the proper fit. The store sells only high quality footwear and the service was friendly and professional. I highly recommend this store if you are seeking quality shoes and professional footwear customer service.

We were visiting from out of town and my shoe strap broke as we were checking out the town. I was…read moreable to go into the shop and my shoe was repaired right away on the spot. He reinforce both shoe straps so this issue won't happen again. Highly recommend this place.

First time going to Tesone's Boot repair, I dropped off 1 pair of Frye boots and a pair of heeled…read moreboots. Wow, Carmen did an amazing job and offered a comparable price to other establishments. The thing that set Tesone's apart from other repair shops is the quality! I no longer have to look for another repair shop because I will only use Tesone's for all future repair needs!

So incredibly happy! I brought my (not so expensive or well made) boots for an assessment / repair,…read moreand the owner was honest and upfront about the cost and about how long the repair would hold given the make and materials of the boots. When I decided to have them repaired (the soles had come unglued), it was about a week or so turnaround, and they now look like nothing ever happened to them! Voila, shoe magic! Don't take your shoes to anyone else in this town because, if you do, you may get someone (like I did) who, within five seconds of looking, flat out tells you to forget about it... not going to name names, but if you know you know. I appreciate that Tesone's not only completed the repair (and excellently so), but that they gave me a few minutes of their time to patiently examine and explain my options. All of that to say, I'll be returning when my next repair comes up - and it will... I hate to waste shoes, when I can fix and keep wearing. If you're like me, now you know where to go!

My best advice to anyone looking to have boots repaired is to tell them to go to Tanner's Alley…read moreinstead. Do not waste your time with the Cobbler's Bench. I dropped off a pair of Frye boots to have a zipper installed on the back of each boot. I have a very high arch and was having difficulty in getting them on and off. I contacted the Cobbler's Bench and they said that it would not be a problem to put a zipper in these boots. I dropped them off in December 2012. A few months passed and no one had contacted me with any type of update on them. I contacted the store numerous times and every time, I was told that there was a "zipper issue" or that the owner, Marlene, was running behind on another project. I contacted Marlene on 08/02/2013 and was told that they would definitely be finished by 08/09/2013. Marlene contacted me and left a voicemail stating that they were still not completed and that they would definitely be done on 08/12/2013. I called the store on that day and was told that they would definitely be finished by 08/13/2013. I contacted the store this morning (08/13/2013), and was told that the owner still hadn't finished the boots and that I needed to call back later (not that she would call me, but they wanted me to call HER back). I told the owner's assistant, "Miss Cathy," that I would just come over and pick them up because after EIGHT months of waiting, I just wanted someone to finish them. I arrived at the store and when the assistant asked me my name, I told her and she muttered something into the phone and went into a back room. When she came back out, I was horrified to see what she had done to them. In a span of EIGHT months, the owner made a cut to just ONE of the boots (other boot fully intact). The cut that she put in the back of my $375 boots was not even in a straight line and was not even centered in the back of the boot. The assistant then asked me to sign off on an invoice showing that I picked up the boots. I told her that I was not paying them a cent for ruining my boots and her response was "well, no one was asking you for any money!" I told her to tell the owner "thanks" for ruining my boots and that I would have to take them somewhere else to see if they are even fixable. Her response to this was "good luck, there's no one else in Morgantown that does shoe repair!" My response was "good luck in running this business because you certainly need it," and then I exited the store. Much to my surprise, she actually ran through the store to come out and yell at me, telling me that I was being rude to her. I couldn't believe that I was getting yelled at for getting poor service and a ruined pair of boots. She then said she distinctly remembered when I dropped them off and that I said that I was in no hurry. I may not have been in a hurry to get them done, but I certainly didn't think that I would have to wait EIGHT months....and they STILL aren't done. I drove to Tanner's Alley immediately to see if there was anything that they could do to save this pair of boots. As soon as I put them on the counter, the salesperson said "what did you do to these boots?!?!" She even said that whoever cut them didn't even use the correct tool to cut them. She then stated that her six year old nephew could have done a better job at cutting them. She said that she knew how expensive these Frye boots were and said that her blood was boiling for me. When I told her how long ago I had dropped them off at the Cobbler's Bench, she could not believe it. The moral of the story is DON'T GO TO THIS STORE!

I dropped off a pair of boots to be repaired on May 6, 2010. These were bought in Argentina and…read morenot obtainable in the United States. These were my fiance's favorite boots. The owner told me she could fix them. After a couple of months, I started to inquire about the progress of these boots. I hadn't heard anything from the business so I was getting a little concerned. Eventually, I called. I started calling about once every 6-8 weeks to check the status. Each time it was always the same response: "they'll be ready next week." Not once did anyone from this business take a proactive approach to communicate with me, their customer, about delays, issues, materials, etc... that were preventing the repair from being completed in a routine, workmanlike manner. I still have no idea what took so long. Finally, on December 27, 2011, a solid YEAR and a HALF later, the owner conacted me (via her employee because she was too embarassed and/or scared to tell me personally) that the boots were finished. I went straight in to pick them up. As an aside, I had just called on December 20, 2011, to see if there was any chance to have them by Christmas. They would have been a nice surprise for my fiance. The repair was shoddy and just breathtakingly bad. It simply did not reflect the quality of boot that I had dropped off in any way. There was a large patch stitched onto the outside of the left boots' toe that did no match the leather and was incongruous with the boots' syle. She glued soles to the bottom of the boots that looked like they belonged on a pair of construction boots and the glue wasn't even cleaned properly, so there were smudges and smears all around the perimeter of the soles from the dried glue. They looked TERRIBLE and the owner had the termerity to insist that I pay her full price to get the boots back ($112.00) after she (1) made me wait 18 months without ever having the courtesy to call me and inform me about the delay, and (2) completely ruined them. Just a terrible business owner with awful workmanship and even worse skills with her customer base, one that she is apparently using to drive herself out of business. Do yourself a favor and go to Tanner's Alley for a shoe repair.