I requested a quote from The Shoe Shop regarding cleaning my luxury Tote & got a response within the hour asking me to stop by so it could be assessed. The Owner, Mike suggested I take it back to the store where I purchased it to ensure the safeguarding of the original material. I appreciated that as opposed to being told "let me try and see how it turns out". Due to that type of customer service, I decided to get the protection soles added to the heels of a new pair of sandals. I was surprised that they were ready to go within 2 days. Not only was the quality & workmanship easily seen, yet the price point was also within my budget. I'll definitely return for other upkeep of certain shoes & handbags. read more

The Shoe Shop - 9.14.2022. - Shoe Repair Near Me - Phoenix, Arizona

Kinda disappointed with this place. First let's talk about the price. I asked for a quote for 3 small bags, & 8 shoes. The initial price estimate for the job was between $100-$200. Then it went to $275 when I came actually into the store. Then because I did a deposit instead of paying outright ($200 down, the rest when the job's finished). Gave me my order ticket and it said I have a balance of $125. ($50 more). So my total went from $200 (estimate) to $275 (what the shopkeep told me) to $325 (Because... who knows) . Then I tried to pick up my items on Thursday June 8th at 5:47pm but they were already closed. Hours say from 6:30 am-6pm. So I came back again today (Friday) to retrieve my items. Paid off the rest of my (overpriced) balance and this is the end result of their work. Scuff marks, dried up crust, dirt in crevices. This is not $325 work If you're going to charge premium prices, make sure the quality of your work backs it up. Really wished I paid with a card because I would have DISPUTED this with my bank. Beware! read more

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DO NOT USE THIS SHOP. used this shop as reviews mentioned them being capable of re-nailing a cowboy boot heel that had fallen off. Needless to say, I could have done a better repair myself after you YouTube tutorial. They completely ruined a pair of boots. Glued the heel on, and left residual glue seeping out. They then attempted to dye the glue, dying the heel, the leather around the heel and the front stitching!!! Poor quality of work, poor acknowledgement of owners about the work. Don't waste your time!! Posted photos show the untouched boot next to the "repaired" ‍ read more

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Customer service and quality work are a perfect match! I bring my fancy shoes here to get the soles protected to keep them looking amazing for years! Thank you for helping me protect my investment! read more

Omg I'm so impressed with this place! I needed the heel tips for some louboutins replaced and came to yelp to request quotes from several businesses. This place got back to me quickly and was much more affordable than every other place I heard back from. It took less than a week to fix my heels and they look sooooooo amazing! I was legit very impressed (before and after pics included). & the woman who worked the front desk could not have been sweeter. Highly recommend! read more

The Shoe Shop - Before pic - heel tips with a ton of wear - Shoe Repair Near Me - Phoenix, Arizona

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This shop used to be excellent with luxury shoe sole protection. Do not recommend it now. They placed wrong sole protector to all 5 pairs and said they will give me discount in future with no writing. Then I get home to see they damaged inside of brand new shoe by scraping off leather. I would not trust them anymore with luxury shoes. read more

Great prices excellent service made my doc martens look brand new!! they were ready exactly when they said they would be. I absolutely recommend them for handbags as well. read more

The Shoe Shop repaired a broken zipper on my suitcase. They did a great job, squeezed me in same day (since I was traveling) and did more than expected for a great price. I will definitely have shoes and luggage repaired there in the future. read more

My family has been getting our shoes, purses, luggage, etc. fixed here for YEARS. It is a locally owned shop where the husband works in the back and the friendly wife works up front. They do a great job at restoring worn boots, heels, fixing purses, etc. My favorite purse recently lost a screw and I was not hearing back from the designer so I took it in to see what they could do and they had a similar one!! YAY! They've also restored worn Tory Burch wedges and boots for me. My ONLY complaint is that they can be a tad pricy but hey, sometimes when you outweigh the cost of a new expensive pair of shoes, it does make sense to just get your current pair fixed. We'll be back! read more

Took some heels in and got them back next day. Quick and easy service. My ask was easy heel replacements so not sure how they are on more complex jobs but I would definitely go again. read more

I give this place ALL 5 Stars! You know what I loved about this place? The great customer service & most of all HONESTY!!! They were honest in pricing and didn't try to up charge you or get you to do something else ! I really appreciated it! There service was outstanding and my boots are great! I'm actually bringing my Christian Lou's in the repair. The are so nice here. Highly recommended! They do everything! I will only go here. read more

Cutest little shop and nicest people, I've had my Fancy heels repaired here and when my luggage handle unexpectedly broke, they came to the rescue... quick turn around too read more

Mike is fantastic. I have been bringing broken shoes, boots, purses etc to the Shoe Shop for years. A shoe repair shop is hard to find these days in our throw away society but a superior one even more difficult and The Shoe Shop is one. Highly recommend and their pricing is always fair. Chris M. read more

Great service and quality! I called not knowing if they could help repair my zipper on my favorite backpack... I dropped my bag off and once they received the correct piece needed it was quickly fixed and ready for pickup. Quality of work was great. read more

I highly recommend visiting this shop! I brought in a leather backpack and the customer service was amazing. Super sweet and they were so quick! read more

I've taken a few clients shoes here in the past couple of months. The service at the counter has been wonderful each time I have gone in to drop off and pick up. They are friendly and kind with welcoming smiles. The men's dress shoes I have dropped off have come back looking amazing. They were well conditioned and looked new! Women's boots dropped off for the same reason also came back looking like new. Recently dropped off multiple pairs of designer heels and was forewarned that it might be difficult to fix the scruffs given the material and location. I appreciated the warning but when I went to pick them up, they didn't say anything and when I checked them it appeared that one pair wasn't even touched. When I asked, I was told that they couldn't match the color. I acknowledge that I was forewarned but it would have been nice to have been told when I picked it up rather than me discovering it for myself. Will continue to take items to them but will just consider what services they need first. read more

Dropped off my designer purse to have a strap fixed. They were quick, affordable, and did a great job matching the existing stitching. I will definitely go there for my leather needs again! read more

I had purchased a pair of beaded sandals about 10 years ago and the kitten heel style was hard to walk in. Over the years I asked different shoe repair shops if they could put a new style of heel on the sandal but no one seemed to know how. I happened upon this shoe repair shop as I needed my boots reheeled and decided to take along my sandals to see if they knew how to switch the heels. The woman at the counter was very knowledgeable and understood what I wanted but wasn't completely sure if it could be done. Amazingly when I returned to pick up my boots several days later new heels had been put on my sandals and were exactly what I had been hoping for all these years! My beaded evening sandals are now wearable after collecting dust for 10 years in my closet! read more

The Shoe Shop - New stacked heels on sandals - Shoe Repair Near Me - Phoenix, Arizona

I LOVE this shop. Trust them implicitly with all my leather goods. Just popped in to have a few holes added to an ill-fitting belt and they took care of it instantly and on the house! I've taken many items here over the years and have never been disappointed! read more

I was first introduced to The Shoe Shop through my father. The Shoe Shop was run by a different family. Wonder people. I have tried several times to support this business, which is in my community, however the new owners have absolutely ruined the good service I once received. I was absolutely appalled at the job that was performed for me this year. The work looked as if a child did the repairs. I asked for blue matching thread and I was given black. None of the stitching was done evenly or even straight. The expense was outrageous for a sloppy job. When asked about the poor job it said it is just for a dog. Well I care about how it looks. I would not advise anyone to visit, "The Shoe Shop". Lack of professionalism, Lack of quality, Lack of fair and honest prices. If you want sarcasm and lack of service then use the The Shoe Shop read more

This shoe repair store absolutely ruined my Italian $500 boots. They scraped and ruined the underside when replacing the tip of the heel. The underside is blue so the gouges stand out. On top of that, the tips are the wrong size and put on crooked! I could have done a better job myself. Do not go to this repair store if you spent any significant amount of money on your shoes or boots. read more

The Shoe Shop - Damaged underside of boot - Shoe Repair Near Me - Phoenix, Arizona

I'm torn on this one. I love supporting local, family-owned businesses more than most people I know (try me!), but price is definitely an unavoidable factor as to whether I can continue to patronize a shop like this. I took a pair of heels and boots here and it was $90 total to get them both fixed. Granted, they weren't in the best shape, but that still seemed extraordinarily high. I will give them credit for two things, though: 1. The workmanship was stellar. Worth paying for but maybe not quite that much :) 2. They open at 6am on weekdays. How awesome is that. It gets old for businesses to only open between 9am and 5pm as if somehow the world can get all their errands done during that timeframe. Kudos to these guys for offering that flexibility. 5 stars for quality and hours. Minus 1.5 for the price. 3 star result. Hate to do it, but the wallet is crying loudly on this one. read more

This is my third time I've been to this location, the first time they repaired my burgundy leather satchel and shoes which came out nice, then just this last Saturday 12/28/19 I went in at 8am I had an emergency and asked the gentleman if there was anyway he could get it done by 11am and he said yes, I left them and picked them up no problem, he had them ready on time but not only that my shoes came out WAY BETTER THAN I EXPECTED this pair is an Allen Edmonds 10.5 McAllister wingtips which I wear regularly for work and off work to go out, so you can imagine how beat up they were, they had scuffs and the leather was really worn out in the front, I am definitely going back again for my loafers, of course don't expect for a cheap brand of dress shoes to come out nice, really invest in real leather shoes and you will get the same results. read more

The Shoe Shop - Allen Edmonds McAllister 10.5 - Shoe Repair Near Me - Phoenix, Arizona

Please note that I went to The Shoe Shop to repair two leather jackets-so I can't speak to their shoe repair services. I had two leather jackets with tears on them. One down a seam and the other on the arm(not on a seam). The gentleman that helped us was very short and rushed when quoting us a price. After being a bit flustered and agreeing to the $80 for both jackets to be repaired, we left. He told us we should expect to have our jackets fixed a week from when we dropped them off. Three days later we got the call that the jackets were done. (Which was a plus as the turnaround time was quicker than originally quoted). When I picked up the jackets the lady behind the counter was much nicer and more accommodating than the man that helped us when we dropped them off. She brought our jackets out in a plastic trash bag and I looked them over to see the repair. The jacket with the tear on the seam looked to be repaired well, yet the stitching used to fix the tear was black, while all other stitching on the jacket was tan. I brought this to her attention and she asked if I wanted to send it back to be redone. I told her no, as I wasn't very thrilled with the idea of another interaction at the shop. The jacket with the tear on the arm looks to have been glued, and the tear (now glued back together) looks to be bigger than it was when I dropped it off. For $80.00 I would have expected more. Maybe this shop is better at shoe repair than leather repair. Disappointed overall. read more

I am amazed! I wear heels...all the time. I fall in love with certain pairs and inevitability need to have the tips of my stilettos replaced. I had been putting it off, because I thought I would be without my favorite pairs for a few days. I called The Shoe Shop. They were so friendly and said if I can in before 2pm they could fix my shoes while I waited. What??? I got there about 1:30 and (having a blonde moment) was wearing one of the pairs i needed fixed. The gal took the shoes I was wearing and the other pair to the back, where the magic happens. She came back seriously 2 minutes later with perfectly repaired heels. I could not believe it! The cost was $12.50 per pair, quite a deal when they are done this fast! I am a forever customer, it was a perfect experience! read more

I have been coming here for years, and always receive exceptional service! Very quick turn around time, and excellent customer service. I take all of my designer shoes here and they have always been able to take care of any issues I have! I highly recommend them for any and every shoe problem you encounter! read more

I am totally happy with my experience with this awesome shop! They were so pleasant and did the job quick and perfectly! I brought in 5 pairs of shoes (3 pairs of boots and 2 pairs of stilettos). The cost was $15/pair to repair the heel and shine and polish each shoe. I've NEVER been to a shoe repair shop before, so I can't compare the prices (actually i'd be interested to know if anywhere is cheaper). This place is on my way to work, so it was convenient, although I live in Glendale, so I'd be curious about quality spots. Great service, quick turnaround. They have my business! read more

What a great little find! Took my boss's leather briefcase here and they turned it around really quickly! When I came in to pick up I had forgotten my claim ticket but it was a non-issue. I was here for all of 8 minuets from the moment I pulled in to the parking lot to the moment I left the plaza. The work they did to restore the briefcase I bought in looks great, I can't wait for him to see it! read more

Lovely owners! Very helpful and not pushing to sell additional product! Will definitely use them again!!

Have had two horrible experiences with this place and will never use them again. The first experience was my wife brought in a vintage coach purse to get the handle fixed. They said they would be able to fix the handle on the inside so you couldn't see the fix. They did the opposite, very clearly fixing it on the outside, making it look cheap. Second experience was I brought two pairs of dress shoes in to get shined. They wrecked both pairs, causing discolored spots all over both shoes. They refused to fix them and blamed it on me saying they were like that when I brought them in. Will never use them again. read more

Disappointed. Took my shoes in for a polish and to have them look at a toe scuff. Got shoes back, they said they polished them, but they looked exactly the same as when I brought them in. Waste of time. read more

The Shoe Shop is a wonderful, neighborhood spot. To really make living convenient, this location is at the Southwest Corner of 40th Street and Camelback in the same shopping center as Wild Oats. They repair all types of shoes, mens, womens, childrens, from high heel designer offerings to everyday flipflops. Another specialty is leather repair, which they can work on broken or damaged straps, handbags, and belts. If your new diet is working so well that your belts are too big for you, the guys in the store will punch you a new hole to save you from having to buy anything new. The service is always prompt, and the turnaround time is excellent, more often than not, int less than 3 days. Overall, if you need any repair that involves your shoes or leather goods, please visit The Shoe Shop in Arcadia. read more

Worst EVER! I needed a sandal stitched. They used glue. NEVER will they get my business again!

This is a great spot for shoe/handbag repair. I have a really nice Coach portfolio bag with a bad zipper slider head and they fixed it perfectly. Very well priced and completed just when they said it would be (2 days). And they are really nice people as well . . . what a concept; great customer service, great pricing, fast turnaround . . . THE SHOE SHOP gets a 5-STAR review! read more

I come here often to replace the rubber tip on my high heels I use for work. I walk around a lot and prob reach a max of 6 months each pair but at some point, I do have to maintain and replace the rubber tips. This place does and amazing job. I trust their work and the gentleman there is very kind and super fast. I've requested same day service and they were able to accommodate that. They also leave my black high heels looking brand new regardless how beat up they looked when I took them in. Amazing work. read more

I had an oil stain on some light tan jimmy choo stilletos. I called around everywhere and no one could help me. I took them to a shoe repair shop that actually made it worse. I was about to give up when I found The Shoe Shop. They look brand new!!! And they did it in one day which was so important because I needed them for a wedding later that week. Such fabulous service!!!! I cannot say enough good things about them. They only charged me $10 as well and they told me they also covered them with scotch guard for extra protection. read more

How could someone walk in this place and not have a great experience. I value my expensive Italian shoes and when the leather starts to crack and they are in need of a pro job count on this place. I just reviewed a nightmare shoe shop about a month ago down the street. This place puts the other place to shame. This shoe shop is run by authentic Italians that work hard and deserve more than their underpriced work. Thank G-d I finally found a proper shoe repair and shine store that I can count on doing not only a fantastic job but not ripping me off. read more

This place is great - convenient hours, and awesome people! I've taken multiple pairs of very nice leather boots here to be re-heeled, new screws placed, etc. and my dad takes all of his expensive work shoes here as well. I think the prices are right on and turnarounds can be as quick as 1-2 days. Not going anywhere else! read more

This is my "go-to" placeThe turnaround is always quick, the prices reasonable, the exchange pleasant. I've been a customer for decades and highly recommend it! read more

I have been going here for years. My shoes come back just like new and he has been able to fix things that I thought were irreparable. The prices are great, very fair for the quality of work. Service is friendly and fast. They want you to be happy and the shoes get fixed the right way. I have taken high-end designer shoes and cheap shoes here and they come out perfect-you can trust them with any type of shoe. I will forever be a loyal customer! read more