Arcadia Dry Cleaners does not stand by their work. Look at the lower-rated reviews and trust them. They ruined a beautiful structured blazer with shoulder pads and a full lining, and they have refused not only to speak with me, but to inspect the damage in person. Even more bizarrely, when I called on 6/18 after returning from my trip to inform them that the blazer was still unwearable, with flattened shoulder pads and visible distortion, the manager, R, said she would "look at the cameras" and speak to the owners. Huh? I was shocked by that response. I was reporting damage to a garment, not making some suspicious claim that required surveillance footage of me dropping it off. No one ever called me back. And I have plenty of pics pre-damage. When I called again on 6/23 to follow up because I had not received a return call, R mocked the way I spoke and the tone of my voice(!!!), spoke over me, laughed, and offered only a refund of the dry-cleaning fee. I have never heard of a dry cleaner refusing to even inspect an item when a customer reports damage, or refusing to discuss repair options. I brought the blazer to them twice. It had been tried on multiple times for a formal event in CT, including with my 79-year-old mother, and including just two days before I first brought it in. It fit perfectly, and I was obsessed with it. I have plenty of photos from trying on outfits that show the condition and fit before it was cleaned, damaged, and improperly pressed by Arcadia Cleaners. After the first dry cleaning, the blazer came back visibly damaged, sloppily pressed, and highly distorted. I have a full video documenting the shocking condition and have attached photos to this review. There were lines all over the lining, the seams were not straight, the lining had odd dots, folds, and dents, the pockets were sagging very low, and the shoulder pads -- which gave the garment its beautiful structure -- were oddly pressed flat. When they re-did the cleaning, they at least pressed the lining flat, but the shoulder pads came back even flatter. But the structure, flow and shaping was ruined as can be seen clearly in the before and after pic. This was pressed flat as if it were a dress or a shirt, and it drastically changed the shape of the garment. For some reason, Arcadia Cleaners has not even looked at the blazer to see if it can be fixed. R, the manager, essentially laughed at me today which is not how I expect anyone to treat anyone, and certainly not in a local service business. I am deeply uncomfortable with how dismissive and hostile the response has been. As a member of a minority group, I cannot ignore how I was mocked and treated, especially given their refusal to engage with me respectfully and reasonably, or even look at the item and photos. Whatever the reason, the handling of this situation has been unacceptable. I will be visiting a tailor for an estimate to restore the blazer to the condition it was in before Arcadia Cleaners ruined it, and I will continue pursuing this. I would not trust Arcadia Cleaners with anything -- and certainly not structured, vintage, tailored, lined, delicate, or valuable clothing. Trust the feeling you get when you walk in, look at the types of garments they have hanging up, and notice your interactions with employees who seem to be new and not well trained, which is clearly demonstrated by their work and my continued unprofessional interactions with them. Even the woman checking me in made an error and then couldn't tell me how much the dry cleaning would be. This is how Arcadia Dry Cleaners seems to be choosing to run their business and engage with their customers and community. A dry cleaner should stand behind its work, and be competent to clean and press a lined blazer with shoulder pads. Arcadia Dry Cleaners does not. read more

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Removed the stains I couldn't get out. Love this place, gam gam approved. Arcadia DC saved the wedding so gam could be her self. Will be back read more

Arcadia Dry Cleaners - Grandma stain free - Dry Cleaning Near Me - Phoenix, Arizona

E X C E P T I O N A L customer service. and by "service" i mean - care, concern, sincerity, attentiveness, enthusiasm and follow thru. special shout outs to rayna, laine and jeff for making my first time experience remarkable! read more

Overcharged for premium luxury item. A plain sweater set cost 48.10. Ripoff!!!!!!!

I am absolutely floored by the service I got at Arcadia cleaners. I was recommended this place by my trusted tailor Mary from Q contrary. I should have read reviews on help and BBB. Luckily for the last 2 years I was a customer everything went fine. I dropped off a $700 dress to get dry cleaned. More importantly a dress I was going to wear to my COURTHOUSE WEDDING. It was a sentimental dress for me. Anyways, I go to pick it up the day I have to go to court and notice BOTH designer brooch buttons are broken in half. Obviously whoever cleaned it accidentally broke one and then thought I wouldn't notice so they decided to break the second. When I went back to show them and say that, the lady was so defensive and said "oh no we wouldn't do that". OH okay- you're telling me both are conveniently broken in the same way! Yeah right. The worst part is whoever broke it should have called the moment it happened. Not letting me leave with it just to notice myself. The lady at the back was so rude and acted like I was a bother when I asked what they could do about it. She said the owner would call. I asked when and she said "I don't know they live in Colorado". Not even a single apology. Do not take anything there!!!! Terrible horrible customer service and they break your items and think they are so slick that no one will notice. read more

It was my first time in today. Really great service and kind staff. I had a unique pant suit, and there were no issues with them taking it. Service was quick and received item back same day (even though I was originally told two days out). I loved the welcoming staff and ease of everything. read more

Could not recommend this place any less based on my interaction just now. I was a first time customer of this location as I live not too far but typically utilize another cleaners on Indian School that's closer to my home. I brought in a total of 5 items. I was only returned 4 items. Personally wasn't a big deal because I did not need the item right away. I did go back in on a day that I could make it in a few days later to get the missing jacket. The gentleman that had previously assisted me, said he couldn't find it but that he would take down my phone number and call me when he found it. Again, I was okay with it. A little annoying but I don't need the item right away. He called me the a few days later (maybe 2 days) and let me know he located it and I could come in to retrieve the item. I went in today to retrieve the item and it was a different woman, that helped me. She found the item and rang me out. First, I thought it was strange to charge me the total amount seeing as I'd come back due to their error now twice. I said okay and paid her. I said "it's surprising that I need to pay the full amount due to my experience and it being my first time, but so be it." She then went on to rant about how I didn't need to come back and that they get plenty of customers on daily basis so losing one is nothing and how she could care less, she hoped I hated that, please don't come back. Seriously?! That's how you speak to customers? I give two stars because the original guy was kind and was quick in finding the missing item, also a woman behind the very unkind woman was saying that I should come back and give them another try, so I appreciated her. However, for the cost of cleaning the items and the way I was spoken to definitely outweighs and totally ruined my ever trying this place again. read more

Nice customer service, easy pick up and drop off, appreciate the option of not having their barcode sealed into the clothes, dry cleaned items returned in good condition, am happy with service and experience. read more

The lady at the front desk was incredibly rude from the moment I walked through the front door. Was nothing but nice to her. Guess I was the person she wanted to take her bad day out on. read more

I was referred to Arcadia Dry Cleaners from ironically my regular dry clean place because they do not offer wedding dress cleaning or preserving. I can see why they recommended Arcadia Dry Cleaning because they did an amazing job! They were very knowledgeable about preserving and caring for my wedding dress and I felt comfortable leaving the task in their hands. I received emailed pictures of the dress after it was cleaned and it looked brand new! They did my veil too and included it in the preserving box, which has a preview window on the front. Overall, I am very pleased with the results and recommend this place to all brides! read more

Arcadia Dry Cleaners - Wedding Gown Cleaning and Preservation - Dry Cleaning Near Me - Phoenix, Arizona

On the occasion of my 20th wedding anniversary I unboxed my wedding dress for the first time. I was disappointed to find it had several yellow stains and so took it to Arcadia Dry Cleaners for cleaning and preservation. A few weeks later Jami contacted me to share pictures of my once-again pristine dress; all of the yellow stains were removed! I am reassured knowing that Arcadia Dry Cleaners is part of the Association of Wedding Gown Specialists (AWGS), which means they offer a guarantee that carries over to participating members in more than 500 cities around the world. If, 5, 10 or 20 years from now, we open the box and find any issues we can take it back to them or to another AWGS-affiliated cleaner to remedy the issue - free of charge. As a repeat customer for this type of service, I highly recommend Arcadia Dry Cleaners! read more

Arcadia Dry Cleaners - The bottom part of the dress had several yellow stains - now gone! - Dry Cleaning Near Me - Phoenix, Arizona

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I had my wedding dress cleaned and preserved at Arcadia Cleaners and had a wonderful experience! Claudine is very knowledgeable about what she does and was so easy to work with. My dress had the typical soiling on the bottom of the dress and body oil transfer, and also had 2 small tears that needed to be repaired. I inspected it after it was cleaned and before it was preserved. It looked stunning and back to how it looked the day of my wedding. Overall, it took about 1 month for the cleaning and preservation process to be completed and I was informed of the timeline along the way. read more

Arcadia Dry Cleaners - Dry Cleaning Near Me - Phoenix, Arizona

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I've used this great local cleaner for 10+ years and never experienced the slightest issue. They are so gracious in greeting customers and always go the extra mile to be certain you're happy. I've had them help with alterations of clothes and unusual items like bedspreads and such as well. Really great folks who do fine work. read more

The staff and service are wonderful. Easy text messages to relay progress. I would definitely recommend this dry cleaners

The staff is very welcoming and the clothes are impeccable. I am very particular about how my dress shirts are laundered and they do a great job. read more

First vibe was that I was a nuisance for walking in. But hey, people have bad days - all good. I asked if it was possible to have my 4 dress shirts done by the next day. This was my first time here, so I did not assume they could do a 24 hour turn around. The person at the front first asked if I had come in before and then went to the back to ask someone if they could do it. The person in back said they could. Then the person helping me said, "We can do it, but we can't have it done by a specific time." I said that was perfectly fine and I was very appreciative. The person was clearly annoyed and then informed me, "Just so you know, our normal turn around is 2 days." So, I guess I needed to understand how far out of their way they were going for me. Of course I never assumed that their turn around was a day (hence why I asked if it was possible ). So I said, "Hey, I'm more than happy to take my stuff somewhere else." And she said something like Yeah, that's probably best. Just - Wow! If they would have said initially that unfortunately they wouldn't be able to do it in 24 hrs, I would have totally understood. I guess shaming is their customer service approach . FYI - I found excellent customer service and the sweetest owner just a few blocks away at Sandy's Magic Touch Cleaners - and their standard turnaround is 24 hours . read more

Had a destination wedding in Scottsdale and wasn't arriving until the Monday of my wedding weekend. I called every cleaners in town to find someone to press my dress within 5 days- Arcadia cleaners was the only one willing to get it done. The team was so welcoming and trustworthy. The lady that specializes in wedding gown cleaning/pressing was the sweetest lady ever, she was so honored to help me look my best for our wedding day. 12/10 recommend! read more

I had my 22 year old wedding dress cleaned and preserved. Jami did a great job and kept me informed and sent pictures throughout the process. read more

After going to a couple of other "expert dry cleaning professionals" who declined to offer any solutions, I brought a silk dress in which luster and color were damaged by hand washing per label instructions. The owner discussed options and products to improve the appearance. When I picked up the dress a few days later, some white streaks where the hand washing removed the dye remained, however the color and sheen were restored and the dress looked so very much better. I will enjoy wearing it again. The owner and staff were truly knowledgeable and helpful in treating delicate fabrics. I highly recommend this business. read more

Do not bring anything you care about here. For $75, they did me the courtesy of destroying part of my mother's wedding dress, which I was planning on wearing to my wedding. Not only did they not clean the velvet dress itself (not even steam, it still had the original wrinkles), but they managed to heat clean the rabbit fur trimmed cape, even after I explicitly told them to either remove the rabbit trim or let me remove it prior to cleaning (they, of course, assured me they would do it). This incompetent move cooked the rabbit trim, causing it to shrink and the cape to bunch. They managed to ruin a 50 year old family treasure. Believe me, or at least my Yelp stats, I hate giving a one star review. But this place is a rip off. read more

Jami, the wedding dress preserving specialist, and the entire staff we encountered there are just amazing, so kind, and professional! I decided to get my wedding dress professional cleaned and preserved here after doing a lot of research and review reading. I was super nervous at first but I am so glad I went with Arcadia cleaners. They are endorsed by the Association of Bridal Consultant and I believe they offer lifetime warranty too! Jami was so thorough and patient on explaining the process and answering any questions. She kept me up to date during the cleaning and preserving process via email. She will send you photos or ask if you want to come in person before finalizing the process and that was so relieving. My beautiful wedding dress is now forever preserved and cleaned and I love that it has a viewing window. They also provide gloves in case you need to handle the gown in the future. Highly recommend Arcadia's for any dry cleaning or wedding dress preserving needs! read more

Arcadia Dry Cleaners - My beautiful wedding dress cleaned & preserved - Dry Cleaning Near Me - Phoenix, Arizona

The best drycleaners in town!! I moved to Phoenix about a year and a half ago, and went through 5 other drycleaners before finding this little gem. Arcadia Dry Cleaners is located just north of Campbell on 40th Street, which is really convenient for my drive to/from work. I usually show up with over 20 items, and once I brought a white linen jacket that had yellow-ed on the sleeve from age. When I came to pick up my order, everything was ready except the jacket. I was amazed at their persistence to keep working until they cleaned the jacket, at no extra cost to me...and now it looks new again! Seems trivial, but I was just really impressed with their service, especially after trying so many in the Arcadia area. read more

Had a bit of trouble with communication at first, but it was because of management change within the store. Once resolved they were very helpful and kept me in the loop every step of the way. Thanks so much! read more

Jami did a wonderful job preserving my wedding dress. I got married three years ago in New Orleans and the precious cleaners were not able to fully get the grime off the bottom. Jami was able to and sent me pictures and updates along the way of the preservation process. read more

I spilled red wine on my white dress. I don't know how, but they got it out! Customer service was excellent. Turn around time was fast. The people are so friendly and my dress looks perfect. Thank you!!! read more

Recently moved to the area and decided to give this place a try for my weekly dry cleaning. I had a small bathroom rug I wanted dry cleaned, assumed I would have my usual 4 day turn around since I received no communication otherwise. It's now been almost 2 months and I still do not have my rug. They outsourced it to be cleaned elsewhere WITHOUT MY KNOWLEDGE! When I call to get a status on it they continuously say "should be done this week". It's been over 6 weeks now! Still waiting to hear back from the manager. DO NOT USE THIS BUSINESS!!!! read more

My bespoke dress was adequately cleaned, it's silk and I was very concerned that the material wouldn't clean well. It's perfect. Highly recommend! read more

My son brought his Marine Corps uniforms to get cleaned and pressed. They looked good and creases are in the right places. They were very nice and even helped him re-arrange how they hang in the body bag ( garment bag ). They also give Military discounts as well. We will use them again and recommend to all Military branches. read more

DO NOT entrust your heirloom gown or other special pieces to Arcadia Cleaners. Without my knowledge or permission, Arcadia Cleaners OUT-SOURCED a forty-year-old family wedding gown that I entrusted to their care. This is in direct contravention to the advertising on their website, which states that "[a]ll work is performed on location by a Certified Master Drycleaner and Licensed Gown Specialist." Talk about false and deceptive advertising. Not only did they outsource the gown, but whoever did the work DAMAGED the gown. I had also asked that the gown be cleaned and that some light stitching be done on the underside; none of this was done. Notably, when I went to pick up the dress, it was not covered in plastic wrap or a dress cover. It was uncovered, and making matters worse, the woman who brought it out from the back of the shop, her hands were absolutely filthy - like a mechanic's! What kind of dry cleaners would handle a wedding gown like that?! I addressed all of this with the owner, Mark. He was rude, hostile, denied any wrongdoing, and refused to apologize. I have never encountered such unprofessionalism from a small business owner, or any business owner, in my life. I filed a complaint with the Better Business Bureau, and in true form, Arcadia Cleaners never responded. They are not even a registered business on the BBB! I share my experience because I cannot describe the shock and hurt that Arcadia Cleaners did to me with such a special item, passed down through generations in my family. I wish to spare others from experiencing what I experienced. DO NOT entrust your special gown or other special pieces to Arcadia Cleaners. read more

I can't say enough good things about this place! I am beyond grateful for the team at Arcadia! I called with a special rush request to box up a wedding gown. My best friend is dying and her husband wanted to have it boxed up to give her as a gift for their anniversary. Trouble was it was 12 days away. When I explained the situation to the owner and staff not only did they expedite it but they took care to repair some beading and to honestly comfort a crying best friend. There was so much love and care given to me and my best friend that I know where I will be referring people for a lifetime! read more

I had planned to give this place a one-star rating. They began by losing the detachable collar on one of my shirts. Then the situation worsened when the owner (Mark, Senior) proved to be remarkably rude and unprofessional about the loss. Happily for all involved, Mark, Junior took over the investigation and proved to be far more professional and courteous than Mark, Senior. Following a search for the lost article, Mark, Junior promptly sent me a check reimbursing me for the item. read more

The first time I wore my brand new Christian Siriano dress someone spilled red wine on it. In a panic, I initially took it to the cleaners across from my work. They returned it to me with the red wine stain now completely brown and said that was the best they could do. So I looked online and found Arcadia Dry Cleaners. I brought my dress thinking there was very little hope for it. The owner personally called me and walked me through the options for removing the stain and whether or not it was likely to be successful. There is not even a trace of the red wine stain left in my dress. It looks absolutely perfect and you would never know what happened to it. This is my favorite dress and they saved it. I will ALWAYS use Arcadia Dry Cleaners from here on out. Can't recommend them enough. read more

They do good work, and I appreciate their delivery service. Nice to put your laundry out on the patio Tuesday, have it picked up, and have it returned clean on Friday, rather than get in your car, drive there, fight the crowd, drop it off, and then repeat. They're very conscientious. If they spot a problem, or if a repair is necessary, they'll notify you, or fix it. I recommend. read more

Extremely disappointed in this place. My husband took my 10 year old wedding dress to have it cleaned and preserved for me as an anniversary gift. I had the dress preserved 10 years ago but the box was damaged during our last move. He took the dress to this place 3 weeks ago and explained in detail what he wanted done which was a cleaning and for the dress to be placed in a new display box and sealed up like I had done previously. When he arrived to pick up the dress on the scheduled day (and after being contacted by them) he walked in to see my dress hanging up and not boxed/sealed up like it was supposed to be. He said it was chaotic inside with lots of confusion. They were in a hurry to leave. As one lady pulled him aside to pay, the other lady quickly placed my dress inside a display box with lots of paper and then placed the display box into another box taping up the ends. Now I am not an expert but I have had this done to the dress before. We wanted the dress to be preserved the way it had been done before: in a nice display box and then vacuum sealed or shrink wrapped. As it is now, the box easily opens up for access to the gown so basically my dress is not protected the way I want it to be. In the display window you see mostly tissue paper; the focus is supposed to be my dress. They didn't bother trying to make the dress look nice. I could have bought this box and put my dress in it for a lot less than what we paid this place which was $90. The real kicker is that he took the dress to this place in the original display box from 10 years ago with the plastic wrap still on it so there was no doubt as to what he wanted. Scammers pure and simple. They need to refund my $90 so I can take my dress to a place that knows what they are doing. read more

I had my wedding dress cleaned and preserved. Excellent communication throughout the process and my dress has been professionally and beautifully preserved. If you're not sure what to do with your gown, preservation is a great option to keep it in excellent condition. Jami kept me in the loop while she had my dress and I appreciated that! I would definitely return here for other dry cleaning needs. read more

I brought my wedding dress here to have it cleaned. I was really nervous to have it cleaned anywhere, as it has a lot of embroidery, beading and is somewhat fragile. I picked up my dress yesterday and it looks fantastic! Just as beautiful and clean as the day I bought it! They even took the time to put it on a bust form with tissue paper so it looks nice on a hanger. I highly recommend Arcadia Cleaners for wedding dress cleaning. They will take good care of your dress and make sure it looks good as new! read more

Arcadia Dry Cleaners - I was nervous to have my dress cleaned because it has a lot of embroidery and beading, but they took good care of it and it looks great! - Dry Cleaning Near Me - Phoenix, Arizona

Arcadia cleaners was able to fix a disaster - last week my son's fiance pulled her wedding dress out of their car after traveling from Kansas to find it covered in green candle wax - I brought it right in to Arcadia cleaners and within 3 hours they called to say it was white again. We are all so thankful!!!! I'm telling everyone about how they saved the day!! read more

We had taken a brand new suit, dress pants, and two new dress shirts to another cleaners who did a horrible job and, in fact, shrunk the suit jacket some by steaming it (made partly of wool)...both pants had been pressed so hard the inside seam alliance showed on the outside and the laundered shirts had wrinkles starched in. Debbie was so sweet noting all our concerns and showing her head dry-cleaner the areas before we left. They did an absolutely amazing job correcting everything for us. The suit jacket has a small amount of residual puckering from the other cleaners but we are so very happy with what Arcadia cleaners did and will use them from now on!! read more

When you find a dry cleaner that actually follows your directions and returns your clothes in perfect condition you want to shout it from the roof tops! Ok I got a little overly excited about this place because they have a printable coupon for $10 off after you spend $25. Now that's a good deal. And when you are done checking off that errand go up the block and grab a treat at LGO, yum. read more

INCREDIBLE CUSTOMER SERVICE! The owner gave me a discount on an elaborate dress that I needed for a gala I was hosting even though I requested a short turnaround time. This is on top of the fact that their price was already half of what the cleaners down the street wanted to charge me. Then I had an emergency preventing me from picking it up at the agreed time, and without letting them know, I decided to pick it up Saturday. I had completely forgotten about the holiday weekend closure, and when I got there Saturday couldn't get my dress for the gala taking place THAT DAY. Even though the issue was completely my fault the owner left his personal holiday activity to drive 30 min each way to come unlock the the door and retrieve my dress. On top of the discount and rescue, the work on the dress was perfect, and the gala was a success! I will be going to Arcadia Cleaners for all my clothes from now on. read more