how is it a bed that is brand new not even a year old yet having issues!!!!!!…read more do not waste your time at mattress firm go elsewhere!!!!!!! on top of everything they are telling me its not covered under the warranty that its normal wear and tear...... not even a year old and its normal???????? again go somewhere else dont waste your time!!!!

Mattress Shopping is an inevitable and miserable experience, so I certainly went into this with…read moredread. I showed up and explained that I had slept on a mattress that I liked (with make/model info), but that the price was strangely low and I was wondering if they could direct me to the higher-end version. This request was ignored, as was my price point. I also explained that I wanted a plush mattress. The sales person proceeded to walk me around and point to all of the plush mattresses. I can read the word "plush" so if you're going to accompany me you need to offer some information or a service that I cannot figure out on my own. Once I narrowed down my choices to a "top 3" list, I began photographing the tags so that I could go home and research them. There seemed to be info missing on the tags (model #) but the salesperson said the tags had all the info, which seemed odd since several of them seemed to have the same names at different prices. I tried to get some clarification, asking "what's the difference between mattress A and mattress B?" The salesperson read the tag to me "well this one has 800 coils, and this one has 900." That is not helpful. Don't just read the tag to me, tell me why I care about 100 extra coils. I understand that they are working off of commission, but there was a clear loss of interest when I said I was going to go home and research them before I made a $1500 purchase. And thank goodness I did, because the one which the salesperson insisted "a lot of people buy this one" had terrible reviews. I don't care how many people buy it, I care how many people still like it after 6 months, 1 year, + later. If I had a good in-store experience, didn't have to do 100% of my own research when I got home, and reviews matched up, I would go back to the store to purchase and get the salesperson the commission they worked for. If all you do is walk me around like a babysitter, point to beds that say "plush," watch me lay on them, and read the tags to me, I don't care about your commission. I will order online. PS the pillows don't appear fresh.

My particular experience here was great - although, I was shopping for mattresses, not furniture…read more (I do have furniture from Bob's, but I don't think that it's the best quality. You're buying DISCOUNT furniture so of course it will be different from a luxury brand...) Anyway, that's not what I'm talking about today. I'm talking about the mattresses. I bought a mattress for my apartment over 10 years ago with Bob's. It was a great mattress at first, but I noticed it began sinking in the middle over the last year. I have scoliosis, so a good quality mattress is really important to me. I decided to go back to Bob's for a mattress because they have a pretty good selection of mattresses at fair prices. When arriving, I was greeted by Fatima, who encouraged me to try all the mattresses until I made a decision. In conversing with her, I happened to mention my last mattress was from Bob's, and that it was sinking in the middle. Well, Fatima looked up my account and realized it was under warranty! She called her supervisor to confirm, and they gave me over 800 dollars back towards a new mattress. I was floored, and did not expect to come in and get such a discount! Keep in mind, however, in order for this warranty to be honored, you have to buy the mattress and the protector - which I did. I did the same thing this time around, too. And Fatima encouraged me to speak up if I didn't like this new mattress. They have a 90 day sleep guarantee, and she said "If you don't like it, come back and get the firm." I really appreciated that Fatima took the time to advocate for me, and I hope I love this new mattress. It was literally delivered an hour ago! (And the delivery service was great. The gave me a window the day before, I was able to track where the truck was, and the men were in and out in less than a half hour. They took the old mattress, no problem.) Really, I could not be happier!

Pleas don't purchase here, you don't know how any problems have I had with there delivery, no…read morematter how many times I have talk to costumer service. Pleas safe you some stress, don't buy at Bob's. Oh and also, they give my products to other costumers.

Shane O. is an incredible salesman. I heard from several friends how pleased they were with their…read moreKeetsa mattress, so I walked into the store to check it out. Shane was very helpful with all of my questions and went out of his way to explain various product-issues of the Keetsa mattresses. He convinced me in no time to buy a mattress. I received it within a week, and the delivery team set it up quickly and took the old mattress away. For the first time in years, I slept through the night: no backpain and no night-sweats/mattress hot spots anymore.

We've had a Keetsa for eight years, and it is now an indented, painful mess. Forget their eco…read morefriendly process: this is another mattress that will be going to the landfill well before its time. To make it even worse, Keetsa refuses to honor our warranty, and likely had no intention of ever doing so (read the clauses in their warranty to find all the ways they will weasel out of doing so) Some key facts to counter Keetsa's sales lies: - The mattresses are still made of petroleum product in China. They're just made from 12% castor oil - The 12 year warranty would be the best in the business IF they had any intention of honoring it - The mattresses are only considered defective if they have up to a 1.5" indentation. 1.4" is plenty to make them very uncomfortable and unhealthy Google "Keetsa Mattress" if you want all of the details of our experience. I own keetsa-mattress (dot) com among others, as I informed Keetsa I'd be telling this story far & wide. UPDATE: I'd like to add here that Josh at the NYC store is actually very nice and was quite helpful and kind in email. It's not his fault that this product is really terrible and the warranty is a lie.

The professionalism of Exceptional is beyond exception . I bought two bedroom set and dining room…read morefrom them starting Twenty Thirteen and am totally satisfied with items delivery and service not to mention sales guy . Thank you wish I could see your showroom online

The best experience I've ever had when dealing with someone in the furniture business. Always…read moreready to answer questions and help us with prices and delivery of furniture. Will only use you guys from now on! AAA+++ Thanks a million

The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

Absolutely 5 star customer service from beginning to end , I called the store before my arrival and…read moreasked a bunch of questions that were answered by Nnabulhe the same gentleman who greeted me once I got to the store . I explained what I was looking for and also told him I had a specific budget to work on . He took his time to show me many options based on what I explained , once we settled for the one I liked he did his very best to accommodate the budget and delivery time I requested . Everything Elsa's settled within a very reasonable amount of time and I am now just waiting for my delivery on Thursday . Thank you Nnabulhe for the exceptional service you provided , I hope delivery is just as effective and professional .

Attentive and kind service. Fairly good selection. Overall, I think we got a fair deal on a…read moremattress. Also, delivery was excellent. They wore special floor protectors and set up the bed. I wasn't expecting them to set it up. I thought they would just deliver and that would be it. Great experience.

Raymour has a large selection of furniture and I spent a couple thousand dollars there…read more August 2: find significantly cheaper lamp (exact same lamp) on Amazon. Chat with Sales rep, Charlene, and she transfers me to customer service. Chat same details AGAIN and told she contacted direct ship department. I'll be contacted by email with refund details. August 3: receive email that lamp was shipped by FedEx. Call sales, same discussion and he confirms cancellation. He transfers me to customer service and she says she spoke to her manager. I can return my selection (the lamp) using a return FedEx lamp I'll be sent. August 6: lamp arrived, called customer service. "We don't usually provide FedEx return label but I've contacted the Direct Ship department. You should be contacted in a few days about the return." Seriously Raymour!!!! This is how you retain good paying customers in this environment? Frustrating but more disappointing.

Basically a great experience shopping for new furniture. Salesperson was professional and helpful,…read moregiving suggestions as to bundle various furnishings, which was great! Purchased a nice living room set that is functional and comfortable! Will shop there again for our dining room set and TV stands. Thank you!

If you are in the market to purchase a new organic mattress, pillows, and/or bedding, make sure to…read morestop into The Clean Bedroom in NYC. Soup to nuts, they will have all your organic bedding needs covered. I have been a customer since 2011, and they have always gone above and beyond for me. Most recently, when I logged onto their chat option via their website, I met Roger, who set me up with a time to stop into the showroom and try out some products. Roger was very patient and helpful with my many questions, as well as accommodating to me with a couple minor customer issues I had run into along the way. Initially I had planned to purchase the same brand mattress that I currently had, except in a king size instead of queen. Roger was not pushy at all, but candidly informative when he compared the two latex brands I was considering. Thankfully, he pointed me in the direction of the Obasan brand, which is a step up from the latex brand I was sleeping on before I came into the showroom. I am so grateful to Roger because i am in love with my new Obasan! It is truly the cream of the crop in organic latex bedding, and I plan to be an Obasan customer for life. But enough of my review. Go see Roger at TCB! He will find the perfect mattress for your body and sleep needs, and help you to achieve the best sleep of your life!

very unhappy with my purchase, I bought iver $500 dollars worth if items and two days later they…read morewent on sale for 10% off, I called and asked may I please have yhe sale price. They sair no that I could return my used pillows and buy them again. I askee did they know there would be a sale starting in two days they said they never are awaew of when there will be sales which cannot be true, dont they've have to plan for their sales. I'm pretty disappointed they couldnt just give me the sale price it was very stuck up of them. They are closing locations and I can see why, they don't try to help or retain customers