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    Yonkers Avenue Dental Affiliated with The Smilist Dental

    2.4 (23 reviews)
    Open 9:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - Yonkers Avenue Dental Affiliated with The Smilist Dental

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Yonkers Avenue Dental Affiliated with The Smilist Dental Photos

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    Title: A Disappointing Dental Experience Rating: (1 star) My experience with this dental office has been nothing short of frustrating and disappointing. Let me walk you through the steps: **Step 1: Booking the Initial Visit (10/23)** I booked my initial visit on October 23rd for a broken tooth, thinking I was taking a step in the right direction. The next day, on October 24th, I eagerly visited the dental office. **Step 2: The Diagnosis** The dentist recommended a root canal and a crown. Unfortunately, my dental insurance wasn't active that day, so I had to make the difficult choice to proceed at my own expense. I was quoted $1839 and my card was charged. I was told it was a two-part process with no other charges explained. **Step 3: Return Visit Appointment (10/31)** I scheduled a return visit on October 31st at 3:30 p.m. for crown placement. No additional charges were mentioned during scheduling. I received an itemized bill with no mention of an outstanding balance. **Step 4: The Unexpected Surprise** When I returned on October 31st, I was shocked to be asked, "Are you aware of your charges for today?" I was then told I needed to pay an additional $2587. I was bewildered and made to feel like I should have read a "patient treatment form" I was never shown. I reluctantly signed the form, thinking it was necessary to document the new charges. **Step 5: The Halfway Done Procedure** Now, I'm halfway through a procedure with unexpected charges and no clear understanding of the financial aspect. I'm worried about my tooth's health and the pain I might endure. **Step 6: Seeking Clarity and Accountability** After the unexpected charges, I reached out to the dental office on November 1st, seeking an acknowledgment of their transparency failure. In response, I received an email that seemed to shift blame onto me, insinuating that I declined a quote due to my insurance situation, which I never did. They even mentioned non-existent text messages as proof. Despite the series of errors, I understand that mistakes can happen. What's most disheartening is feeling unfairly blamed for their missteps. The attempt to hold me responsible for their mistakes has been the most disappointing aspect of this ordeal. It has left a bitter taste in what should have been a positive journey toward improving my oral and dental health. I anticipate their response will be similar to their email, but I want to reiterate that I never declined a quote due to my insurance situation. No one in their right mind would leave a dental procedure thinking they'd get the rest of the quote later when insurance is sorted. It's the dental office's responsibility to provide a quote, whether insurance is involved or not.

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    5 months ago

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    Amit R.

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    10 months ago

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    The Smilist

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    10 months ago

    Terrible just take your money and try get you to have additional work done but zero customer service behind it all

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    The Smilist

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    1 year ago

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    Ask the Community - Yonkers Avenue Dental Affiliated with The Smilist Dental

    Hello. I have four wisdom teeth that have to be extracted. I have two that are normal but the other two are impacted. Would you guys be able to help me with all four in this practice?

    Hi Kelly, if you have impacted third molars, we would generally refer you to an oral surgeon for evaluation and treatment. We would be happy to provide any other routine general dental services. Thank you!

    Do you guys preform wisdom teeth extractions? If so what's the range price look like?

    Yes, but on a case by case basis. Many times, we will send to an oral surgeon if the teeth are impacted (coming out or stuck in the wrong way). Price ranges from $275-350. Thanks!

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    4.8(18 reviews)
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    John Castanaro.....what can I say besides that I am happy to call him my dentist…read more I neglected my teeth for about two years but had always had great dental check ups. No cavities and no work needed. I had cracked a tooth prior which I knew about but didn't think it was serious. Well apparently it was and caused a small cavity. Dr Castanaro fixed my tooth up....despite me acting like a huge baby when he needed to numb me. He worked quickly and was gentle. Was funny and kept me entertained while he worked. I'd definitely recommend him.

    This dentist is truly the best in the area! I found Dr. John Castanaro after getting new dental…read moreinsurance (I have Guardian) and wanting to ditch my old dental office, which did not make you feel welcome and cleanings were rushed. Dr. Castanaro's office was a complete-180 compared to my old dentist. He is very attentive every time I come for a cleaning and I am always seen as soon as I arrive. He uses the best and latest dental technology and a perk is that he is also a cool guy! His dental assistants also help him and are very nice and do the work right. Maureen & Stephanie at the front desk are gems and will always work with you to schedule an appointment at a time that works best for you and help in understanding insurance billing. They rock and are a pleasure to speak with. If you are looking for a new dental office, either for a preventative visit or for major dental care, look no further, THIS IS THE OFFICE YOU ARE LOOKING FOR!

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    Yonkers Dental Arts

    Yonkers Dental Arts

    4.3(17 reviews)
    2.9 mi

    I came in specifically for a tooth that was hurting the most, but instead of addressing that issue,…read moreI received treatment on other teeth that wasn't needed. It has now been 5 months, and I am still experiencing pain in the original tooth I initially came in for. Meanwhile, my insurance has been exhausted on procedures that I did not need, and I am now left paying out of pocket for treatments that was not necessary. This situation is extremely frustrating and disappointing. The staff working there are nice, but I feel like I got scammed. I am extremely disappointed with my experience, and the situation has only worsened after I shared my honest review. Since posting my feedback, I have been receiving excessive and persistent phone calls--up to 15 times a day pressuring me to remove my review. This behavior feels inappropriate, unprofessional, and harassing. In addition to the original issue where I came in for a specific painful tooth but received treatment on other teeth that I did not need I am now also being blamed for the treatment decisions that were made and recommended by the provider. This is unacceptable. Patients rely on dental professionals to diagnose and recommend appropriate care. Shifting responsibility onto the patient after the fact, especially when the outcome has been ongoing pain and financial burden, is deeply concerning. At this point, I am not only dissatisfied with the treatment itself but also with how this situation is being handled. I expect respectful communication not pressure, blame, or repeated unwanted calls. I am documenting this behavior and will take further steps if necessary

    I had such a bad toothache. I called this dentist office to make a same-day appointment. Not only…read morewas the receptionist, Alison, so kind, she was reassuring, made sure my insurance was covered, and I was even able to be seen for x-rays & a cleaning. Upon arrival for my appointment, it did not take long to be called in which I totally appreciate. Kristy, the tech, was so pleasant taking my x-rays. Lucinda, the hygienist, provided helpful education, and did a thorough cleaning. Last to be seen by Dr. Schraner was the cherry on top, she was knowledgeable, nice, and broke down what my options were to proceed. With this experience, I'm considering changing my Dentist because this experience knocked my socks off!

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    Yonkers Dental Arts - Convenient location and nice office.  Dr. Morrow's staff are very pleasant, professional and helpful.  Great customer service!

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    Convenient location and nice office. Dr. Morrow's staff are very pleasant, professional and helpful. Great customer service!

    Westchester Smile Design | Part of the Roligo Network - Bringing Smiles to Life, One Tooth at a Time!  Teamwork at its Best with our Incredible Dentist and Orthodontist Duo

    Westchester Smile Design | Part of the Roligo Network

    2.3(30 reviews)
    3.0 mi

    I just had a tooth extraction by oral surgeon Dr. Adam Arnodt and I have nothing but high praise…read morefor this skilled surgeon. He came in introduced himself explained the procedure very polite, very professional. I have a phobia so I begin explaining how much I fear dentists, that my roots are deep, that he will need to give me a pill prior to the needles because my pain threshold is non-existent. And, would he be open to using gas? He replies calmly "no, local anesthesia will work fine." I was given medication in various places around the tooth he stepped out and returned to enable the medication to take effect. He came back and when I thought he was determining the best angle to approach the extraction, he immediately removed the tooth! He was in my mouth with an instrument, and I was waiting for the pain to begin, the pulling, the crunching. I mean it was a wisdom tooth after all! He expertly removed my tooth in seconds. I didn't have time to get scared. I was lulled into a sense of security that completely took away my fear! Or, I was in the hands of a skilled surgeon. You don't often get your teeth extracted but if you must, you want to see Dr. Adam Arnodt at Westchester Smile Design in Yonkers 914-476-3838. His assistant and the entire staff are professional, efficient, courteous and care about their patients.

    I had two scheduled appointments here. The first was confirmed automatically, but upon arrival I…read morewas told the office was moving and I could not be seen. The second visit was delayed due to a dental emergency ahead of me, despite me calling an hour before to confirm my appointment. During that visit, I was told by the hygienist that I was the last patient of the day and was essentially encouraged to leave if I wanted. In addition, I felt that several recommended treatments were presented in a way that emphasized optional or cosmetic services that were not clearly necessary for maintaining healthy teeth and were not fully covered by insurance, without clear explanation of priority or urgency. The dentist seems competent, but I experienced repeated scheduling disruptions and a lack of transparency around timing and cost of recommended services

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    Westchester Smile Design | Part of the Roligo Network - At Westchester Smile Design, our practice is designed with your family in mind. We are a multi-specialty practice featuring t...

    At Westchester Smile Design, our practice is designed with your family in mind. We are a multi-specialty practice featuring t...

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    Yonkers Avenue Dental Affiliated with The Smilist Dental - cosmeticdentists - Updated September 2026

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