Walked in thinking it was just another shop that would barely have the vape products I would like…read more The guy D was very knowledgeable of his products and he caters to his customer and will make the effort to earn your business. That's how business is suppose to be done. Great shop D and thanks for the awesome recommendation on the vape pen flavor it's surprisingly really really good (Buble XL banana and papaya). See you soon

Excellent customer service! The sales representative was incredibly, helpful and kind. The product…read moreI purchased is high quality and gives me a perfect relaxing buzz for a very affordable price!

Every single person I have met running to register at this shop has been so incredibly night. They…read moremake you feel like there's no stupid questions, which is genuinely appreciated.

Love this smoke shop! So many options and even have a lot of specialty flavors. The customer…read moreservice has always been amazing and personal towards me. They will definitely be keeping my business.

It really doesn't get better than this! As the other reviewers have said, Blackhat is a 5 STAR…read moreestablishment. I was on my way to my folks house & decided to stop by as I had been meaning to do so for awhile. I love that this store is located in Murray Hill and so close to my home. As soon as I walked in the door, I was greeted immediately by members of their staff who showed me many, many options--NEVER pushy, were super knowledgeable and extremely patient with me. And when I say patient, I mean unflappable and accommodating to my needs. Having worked in retail for over 20 years, I have to commend this crew for knowing how to treat their existing and potential customers. I have not felt as comfortable and willing to buy in a retail store as with the experience I had today. Respectful, polite, well mannered, well spoken, mannerly, gracious, obliging, considerate, pleasant, cordial and civilized--that is the type of workers they have in this store. I started out with a nice male sales person, then ultimately Mia stepped in and worked with me after she helped me decide on the best E-Cig offered based on my needs. I decided to purchase a set that (altogether with case, chargers, flavors, refills and all I needed) cost just under $60 including tax! In addition, everyone in the entire store (including customers) seemed genuinely happy to help you. This is a fun store to visit and with such a great first experience, I know I will be back to get more "juice." FYI: Mia informed me that they just opened one up @ the Beaches--so for those who live out there...check it out! :)

I was in the area and I decided to stop in and check the place out. The gentleman and woman behind…read morethe counter were very responsive and helpful. My Husband smokes, but I do not. I was looking for a new flavor. The lady recommended a blueberry flavor, so that is what I got. I was not aware of this location. My Husband and I usually go to the Mayport location. I love the way the store is set up. Very nice. Now, I know if we are on the other side of the river, we can come here instead.

Awesome selection of cigars; Even the house cigars are a good price, and the cutters and lighter…read moreare of good quality. Pipe selection is good as well as with the pipe tobacco. Everything you need for your next smoking session! Sam is a great guy and is more than willing to help, also very knowledgeable.

The people went above and beyond giving me helpful advice on the flavors of cigars and what I might…read morepossibly like. Great atmosphere and they gave me a free box to store my extra cigars in

Cloud is absolutely the greatest smoke shop in Jacksonville. All the employees are phenomenal and…read moreso chill. The drinks and the shroom edibles are alot of fun!!

I was greeted right away, the man behind the counter was really helpful with helping me choose a…read moreflavor, plus Lost Mary is on sale for $15. He even removed all of the packaging for me and disposed of it.

Great, Friendly service that's helpful and understanding! They had enough choices to allow me to…read morefind Somethin for my 15 bucks!

The female associate with the pink dyed hair is nice and wrapped up my glass product. I recommend…read moreher. The second time i purchased a water pipe the associate with the cast on her ankle was rude and i was the only one at the store. She did not say hello when i walked in did not offer assistance when i was looking at products or even SMILE. I even tipped her and yet no smile and she did not wrap up the GLASS i had just purchased. Very unprofessional and suggest owner to retrain this employee on customer service.

It's a very clean organized store. Joshua was very helpful tonight. I had trouble with my card…read morechecking out and he was very patient. Finally finished purchase and had a great experience. The prices are much better than other places I have tried and the location is very convenient...Thank you!

Great shop. Literally the ONLY shop that I've found so far in Jacksonville that sells AUTHENTIC…read morePUFF Bars. Smoke City? Sold me FAKE PUFF BARS. SMOKEBUCKS Smoke shop? Sole me FAKE PUFF BARS. ETC. Searched the codes on PUFF's authenticator website today after buying a PUFF XXL and a PUFF PLUS from this shop and both showed up as real. Finally.. I legitimately thought that everywhere was selling fakes. Thanks to Max Smoke Shop for treating their customers right by selling authentic legit product!!! Will be back.