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    The Source

    1.0 (1 review)
    Open 10:00 am - 8:00 pm

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    9 years ago

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    Mobile Klinik Professional Smartphone Repair

    Mobile Klinik Professional Smartphone Repair

    4.2(5 reviews)
    2.1 km

    I have gone into Mobile Klinik several times and each time was helped with my problem at no cost…read more The staff are very knowledgable and pleasant. They are my first stop when I have a tech issue.

    My review with the Mobile Klinik, Sherwood Park location, begins when I received a notification on…read moremy phone regarding a charging issue with my Pixel 6a. Google issued a warranty service announcement regarding the battery where there was greater potential for battery failure/explosion after receiving 375 charging cycles. As my phone reached this level, I was informed by Google to get my battery replaced under warranty at an authorized repair centre. The closest Google authorized repair centre near me is Mobile Klinik, Sherwood Park location. I received Googles battery notification just prior to Christmas. Upon checking online for verification that I qualified for replacement, I contacted Mobile Klinik and spoke to one of their technicians, explained the situation. Mobile Klinik had the battery in stock, however, due to the nature of the repair, often times the screen will need to be replaced due to cracking while disassembling the phone. As I needed a new screen anyways, a choice was made to hold off on the repair until a replacement screen could be sourced and provided. I called mid January to check on the progress of my repair and was informed that another Mobile Klinik had replacement screens for my phone and arrangements had been made to transfer the screens to the Sherwood Park location. Calling the following week, while speaking with a female at the store, I was informed that no record of my repair was pending. Further, I was told that the battery was not covered under a warranty repair (as per Google) and I would be charged for the battery, screen (which I would have been anyways) and all labour. The quote was in excess of $300.00; far more than what my phone is worth. Needless to say, I didn't follow through with the work. Returning to Google, I proceeded with an alternative pathway for compensation for the defective battery and received a pay out for USD$100.00, transferred to my bank account. I went online and sourced a new screen and battery for my phone at a fraction of the price quoted by Mobile Klinik and will be conducting my own repair of which I am more than capable of. I would not recommend and will not proceed with the Mobile Klinik Sherwood Park location for any repair or purchase going forward.

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    Mobile Klinik Professional Smartphone Repair
    Mobile Klinik Professional Smartphone Repair
    Mobile Klinik Professional Smartphone Repair

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    Rogers

    Rogers

    1.0(3 reviews)
    0.1 km

    I came here on a whim during my lunch to get some info about upgrading my phone. There were no…read morecustomers in the store and just one employee working out front at the time. I approached the counter and told him what I was there for. He tried checking the computer but something wasn't working. So he got another coworker from the back to come out to check and still something wasn't right. Turns out their internet wasn't functioning (with Telus) and therefore they weren't able to check anything for me. What a waste of time! Oh, and the store itself was bare with slim pickings in terms of accessories and replica devices to try out.

    Dealing with Rogers online and over the phone is awesome. The Sherwood Park Mall store however…read moresucks. Two issues. At 7:15 pm (mall closed at 9 pm) I went to purchase an iPhone. All the iPhones were put away and two employees were standing around chatting. I asked where the iPhones were and they said they were put away. I asked to see the phones and they said no, they were put away. I bought my iPhone at the kiosk that night instead. Yesterday, I took my iPad in to have them activate it and the employee broke my case when he removed the iPad from the case. I told him he broke my case and he said that it was like that and then argued with me. It is a new case and there was a piece of it that broke off on his counter. What an asshole. I will drive to Edmonton before I ever set foot in that store again. Two encounters and both beyond terrible.

    The Source - electronics - Updated June 2026

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