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    The Spa At The Chattanoogan

    3.3 (11 reviews)
    PriceyDay Spas
    Open 10:00 am - 6:00 pm

    By appointment only

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    2 years ago

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    4 years ago

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    4 years ago

    Great full service spa on the main floor of the hotel! Excellent staff!! Awesome body scrub and massage.

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    10 years ago

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    Carlos M.

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    Ama Spa - Water, tea and champagne available

    Ama Spa

    5.0(6 reviews)
    1.0 mi

    Had a wonderful experience at the Ama Spa. My Maid of Honor had planned a spa day for my…read morebachelorette at a different spa. Unfortunately, that facility closed without notify their customers (don't waste your time with Mountain Escape Spa). We were able to secure a last minute appointment for four people at Ama Spa. I had never heard of Ama Spa, but we are all so thankful we discovered this spa. They were aware of the terrible start to the day we had experienced and went out of their way to make the day as special as they could. The facility is clean, luxurious and inviting. You are initially greeted by professional employees and then escorted to a lounge where you can enjoy water, tea or champagne. The staff will present you with forms to fill out where you can add on services. You are then shown a room where you can pick a locker, get robes, slippers and place your valuables. I selected the AMA signature facial and added a collagen face masque and a hydrating hand treatment. My aesthetician was Daniela and she was excellent. I found her to be professional and thoughtful. If you are in the Chattanooga area or are in need of some spa time, I highly recommend Ama Spa!

    Excellent! This is a beautiful and relaxing spa in the Edwin hotel. I thoroughly enjoyed my massage…read morewith Lesha! ( She's so good and popular so book her at least a month out.) The director, Damir, is friendly and helpful in choosing products and services. Enjoy!

    Photos
    Ama Spa - Locker with robes and slippers

    Locker with robes and slippers

    Ama Spa - Relaxxxx

    Relaxxxx

    Ama Spa - Relaxation room

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    Relaxation room

    Massage Envy

    Massage Envy

    3.6(19 reviews)
    1.5 mi
    $$

    Pamela and her staff are amazing. They honestly care about you and work to achieve the best outcome…read morefor you using therapy techniques suited to you. I've been coming here awhile now and have no complaints whatsoever. Pamela massages the muscles, etc., to relieve tightness, pain, nerves, etc. Keri and Denise help with exercises Pamela sets up exclusive to your needs. You'll never get more personalized service or anyone as caring, helpful, and compassionate as these ladies.

    1 Star - An Unforgivable Mess of a Service Experience!…read more We booked a couples massage at Massage Envy on North Shore two to three weeks in advance to celebrate a late Valentine's Day. My wife and I took an entire day off work and even arranged for 45 minutes of travel (one way) 1 1/2 hours in total, to drop our son off for childcare, all to make this appointment at 9 AM. We received two confirmation messages from Massage Envy the evening before, so we were all set. The morning of the appointment, with barely an hour's notice, the manager--Jordan--calls to cancel our appointment. Her excuse? That it was "unsafe to drive" due to snow and "ice on the road." Let me set the record straight: We live on top of Lookout Mountain, drive a rear-wheel drive pickup, and the temperature never even dropped below 36°--hardly freezing conditions, making ice formation IMPOSSIBLE. The roads in Chattanooga and surrounding areas were perfectly clear, and I personally woke up at 5 AM to get ready and drove our son to childcare, ensuring we could make our appointment on time. Instead of taking responsibility, Jordan spewed a weak, laughable excuse about unsafe roads and then had the gall to offer us facials or individual massages at different times as if that could ever make up for the massive inconvenience and wasted day off work. We explained our entire situation--our meticulous planning, the sacrifice of work and time, and the real disappointment of having what we had been looking forward to ruined. Yet, she showed zero empathy. When I asked her to escalate this to her boss and compensate us with two free massages for the utter disruption, she called back and flatly refused, offering a pitiful upgrade for a facial or hot stones instead. I asked for the 60 minute massage to be upgraded to 90 minutes, to which she said she could not do that because of their "system". To add insult to injury, she arrogantly tried to correct me when I pointed out that, per their own website, we would have been charged for canceling the appointment--if we'd canceled ourselves, that is. But because her team "couldn't come in," she tried to rewrite their policy on the spot claiming we would not have been charged. Finally, I requested a full refund of our gift card due to the worst customer service experience I have ever received, and she dismissed us entirely, claiming she could do nothing since we purchased it online. This is not only unacceptable; it's an outright scam of a customer service experience. Massage Envy on North Shore, under the management of Jordan, is a total disaster. Their bull**** excuses, complete lack of accountability, and shockingly poor customer service have ruined what was supposed to be a special day. Do yourself a favor and steer clear of this place if you value your time, money, or sanity.

    Photos
    Massage Envy - Located at 345 Frazier Avenue on the Northshore of Chattanooga.

    Located at 345 Frazier Avenue on the Northshore of Chattanooga.

    Massage Envy - Our refreshed Reception Desk.

    Our refreshed Reception Desk.

    Massage Envy - Our refreshed Reception Area.

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    Our refreshed Reception Area.

    The Spa At The Chattanoogan - spas - Updated June 2026

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