I had a fantastic experience here! I found a promo online for free eyebrow waxing and that is what…read morebrought me in. I was greeted by two friendly girls at the register and checked in. My tech (Kinsley) was super sweet and social. I ended up getting another service since they were doing a promo for half-off an additional service. When I paid, the girl at the register was kind, told me about deals and promos but also didn't push me into anything. I was in and out in about 20 minutes and everything went great!

I've had consistently frustrating experiences with the European Wax Center in Norman. Their…read morecustomer service feels extremely rigid and unaccommodating. They do not take walk-ins, and their late policy is strict to the point of being unreasonable. I arrived at the 9-minute mark and was turned away, despite being told that 9 minutes is the cutoff. Instead of attempting to work with me or see if there was any flexibility, I was offered an appointment three hours later -- which obviously doesn't work for most people with busy schedules. There seems to be little effort to accommodate clients who are trying to make appointments work within real-life constraints. A bit of grace or customer-centered problem-solving would go a long way. What's frustrating is that the Moore location does not operate this way and has never made things this difficult. The difference in service between locations is noticeable. Unfortunately, based on multiple experiences, I won't be returning to the Norman location.

Just had my first service at this establishment and I am so impressed with my complete experience…read morefrom start to finish. Scheduling was so easy! Cynthia was my waxing specialist. She was so sweet, made me feel so comfortable and was a complete perfectionist(which I appreciate). The young lady who was the receptionist was also wonderful and so professional. Thank you for the amazing experience, I will definitely be back.

Tristan is amazing! I have been seeing her for the past 10 years and won't go to anyone else! Fast…read moreand clean service as well as package specials!

I've been a client of Aura for two years now. We live in Norman as well as Dallas and I found my…read morenew facial 'home'. Merilyn is wonderful! The treatments that I have had are lashes, hydra-facials and microneedling. As Merilyn was booked up, today I had a hydra-facial by Laney. She joined the team last August and IS FANTASTIC! Don't try another spa studio, THIS is the ONE!

Professional and outstanding service. Beautiful and kind staff. Wonderful culture among staff and…read morecommunity. Only place I'll spend time towards a full facial spa day and book it on my calendar. Worth the experience

I understand things happen but we booked a couples massage a month in advance since we would only…read morebe in town a few days for my husbands birthday. I explained this when I booked the appt. Our appt was scheduled for 4pm and just FOUR HOURS before our scheduled massage I received a voicemail and text that the massage therapist was out sick and they were cancelling our appt but would give us 10% off for the inconvenience. I responded this was extremely unfortunate and that we would not be in town to go another day. This was their response We apologize for the inconvenience, we will get your appointments canceled. If you ever want to book in the future please give us a call! Very unprofessional and lacks remorse. Now I wouldn't trust them to book in the future...

My very sweet boyfriend booked me the Oklahoma Red Earth spa package for my birthday. When I…read morearrived I was greeted by the girl at the front desk who brought be back to the steam room. She nice/friendly but I do wish she would have told me little more clearly what was happening. It felt very rushed; she told me the order of services, but wish she'd told me where the shower room was, which massage room, that I'd need to wait a little bit before my massage, and who I was having my service with. She was the only person taking care of the front desk so this was probably a management issue. The steam room was fantastic, it is very nicely tiled, it didn't seem cheaply made as a previous poster said. It warmed up to 113degrees and was gradual which I loved! And the aroma therapy made it so relaxing. It was a very comfortable size for one person. It's silent in there, other than the sound of the steam. I used the rain drop shower (twice), they did have shampoo and conditioner available to use. There's no hair "product" and no combs available for use (so bring your own)! I did call asking if I'd need to bring shampoo/conditioner and was told it was available, but I wish they'd told me there was nothing else, and to bring my own comb. I've been to spas in the past where you can use their comb, they're sanitized in between. My massage was great, I had a 90 minute hot stone massage followed by a body scrub. Both were very relaxing. My masseuse did a very good job and was accommodating; I asked for more/less pressure and also asked for the heating pad to be turned off because I was hot (not because it was hot, because I just run hot). She was very nice. I was so relaxed when I was finished! I can see how people would say the spa is dirty, the walls need some paint and the baseboards could be scrubbed. The floors are concrete so they can look dirty, but I don't think they are dirty. I used 3 towels, they were oldish towels and one of them smelled mildew-y, like it'd been left in the washer too long before being thrown in the dryer. The rugs in the shower room and treatment room could be replaced. Things I'd recommend: -Washcloths in the shower room -Locks on the shower room doors (this really bothered me) -New towels -Combs -Some kind of music piped into the steam room, something "zen" as it is way quiet in there, I took my phone in there and played some zen music. -A selection of sizes for spa shoes (they gave me a small size and I'm a size 10) I wore my own birkenstocks around the spa. -Lockers for your stuff, or cubbies or something. You have to carry everything around with you and give you a basket. Overall I enjoyed my time here. The staff was nice, services were as described on the website and if I lived in the area I'd probably return. My services were all on time. Upon checking out the girl did ask if I wanted to rebook, but once I said I didn't live there she didn't push it. I do think they are priced like a higher end spa. When I go to a spa I expect they accommodate the things I'd need and if I came back I'd bring my own towels, shower sandals, etc and because of that I'd expect the prices to be a little lower. I'd agree it's missing the "comfortable" feel that I've experienced in spas in the past.

I've had massages and facials here and they are fantastic!! Worth every penny. very clean and the…read moreemployees are all amazing!

My daughter & I just had a couples facial. The estheticians were knowledgeable, professional and…read moretalented! It was my daughter's first experience with a facial and she is hooked! We will be back! See you all again soon! Side note: I found out today in a spa tour before our appointment that you can participate in a head to toe package and I think that sounds like a birthday wishlist item for SURE!

Amanda gives the best micro-planning facial! My skin glowed and was very hydrated. Lovely place to…read morerelax for self care.

My appointment was incredible from beginning to end. I arrived 5 minutes early and began my red…read morelight therapy/sauna appointment in the relaxation room. It was a great start. Once the 30 minutes was finished, I went to the massage room where Baylee asked if I had any problem areas I wanted her to focus on. Once we began I was right at ease. She was very informative while also being personable. I was so relaxed when I left & cannot wait for my next appointment.

This is a great salon. I've been coming here for a few years and am never disappointed. Courtney…read moreis always on time and consistent in her work . The salon is calm, relaxed and well managed - no wonder I look forward to my appts!

Since I moved to Norman, I have been searching far & wide for a hair stylist & I believe I finally…read morefound one!! I have previously had bad experiences with stylists not listening to what I wanted in both cuts & colors, but needed both in a bad way, so I decided to give this salon a shot. I arrived at my appointment time & was greeted by the receptionist. The salon has such a chill vibe & not chaotic at all - this really put me at ease. Hailey Raftery was my stylist - long story short she is AMAZING! She came & took me back to her chair then asked what I was wanting. When I was explaining it to her, it was like she knew exactly what I meant. I loved how communicative she was with me in getting exactly what I was wanting. My cut & color turned out perfect & I am still so happy with the outcome. I will definitely be booking with her from now on.

Go here all the time, always get me in whenever I need it, I have a different person every time and…read moreit's always very well done. Very professional and most times I'm out in under 20 minutes, oh and u also get a discount for ur first wax so defo worth a try !

So I normally get waxed by Bailey T & I love her. Yesterday we were chatting during my routine wax…read moreappt and she mentioned her lash tinting. I had received an email about it, so I started asking questions. I'm headed to the beach in a few weeks and would rather not have to worry about makeup but ALSO, don't want to have no lashes. She said she had time and I gave it a whirl! WHOOOWEEE! I am so excited and glad I did! She did an amazing job and now I feel like I can go without mascara and if I need a more dramatic look, I can just do a couple of swipes of mascara for an evening! I'm in love with this service! Wax and lashes beach ready!