Mason is very friendly and professional. Quick to diagnose my broken washing machine. Got a new…read morecomputer board and fixed the next day. Highly recommend.

Mason at Hedlund here in Eugene provided me with one of the worst repair service experiences I have…read moreever had. My Samsung washing machine needed new suspension rods. The first red flag was that he quoted me $150 for a service call, and then charged me $155. I initially dismissed it as negligible and moved on. He then proceeded to quote me $110 per suspension rod, and including the service call and labor said it would be $680. He recommended I either go for the repair, or just buy a new washing machine. I was about to pay the $680, when I luckily called my partner, and she said we should think it over. I did some research on my own, and found out that not only is suspension rod replacement extremely easy to do on your own, but Samsung's suspension rods go for $50 a pop, not $110. You can get 3rd party ones for even cheaper. I got four for $36. I did it on my own in 45 minutes. In conclusion, Mason at Hedlund gave me unthinkably egregious quotes for a simple repair. Very negative experience with Mason and this company.

I highly recommend AAS. Buzzy & Jerry came at the appointed time and were friendly, helpful and…read moreknowledgeable. They quickly took care of the problem. I am completely satisfied with their service and will keep them on file for future appliance needs.

I had issues with the water & ice dispenser (GE refrigerator) not working and staying on after…read moreusing either setting. I contacted Authorized Appliance Service via their website. They immediately called me back to schedule an appointment. Randy, their service tech, showed up on time and replaced the computer board very quickly. I had some lingering issues with the water & ice dispenser not turning off after using either setting. I contacted Randy and he came back a couple of days later, replaced the paddle/lever at NO additional fee to me...even after I tried to convince him to at least let me pay him for the additional part. I will definitely contact Authorized Appliance (& Randy) again if I ever have any appliance repair needs!

Rolled in to purchase a freezer, stainless Emerson is what was on the floor. There was a price of…read more$169 on the door. I provided a cash offer. The fella who was there took offense to my reasonable $140 cash offer. I asked to speak with Glenn, we spoke on the phone and Glenn was not negotiating. The fella was arrogant in my opinion not worthy of spending my money with. Bird in hand is better than 2 in the bush. 90% of something is better than 100% of nothing..

Valerios offers a very extensive assortment of used appliances- all guaranteed. The owner is…read morefriendly and customer focused. They offer all major appliance brands of refrigerators, washers, dryers and stoves. They have great prices. They offer expert service both in sales and in repairs. they have been in business for 30 years. They are a great place to go if you are looking for just one or two appliances. They were also great for my commercial rentals. If for any reason you chose not to repair the appliance you have the option to buy another used appliance- this was great. Open Monday-Saturday 9a-5p. They are definitely worth the visit!

My 20 year-old Frigidaire Refrigerator started making noises that we've never heard before. My…read morehusband was concerned so I called this company because I read their reviews. Denys arrived promptly, knew what the problem was and came in back on Monday with the new part. Efficient and knowledgeable. I plan on using him again as my appliances are all 20+ years but in very good condition.

Great people, great service! Got service So fast, Christy was so nice to set up appt, Troy was here…read moreon time, was very thorough and honest about the issues. I had other companies come out and tell me All kinds of things that I knew were not true, and Troy was honest about what we needed and we are grateful!! I encourage you to use ACE!

They installed a new unit in our attic. It was installed improperly from the very beginning . It…read morealso had a leak in the freon line and never cooled . They kept saying it was just the smart thermostat adjusting .. We asked for anew thermostat 4 months later . A Freon leak was discovered. A few months later it flooded my attic from poor insulation and bad back flow switch. They would not stand behind the purchase or installation. It also had faulty coils in the first few months and yet again less than a year later . Never heard from them . I called the city and they never had the unit and installation permitted .. Very undependable unfortunate experience.. .

Let me first say that Ron, of Ron's Appliance Service, has 30-some years of experience and really,…read morereally knows his stuff! I came across Ron's name through a recommendation via our local community forum. I called him and to my surprise he was out to our home within the hour. Ron was scoring points with me already as we had out of town company when 2 major appliances decided to go kaput. I wanted my refrigerator and dryer fixed in a hurry. On Ron's first visit to my home he first appeared like a knowledgeable, but gruff guy. After listening patiently to my frustration over my two non functional appliances, Ron then silently commenced to making his own assessments. Within minutes he had lightened up his spirits and warmly shared a solution to each issue. It was apparent to me at that point he really found joy in what he did for a living. I was delighted that he had the parts to fix both appliances in his truck as well! Ron fixed all of the issues within a couple of hours, happily answering questions and explaining each process. What great customer service. I was really shocked that not only was Ron a wiz with the repairs, but very inexpensive as well. For the dual fixes, appliance tutelage and parts, I was only billed a whopping $110.00. I simply do not know how Ron works at these rates. It is difficult today to find honest, friendly, competent service folks today. As a result, Ron definitely rates 5 stars for his exceptional work.

Ron was so helpful~! Im very impressed. He helped me over the phone with my issue and saved me a…read moreservice call. That kind of customer service doesnt come around anymore. He will defiantly be my go to guy now!

Excellent customer service and great communication. I'll be calling them for any future needs.read more

Alamsy Appliance Repair exceeded expectations. A written quote was given before any work was done…read more The repair was excellent. I will absolutely call Alansy for any appliance repair in the future.

Eddies great! We had an urgent situation (no dryer for weeks, new one seemed to have same problem…read moreas old) he fit us in that day! .. he cleaned vent but after he left we got same error on dryer- he came back and fixed what turned out to be an issue with resetting the dryer, he researched how to reset it and did so, no Additional fees! Also, the dryer vent runs over 50ft (condo) and he cleaned no add'l charge.. unlike the others that quote low and go high when they encounter something like this...

I'll be honest, I completely forgot vent cleaning was a thing. We've been struggling with our new…read moredryer for a bit, and I figured we'd give it a go as we've been here a couple years now. Eddie is super friendly, knows what he's talking about, and even better - is honest and will speak to you plainly. It was a pleasure having him out and working on our home, and he managed to get in and out during my lunch break. Absolutely recommend having him out if you're even considering it. Payment was a flat fee in cash or check, glad I asked ahead of time.