Great people, great service! Got service So fast, Christy was so nice to set up appt, Troy was here on time, was very thorough and honest about the issues. I had other companies come out and tell me All kinds of things that I knew were not true, and Troy was honest about what we needed and we are grateful!! I encourage you to use ACE! read more

They installed a new unit in our attic. It was installed improperly from the very beginning . It also had a leak in the freon line and never cooled . They kept saying it was just the smart thermostat adjusting .. We asked for anew thermostat 4 months later . A Freon leak was discovered. A few months later it flooded my attic from poor insulation and bad back flow switch. They would not stand behind the purchase or installation. It also had faulty coils in the first few months and yet again less than a year later . Never heard from them . I called the city and they never had the unit and installation permitted .. Very undependable unfortunate experience.. . read more

NEGATIVE Zero 0 stars.. I bought an entire air conditioning system from them just over a year ago.. inside and out.. the unit has been a problem ever since it was installed. Noisy, which required new parts to repair.. numerous visits.. which was resolved just about 3 months ago.. then now a new problem developed where the unit doesn't cool lower than 79°. I reached out to them about this and now they wanted to charge an outrageous service fee they claim because now the 1 year service warranty has expired,.... NEVER buy an AC system from them. AC Air Conditioning and Appliances I will using a totally different l AC company to service this piece of crap going forward... Jacksonville, FL.. read more

I am giving this company 5 stars because it is well deserved. The company installed a new Ameristar unit for me. One gentleman came to jy house and measured the rather tight space for the unit and answered all my questions. I had the feeling that he was the right guy to tell you the truth....just the way it is. The install team were 3 techs and worked remarkably fast and clean. This team was professional, again answered all of my questions and cautious about Corona. I spoke with two different ladies from the office, Tiffany and another lady, and both were absolutely nice, accomodative for the install appointment, they returned my call and mailed me a warranty for the unit. I am absolutely happy with this service and highly recommend this company. read more

We called yesterday to request service due to an issue with our heat. They called to confirm the appointment time around 2pm yesterday and gave us an estimated arrival of between 9-11am. At 8 a.m. this morning the office called to get more details to ensure they were prepared and had the proper equipment/parts. They requested the model number which I appreciated so they were sure they had everything they needed. About 50 min later the technician sent me a text letting me know he would be here at 9:15/9:30. He took time upon arrival to understand our issue and tested the system several times prior to recommending we replace specific pieces. I really appreciated his promptness, knowledge and trying several options prior to replacing specific parts. I highly recommend Ace!! read more

I wanted my ice maker repaired. Couldn't be repaired (which I figured)but replaced at a fair price. Very satisfied. Will definitely use again if I need air conditioner repair or appliance read more

It's a roll of the dice when you try to find a repair person to come into your home and get your appliance back up and running. Ace was awesome. Would have come the same day I called, but I scheduled it for the next. They charge $79 for the call, then they figure out the problem and give you a quote. If you agree to have them fix it, then there is no $79 charge. I wasn't home, so my wife had to meet the guy. Unfortunately, I don't know his name, but he was awesome. He showed her what the problem was and how she could fix it. He talked to her about brands that he thought were the best, Whirlpool. And he preferred the older simpler ones as opposed to the newer, more expensive and fancier ones. Those older ones tend to be more reliable, easier to fix and thus cheaper to fix. Also suggested that when we buy a home, always look for where the dryer vent is. You want it on or near the ground. If it comes out on the roof and there is an issue, then someone, maybe you, has to go up on the roof. Anyhow, you get the picture. I chose them based on a Yelp review so I felt I had to do my part. Hope it helps you. Good luck. And thanks to Ace! read more

Outrageous fast/dependable service, and very low price to repair my dishwasher. also after calling 4 other companies in the yellow pages; only one that would come before 9am......highly recommend these people/company. read more

Great friendly service. Techs are sent out quickly and are very knowledgeable. They fix the problem and don't create new ones, honest business that works and installs at a reasonable price. Honor their warranty. read more

I put in a call right as they opened this morning and someone was out to my house within an hour! The service both on the phone and in person was exemplary. Troy was excellent and most importantly honest. While we're not sure we're out of the woods yet with needing a new AC unit he has provided troubleshooting service throughout the day to make sure all other possible are explored before we bite the bullet on a new unit. We've now found our go-to for AC maintenance and repair! read more

When your AC stops working in Florida, it's never a good thing. The front desk Lady at Ace tested my equipment to help narrow down the issue and supplied me with the right component to get ol' Mildred back up and running (named after my grandmother who brought great warmth to my life). She even walked me through a technical process which was an unforeseen issue with mounting. These people are awesome! read more

Went shopping for a range top radiant element, try several part stores, they wanted over 200.00 dollars and 3 to 7 business day for delivery, told then I could all most buy a new range, to for get it. Went to Ace Air Conditioning and parts, walk in and was treaded with respect and professionalism as a Veteran form the company employees, told them the part I needed, they look it up quick and order it for me, and Half the prices from other stores and would be their the next day, all within five minutes. walk out with a smile on my face and extra money in my wallet. read more

These guys were awesome and a lot of help. They helped my figure out my problem and coached me so I could make the repair myself. Another guy off of Craigs list was going to make the repair for me at 300.00 but Ace helped me get it up and running fast for 60.00 read more

For the DIY people - shop around before you purchase repair parts from here. Huge mark-up on items!

I wish I could give this place zero stars. I show them a picture of my contactor and the girl didn't know what it was. Then they sold me the wrong one saying it would work for my unit. It didn't. Then they wouldn't take the wrong one back. Very unknowledgeable staff, and poor customer service. I will not be back! read more

Called me in advance to let know on their way . Greg diagnosed my AC inside & outside explained to me in simple understanding what was wrong . He made repair on my 10 yr old unit . I would call again & recommend ! read more

See all

If I could give zero stars I would. This company and it's owner Troy are unprofessional and I do not recommend anyone let their employees into your home. Their employee Garrett came into my home to install a dishwasher, and to cut corners he pushed my counter top up about an inch to shove it under the counter! This pulled all the caulking out from under our entire counter around the sink area! We called and let Ace know what had happened, and they told us someone would be back out. When Garrett arrived, he told us we needed to cut our wood floors to install the dishwasher properly. We then paid an additional $100 to have a handy man come out and fix the floor. When Garrett came back again, he was clearly upset as he said the "F" word over 30 times in front of my baby. He then proceeded to attempt to charge us for installing the dishwasher again (even though we had already paid him to do so), did not offer to pay for damages, and called my husband an a**hole when he told him he wasn't going to pay again. The company offered us a full refund when they found out what happened, however a few days later we realized the entire island the counter is on had been improperly drilled into and was now dislodged from the dishwasher and counter. We called back to let them know what had happened, and Troy the owner called my husband to let him know we didn't have any "evidence" they had done the damage and we could take him to court if we wanted our kitchen fixed! I am blown away this is how the owner of a company would handle business. Our kitchen is now damaged, thanks to these fine folks. My advice, stay FAR away unless you want to pay out of your own pocket for any damages their lazy employees might make to your home! When I posted this as a review, the owner Troy accused my husband, who just had lung surgery and has weight lifting restrictions of no more than 10 lbs., of being the one that adjusted the dishwasher after his employee had left our home and pushed the countertop up. Why would we go behind someone we had just paid over $100 to have the dishwasher installed and mess with their work? His story is fabricated, not sure if the owner thought it up or the shady tech that came to our home. read more

Called to request a service due to unit wasn't working. Troy came out ( on time ) explained the issue repaired the unit all in within a few hours. I would highly recommend Ace Air Conditioning ! In the world we live in today business's have lost touch with Customer Service ! Ace has that ! read more

I had AC repair company after repair company come out to fix my AC problem. Ace Air was the first company to figure out the problem and actually fix it. The technicians are knowledgable and respectful. I would recommend them. read more

I have had multiple services, maintenance and eventually a replacement of an A.C. unit, very helpful, professional, and priced right.

This place will gouge you hard and will not show any remorse. I had just purchased a condensor fan motor for over $150, after a 10% discount. They are under $90, with no discount, all day long at supply houses across the country, including Grainger. Extremely high markup, even for licensed contractors, like myself. Lesson learned the hard way. Only reason I went there was they were open on Saturday. They smugly stated - "The price is the price". read more

Just bought a motor starting capacitor for my AC blower fan and fixed my problem for $20. Also have bought belts and other parts here over the years. Great resource for the DIY guy. read more

Called because AC, although set on 78, kept flipping over to 83. Repairman came out, identified the problem and reset it in 10 minutes. Then, called the office ... and obtained permission to screw me. He ripped me off for $299 for purportedly recharging Freon in a 3 year old (brand new) Trane sealed unit e.g. no freon required. Buyer beware. read more

Exceptionally superb service from telephone representative and repairman! Their staff went above and beyond to provide super fast and professional services during my AC crisis. I would highly recommend them for future services. read more