Don't ever pay in cash at Eye Care Associates of Wichita…read more Back in Feb, I took my son to the same eye doctor he has seen since he was 5. I made the stupid mistake of paying $90+ in cash, BACK IN FEBRUARY, for glasses. Now this morning, I realize we've never heard about his glasses. I have called today and found out that they took my $92.XX but have no record of the payment I made. Do I have the receipt? No, because it's been over 60 days and I stupidly thought this was all paid for and we were waiting on their call for his glasses. To say I'm furious is light weight. I am a single mom who has to budget every dollar I have and now they're wanting me to pay another $92 that I already paid. I'm sure there are cameras with footage of me paying the receptionist my $92.XX but was told they don't have that. As of now, "they're looking into it and will get back to me". When I asked what that meant, she gave me no clue or idea on what looking into entailed. Super disappointed. I'll be in to get the prescription in the morning, request they pull their camera footage of me paying at the front desk, or count their cash that day because if they have no receipt or record for it, they should have been over $93 dollars in cash that day. I do know today the optical lady called me back 5 minutes after I called and said Dr Eubanks said there was no cash transactions that day. Same guy who we've dealt with for over 10 years, now calling me a liar because I doubt you got that info in 5 minutes from two months ago for Trisha to call me back with when you couldn't call for two months to say I owed you $92.XX till I called this morning looking for his glasses.

I was visiting Wichita for a golf tournament. My eyes had been bothering me for quite some time and…read moreit had been almost a year since my last eye exam. I called last minute to get in for an eye exam and they were able to schedule me for the same day within an hour of calling. I got there 20 minutes early and they took me in early. The exam was thorough and the staff was friendly and professional. I highly recommend.

I recently wrote a bad review for Lentz eye care. I accused the 3 stores of only being open 3 days…read morea week. I was wrong and apologize for my words. They were simply not open for one Friday and one Monday for new softwear training. I can feel the egg on my face as I am writing this. On the flip side i was able to pick up my new sun glasses. They are so darn cute and the prescription perfect! They have the best selection in town! Thank you!! Nancy Bonner

after they charge your insurance then send us a bill for…read more174.00 after 3 months for the price of an eye exam. Medicare doesn't pay?!

I have gone to this location many times and I have always been very happy with the customer…read moreservice and quality of glasses. This time when I went, Valerie helped me again and I cannot say enough nice things about her. Very personable and knowledgeable about eye wear (also how to care for the glasses and keeping them clean. I highly recommend this store !!

Rude employees who disregard their customers. If you ask a question they act like you are putting…read morethem out. If you want to go there, wait to do business with Barbara. She's nice and helpful

Don't waste your insurance or money. Run from this Howards Optical. Go down to the mall and get…read morebetter glasses, better service for less money. The 1 year Protection Plan is meaningless. I wanted straight line bifocals. She gave me single vision glasses I could not see out of. While the employee was cleaning my (new lens) she broke the arm of the frame. She said the new glasses were "shop worn" as it is protocol for Howards Optical to use the frames that had been on the shelves for public use. I returned the glasses as I could not see. She said she knew what she did wrong and would correct it. I wanted bifocals, she said she would do a better job. My corrected 2nd pair was supposedly for computer distance did not to work for computer or distance. The belligerent owner injected himself to bully the customer and eventually put the discarded lens from the 1st pair into more shop-worn lens and now I have two pairs of glasses I cannot see out of. He expects me to switch glasses back and forth from close up to distance continually and he claimed he could not follow the script and he could not make straight line bifocals. The bully owner claimed his lab was in Wichita and he could not make straight line bifocals, but he did try a bait and switch to a graduated lens for another $700.00. Of course, according to him, those glasses were not usable away from your desk. I have gone to two of Howard's Optical competitors and had both the glasses and script examined. They both concluded the glasses do not match the script. Howards Optical does not know what they are doing. They did not follow the script. Value your eyesight, value your money, value yourself and find a real glass retailer.

Great customer service. Was able to walk in and get help right away. A new kind of machine took…read moremeasurements for my contacts. They ordered them and when I picked them up, they fit and work perfectly.

First highly unprofessional, the eyeglasses you do not get what you pay for and there's a gentleman…read morethere that says he has 10+ years fitting glasses and then he wants to sit there and argue with the customer when the customer is telling them that they're uncomfortable, highly unprofessional, and then the workers were retaliatory. I do not recommend this place if you want to get what you're money pays for and if you want to be treated right do not go to this place PS the manager sent me an email asked me what store and I went back on here to communicate back with him and it disappeared so that just goes to show you how much they care Care do not recommend this place.!!!!!! only reason I got one star is because I had to

Pay attention in here. If you have single vision glasses, you get two for the price of one,…read morestarting at $79. Wait until the lady turns the page over. LENS prices will kill you! Surprise! That cheap price us for FRAMES. Plan to shell out another $300+ for lens to out in those cheap frames. You will get scalped if you gave bi-focal or tri-focal.

I have been going here for years. I went to my annual appointment this time and was told that I…read morewould "have to have an extra test that BCBS doesn't pay for. I declined but she got snippy and said it is MANDATORY ". I again declined and told her I would go elsewhere. She said ok and didn't seem to care. I had to find a new place that doesn't subscribe to these crooked practices. It is unfortunate because I really liked going there.

I want to bring attention to Phillip Marek, Optician. He is a remarkable gentleman. His level of…read moreprofessionalism is exceptional. I've observed him and how he works with all the patients in choosing frames and going over all the details that can be easily overlooked by customers. He takes care to listen to what the customer is telling him. Phillip, in my opinion, is an exceptional employee and I want to thank him for helping get my glasses fitting properly and comfortably. I will continue to request Phillip in the future for all my adjustments. Patricia Kuhn

Couldn't have been more pleased with the care given by Dr Jury and his staff…read more Could not recommend more highly.

Paid hundreds of dollars for a frame with multiple defects and was gaslighted by the employee to…read morebelieve there are no issues while he was staring at the evident problems. I was then charged a restocking fee for said frame when it was completely out of my control. (Tip: Do not buy plastic frames from Ray-Bans)