OTA is a wonderful facility with thoughtful, professional staff and a welcoming atmosphere. Lauren,…read moremy child's SLP, has been extremely helpful! She is knowledgeable and patient.

I recommend this practice to all local parents. We have seen a range of doctors and nurse…read morepractitioners over the years and find them and support staff to be professional, efficient and kind to our children. Multiple locations and 365-days/year care is ideal for every parent. I love the Patient Portal - e-check in makes appointments efficient and allows me to do virtually all business online. This is the ideal pediatric practice for busy families.

Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

My husband suffered a serious systemic infection and spent 2weeks in hospital, 2 weeks in a rehab…read morehospital and then about 2 weeks at Bear Hill back in June 2025. Things started going downhill on his 1st day there. The halls are empty - I always wondered where the nurses were. He was admitted at 2 pm and at 6:30 pm, his nurse had no information about him: the "supervisor" hadn't entered his info in their computer system. The only good nurse he had was Janet. His IV meds were often late and they took a long time to respond to his call light. My husband said some of the evening nurses would ask him "what are you here for?" Guess they don't review the patients' charts. The CNAs, however, were great! I would not send anyone here ever!!! Nursing care is almost nonexistent. This is a late entry as I thought I had already sent a review.

FirstLight was a life saver for me! I found them by accident while scrolling on FaceBook on a…read moreparticularly hard caregiving day. At my wit's end, their appeal to caring for the caregiver immediately caught my attention! I filled out the questionnaire and got a quick response from the owner who completely understood my circumstance and knew he could help. And that's just what happened. Within days, FirstLight had identified someone who might be a good fit and she was. Then the pandemic hit and having someone to watch my loved one when I couldn't was invaluable. Unfortunately, that person changed careers and it did take some time to find another good fit, but that new fit was extraordinary. All through the months I worked with FirstLight, they were accessible by phone and definitely on the job in terms of questions or concerns. They are a small agency, which I like, but it can take a bit to find just the right person and for them to be available to a new client. Communication between the alternate caregiver, who was experienced in elder care and familiar with hospice, was direct and consistent. Both Admin and Ownership were always on the other end of the phone. It was a pleasure to find FirstLight, even so late in our journey but they made the final few months easier. Highly recommended!

We have had two short experiences with FirstLight this year, in February and in October/November of…read more2020. Director Girish Lahoty personally handled the application for help for my elderly parents. I am extremely impressed with the kind and professional interaction with my parents who were resistant to support . I also was extremely happy with the quality of the help provided, provided even in these COVID-19 times. Our experience couldn't have been better, and if we need FirstLight again we won't hesitate to apply. I have a masters in nursing and find the FirstLight company to be top notch. Susanna P. RN MSN

Had a very positive experience with the staff, the aides and therapists worked as a team…read more They provided the best support and services. They help me with the insurance paper work and get approval for my needs with the best care. I highly recommend their service. My name is S. Huseni and I m from Concord, MA.

I've wanted to stop drinking for awhile, I couldn't stop on my own, grateful for the support of the…read moreteam and the friendly staff, I currently have 11 days sober and I'm looking forward to 11 more one day at a time

I can't say enough good things about this place. From my first day I felt supported, understood,…read moreand genuinely cared for. The staff is incredibly compassionate and knowledgeable. What truly set this place apart was the sense of community. I never felt alone in my journey. The counselors are great and they tailor the care you receive to what your needs are.

I'm writing this review as a former employee that had to move out of state for family reasons…read more When I was an employee of Comfort Keepers it was always my pleasure to serve the community. My co-workers were awesome. Very supportive and willing to give a lending hand at anytime. The office always did an awesome job on communication, training and staff support. They love to create a sense of well-being , and directing our clients to be as independent as possible. Also, they give them as much support in all areas including their final day and make them as comfortable as possible. From top to bottom, owner to support staff their policies and procedures are developed for lifting spirits one client at a time everyday. Lea (LaBranche) Curry

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

My mother has frontal lobe dementia and cannot speak and is in a wheelchair. Her previous nursing…read morehome neglected her so bad she ended up in hospital with severe infection and blistering skin marks that looked like burns. Woburn nursing home took her in and they have been our saving grace. They are phenomenal from staff to cleanliness and prompt attention to their patients. My mom and I are so great full for Woburn Nursing Home.

This place sucks!! I suggest no one put their loved one here!! horrible experience with horrible…read morestaffing!! The staff doesn't care about the patient much less understand what they're saying!! I wouldn't even give it one star but it wouldn't let me process ny review without it I give a big fat Zero