Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

My husband suffered a serious systemic infection and spent 2weeks in hospital, 2 weeks in a rehab…read morehospital and then about 2 weeks at Bear Hill back in June 2025. Things started going downhill on his 1st day there. The halls are empty - I always wondered where the nurses were. He was admitted at 2 pm and at 6:30 pm, his nurse had no information about him: the "supervisor" hadn't entered his info in their computer system. The only good nurse he had was Janet. His IV meds were often late and they took a long time to respond to his call light. My husband said some of the evening nurses would ask him "what are you here for?" Guess they don't review the patients' charts. The CNAs, however, were great! I would not send anyone here ever!!! Nursing care is almost nonexistent. This is a late entry as I thought I had already sent a review.

I have recommended Care one Willmington to several people. After having a few excellent stays for…read moremy Mother in law. a distant relatives Mother in law was just there and My cousin and her Husband were so grateful that I recommended care one to them. They asked me to send a review because they didn't know where to send it lol. Thank you Care one for having such caring staff and amazing Nurses and therapists.

If I could give this facility negative stars, I would. In mid‑March, my mother fell and broke both…read moreof her tibias. I live in North Carolina and wanted her in the best rehab possible. The hospital told me this was the highest‑rated option, and I pushed hard to get her admitted. It is now one of my biggest regrets. From the moment she arrived, I received constant calls -- sometimes every hour -- of her crying hysterically. On her very first day, she called because she had accidentally used the bathroom on herself. With two broken legs, she couldn't get up and didn't even realize it had happened. Instead of helping her, the nurse aide yelled at her and accused her of doing it on purpose. Her roommate confirmed this. I reported it to management, and nothing was done. Soon after, she was placed on a bedpan and left sitting in her own waste for an hour. When I called the front desk to get someone to help her, staff went into her room only to tell her it "hadn't been an hour" and that she "needed a watch" if she wanted to tell time correctly. Again, her roommate confirmed this happened. Another incident: while changing my mother, a nurse pulled on the blanket so hard that she fell onto my mother's roommate. Later, when my mother politely said, "Please be careful, I don't want you to fall," that same nurse claimed she no longer felt "safe" around my mother and refused to care for her at all. I eventually drove 15 hours across the country to see my mother and scheduled a meeting with the case worker/social worker, PT, OT, and nursing staff. By the time I arrived, she had been there two weeks -- and had not received a single bath or shower. During the meeting, the case worker refused to look up from her computer, claiming she was "typing notes," though she was clearly just scrolling. Every concern we raised was dismissed. When I explained that staff were refusing to help my mother, I was told, "Well, she made the nurse uncomfortable." Apparently saying "Please be careful" is now grounds for withholding care. I asked why my mother had a Foley catheter. They said, "She wanted it." Since when is a patient's casual request enough to insert a catheter with no medical basis? I pointed out multiple errors in her chart -- including listing her as stage 4 kidney disease when she is stage 3, and failing to note her stage 4 liver failure. I was told I "misread it." I raised concerns about her worsening tremors and stutter and was told, "Oh, that's her medications, we'll just lower the dose." I also emphasized that I am her next of kin and healthcare POA, yet I had received zero communication. Even after I left, she stayed another month without a single update from staff. In the month and a half she was there, she received one bath. One. She repeatedly told staff that her incision didn't look right and that something felt like it was poking out of her left leg. She was ignored. We later learned that a screw in her leg is literally coming out -- and her incision sites are infected. On multiple occasions, I was on the phone with her when staff brought medications. She would ask if her pain medication was included, and they would say yes. She would check, and it wasn't. When she pointed it out, they would respond, "Oh, I need to see when you last had it." Shouldn't that be checked before handing out medications? My mother was repeatedly spoken to as if she were stupid. I had to remind them that she has worked in healthcare for over 30 years. Every time I filed a grievance, her treatment got slightly worse. Yet when I was physically present, staff tried to paint her as the problem. I know my mother -- she can be a handful -- but when multiple patients report the same issues, there is only one common denominator, and it is not her. I would not trust this facility to care for my sick dog, let alone my mother. I will never allow her to return here.

Horrible rehab experience, aside from the PT with Phil and Chris. My dad was a patient for 2…read moremonths. Low staffing with poor communication. Wound care not done, medication given incorrectly and not at all sometimes , call bells taking over 45 minutes to respond ( yes, I timed it) Met with management several times and was always told they would retrain staff ( shouldn't they already be trained ?). Repeat issues constantly . Last straw was when my dad was dropped which caused injury involving a hospital stay staffing lied to cover it up . Would not recommend .

My grandmother was sent to this "rehab" and we were met with one of the worst healthcare…read moreexperiences ever. My body felt the ick from the cleanliness of the place. 15-minute check-ins were pre-filled out and not actually executed. No one checked on my grandmother even when she buzzed for a nurse to get help to go to the bathroom. On top of that, when my grandma had to get herself to the bathroom alone (which they should be more on top of anyways), she finds someone. else's. blood. covering the shared bathroom TWICE. She notified the workers, and the mess was still not cleaned up for hours on end. Additionally, one worker was rude to her when she expressed her need to go to the bathroom, claiming that if she really needed to go that bad she could walk and do it herself. I would NEVER wish this place upon anyone.

Atrocious. Incredibly weak and inconsistent medical oversight leads to haphazard care including…read moremedicines administered, food safety, therapy (or lack thereof). Patients crying to be transported simply from their chair into bed for 2 hours. Not an exaggeration. Witnessed multiple times. While there are exceptions, staff can be very rude, defensive, flippant, deflecting. US News quality reviews very inaccurate & misleading from what we've witnessed. Terrible. If this is one of the better skilled nursing and rehab hospitals in the greater Boston area, we're in a very sad state

Heartbreaking Experience…read more I honestly wouldn't recommend this Rehab to anyone. The staff here move incredibly slow and seem overwhelmed all the time. Most of the nurses are retired and just don't have the energy or attentiveness that patients need. There are no staff doctors, only nurse practitioners, and it feels like there's no real leadership or plan in place for anything. There's no protocol for emergencies -- during a fire alarm, everyone looked confused about what to do. We also had two power outages in one week, and instead of fixing the issue or using proper backup power, they handed out battery-operated LED lights to patients. It was honestly shocking.Language barrier is an issue especially when reciting the menu options The worst part is how long it takes to get help. I've seen patients left sitting in their own feces for up to 40 minutes before anyone came. No one deserves that. It breaks my heart to see people treated this way when they're supposed to be cared for and respected in their later years. This place seriously needs to be inspected and held accountable. Families deserve better, and so do the people living here.

My aunt was there for some rehabilitation after her fall. The nurses were all nice and were helpful…read moreand did a good job with quality care. My only complaint is that they didn't have telephones in the room and it was difficult reaching my aunt by phone when she was there.

Medical assistants are awful. My mother was not given a lunch or dinner a few times. Her was pretty…read moremuch neglected as we're others I saw. This was a few years ago but from what I hear it's about the same.

When my 94yo bachelor uncle chose the Red Sox and Dunkins over moving out of state to my home, I…read moreheld my breathe! His "aide" has taken him in under her wing. We have put in place an easy line of communication to be sure I stay aware of his needs. So far so good!!

This place sucks!! I suggest no one put their loved one here!! horrible experience with horrible…read morestaffing!! The staff doesn't care about the patient much less understand what they're saying!! I wouldn't even give it one star but it wouldn't let me process ny review without it I give a big fat Zero

I am the only child of my elderly parents. My Mom has many issues...no balance, excess fluid, and…read moremacular degeneration. She needs constant care and my Dad is her primary care giver. My Dad had a medical emergency and required hospitalization which now meant my Mom needed assistance. Most importantly immediate overnight care. I was in a complete panic as to what to do. I was referred to Nursing on Demand. I cannot begin to say how grateful and thankful I am. I spoke with Brenda right away and she was able to get someone immediately!! I was so relieved. Angela has been a god sent. Thankfully my Dad is finally coming home. I hope I never am in a situation like this again, but with elderly parents with medical issues it is inevitable. I will absolutely be calling Brenda again. The attention and care that Nursing on Demand provides is without a doubt the best thing you can do.

COO and CEO of this company work hard to place their personnel into environments that fit their…read moreskills. They follow up to their employees needs and offer personalized support! Great company to work with!

Worst nursing home ever.... They pretty much killed my mom by letting her sit septic. Never had…read morewater when I went in after work everyday, always had shit in her diaper and when I found her unconscious one day they hadn't even called an ambulance. To top it off they signed my name to a legal document that I hadn't even seen. 4 months of care was 70K imagine that?! These people need to be sued.

I was at Genesis for a month and I if I could, I would have stayed there until my leg healed. The…read morepeople in the PT department were kind, considerate, and worked hard on getting me back to where I was before I entered their rehab. The skill they showed helped me 100% become independent enough to dress myself, walk with the walker, shower and wash myself. I entered Genesis scared and nervous because I did not know what to expect, and I left feeling confident that I could go on with my PT at home because of the good start I got at Genesis. In addition, the nurses, Amanda, Pam, Barbara, Krista, Eileen, Nkasa, in addition to others, and aides such as Yanick and Marie were more helpful in my recovery than they could have imagined. Some of the aides were not as nice or helpful as they should have been, but the other staff made up for their lack of helpfulness or compassion. Overall I would go there again and I would send anybody I know who needs rehab to stay and get the help they need. In addition, the Genesis is clean and has a pleasant atmosphere. They clean the bathrooms and rooms daily. It was so hot while I was there and I woke up to ice water every morning. And, the aides would provide you with ice water or whatever you wanted when you needed it. The food was not bad either. A pleasant place to recover and overall a good place to be if you need rehab and need to be taken care of. Thank you Genesis! Elaine Tordiglione

My homebound, MS disabled wife had her home care services ended and she was discharged without the…read moreappropriate written prior notifications that Medicare requires. No clear reason was given why they were dropping her. Three different people gave us three different answers there. This agency clearly has no empathy for the persons they are supposed to be caring for. We were led to believe that her services would continue until they transferred her to a different home care agency, but instead they just abruptly stopped her skilled nursing, and home health aide services leaving us scrambling to find another provider. Pathetic. Communication horrible. Call backs and phone messages ignored.

I didn't even want to give them 1 star for how they do business…read more One of their employees destroyed my property and the company is covering it up. She originally had told me the truth about what happened and admitted her mistakes but then lied to the company so she wouldn't get in trouble. Now I have to pay for the damages this person caused to my house.

FirstLight was a life saver for me! I found them by accident while scrolling on FaceBook on a…read moreparticularly hard caregiving day. At my wit's end, their appeal to caring for the caregiver immediately caught my attention! I filled out the questionnaire and got a quick response from the owner who completely understood my circumstance and knew he could help. And that's just what happened. Within days, FirstLight had identified someone who might be a good fit and she was. Then the pandemic hit and having someone to watch my loved one when I couldn't was invaluable. Unfortunately, that person changed careers and it did take some time to find another good fit, but that new fit was extraordinary. All through the months I worked with FirstLight, they were accessible by phone and definitely on the job in terms of questions or concerns. They are a small agency, which I like, but it can take a bit to find just the right person and for them to be available to a new client. Communication between the alternate caregiver, who was experienced in elder care and familiar with hospice, was direct and consistent. Both Admin and Ownership were always on the other end of the phone. It was a pleasure to find FirstLight, even so late in our journey but they made the final few months easier. Highly recommended!

We have had two short experiences with FirstLight this year, in February and in October/November of…read more2020. Director Girish Lahoty personally handled the application for help for my elderly parents. I am extremely impressed with the kind and professional interaction with my parents who were resistant to support . I also was extremely happy with the quality of the help provided, provided even in these COVID-19 times. Our experience couldn't have been better, and if we need FirstLight again we won't hesitate to apply. I have a masters in nursing and find the FirstLight company to be top notch. Susanna P. RN MSN