Great experience renting from them, had to break our lease early and they did what they could to…read morework with us, rent prices are crazy now though

Moldy, poorly maintained, & noisy. If that's what you're looking for, this is the place for you!…read moreWithin 72 hours of signing the lease, I discovered that the apartment I'd been given was uninhabitable due to an enormous overgrowth of white, black, and purple mold in the AC drip pan. This is "not a big deal" according to the property manager I spoke with. I was unable to move into the apartment due to the mold and had to scramble to find somewhere else to live...all because of a problem caused by the property's lack of basic maintenance and an inability to follow their own lease. Now I'm being turned over to collections for "breaking" the lease-a lease which never should have been in place to begin with. Florida state law has an implied warranty of habitability for residences, which this property clearly doesn't abide by. Beware-The Levin Group/Bell Partners feel no need to abide by the law or their own lease but are very happy to force tenants to pay for their negligence/poorly maintained properties.

Unit A201 - Recommendation: Do Not Rent in 2025/2026…read more After 2.5 years of on-time rent, steadfast apartment upkeep, and quiet acceptance of community dynamics, my wife and I made the difficult decision to break our lease. Beginning in late May, early June, our apartment became uninhabitable. This was not due to environmental problems, poorly maintained property, or landlord harassment. Instead this is due to the extremely loud neighbors who moved in upstairs, in unit A301, making moments of quiet enjoyment non-existent. If you enjoy waking up extremely early, hearing out of tune scringing (a cross between screaming and singing), and just generally want exactly 0 hours of quiet time in your apartment, please apply to rent this unit. It is the place for you. On the other hand, if you work from home, enjoy sleeping in (or work late-shift), or simply want a quiet place to spend your time, then I highly recommend you avoid this unit. You will not experience a moment of silence, during any reasonable time, while living here. Alone this is problematic for most people, making the apartment uninhabitable, at least for sleeping, working from home, and enjoying a quiet place to live. When this is combined with a few other community problems, you begin to wonder if the high rent is worth having signed a lease to begin with. For instance, in our 30 months, the elevators were down for almost 6 of them, making it difficult to bring anything large or heavy to the apartment. We experienced 5 months where direct access to our building was completely impossible, forcing a reroute through the other buildings to gain access to our apartment. If you own a dog that complies with the 35-lb limit, great, but around 40% of the dog population is significantly above this limit. One large white dog bit a smaller dog, unprovoked, during the community dog event this year, and yet it still lives here. In our time here, there were multiple instances of cars being broken into, in the garage. On the same topic, the security gate has been broken on at least one side for more than 12 of our 30 month stay. The list goes on and on... There are some positives to the community though. The staff is very nice. The maintenance team is absolutely top notch. They maintain the property well and the apartments. They are also very friendly and make accommodations in their work format despite their heavy workload. Judy, in the office, always gives the dogs treats and is a kind soul. She is very personable to the owners too. The amenities are adequate. The gym has decent equipment for its size. The pool is well maintained and has plenty of space to catch some rays. The dog run is easily accessible, and frequently available. The entire community is keyless. There is an Amazon locker bay on the premises. There are security cameras and an app to remotely allow visitors entry. The location is great. Winter Park Village is right next door, a 3 minute walk away, and has the many amenities you would expect near a luxury living space. The gorgeous Martin Luther King Jr. park is walking distance, and just underwent massive renovations. There is even a public library within the walk radius. Despite these good things, when you cannot sleep for months on end, and repeated complaints to the office and the tenants have no effect, you start seeing things in a new light, and realize that this place, where you've built your life, is no longer offering what you agreed to receive. It is a shame that we have been forced out of our home by new inconsiderate neighbors and inaction towards reconciling the noise. I only hope the next occupant, if there is one, can cope with these harsh living conditions. **PSA: One important thing to remember: in Florida, you must give your landlord a 7-day notice of your 60-day notice, if you value the ability to pursue legal help. Without this, no matter what your living conditions were, nor how much you complained, you are the offending party when you ultimately break the lease.** Also, I have never met a Sarah B. in relation to living here. I see she responds to every post here, but she is not part of the staff for sure. We have 3 maintenance people, all men. The office has 3 people, Judy, Jeffrey, and Meg. No Sarah. Makes me wonder if she is a paid consultant.

We have lived here since September and not too much to complain about. Normal tenant issues like…read morethe walls being super thin, so any outside or neighbor noises are loud. This seems to be an issue with a lot of people in the complex, but thankfully we are in a good spot with respectful neighbors who we hear rarely, it is more of the chaos outside that causes issues. One complaint - the fire alarms go off randomly at least once a month, and always late or middle of the night. Aside from these few things (minor in our eyes), the location and complex is great. They keep the amenities fairly clean and maintenance is attentive to any issues with a typically quick response. The management and leasing office has always been very nice to us and the move in process was easy. There is a good mix of young and older tenants. We will be resigning next year if all stays well!

I want to Thank Briana for her professionalism, empathy and assisting me with a smooth transition…read moreinto my new home and addressing my concerns so quickly. And I also want to Thank Jean R. for addressing my maintenance request, his professionalism and friendliness while addressing my maintenance concerns. Thank you, Briana, Laura Manager, Liz and Jean, for making me feel welcomed in my New Home. Blessings to all!

I will not renew my lease here. Before I moved in, I asked about the noise from upstairs neighbors…read moreand they said quote "I have never heard anyone complain." I find that extremely hard to believe when I have on several occasions complained about the thumping and television or music from my upstairs neighbors. I have called- day and night to complain, but the noise continues. I do not believe the front office even called, despite them telling me that they would. I've had to call the night duty officer who instructed me to call the police for any noise complaints- dogs barking until midnight and the upstairs neighbors screaming and playing music. It's ridiculous that nobody has ownership to those who pay their rent and try to live in peace. I even got a warning when my dog was barking before and I stopped that, but nobody does anything about the dogs downstairs who bark all night. I have emailed the person with whom I signed my lease to complain about all of my issues and I have yet to have any response. I do not recommend moving here. It's overpriced for the subpar customer service you get and the neighbors are horrible. If you do move here, move to the third floor although they don't have elevators and do nothing about noise complaints. I will NOT renew my lease. Update*** the noise is still going on upstairs. Like they're moving furniture all day and night. It's after 11pm tonight and it's still going on. I got a response both from the yelp review and the office who say they're working on a solution, but in the meantime, I cannot concentrate to do my homework nor can I sleep because of the constant thumping and slamming going on upstairs. Again, do not move here! I cannot wait to be done with my Another update*** another person has moved in and supposedly they don't have a dog- but I knocked on the door last night to ask them to please stop banging on the walls at 11pm and saw a dog. I have stopped calling the front office. They do not do anything. They recently got a new guy up there who didn't turn in my request about my refrigerator. I had to make online requests and then after several more days, call again. They also do not call you any longer when you get packages. I cannot wait to get out of these apartments and be able to sleep through the night again. DO NOT LIVE HERE.

This place seems like a good place to stay. The community is well kept and the staff is very nice…read more They are full currently indicating a good community.

This place is shady. So so shady…read more I called for a quote on apartments. I told them I was from CA, so I wanted to ask them everything since I wasn't sure how different apartment hunting would differ from apartment hunting in FL. Everything seemed fine. I asked if there were any additional fees on top of our rent I should know about. No? How much is the deposit? $499-$699 on approved credit. Ok. Everything seemed fine. Same as CA. I apply for one of the units. When I applied, the price differed $20 per month. I emailed Yesenia to inquire. She replied with "I would call you but I don't have your number." Uhm. Ok. She called me because I submitted a form through their website for apartment inquiries. I even responded to the email where she told me the unit number I was applying to. Do you take notes of the people you talk to? She also called me after I was approved that I needed to sign the lease. A portion of the lease asked about renter's insurance, but it forced you to fill in the address to either apply for renters insurance through their partner, or to opt out applying through their partner. I emailed her to ask for the address so I could get through that part of the lease. She responded back to me with "I wouldn't get the insurance until you are fully approved." Am I not approved even though you asked me to sign the lease? A few days later she emailed me & asked me if I wanted to pay the fee waiver of $499, or if I wanted to pay 1 month's rent as a deposit. I was confused, because through our initial conversation, she told me that the deposit would be $499-$699 on approved credit. She then told me that it was a $499-$699 fee waiver on approved credit. Meaning I could either choose to pay the $499 as a deposit and guarantee lose that deposit, or pay 1 month's rent as a deposit, which I would get back depending on how I left the condition of the apartment. Why wasn't this made clear when we had initially spoken over the phone? I had specifically asked about the deposit because we had 2 dogs. The dog deposits & dog rent differed from what she had initially told me as well. How does one make so many mistakes when you're giving pricing on things such as month rent, deposits, pet deposits & pet rent? The last thing that made us decide not to live here was when we got to one of the pages on the lease, there were $139 or $149 worth of additional fees that would be added to your rent. Things like trash, parcel locker deposit, & a technology package. That's all fine and dandy. But I had specifically asked if there were any additional fees added on top of the monthly rent I should know about, and I was specifically told NO. Now we realize there are all these other additional fees that weren't disclosed to us from jump. The fees itself are fine. The issue is I specifically asked so I knew, and they weren't disclosed on purpose. If we have had so many red flags before signing the lease, just imagine the issues we would have had once we moved in. On top of it, I was coming to FL to visit for work. I had called & left a message with someone in the front office to let Yesenia know that we would be going with another apartment complex to rent from, and I also emailed her letting her know I had decided to go with another apartment complex. They told me they would take down the message and be sure to give it to her. So far I have received 3 emails from her. I guess theres also poor communication with the leasing office staff.

We are recent additions to this community and so far we love every thing…read more Very well lit, the gate works well and the entry way is beautiful. Our apt is spacious, gets great lighting and is soooooooo quiet, there is some sort of loud machine outside our apt and once you're inside you can't hear a thing. The pool and hot tub and clean and have never been super crowded - grated it's still a little chilly, but it's still nice to be able to bring my son to enjoy the pool. The valet trash comes through in the day time and are quick and quiet as well. There is ample parking - which is great since my job has me coming home at all different times of night. We did have a few minor issues to have fixed and maintenance was out within the hour to fix them. Everyone in the office is friendly, efficient and knowledgeable - which is a major change from our precious residence. Very happy with our new home.

Our stay at the Reserves at Alafaya has been a pleasant one. My husband and I have lived here for 7…read moreyears and have not had many maintenance issues to ever report. The Apartments are nice and very accommodating as well as the staff. Recently had to place a request for screen replacement, a change for a broken window blind and the dishwasher not working. A team member by the name of Miquel gave the best representation of excellent service by repairing and addressing every issue that we had. My husband and I were very pleased with his expertise and timeliness. Thanks again to Staff and Team Member C Caldwell & R Caldwell Sr.

I recently had the pleasure of going through the process of securing a unit at Golf Brook…read moreApartments. From the very first day I stepped into the leasing office, Bailey, Stevie, and Shannon (the manager) have exceeded all my expectations, making me feel literally "at home" and a part of the family and community at Golf Brook. They are incredibly helpful and accommodating, always going above and beyond to address any of my concerns or questions promptly. The property and amenities are immaculate. I could tell right away that the office and maintenance teams ensure the property is well kept and looking beautiful. From the crystal clear water swimming pool, tennis court, well cleaned equipped gym, to a spotless and convenient doggy spa for those who own pets. The property offers 2 and 3 bedroom units on the first and second floor (top floor offers 12-foot ceilings). You will find a formal dining room, living room, screened patio, washing space, kitchen and a cute breakfast nook. The rooms are very spacious and all come with a closet, and one full guest bathroom. The master bedroom is huge(!), the master bath comes with a double sink, a shower and a hot tub bath. The design and spaciousness of the unit makes it feel like more of a home or a condo. Each unit has plenty of storage inside as well as an exterior storage space by the front door, and as if that's not enough, each unit comes with a garage at no extra cost. The landscaping and trees surrounding the buildings are simply beautiful and well taken care of. And everywhere you go there's a sense of a tight-nit community and safe for the whole family to live and enjoy daily activities. My family and I are beyond excited to call Golf Brook our new home and looking forward to begin our new life here!

I have lived here since 2015 and have never regretted my move to Golfbrook Apts. The apartments are…read morebeautiful and spacious, with the patio and garage being big pluses. The grounds and amenities are lovely and well maintained. Management and maintenance personnel have always responded to my requests, and the work is done in a timely and professional manner. That is not often the case in other complexes. In addition, my neighbors here are friendly and respectful, and I have felt safe and welcomed. Obviously, I recommend Golfbrook!