This place seems like a good place to stay. The community is well kept and the staff is very nice…read more They are full currently indicating a good community.

This place is shady. So so shady…read more I called for a quote on apartments. I told them I was from CA, so I wanted to ask them everything since I wasn't sure how different apartment hunting would differ from apartment hunting in FL. Everything seemed fine. I asked if there were any additional fees on top of our rent I should know about. No? How much is the deposit? $499-$699 on approved credit. Ok. Everything seemed fine. Same as CA. I apply for one of the units. When I applied, the price differed $20 per month. I emailed Yesenia to inquire. She replied with "I would call you but I don't have your number." Uhm. Ok. She called me because I submitted a form through their website for apartment inquiries. I even responded to the email where she told me the unit number I was applying to. Do you take notes of the people you talk to? She also called me after I was approved that I needed to sign the lease. A portion of the lease asked about renter's insurance, but it forced you to fill in the address to either apply for renters insurance through their partner, or to opt out applying through their partner. I emailed her to ask for the address so I could get through that part of the lease. She responded back to me with "I wouldn't get the insurance until you are fully approved." Am I not approved even though you asked me to sign the lease? A few days later she emailed me & asked me if I wanted to pay the fee waiver of $499, or if I wanted to pay 1 month's rent as a deposit. I was confused, because through our initial conversation, she told me that the deposit would be $499-$699 on approved credit. She then told me that it was a $499-$699 fee waiver on approved credit. Meaning I could either choose to pay the $499 as a deposit and guarantee lose that deposit, or pay 1 month's rent as a deposit, which I would get back depending on how I left the condition of the apartment. Why wasn't this made clear when we had initially spoken over the phone? I had specifically asked about the deposit because we had 2 dogs. The dog deposits & dog rent differed from what she had initially told me as well. How does one make so many mistakes when you're giving pricing on things such as month rent, deposits, pet deposits & pet rent? The last thing that made us decide not to live here was when we got to one of the pages on the lease, there were $139 or $149 worth of additional fees that would be added to your rent. Things like trash, parcel locker deposit, & a technology package. That's all fine and dandy. But I had specifically asked if there were any additional fees added on top of the monthly rent I should know about, and I was specifically told NO. Now we realize there are all these other additional fees that weren't disclosed to us from jump. The fees itself are fine. The issue is I specifically asked so I knew, and they weren't disclosed on purpose. If we have had so many red flags before signing the lease, just imagine the issues we would have had once we moved in. On top of it, I was coming to FL to visit for work. I had called & left a message with someone in the front office to let Yesenia know that we would be going with another apartment complex to rent from, and I also emailed her letting her know I had decided to go with another apartment complex. They told me they would take down the message and be sure to give it to her. So far I have received 3 emails from her. I guess theres also poor communication with the leasing office staff.

Unit A201 - Recommendation: Do Not Rent in 2025/2026…read more After 2.5 years of on-time rent, steadfast apartment upkeep, and quiet acceptance of community dynamics, my wife and I made the difficult decision to break our lease. Beginning in late May, early June, our apartment became uninhabitable. This was not due to environmental problems, poorly maintained property, or landlord harassment. Instead this is due to the extremely loud neighbors who moved in upstairs, in unit A301, making moments of quiet enjoyment non-existent. If you enjoy waking up extremely early, hearing out of tune scringing (a cross between screaming and singing), and just generally want exactly 0 hours of quiet time in your apartment, please apply to rent this unit. It is the place for you. On the other hand, if you work from home, enjoy sleeping in (or work late-shift), or simply want a quiet place to spend your time, then I highly recommend you avoid this unit. You will not experience a moment of silence, during any reasonable time, while living here. Alone this is problematic for most people, making the apartment uninhabitable, at least for sleeping, working from home, and enjoying a quiet place to live. When this is combined with a few other community problems, you begin to wonder if the high rent is worth having signed a lease to begin with. For instance, in our 30 months, the elevators were down for almost 6 of them, making it difficult to bring anything large or heavy to the apartment. We experienced 5 months where direct access to our building was completely impossible, forcing a reroute through the other buildings to gain access to our apartment. If you own a dog that complies with the 35-lb limit, great, but around 40% of the dog population is significantly above this limit. One large white dog bit a smaller dog, unprovoked, during the community dog event this year, and yet it still lives here. In our time here, there were multiple instances of cars being broken into, in the garage. On the same topic, the security gate has been broken on at least one side for more than 12 of our 30 month stay. The list goes on and on... There are some positives to the community though. The staff is very nice. The maintenance team is absolutely top notch. They maintain the property well and the apartments. They are also very friendly and make accommodations in their work format despite their heavy workload. Judy, in the office, always gives the dogs treats and is a kind soul. She is very personable to the owners too. The amenities are adequate. The gym has decent equipment for its size. The pool is well maintained and has plenty of space to catch some rays. The dog run is easily accessible, and frequently available. The entire community is keyless. There is an Amazon locker bay on the premises. There are security cameras and an app to remotely allow visitors entry. The location is great. Winter Park Village is right next door, a 3 minute walk away, and has the many amenities you would expect near a luxury living space. The gorgeous Martin Luther King Jr. park is walking distance, and just underwent massive renovations. There is even a public library within the walk radius. Despite these good things, when you cannot sleep for months on end, and repeated complaints to the office and the tenants have no effect, you start seeing things in a new light, and realize that this place, where you've built your life, is no longer offering what you agreed to receive. It is a shame that we have been forced out of our home by new inconsiderate neighbors and inaction towards reconciling the noise. I only hope the next occupant, if there is one, can cope with these harsh living conditions. **PSA: One important thing to remember: in Florida, you must give your landlord a 7-day notice of your 60-day notice, if you value the ability to pursue legal help. Without this, no matter what your living conditions were, nor how much you complained, you are the offending party when you ultimately break the lease.** Also, I have never met a Sarah B. in relation to living here. I see she responds to every post here, but she is not part of the staff for sure. We have 3 maintenance people, all men. The office has 3 people, Judy, Jeffrey, and Meg. No Sarah. Makes me wonder if she is a paid consultant.

We have lived here since September and not too much to complain about. Normal tenant issues like…read morethe walls being super thin, so any outside or neighbor noises are loud. This seems to be an issue with a lot of people in the complex, but thankfully we are in a good spot with respectful neighbors who we hear rarely, it is more of the chaos outside that causes issues. One complaint - the fire alarms go off randomly at least once a month, and always late or middle of the night. Aside from these few things (minor in our eyes), the location and complex is great. They keep the amenities fairly clean and maintenance is attentive to any issues with a typically quick response. The management and leasing office has always been very nice to us and the move in process was easy. There is a good mix of young and older tenants. We will be resigning next year if all stays well!

These are older apartments (built around 1987) and they somewhat look it from the outside. Inside,…read moreit's all modern. There are, of course, ups and downs. Upside: The units are well-built and very large for an apartment (my 3/2 is about 1,770sqft with a large screened-in porch and attached store room). The management is cordial and professional. They know the contracts and bend over backward to ensure a smooth move-in. They do keep a good eye out and are on top of any complaints. The windows have plantation-style blinds. Berber carpeting is in the bedrooms, and laminated "hardwood" is in the hall, living room, dining room, kitchen, and nook. The kitchen has 3 entrances: the main entrance, the living room entrance with a pocket door, and the porch entrance. The main bedroom is huge with a French door ensuite that has a pocket door water closet, a large walk-in closet, double vanity sinks with good storage, and a large jetted soaking tub. Crown molding finishes complete the main living area. Venitian blinds over the 2-pane and 3-pane sliding doors; the 3-door widely opens making the screened-in porch part of the living room. There is a good-sized storage room in the porch area. There is an excellent cleaning service available and it's not very expensive. The team does a great job, especially for a move-out. I use them once a month. It's well worth the $120 plus a generous tip. Top-quality cleaning. As for the noise level, even living next to the main road I don't hear road noise. I barely hear the upstairs neighbors (a couple with 2 small children). If everything is shut off, you might hear the outside world. While this complex is amazingly pet-friendly (pet rent is $15/pet/mo), there is no dog park. Many owners are responsible pet owners & clean up after their pups. There is a large children's playground and 3 tented bike storage areas. The downside is, this place needs a LOT of work and has its quirks: Roaches can be frequent, especially after a hard rain. Massey pest control services prefer to use "push" pesticides instead of eradicators (pushers keep them in business) so I hired an outside pest control service. I suggest you pro-rate your move-in date by 5 days to fog the unit then do a thorough cleaning after before moving in. The bi-fold doors in the laundry room constantly fall off. Mildew is a huge problem around the en-suite jetted tub (bad caulking). The exhaust fan is located in the water closet, so the double doors need to be kept open when you're showing. Dust accumulates quickly through the entire apartment due to the trees and being next to the road. The bottom porch screens constantly need repairing. When it rains, the porch floods due to the upstairs drain pipes dumping directly into the walled barrier in front of your unit and the ground level being even with the porch floor. Poor engineering there. The hallway and entryways into the bedrooms and hall bath are very tight; the laundry is in the hall and 2 people can't pass each other when 1 person is doing laundry. The pocket doors frequently get off track; the third time it happened I shoved them into the pocket. Spectrum has an exclusive contract here and the pricing reflects it. This is NOT a barrier-free complex. The hallway and the bedroom & hall bath entrances are barely 30" wide. There are 3" lips at the front door and porch interior doors to either step up or step down from. A person in a standard wheelchair could not live here whereas someone using a cane or walker would need assistance leaving and entering the apartment. There is only 1 dumpster on the property and it's at the maintenance side of the complex. Despite the downfalls, I had no issues re-signing my lease for a third time.

If I could give no stars, I would. From my very arrival at this complex I was handed a key and…read moretotally dismissed. It was a month later that I had to ask about admission to the pool and exercise room before I was given the necessary key. I have had multiple problems with this very old apartment since occupying my unit. There has been evidence of long-standing moisture and mold problems as well a non-functioning appliances and plumbing. I have very expensive furniture and clothing which are now riddled with mold spores. The manager has hoodwinked my insurance claims by accusing me of not keeping the AC on (in Florida in the summer! Really?). Avoid this facility at all costs!

Great experience renting from them, had to break our lease early and they did what they could to…read morework with us, rent prices are crazy now though

Moldy, poorly maintained, & noisy. If that's what you're looking for, this is the place for you!…read moreWithin 72 hours of signing the lease, I discovered that the apartment I'd been given was uninhabitable due to an enormous overgrowth of white, black, and purple mold in the AC drip pan. This is "not a big deal" according to the property manager I spoke with. I was unable to move into the apartment due to the mold and had to scramble to find somewhere else to live...all because of a problem caused by the property's lack of basic maintenance and an inability to follow their own lease. Now I'm being turned over to collections for "breaking" the lease-a lease which never should have been in place to begin with. Florida state law has an implied warranty of habitability for residences, which this property clearly doesn't abide by. Beware-The Levin Group/Bell Partners feel no need to abide by the law or their own lease but are very happy to force tenants to pay for their negligence/poorly maintained properties.

New staff is awesome, Luis is the man! They're so helpful and the living area is always so clean!read more

It would be nice if they had people who were kind working in the office. I believe the name of the…read moreperson I spoke to was Laquita. She was passive aggressive, sarcastic, unhelpful, and rude but spoke in kind tone as if it would make her attitude seem better. She's the main reason why I was turned off by this property. Maybe hire friendlier people who actually enjoy what they do and want to help. I feel bad for the people who actually live here and have to deal with her nice/nasty attitude. Next!

Dont move here. dog shit everywhere, front desk people are…read morerude. and they kicked me and my toddler daughter out the club house to pouring rain because they told us they're gonna have a meeting. We didnt wanna walk in the rain so we waited outside of the club house in the cover and the workers brought in balloons and food to have a private birthday party for themselves during work hours. As Us the residents just wait out side for the rain to go away. And no one to support us because everyone is having a grand old time celebrating their co-worker turning 45. While they lie and tell you to fuck off into the rain because theyre having a meeting.

Destiny is very nice person I have done all my paperwork and waiting to get soon myWelcome package,…read moreDestiny asisted me with all I needed, she is awesome