I went there with my partner for a few treatments including haircut. The staff was pleasant but not all of them. Here is our experience:
1. Appointments-
The receptionist failed to book our future appointments although we asked face to face resulting in no appointment and a rude answer that it's not his fault. He was also hesitant on sorting the problem out and book us a new appointment and somebody had to step in to solve the issue. When we enquired about the facials nobody told us we can't have them at the same time. When we showed up for the appointment we had to wait each one hour until we both finished. In the mean time decided to try other services.
2. Haircut-
My partner had a haircut. The shape was good but the finishing was really bad coming from a professional (he was the lead or style director judging from the price)! The sideburn (the facial hair near his ears) was totally messed up and left patchy. Even my mum can do better! I told my partner but he was already so upset with the whole experience that he just wanted out of there. His opinion was that they do exchange stress but the other way!
3. Facials-
First treatment was good for me thanks to the relaxing attitude of the beautician. However my partner was not to happy as he was expecting more and a deeper cleansing.
The second treatment we had we did not even understand what it's happening as the beautician could not answer us the questions about the facial and was reacting rude when we asked about it. We felt like we are not even allowed to ask questions. However it was not her problem as she clearly was a beginner. When I asked her which facial she will do, she said the environ vitamin facial as she knows how to do only that one. Well that was not at all reassuring! And I am not going to go into the details for how the treatment was carried out but have to mention that I got electrocuted at one moment and was not pleasant at all! It resulted on a small flare up exactly on that point which I did not have before the treatment.
4. Pedicure
We went into a room, sat down on the bed. The beautician poured some water in a bucket and placed it on the bed. I was asked to put bend my knees and put my feet in to soak. I had a soak, short massage with a scrubbing cream (which was not cleaned properly after that as I still had blue coloured residue on my leg after that), dead skin removal on the surface, and nail vanish. Well this was basic standard procedure however the next step made me feel very uncomfortable. She asked me if I want to go upstairs in where the hairdressers' room and reception is (open to all the public coming in from the street) and wait there until my nail dries or just walk outside the corridor and wait downstairs. She also asked me if I want to use a disposable slipper to walk out. Well supposedly I didn't have to think twice about the fact that I don t want to walk barefoot in the first place, moreover go upstairs where everybody can see my painted toes stuck in a disposable slipper for the next half an hour! The point was they needed the room and had to get rid of me. I got the point! Needles to say it was a waste of time and money as I had to wait for a long time to dry and just could not bear it anymore to wait. I guess this is really for the summer when you walk in slippers and have the whole day for it to dry. They should have a nail drying system it takes only a small fan!
I am not usually a complaining person but after spending more than a thousand pounds on them I feel the need to write my opinion. I still have in mind to give them one more chance as the location suits me, the products are good, some beauticians have experience, and some of the receptionists are helpful and nice. But I will need lots of LUCK to get them on a good day! read more
