Ask for Kelly! She did wonders on several knot's and her elbow technique loosened me up in areas…read morethat were extremely tight.

Dear Management Team,…read more I am writing to share feedback regarding my recent spa visit, as I was very disappointed with the customer service experience despite enjoying the massage itself. Prior to booking, we called to ask specifically about using a SpaFinder gift card and were advised that it would be accepted. Upon arrival, I also confirmed this directly with the front desk staff before our service, and I was again assured it would not be an issue. However, after our service concluded, I was informed that the gift card was not accepted after all. Had I been given accurate information, I would not have proceeded with the service that day. During this interaction, a young blonde-haired employee approached the front desk, stated "of course we don't take it," rolled her eyes, and walked away. This response felt dismissive and unprofessional, especially given that the confusion stemmed from misinformation provided by staff. Additionally, the men's locker room shower did not have hot water, which further detracted from the overall experience.

If you're in Boulder, you must experience the Sanctuary Session! The space is simple, but elegant,…read moreclean and healing. ‍ I loved the cold plunge tubs and the halogen Himalayan salt room especially but sauna, steam, hot tub and cold plunge were all perfect. Everyone enjoying was quiet and respectful.

Such a wonderful way to spend a few hours relaxing and refuelling myself. I was fortunate to…read morereceive a trip to Dragontree as a birthday gift (90min in the sanctuary followed by a massage) Rachele the massage therapist was absolutely amazing! Highly recommend

I had two AMAZING massages with Sapphire! I was only in town for two days and had to come back the…read morenext morning on my way to the airport just to get another massage by her before I left. HIGHLY recommend!

This was my first Thai massage and maybe the best massage I've ever had! It is deep tissue but she…read moreuses her feet, in addition to hands. It really left me completely relaxed snd my muscles calm. I highly recommend you give it a try. The owner is from Vietnam but spent seven years in Thailand learning Thai massage. She Is also very nice.

Amazing Massage! I've been going to the gym 5 days a week…read morefor years & massages here really get the kinks out of my neck & back. My muscles are happy! Staff & Owners are friendly. Great ambiance As with all Massages I wish they were less expensive but they are great on occasion for anyone active or stressed.

Worst customer service I've ever experienced. They do not let you cancel if you have "frozen" your…read moreaccount. You have to activate the account again and cancel with 30 days notice to avoid being charged an additional $120 or more depending on your membership level. In addition, they make it difficult to cancel. You have to request a membership cancellation form and then send it back to them either via email or in person to officially cancel. This is obviously meant to be a barrier to canceling. When I spoke to the GM asking if she could explain their policy that only active members can cancel, all I was told is that it is corporate policy. I asked again if she could explain WHY this is corporate policy and she told me she had and that "I wasn't accepting her explanation" and proceeded to say "I'm sorry about the confusion or whatever this is." These are direct quotes. If customer service was better and if their corporate policies weren't designed to scam clients out of additional money when wanting to cancel, I would recommend them. The facilities are lovely and they have great massage therapists. It's really too bad. Do not spend your money here.

We have a membership and now have a massage therapist who is a keeper! Helen listens to what I need…read moreand pays attention to my body as she massages. I got an amazing massage and have another appointment scheduled! The staff is always attentive and friendly and I love that I have the option to shower after my massage. It's peaceful while I wait as well. The thing I like the most is that this is a down-to-earth spa and not pretentious. We will be keeping our membership and I hope Helen is there for a long time!

I have a membership here. They make monthly massages affordable and indulgent! Their massage…read moretherapists are wonderful.

Had an amazing prenatal massage by Toni today. First time trying Element and can not recommend…read moreenough! Clean, relaxing atmosphere, very friendly and helpful front desk staff and good prices & services with many options & therapists. Toni was amazing, she listened to my focus areas and did an amazing job with everything. I have had many massages and can be quite picky, I am very happy I have found my new go to here at element and my therapist Toni!

While a good strong massage from Krystal I was very disappointed that she was sniffling and…read morecoughing during the entire massage and I ended up with a bad case of COVID.

on wednesday july 1, 2026 eagle went onto mizu japanese head spa web site to booked for tranquility…read morepackage for eagle. on sunday july 5, 2026 eagle had regular massage in aurora, colorado and he receive e-mail said your session is coming up for 1:45 on monday july 6. eagle wrote down my shampoo call ketoconzole on monday july 6, 2026 mom and eagle drove up here go to fisher honda to drop off my mom car for front brakes and front shocks too. we have loaner car while my mom car was in the shop. after we done at fisher honda. mom and eagle drove to hilton garden inn for night. we check-in to for room. mom and eagle bring up our suitcases and our stuff to our room. we relax our body before my mom and eagle leave for our head spa appointment at 1:45 pm. mom and eagle leave from our room. we went to mizu japanese head spa. georgann and eagle walk into mizu japanese head spa. someone ask for water, watermelon, or cucumber. both mom and eagle said both regular water please. someone bring our ipad for georgann and eagle to fill out intake form. georgann and eagle fill out intake form. after we done fill out intake forms. someone said to georgann and eagle please follow hanna over to scalp analysis chair.. georgann seat down into scalp analysis chair. hanna using microscope during scalp analysis on georgann scalp and comb it too. eagle seat down into scalp analysis chair. hanna using microscope during scalp analysis on eagle scalp and comb it too and she ask what shampoo eagle use. mom said to hanna i do not know. eagle ask mom may i see my phone. he show hanna what kind of shampoo i using ketoconzole. after hanna done georgann and eagle scalp analysis. hanna ask georgann and you want to change together or separate. georgann said to hanna change separate. georgann in first room to change out from her clothes into spa robe. eagle in second room to change out from is clothes into spa robe. we are in some room with two massage bed. gabriel during georgann head spa. hanna during eagle head spa. after hanna done eagle head spa. she ask eagle how you like your service. eagle said to hanna i like my service. eagle ask mom how you like your service before gabriel almost ask georgann. eagle went into second room to change out from spa robe into my regular clothes. eagle walk back up to front. gabriel said to eagle i have regular water, watermelon juice, and cucumber juice. gabriel ask eagle you are ready for me to check your scalp after is wash or you want to wait for your mom. eagle said to gabriel i am wait for my mom. georgann seat down into scalp analysis chair for gabriel to re check her scalp. eagle seat down into scalp analysis for gabriel to re check my scalp. gabriel show georgann and eagle products using on us today

Went here today with a friend and got the hour tranquility package. Was a first time experience…read morefor both of us and absolutely loved it! We got offered refreshments upon arrival and then headed to our room to get our service. Both technicians were wonderful and did such a great job from the mini facial/shoulder massage to the main head massage. All the products smelled wonderful and walked out of there with hydrated scalp & shiny hair. This place does not disappoint if you're looking for a different take on your spa day. Would go back again!

Wonderful experience. Clean, calming environment with friendly and professional staff. The foot…read moremassage was excellent, with perfect pressure and attention to tension areas. Reasonably priced too!

I found this place when I was quickly trying to book a massage on a Sunday and I saw that they had…read moreamazing pricing. This is now my second time here and I can confidently say I will be a regular here! I have been recommending this place to all of my coworkers! May did an amazing job! It is so relaxing it makes you want to fall asleep and the staff is extremely friendly. Jenna at the front is amazing as well! Overall, what an incredible experience.