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    The Swim Academy

    The Swim Academy

    4.4(9 reviews)
    4.0 mi

    I registered my child for swim lessons with them when I received a coupon. Well, I now understand…read morewhy they need to lure people in with coupons. The level of incompetence at this particular swim school is astounding. On what would have been our first lesson, I received a call asking whether we could come in early as they had some openings. I said absolutely, packed up my toddler, loaded in to the car and headed off. As I'm pulling in to the parking lot 10 minutes later, I receive another phone call stating that due to the weather they cannot conduct the earlier lesson (it is now disclosed that the pool is outdoors). And informing me that my originally scheduled lesson cannot be canceled yet as they don't do weather cancellations more than 30 minutes prior to a lesson. At this point I requested to cancel the $340 lessons and requested a refund as we hadn't yet begun. This is where the true frustration began. Initially they advised that the refund would be processed immediately. 5 weeks later, still not having been received, I contacted my bank who confirmed no refunds had been received and then reached out to the swim academy and asked whether an issue had occurred. They immediately emailed me an account summary stating a refund had been sent. Another week goes by, and no refund. So I email again indicating that the refund hadn't been received. I receive a response telling me refunds may take 4-5 business days. Well, as it's been roughly 30 business days, I'd say we're well past that. So I respond indicating that the refund was supposedly processed 6 weeks ago, TO WHICH THEY RESPOND " Great! Glad to hear the refund went through!" This is why children should not run your business (there may be an adult somewhere in the building but unfortunately they were never bothered with or informed of my issue).

    This is by far the best swim classes around, specially coach Lisa. We had tried several swim…read moreclasses around the Weston area and or 3 year old disliked them all, that was until we came across Weston Swim Academy. Since then our little one begs us to go to swim class just about everyday and is now a very good swimmer. I would recommend them 100% for kids of all ages, come and give them a try and I assure you that you will not be disappointed.

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    The Swim Academy - The Swim Academy - Weston Location.  Sagemont Aquatic Center

    The Swim Academy - Weston Location. Sagemont Aquatic Center

    The Swim Academy
    The Swim Academy - October is Swim and Splash for Pink Month!  Join us in the fight against breast cancer.

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    October is Swim and Splash for Pink Month! Join us in the fight against breast cancer.

    The Swim Academy - swimmingpools - Updated August 2026

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