I have been a T-Mobile customer for years... 20+ years. Walked into the store at 5pm since I tried…read moreto upgrade online but wanted someone to walk me through the options. Counter person immediately said when asking what we needed that they would not do an upgrade today since they close in an hour (6pm). Love T-Mobile, did not love the in-person experience. I will call instead to customer service and have them walk me through my current options.

I recently traded my Z Fold4 for a Z Fold5 and sought the assistance of Anthony G. at the T-Mobile…read moreW New Haven, Melbourne location. Transferring all of my data from the old phone was problematic because the it had a serious Bluetooth defect. I presented my problem to Anthony and he gladly accepted the challenge and proceded to overcome Bluetooth obstacles and successfully and completely made the transfer work. Anthony was both highly skilled and relentless in helping me - I could not have done what he did on my own. I realize that this T-Mobile office can be busy at times and one has to wait. In my case, the wait was well worth it. Anthony G. stands out among a group of talented cell phone technicians whose obvious main goal is customer service. T-Mobile and this crew is most HIghly recommended.

Stanley and Giselle did a fantastic job, assisting me and turning in an old phone as part of a plan…read moreto upgrade for pennies on the dollar. As customer care specialist, they made sure that I understood exactly what I was signing for in the circumstances that included finer points on technical aspects as well as how shipping and receiving works. These are small details that I'm not familiar with as it does not pertain to tradecraft, but the care with which they took Twxt to ensure that I had my questions answered, inspired a lot of confidence not only in the store, but in the company. I admittedly went to the wrong store in the first place, but this is what is known as a corporate store so this is where I had to be the whole time and I'm glad that I ended up here because I had a great experience the cleanliness of the store earned the fourth star and the customer service and going above and beyond earned them the fifth star. Highly advisable if you're in the area or have any kind of questions about your account or even as a prospective future client.

2025-Oct-01 T-Mobile iPhone…read more T-Mobile Stores "The Bad / The Great" Over the past week, I've been getting "SIM Failure" message on my iPhone 12 Pro Max! Getting worried, as I really don't want to lose my emails and other contacts, I decided to do something about it. I started to look at the new iPhones and decided I might just get a new iPhone 17, the 12 is 5 years old with a replace battery. I tried calling the closest T-Mobile store to make an appointment at 1270 N Wickham Rd (Wickham and Eau Gallie), it rang, but no answer. So, yesterday, I went down to the Wickham store, got there just as it was opening and was the first-person in. I explained to the only person there, a young employee, that my phone needs a new SIM card. He stated that my version of the phone has an electronic SIM which cannot be replace and I need to get a new phone. I asked about the iPhone 17's and he stated that no on has the latest. So, I asked for one that they had in stock, he really did not respond to that question. We started on the pipework; he convinced me to change plans. As we were talking about downloading my data from my phone to the new one, I did not have my password with me. I said I'd be back later. Before I left, I asked which model was he going to sell me - his response was an iPhone 16 - NOT what I wanted. Wonder if they are just interested in getting rid of their stock of 16's so they can get 17's in? Well, thinking about it overnight, I decide to try another store to see if they had an iPhone 17 in stock, so I drove down the 1501 W New Haven in Melbourne, Fl, and in the end I'm glad I did. I talked to a very intelligent (I'm a former College Professor of Chemistry and can easily recognize someone with talent) female employee - Jen. Well, the first thing she did is go inside, get a new SIM card and installed it at no charge! Hmm, what about the Wickham Store? I then told her the story and that I was interested in an I7. She proposed a much better offer than the Wickham T-Mobile, which I took. Yes, since she fixed my 5-year-old iPhone 12 with a new SIM card for free, I did order the new iPhone 17 Pro Max, that will take several weeks to arrive. She also said the Wickham Rd store is PRIVATELY OWNED, where her store is FACTORY. So, the Privately Owned Wickham Rd T-Mobile was about to royally RIP ME OFF, and the FACTORY New Haven store is all about the customer. I would highly recommend that T-Mobile remove the Wickham Store's Franchise! Do me a favor, I'll tell 100 people, SCREW me and I'll tell a THOUSAND!

My wife entered the store while I held the door for a couple who were right behind us. As I entered…read moreI noticed the the representative was assisting the couple that I held the door for. We were clearly before them in line and I was confused that the clerk was not assisting my wife. When my wife questioned the clerk she flat out lied that the couple came before us, to top it off the couple said they were in the parking lot first. I think the term " white privilege" is real or did I just imagine it.

Came in to get my glass screen protector replaced as I pay for the warranty to be able to do so -…read moresomething that takes very little time to do and didn't get any service. Entered the store and there were two employees working and two guests prior to me so I looked around as I waited. I wasn't given even the slightest acknowledgment. The two guest were being very loud and speaking profanities with no regard to other guests and as they can because they don't have to abide by any rules, but it was when the employees were replying doing the same - speaking with many many profanities, talking like they were at home with their bros or something. It appeared after a couple of minutes the one guest was done being helped and just waiting for his friend to finish and I still wasn't greeted to any extent and they continued to just shoot the shit while the other guy was helping the guest. I've worked retail like this and I understand guests being before me but I wasn't greeted when I came in, no 'I'll be right with you', nothing, communication is key even when there's a line, just acknowledge the people that come into your store and show a little professionalism when there are other guests in the store, I waited for at least 10 minutes clearly waiting for help before I left. Just appears to me that they needed a grown up in the store to manage and make sure that their employees are actually attempting to take care of the people in their store.

Very unprofessional, never show up when they say they are going to. Paid up front for a $4,600…read morephone system, and 3 months later, still having problems. They also ripped out our entire security system during phone install, and still have not paid us for the damages that Kevin agree to.

On the recommendation of a co-worker I selected Envision Telecom to install a IP security camera…read moresystem. The minimum specifications were three High quality PTZ (Pan, Tilt, Zoom) outdoor cameras with a 16 port POE (Power Over Ethernet). I specified that this was for security and needed high enough quality under all conditions so that if there was ever an issue the police could positively identify any perpetrators from the video. The equipment they selected was high enough quality but the first problem is that only eight of the sixteen ports have POE. That is a problem because the wall mount rack I planned on, and ordered, does not have an extra power plugs to run an additional eight POE ports. Before installation I met with them at the house to go over where I wanted to mount the cameras, and where the wall mount rack was going to be placed in the equipment room as well. The cameras were to be mounted slightly above eye level so I could identify anyone at any entry point. I was VERY specific about that. They made everything sound wonderful and when I asked about the external wires on the outside of the house, the statement was made "we'll make it look very nice." They also said that the camera training was included in the original bid. Because at this point I felt very comfortable with their supposed knowledge I explained that at some point I needed to add some additional jacks and we went over the additional jack general locations. They said they could handle that also. Never did they make any reference to any issues with cabling. Several weeks went by and I heard nothing from them, although I had already put a deposit down of $2,012.00. It took many weeks before I finally got connected with them. There were no phone or email updates from them at all. When they finally came out to do the install they called me and said they had a big project coming up so if they didn't do the install soon I would have to wait even longer. So my project that I paid a deposit for and already had to wait several weeks for upfront gets put on the back burner? I said that we needed to complete the project because they had the equipment in now. They installed the cameras while I was at work. I got home and two of the cameras were mounted two stories up on the front and on the third story on the back. All you would be able to see is the top of a person's head! That should have been my first clue that they knew very little about security. Also instead of moving the jacks that were mounted in the office to the patch panel they just wired the other sides of the jacks to the patch panel. This meant that instead of all the connections being located in the patch panel in the data closet I would have had to run additional cables from the data closet around the door, which then couldn't ever be closed, and into the other side of the wall! The existing wall jacks that required relocation are only five feet down the SAME wall as the patch panel, just on the wrong side of the wall. The installers had NO concept of what was supposed to occur even though we had discussed the project in detail. I then installed the wall mount rack in the data closet and when I went to install the patch panel to the rack I discovered that not only did they cut the cables too short but they also did not leave any service loop (extra cable in a loop to allow for minor placement changes.) Standard practice is three meters of service loop cable. Now I had all the mounting holes from the incorrect mounting of the cameras, connectors that were run incorrectly and no service loop to be able to relocate the wall rack. I called them several times and it took them almost a week to get back out. I had to take a full vacation day to be available. Finally, they came back out and I sat with them almost the entire day so I could explain to them what had to happen. They repositioned the cameras, reran the cable to include a service loop, but they couldn't even tell me how much of a service loop they ran, and relocated the existing wall connections back to the patch panel. I made sure to tell them that they had not put the insulation back, in the attic, after they were there the first time. There were places where there was no insulation at all. When we had the house built we had R38 placed in the attic. I tried to test the internet and discovered they had disconnected the internet line. The guys that were at the house had "forgotten" their tester and they had no clue as to how the internet was wired so no we had no internet. This was the day before Christmas Eve. We had guests coming in for Christmas and with today's on-the-go society, being without internet access is for weeks is not acceptable. I had to take another vacation day in order to be there when they were there. They ended up coming back out Christmas Eve. It turns out that there were three cables in one of the wall jacks that were supposed to be pulled back to the patch panel but one was never relocated. It w