I worked with James who was very helpful and accommodating with a late return. He came to my vehicle to load the tile himself

Nice inventory- not so with the customer service. My husband and I went in to inquire about tiles and stones for our kitchen and bathroom. Granted they were somewhat busy, and we did make eye contact with a few sales people, but no one greeted us or stated they would be with us shortly. After going through several aisles, we just left as we wouldn't want to spend money where we're not even regarded. read more

We have had a great experience working with Mark Bradley. Ask for him by name! He is helpful, kind, and encourages your creative thought-process while adding his own valuable input. Thanks Mark!! read more

I liked the nice displays they have at the Roseville location and overall selection is great! Our Sales person was Lincoln Adams, he was very helpful and full of great ideas and wisdom to help us select the perfect tiles for our kitchen back-splash. We will visit Lincoln again for any future tile needs. read more

The Tile Shop - Thank you Tile Shop! - Kitchen & Bath Near Me - Roseville, Minnesota

I have used The Tile Shop in a previous home improvement project and have had excellent customer service. NOT THIS TIME! Our project had to have been miscalculated because we ran short even with a 10% overage... When I called to order more to finish the project, I was told the mistake was based on the numbers I gave them. Rude. No sorry for the misunderstanding, or inconvenience. But I have 2/3 of a shower surround tiled. I need to order more. I placed my order and was told I would receive a call when it was ready for pickup. I never got a call. When I called to check-in, I received more outright rude customer service. They acted as if it were a bother to look it up. I'm sorry, is my purchase an inconvenience?! This is the last time I give them a dime! Lowe's has a great selection of products and YouTube has all kinds of DIY videos. read more

Just ask for Scott. The others that I have experienced are cold at best, a-holes at worst. Not friendly or helpful at all

We are gutting and redoing 2 bathrooms so I went into the tile shop for shower and floor tile ideas. They have a large and beautiful selection. It was a Sunday right after they opened. I wandered the entire store for 45 minutes and no one spoke to me, much less ask if I needed any help. When I did ask for help the salesman acted bothered and finally walked away as he was talking. Unbelievably rude. I mentioned it to another saleswomen who was nearby and she said Sundays are very busy (there were 2 other customers in the store) and the had less salespeople working because it was football season. WHAT?! I would give this store negative stars if I could. read more

They lost our business as soon as we walked in. We were aware that we arrived near closing time, but the employee who greeted us at door did not have to be so rude about it. We will never go back there again. read more

Service was fine. Goods are slightly higher priced...the kind of thing where to close a sale they do you a 'favor' and give you x% off. Would prefer they were priced right to start. To be fair there is definitely better selection and quality than the big box stores. They took the return of a few extra boxes....salesperson wasn't overly happy about it but did it without too much grumbling. All in all a generally positive experience. read more

We found stone and marble immediately that we loved, but yet could not afford. The salesman showed us the tile that looked like stone and we fell in love with it. This was the 5th time me and my husband had gone tile shopping and the first time we agreed on a tile. Loved the tile and still do!! It looks so real you would have to lay on the floor to know it's not. read more

I recently had the worst customer service experience I have ever had in this store. I have been in here before and had good service, but when I went back to ask about a product I had bought the previous week, I was treated so poorly by 3 employees, that I couldn't believe it. The first two employees I encountered completely ignored me until I spoke up. They were both rude when I asked if someone could help me. When neither helped me, I started walking back to find someone else. When I found another salesperson (who was chatting with a 4th salesperson), she started complaining to another coworker about why someone else up front couldn't help me! When I started walking out, she said she would help me. She had the worst attitude. This is a very toxic environment - I will not go back. read more

Went there on a weekend to order more tiles. Waited for a long time at the counter, one person ask if I've been help and I said no. He just kept on walking....? Walked out and ordered my tiles at Home Depot. Bad customer service. read more

Be careful with this shop. Our sales rep told us they'd allow product return past 6 months if in original box and was a stock item. Sounds good until you try to return the merchandise...they would not even take back for a store credit, nor exchange at their wholesale cost (allowing them to make 2x their normal margin) I will not recommend this location! BEWARE read more

Beware, we recently went to purchase tile for our laundry and furnace room. Although I told the sales guy I didn't want to spend a ton since it was a furnace room and laundry with cinder block walls. He steered me to the most expensive tile. When I didn't choose that he recommended a special floor prep and then added the most expensive grout on without even inquiring with me. And then he tried to sell me the smaller floor prep container when the larger container was a better deal. At the end of the transaction it was suppose to be 25% off store wide but somehow it didn't apply to my tile. Even though the sign outside said "Everything in the store is 25% off" (it didn't even says exclusions apply). Too bad for them I have a bathroom to do and a kitchen left to do. read more

Great Selection, Friendly and knowledgeable staff. I have used them for my bathroom and kitchen backsplash.

For a DIYer it's great to talk to people who actually know what they're talking about. Very helpful. The manager Matt helped me with some tricky tiling issues. I also appreciate being able to return unused tile by the piece rather than only full boxes. I've never had a problem with service. read more

I had previously purchased tile here and been satisfied. This most recent experience was anything but satisfying. Without going into all the details, I relied on them to tell me what I needed to reseal my travertine tiles. I used it but it didn't help with the look of the tile. When I went back, they told me I should have used the sealer with enhancer. And, I asked, how would I have known that? It was never suggested. They wouldn't refund me the $54 I spent on the first sealer because I used it. They then sold me their enhancing sealer which was over $90. I was sold the quart size as well even though I had this tiny bathroom to do and a smaller size was available. I took it home but was so irritated I decided to return it and not shop there again. They also sold me a cleaner for the tiles. When I got that home, it said it was for ceramic tiles and grout. I called the number on the bottle and was told that was the wrong product and should have been sold something else. I returned that as well though the sales person at the store said that it was fine to use on my travertine. I told him I would buy it elsewhere. Done with them. Trust the salespeople at the big box stores more than these people now. read more

We had a great experience at The Tile Shop with Cameron Valdez. He recognized us every time we visited, answered all of our questions to ensure our project was a success and is clearly very knowledgeable on all things tiling. When you visit the Tile Shop, it's worth waiting for Cameron! read more

Cameron the manager helped me with my over budget project and made sure I got what I needed last minute! I had issues with my order until he took over and made it right, and did it the day he was leaving for vacation. When he could of just said I'm outta here and passed it off to an underling! read more

I feel compelled to balance this rating with a positive review, as we just had a brilliant experience. We walked in with a handful of small children at 8:45pm on Friday and Don stayed with us patiently offering help and suggestions. We left at 9:15 without any mention of the closing hours. It's worth a visit! read more

My husband & I went to the tile shop this morning and looked at different tiles, etc. for over 45 minutes. Not once were we approached to see if we needed any assistance. When we did approach the help desk, we were told that he was busy and one of the other guys (& he nodded in that direction) could possibly help us. We did ask a question and it was answered but nothing more was asked of us. You have definitely lost us as customers buying tile. read more