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    Pacific Kitchen & Home

    3.0 (2 reviews)

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    9 years ago

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    13 years ago

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    Best Buy-Roseville

    Best Buy-Roseville

    2.5
    (100 reviews)
    0.0 mi
    $$

    11 January I arrived for a curbside pick up order of a phone charging cord. I waited less than the…read moreestimated 10 to 15 minutes before the employee was at my window, thanks! Before leaving I figured I should open it and make sure I ordered the right product. Glad I did because I did order the wrong one, ugh. I went inside and the door attendant directed me to where the cords were and said I should get the correct one and then I could proceed to the service desk. Now that it's a month later I'm doubting my confidence that it was Jamie that assisted me? When I did the exchange she said there was money due and I interrupted saying: yes $2 and.... She said $7. We discussed that I made the purchase with $5 Best Buy Rewards bucks... would those not transfer over or did I forfeit them with the exchange? Jamie called a manager over as they clicked around and made the $5 transfer to the correct purchase! Thank you both for swiftly processing my return, purchase and also get the discount to transfer over, I very much appreciated the wonderful customer service!

    I picked up an online order here today and the product that they gave me was clearly used. The box…read morelooks destroyed. I am normally not in the habit of carefully inspecting curbside orders but I really should have. They left the name of the previous customer on the box. I have contacted him and he is less than enthused about this experience, too. I would prefer to not have to drive all the way back to that store, but the customer service agents have not been helpful. I would strongly suggest not purchasing anything that you might use to feed your family. It is clear that they do not pay any attention to what they're selling.

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    Pacific Kitchen & Home - appliances - Updated July 2026

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