Jennifer Gerstner interior designer We were very fortunate to have Jennifer help us with specific requirements and deadlines for the purchase of a central piece of furniture. Jennifer was able to move mountains to speed up our deliver to Coeur DAlene as we would had a narrow delivery window. Her expertise and professionalism was deeply appreciated and all future purchases will be through Jennifer. read more

I was looking for a couch and wasn't sure what I wanted. Tobias was so patient with my mom and I as we looked at everything. You could tell he genuinely cared that we found something that was going to work best for us. We will be back! Thank you for making us feel welcome! read more

I recently purchased a bedroom set from the Tin Roof. There was manufacture defect that I found after delivery. I can't say enough about the great customer service I have received. Tami has gone above and beyond, she is a true asset to the company. I have to send a big thank you to her for all her continued efforts. So many companies say they strive for great customer service however the Tin Roof really follows through. Thank you, I will send everyone I know looking for furniture to you . Jesse Trindle read more

We had a recent delivery of couches that had some hiccups but the customer service of Tammy went above and beyond. We love this business, their products and customer service. Highly recommend! read more

If you are looking for furniture or design services, look no further than the Tin Roof. The quality of the furniture is excellent but even more importantly, the customer service is outstanding. Tobias was a gem. His expertise and professionalism helped more than I could have imagined. He is so comfortable to work with and never any sales pressure. I will be working with Tobias in the future and suggest that you ask for him when you visit the TIn Roof. read more

It's 2019, I didn't know that in order to have decent customer service one had to dress up to go into a furniture store. I came into purchase a custom sofa and dining set because my husband and I could not find what we were looking for at other stores or even online. I came to shop on a weekend day in jeans and a T-shirt and flip-flops. I honestly did not think it would matter or affect how I would be treated in this furniture store. I was met by a sales lady who gave me the full up and down look like I could not afford anything in the store, and she was very cold in the way she spoke to me. I didn't feel like she was even trying to help me, just giving me short answers so that I would go away. She also followed me around the store. Eventually, she walked away from me long enough for me to speak with another lady who was behind the counter at the sales desk. But she was still within earshot when I asked the other sales lady behind the counter about delivery options, since my husband and I both work out of town a few days a week. She asked me what we did for a living that we were out of town so often and I told her what we did for a living. I also told her we lived on Southhill and gave her my address. Boy did the sales lady perk up then! Now both ladies were so attentive and wanted to show me furniture for every room and fabric samples! I knew exactly what was going on, and it made me very sad and disgusted that they would treat me one way when they thought that I didn't have any money to spend in their shop, but now they were overly attentive and nice. Recognizing this, I decided to leave the store. Stores like this do not deserve my hard-earned money or anyone else's for that matter. If you are a small business in this town, you really cannot afford to judge customers in this horrible way. Learn to treat your customers with dignity and you may be pleasantly surprised at making many more sales. I for one will not be back, and have since custom ordered our furniture from another shop. I am also happy to let my coworkers, family and friends here in town know about my horrible experience so that they don't make the same mistake in coming here. Treat people better. It's sad that I even need to write this. read more

Tin roof the Tin Roof Showroom and Design Center 1727 E Sprague Ave, Spokane, WA 99202 I was a loyal customer until my recent purchase. Tin Roof sold me a motion sofa and MATCHING motion chair in the amount $9,608.02. . Sales date 05/27/21, 16 weeks ETA-estimated time arrival, delivery 12/17/21 (10 days shy of 7 months), 02/14/22 initial contact to The Tin Roof regarding a problem with dark spots over the entire chair (ONLY 7 weeks & 3 days, having in my home). . SEE 1 of several photos I shared with the Tin Roof taken ONLY 7 weeks having the chair in my home! . The Tin Roof NEVER offered a warranty on the furniture I bought. The Tin Roof NEVER DISCLOSED that the type of leather on this sofa and chair would TRANSFER DARK SPOTS from whatever clothing a person was wearing onto the furniture. The Tin Roof NEVER suggested to me I would need to sit on a throw when sitting on this expensive leather furniture or I would NEED to use a special leather cleaner to remove dark spots from the furniture. I requested to return with a full refund. The Tim Roof representative mentioned "reselect". But, the Tin Roof would NOT stand behind the products they sell if there's a problem. . Tin Roof sent a leather specialist to clean the chair with minimal results after working on it for more than 45 minutes- an hour. Heather Hanley, owner sent me a "nasty" email saying it was NORMAL wear. She said the Bassett furniture and hers would go into buying a cushion cover to replace the current one on the chair (never received). Heather also told me to throw something over the furniture when people sat on it to protect it. Hiding the beautiful pieces I spent $9,608.02 on! If you PM me I am happy to share my story of the problem and share photos I've taken. Along with the nasty email I received from the owner and the type of customer service you can expect if something goes wrong! read more

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We have spent thousands of dollars at Tin Roof since 2019. We ordered a dining set and 6 chairs in 2019. We decided to order two more chairs in November 2020. When we went to pick them up 7 months later (yes, Covid played into this) the man handling them was not paying attention and damaged one chair carrying it out of storage. We declined the chair and talked to Tim Stoltz at the store. He said they would get it repaired. Instead, they used some stain to try and cover the two areas that were damaged. I again declined the chair. Tim told us this time he would order a new one. Four months later they delivered the new chair, but the delivery person noticed it was put together wrong, so left with it before even pulling it off the truck. They returned and I inspected the chair outside so I would notice any flaws. It looked great and we signed off on it. After placing at my table and having started to prep dinner, it was so apparently that the wood stain was an ENTIRELY DIFFERENT COLOR! After sending Tim the photos he said they had two in stock that might work. We took the wrong color chair down to the store along with one of the correct chairs so we could make absolutely sure the replacement matched. It does, but the seat is almost an inch and a half shorter in length. We were done. It was over a year. Tim said they would compensate/refund us a portion due to all of the issues. He told my husband a "check was in the mail" (for barely enough on the gas and time out of our schedules) and of course it has not arrived. I realize Covid has altered some things, but our first purchase there was a new bed. When IT arrived, it did not have the capability of being put together. Tim Roof remedied this and we never said a thing otherwise. But it appears they need people that can order, inspect and deliver the items as their customers order them. read more

The Tin Roof - Furniture Stores Near Me - Spokane, Washington

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He Said She Said! QUESTION: Did Tin Roof advise customer that the leather sofa & chair they were choosing to purchase for $9,608.02 would require more care and you should throw a cover over this furniture? When you and/or your guest sit on this furniture it's likely that in 7 weeks the dye from your clothes will transfer to your leather furniture. You might want to consider another choice because this leather will require more care and you should consider purchasing an extended warranty. ANSWER: Tin Roof Representative/employee/Independent designer. - YES ANSWER: Tin Roof Customer - No the Tin Roof Representative/employee/Independent designer DID NOT. Owner believes the Tin Roof Representative/employee/Independent designer! Therefore, since the customer sat on the Chair for 7 weeks (between 12/17/21-02/14/22) The Tin Roof WILL NOT exchange or refund customer's $9,608.02. Original review: The Tin Roof Showroom and Design Center 1727 E Sprague Ave, Spokane, WA 99202. Loyal customer until my recent purchase. Tin Roof sold me a motion sofa & matching chair $9,608.02. Sales date 05/27/21, 16 weeks ETA-estimated time arrival, delivery 12/17/21 (10 days shy of 7 months), 02/14/22 initial contact to Tin Roof regarding a problem with dark spots over the entire chair (ONLY 7 weeks & 3 days, having in my home). Tin Roof NEVER offered a warranty on the furniture & NEVER DISCLOSED the type of leather would TRANSFER DARK SPOTS from clothing a onto the furniture. Tin Roof NEVER suggested I would need to sit on a throw when sitting on this expensive leather furniture or I would NEED to use a special leather cleaner to remove dark spots from the furniture. I requested to return with a full refund. Tin Roof representative mentioned "reselect". The Tin Roof DOES NOT stand behind the products they sell, when there's a problem. Tin Roof sent a leather specialist to clean the chair after more than 45 minutes-hour with minimal results. Heather Hanley, owner sent me a "nasty" email saying it was NORMAL wear. She said the Bassett furniture and her would go into buying a cushion cover to replace the current one on the chair (never received). Heather also told me to throw something over the furniture when people sat on it to protect it. Hiding the beautiful pieces I spent $9,608.02 on! If you PM me I am happy to share my story of the problem and share photos I've taken. Along with the nasty email I received from the owner and the type of customer service you can expect if something goes wrong! Letter to Company REQUESTING Exchange or Return with Refund: March 21, 2022 Heather Hanley, Owner The Tin Roof Furniture 1727 E Sprague Ave Spokane, WA 99202 Dear Heather: I am writing you this letter regarding my most recent purchase of furniture from the Tin Roof. Since 2017 I have had an on-going relationship with the Tin Roof. In 2017 I purchased a household of furniture from the Tin Roof furnishing my newly built ********** home. Since then, I have made many purchases over the years. Unfortunately, my most recent purchase has been a disappointing experience. Customer ID: SALE TOTAL: $ 9,072.60 Sales No: DELIVERY CHARGE: $ 149.00 Sale Date: 05/27/2021 SALES TAX: $ 535.42 Delivery Date: 12/17/2021 GRAND TOTAL: $ 9,608.02 Attached please find a copy of the receipt for the Magnificant Motion Chair and Magnificant Motion Sofa ordered, as follows: After waiting 6 months and 20 days I finally received the sofa and chair. Unfortunately, in less than two months the chair was showing unacceptable wear and tear. I contacted my representative Tin Roof employee now Independent Designer ********** on February 14, 2022, to discuss the situation and submitted photographs (see attached) of the chair. On March 15, 2021, your leather representative Clint was here to attempt to clean the leather with little success. Consider this letter a formal request to schedule a pick-up of both the sofa and chair and issue me a complete and full refund of $9,608.02. Sincerely, Karen Schomer Tin Roof DENIED my request. Tin Roof Heather Hanley, owner says this is a NORMAL Wear Issue and is NOT covered under the Warranty. The photo's show the damage in ONLY 7 weeks after delivery to my home. read more

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This furniture store has medium to high end products. I think they are really serving a higher end client as a result. The furniture was not really in our price range or style. The folks running the store seemed to be helpful enough but really when looking for something like a chair it really just requires a lot of sitting to find what you like. This store sells dining room, bedroom, and living room furniture. It appears that this store does quite a bit of custom order items as well. I really thought it was interesting that this higher end shop is located in a lower end part of town as well. read more

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We loved working with Tin Roof on our furniture for our new home. They were able to help us find a style and design that worked for our family needs. We also love their support of community events and small businesses. read more

My husband and I walked in to look for bedroom furniture. We wanted to support a local business. Boy, they clearly did not want our $$$. We got the cold shoulder and were told to just walk around to see what was on the floor. No "how can we help you" or "can I show you what we have" or "we can order from these manufacturers." Won't step foot in this store ever again. read more

Heather made a complex project simple but with lots of attractive choices for my 92 year old mother moving into assisted living. Budgets and floor plans for her to study. Kept it fun and yet professional. Mom thinks she walks on water and she might be right. read more

Very knowledgeable and helpful staff, and SO MANY OPTIONS. Beautiful pieces and excellent show room.

It was very easy to go in and buy the furniture. They have a very nice selection. After the purchase and when delivered the problem began. One of my chairs came damaged as did the tray to my coffee table. When I received the replacement it too was damaged. Have never heard about another replacement. I did call about the chair and someone reported a damage claim. I have no idea what is happening with that. Then one of the recliners I purchased started to make clunking noise, I reported that and was assured that the manager would call me. It is now two weeks and I have called multiple times with no call back from the manager. My daughter purchased chairs from them and got completely wrong chairs. Still waiting for the new ones. No service is what you get when u buy here. read more

I had the absolute worst experience at Tin Roof. I was treated as if I was a complete idiot and no one wanted to help me. The customer service (Tami or Karen) belittled me in front of my family and other customer's. The situation escalated into a larger ordeal when their person in the warehouse ( I believe it was Tony) wouldn't help me and was sent up to speak to the office. Ill never shop here again and hope that others do not have the same experience as I had. read more

Beautiful furniture but NO service after the sale. We spent $11,000 on new living furniture and $800 on a new chandelier in 2020. The chandelier has been a problem. There was a chandelier that we liked in the show room. We were offered a special price on the show room chandelier but chose not to purchase because one of the light sockets was broken and didn't want to risk more problems so we ordered a new one. We now are having the same problem Tin Roof had with their light. We were hoping they could offer a solution, as they were able to fix their light. I have contacted Tin Roof via text starting in January 2022 to see if they had any solutions. For three months now I have been told someone was going to get back to me; service manager, store manager, and that has not happened. Good luck if you buy! We won't be back!! read more

Located on unassuming East Sprague, The Tin Roof is an urban escape to style. The inventory changes quickly and there's always something new whether your looking for furniture, accessories or a unique and tasteful gift for your BFF. Better yet, it's affordable and they have great sales. Owner Heather Hanley and her crew have unmatched home finesse and style they'll loan you to turn your home or condo into something pretty fabulous, yet very "you." The Tin Roof is one of those shops you wish you owned. Check out the new downtown store Concept:Home on 1st & Washington for a slightly more modern look. Both stores are fabulous! read more

Worst customer service I've experienced in a very long time. We recently visited and were completely ignored. Felt like we weren't "good enough" to even be acknowledged. Much better stores close by that I'd rather spend my money with. Will never return to this establishment. read more

Where to begin. We recently purchased a Basset sofa online for our vacation home in Nine Mile Falls. I received an e-mail from Basset that Tin Roof will be the local rep and would take care of all the customer service. If you want terrible customer service this is the place for you. I never received one phone call from Tin Roof about my purchase. After several calls I found out Tim the manager was in charge of my order. I left messages for him to call me, still nothing. I finally got him on the phone and his response was "sorry my bad" Tim was rude and had a very," I could careless" attitude. I live in CA so a lot of organization has to take place for delivery. I knew it would be several months to have the sofa made and I was fine with that but I had to contact Basset for any updates on arrival. When it did arrive in Tin Roof's warehouse I again tried several times to contact Tim. When I finally got him on the phone he was rude and dismissive. He transferred me to Tammy who was nice enough to schedule my delivery. She listened to my concerns and assured me this wasn't the way they do business. Her way of making it up was to give me a $100 gift card if I spend $200. Seriously, no thanks. I have a whole house to furnish but I will never step foot in Tin Roof. Tim was happy to collect his commission on a $7,000 couch with zero customer service. read more

The Tin Roof is a designer/dreamer's paradise! They have amazing pieces at a good price and you can spend hours wandering through the two-story shop finding new, unique things you just have to have. No matter what your design style, you will find something that works for you here. Their customer service is phenomenal as well. LOVE The Tin Roof! read more

Delivery men Omar & Moe are incredibly professional guys. They have delivered several items to our house on different occasions & have always been on time, polite & professional. If purchasing furniture from The Tin Roof, always ask for Omar & Moe to be your delivery professionals. Great guys. read more

I love this store! Beautiful, quality furniture for all sorts of tastes. I've purchased a number of pieces, and have been happy with every one of them. The service is outstanding and they really help you figure out what you're looking for and find the piece that is perfect for you. Heather and team is the absolute BEST! read more

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Why are there no prices for their furniture online? That is a waste of my time, on to the next.

The store had some beautiful pieces but I was literally followed around by the sales rep who then proceeded to scold a younger rep for talking to me as she was "helping me already". Apparently they claim there steak on the act of greeting a customer & stalking them throughout the store. The younger gal quickly walked away after being shamed and embarrassed. Despite the cool furniture I will never visit there again after seeing how aggressive they are. Hopefully the sweet young rep finds a job where she isn't bullied by money hungry older women. read more

We had a great experience buying furniture for our entertainment room. The salesperson was knowledgeable, not pushy and everything we were interested in was in stock. Scheduling delivery was easy and convenient and the delivery guys were top notch. We had added a battery pack for a power recliner loveseat and one of the delivery guys talked me through how to install it, charge it, etc., They were respectful, wore masks and the second gentleman exited the house as soon as he was done with his part in moving the furniture. We also received a thank you bag with some goodies and a handwritten thank you note from the owner. We would shop at Tin Roof again in a heartbeat. Support local businesses! read more

This company is comprised of predators and opportunists, beware! I have no idea what these people are thinking. They offer average furniture and mark it up SO high, you would expect it to be hand made from Italy. It's not. Rather, it is slave made in China. The pieces are not unique at all. Just the average rabble you would find at any furniture store...the usual, boring debris that people with absolutely no taste would peddle. Ugh. Save your time and money. you have a better chance of finding something of value from the Goodwill. These people are frauds! read more

Bought a steelcase chair and ottoman for $1500 and the leather started peeling off. Tin roof refused to replace or repair it. Will never buy anything from there again. read more

Great customer service and very helpful but for selling high end furniture we expected much more out of our purchase. Our sofa is almost 5 years old and is not holding up at all. We invested in a very pricey couch and love seat because it was one of the only brands that doesn't use chemicals in their products. Unfortunately, the foam is already very broken down and getting uncomfortable to sit on. You can't rest against the arms without the framework digging into your back. Lesson learned. High end furniture stores don't always equal better furniture. This is not a direct reflection of the store itself, but the disappointment comes from being recommended a sofa that was to last and hold up well. Which it hasn't. read more

We love the tin roof! We love their furniture, and they are our go to shop for awesome accessories!

A visit to Tin Roof is a MUST!!! Truly the only place in WA (other than concept home) to find any and everything you may be looking for at a reasonable price. The staff are very friendly and knowledgeable, if you can't find exactly what you are looking for they will find it for you! read more

I have bought 3 couches in 13 yrs. usually by a year is over ,I feel a 2x4 in my back. I bought a flex steal recliner a yr ago and its holding up strong. So I bought another and a small couch. I cant express enough the wonderful service I got from the sales people(esp Melissa) and delivery people. It was wonderful. So it you want quality and selection on Good furniture.. I highly suggest you go to The tin roof. Its the best. read more

Stopped by The Tin Roof yesterday and was blown away, this store is a true Spokane gem! The furniture and decor is comprised of a mix of traditional and contemporary offering something for everyone. My husband and I were immediately greeted and were offered coffee. The sales people are friendly and helpful; not the least bit pushy. I wanted so many things! I like how they group furniture and accessories so you can picture what it would look like when it's set up in your house. I can't wait to go back! read more

Customer service is #2. We've spent quite a bit of money with Tin Roof but you wouldn't know it. Be sure to manage your purchase from ensuring the order is placed to delivery. Also, have lots of patience, they have their own timelines. read more

Everytime I visit The Tin Roof I get inspired to update my home, especially my decor. The Tin Roof makes it so easy to pick up ideas and pieces that can really add personality to a room! If you need current and innovative options to update your home, you need to shop The Tin Roof regularly as there are always new displays and pieces on the floor.. read more

We purchased two sofas at over 5k. They arrived and we noticed the fabric wasn't nearly as nice as the sample we chose. Contacted the store and they stated the mfg was at the mercy of the mills. Therefore they are not liable nor is the store. They refused to take them back. it is just variations and customer is stuck. The discrepancies is quite noticeable. Sample on floor was 8 years old and fabrics change. This store should stand behind their product. I made it clear I would not have purchased these sofas in the fabric I rec'd and I would never buy from a store with such poor customer service. I will be buying all my furniture from Madison Home as they stand behind what they sell. I'm disappointed and will have to live with these for years to come. I say shop elsewhere. There are better stores in Spokane. read more

Extremely poor customer service. Twice we have experienced the same thing with The Tin Roof: when we had problems with the furniture, they placed the blame on the manufacturer and/or claimed that we did not care for the furniture properly, and they refused to take responsibility for the product they sold. The most recent experience is with a leather chair we purchased several years ago. We treated it as instructed, but after awhile noticed cracks developing. We thought that odd, but when recently it started peeling, we realized it was not actually a real leather chair. The Tin Roof refuses to take responsibility. All they would do is blame shift, saying we did not care for the chair properly. They were deaf to the message that it was not a care problem, but rather the problem started when they sold us a chair which was called leather, but was actually bonded leather. What is happening to our chair is exactly what happens to bonded leather chairs. I recommend not shopping at The Tin Roof. They have an integrity problem, and they are not interested in standing behind the products they sell. The man from Tin Roof who spoke with my wife, told her today that they do not have "sales people" at their store. He said that the customer needs to know what he or she wants. The employees at The Tin Roof, he said, are not expected to explain things like the fact that a "leather" chair, is not leather. He interrupted her several times, and then launched into a long story of his version of how we probably shopped (even though he was not there), implying that we likely were confused after looking at many pieces of furniture. It was, frankly, very odd that he did that. He was trying every angle possible to not accept responsibility. We did not ask The Tin Roof for compensation. We called to tell them that they sold us a chair advertised as leather, which was not leather--and that they were responsible for that action. However, The Tin Roof does not accept responsibility for the furniture they sell. read more

Went furniture shopping and found it to be over priced. Was also very cluttered I could not really check out some of the sofas because of all the decoration read more

Poor customer service! We purchased a chair that apparently had a staple come loose - not really a big deal. So, I contacted the customer service rep for Tin Roof and was made to feel that my "bargain" $750 chair was such a deal that I was on my own for the repair. Such a simple fix but they weren't willing to step up. Buyer beware!! read more

Definitely the coolest furniture in town. A great collection of furniture and accessories in a big space where you can see everything. It's a bit pricey but they have big sales and bargain items on the floor. They also have a clearance place, "Reskued" that is right behind the main store. The staff are friendly but not pushy. It's always a fun place to wander. We just moved and have been back several times to browse and buy. read more