I used this service once in June 2022 and it was completely fine except that when we arrived at the…read moreairport the driver charged $10 more than what I had been quoted. Whatever. It was 5 am and it wasn't the driver's fault--given the early hour and the pandemic, I tipped him. This year I tried to use the service again and made a mistake on the online form. They sent an email the following day asking me to "review my information as something was amiss". I could not see the form I had submitted so I called them thinking I could simply read them the correct info. The person who answered was irritated from the start and became ruder and ruder with every bit of credit card info I gave him, interrupting me to say "that's mistake number 2, that's number 3" followed up with admonitions about how they were a very precise business and required accuracy. As much as I did not want to ask a friend to drive me to the airport at 5 a.m I simply could not allow the verbal abuse to continue so I told him we were done and asked him to cancel the reservation. Immediately after that I was treated to a barrage of hostile and rude texts with screen shots of our correspondence in which my mistake tally went up to 5 and my memory was called into question. I asked the man to stop texting me and he did not. He threatened to drag my name through the internet, and made other choice personal comments about my cognitive abilities complete with snarky emojis. He then insisted that I had used the service in 2018, not 2022, and that my memory was bad. In fact, I had booked the service in 2018 but cancelled because my neighbor said she would be happy to give me a ride. Total and complete bummer, super upsetting and somewhat threatening and creepy given that he has my address. So much for supporting local business--Uber or Lyft will work just fine.

This company is terrific. The drivers are dependable, show up early and leave the property at the…read morecorrect time. The cars are clean, well-maintained and comfortable. The driver skills are excellent and you can relax knowing you are in good hands going to your destination. We took the service to and from Tucson to Sky Harbor airport in Phoenix. Flying in and out of Phoenix offers many more direct, non stop flights at a lower prices and the car service to Phoenix takes all the stress out of traveling.

May be out of business. Because I submitted 2 requests online for quotes, and I also called the…read moreleft a message. I was unable to get an airport transportation quote or any response at all in the last 7 days of trying, so I gave up.

Bruce was my driver from Go Green Shuttle and he was AWESOME! From my initial contact to drop off…read moreat the Tucson Airport was VIP treatment all the way. The rates are extremely competitive for a personal driver and not having to deal with the hassle of a shuttle service. I will definitely use him again and refer him to all my friends.

One star for having a way to make appt on line…read more No more stars because they didn't show up. No more stars because they never answered my messages. I figure they just don't care.

Awesome service, got me to my destination and was super nice. Would definitely recommend!read more

timely safe trip and a pleasant guy to work with. would definitely use again in the southwest.read more

My husband and I just returned from our honeymoon in Negril, Jamaica. Well, Traci was our travel…read moreagent that helped us navigate travel during this crazy pandemic. Initially, we were supposed to go to Amsterdam last April but, of course, that trip was shut down by COVID. Traci worked her butt off to get our credits from the cancelled vacation and then worked to plan an amazing experience at Couples Swept Away in Negril. Between my questions, ever-changing COVID travel requirements, COVID testing and getting travel authorization from Jamaica Traci was there every step of the way. Even when we finally arrived and ran into a couple hiccups at the resort she was working on our behalf. In the end, my husband and I had the best vacation of our lives and I know for a fact that we couldn't have done it with out Ten Palms Travel!!

I am so grateful for Traci and Lisa! They helped me plan a perfect graduation trip for me and my…read moredaughter. We traveled to Rome Italy and had a blast! We had a few hiccups while in Rome and Traci and Lisa helped us work those out. In fact, they also helped us extend the visit an extra day so we could travel to Florence. We had a blast and are so thankful for all the hard work Traci put in to make it perfect! I have been in 36 countries and 10 Palms is the first travel agency I have ever used. I will be consulting them on every future trip overseas I plan! Thank you Traci and Lisa!

Our Special Olympics group has used Mt View tours many times over the years. Dodie and her team…read morehave been wonderful working magic to get us where we need to go. Recently we weren't able to get a reservation because a bus wasn't available. Less than a week later we had a bus due to a cancellation. On a recent trip, we had bus trouble and our driver Joe fixed it and got us back to Tucson safely. The drivers are exceptional, caring, kind, easy to work with. The office staff is great and try very hard to accommodate our needs. Thank you Mt View for your relationship with our group over the years

I spent nearly $18,000 with Mountain View Tours....when problem(s) with their service was brought…read moreto the owner Greg, he refused any accountability, yelled at me, stormed out of the room, and later took a job at my mental state because my wife has stage 4 cancer (see photos) Wire transfer attached to prove I'm a customer in the event Greg tries to claim I've never done business with them

The Chepe Express is a great trip with staggering vistas and amazing viewpoints, with excellent…read moreside trips and experiences. It is not a luxury cruise. It is not a new, high speed train. It ambles along with a shimmy and shake through beautiful scenery over remarkable terrain. Side trips are in rural areas with rough, often dirt, roads. We appreciated the small, rather rugged, touring vans. That being said it is worth every shake and bump. CBX is a GREAT crossing. (I recommend staying in San Diego rather than Otay Mesa as there are very limited services, like restaurants, available.) TIJ is a beautiful, modern, efficient airport. LMM is also a fine airport and the guide(s) had us on our way in no time. The guide and drivers were knowledgeable, personable and professional. Full of details and history each excursion was a delight. Helpful and concerned, our guide followed up and worked through a medical emergency in the group. It was not a foodie experience. The included meals were adequate though uninteresting for the most part. We enjoyed the whole experience.

This is not a review of the canyon, hotels, restaurants or train. Only Copper Canyon Mexico…read moreSpecialists. The trip is amazing and should be on everyone's bucket list. Just don't use CCMS. Below is my description by email to CCMS after the trip. Their response was I should have read the fine print which gives them the right to change anything on the trip. I want to clarify that a phone call was made 3 days before the trip and were assured that the travel days would be in a luxury tour bus with a restroom. I also want to clarify that every person on this trip complained about the van from day 1 until the end. From my email: The description of the trip clearly states that we will be traveling on a deluxe coach bus for the duration of our trip (except for train travel days). Instead of a deluxe coach bus we were traveling in a small Sprinter van with 15 people on the tour, a tour guide and a driver. It was crowded and very uncomfortable. Some of the seats didn't even have access to a window so these people were not even able to see the scenery. My husband, who is 6'3", couldn't fit his legs between his seat and the seat in front of us. He had to sit sideways with his legs in the aisle sometimes for 8 hours at a time. The Sprinter was also a very rough ride. All of the people who wore step trackers were "tracking" thousands of steps while sitting in the van due to the bouncing and rough ride. My personal best was 17,000 steps while never actually walking. Also, being in a small van versus a deluxe coach bus meant we didn't have access to a restroom. Of course, this was uncomfortable and stressful since we never knew when we would be stopping for a restroom break. Our guide was not proactive in planning stops. We normally had to ask and then it could be an hour or more before the stop was feasible. My husband and I had been planning this trip for years and were very excited. The travel in the Sprinter van basically ruined this trip for us. We were uncomfortable in the seats. Uncomfortable not having access to a restroom. Disappointed in the false advertising for the trip transportation descriptions. The group complained about the van from the very beginning of the trip. We were told the night before we were to leave that we would not have a bus but would be in this small van instead. As you can imagine, everyone was upset and was asking for answers to why this change had been made. We never received an answer but were given some vague promises of a deluxe coach bus being delivered to us somewhere along the route. Guess when this happened? On the very last day after we crossed the border. So we were on a bus (which was wonderful) for about 3-4 hours. I estimate we spent 40-50 hours in the van. Our tour guide also suggested that we "switch around seats" after stops. Why would this help? All the seats were horrible. All were uncomfortable. Every other tour group we crossed paths with had a deluxe tour bus including another CCMS tour group. It became a joke to stand beside other tour groups buses and talk about how wonderful their trip must be compared to ours.