Absolutely appalling experience at this store today. I have gone in the past to this location and not had the greatest experience, but as someone who does a good amount of shipping, I know that customer service is not number one on any list of any shipping service. You make excuses for them and move on. Today, I can't move on from the terrible experience I had.
To begin with, I was never greeted and asked if I could be helped, even though there were three employees behind the counter chatting, two of them wore name tags that stated "manager." I eventually just strolled up to the counter with my package hoping someone could help. April, the woman behind the counter with an attitude that wouldn't stop, asked me if I needed postage on the padded envelope I was shipping. I stated that I did, and she meandered to the back, weighed it, tried to charge me $60 to ship it, realized that was wrong, and meandered back to repeat the process. The entire time she was also chatting with Phil, the manager, about how the lady in front of me had commented on her black hat with "fame" written on the front. When she made it back to the register, directly in front of me, she made a comment to the manager that the lady had a problem with her hat because she (April) was black and the customer who commented was white. I don't have a problem with chatting about someone who offended you, but to talk about it in front of your customer, who also happens to be a white woman, is simply unprofessional and rude.
After those comments, I knew I just needed to get out as quickly as possible. I asked April if I would receive a tracking number for the package I was shipping. Her response, with a metric butt ton of attitude, was, "That's what I asked you at the beginning, if you needed postage or tracking or not." Quickly reminding her she never asked me if I needed tracking, I moved on with the transaction. She asked for my information even though my address and name were clearly written on the return address section of the package. She then asked me what the contents of the package was, and I didn't want to give up that information because it was something valuable. When I responded with "It's a gift," she stated I needed to be specific. I told her I didn't want to have that information about the contents of the package on the label, and she again demanded that I tell her what it is. I made up that it was "chocolate," and both she and the manager, Phil, shook their heads and laughed at me. To top it all off, she told me that to ship something that weighs less than a pound and which would take a week to arrive would cost me $17. I knew good and well that I could ship it at the post office for $3 to arrive by the weekend. I immediately stated they could have their envelope back, ripped it open, and took my item back. No word from April or her manager as I walked out the door.
Bottom line after this novel review is that I am appalled at the manager's lack of control over his employees and their complete and total absence of friendliness and customer service. I will never again step foot in that location, and I hope you all follow suit. Go south on Monroe to the UPS store in the Trader Joe's parking lot, or better yet, the post office on N. Highland. They have some great people in there who are always willing to help and already greet me with warmth. read more
