Great customer service! First time at this location. I've been inside their Higland, IL a few…read moretimes. They also have a store in bethalto, IL. I came here to mail out some important documents. I picked out a big envelope, but the guy said I could downsize to the midsized one. That helped and saved me a little $. The only slight set back was they don't have certain contracts with ups. So I couldn't mail out my already prepaid item for Amazon. I had to go to the ups in dierberghs which isn't too far away. I'd come back to ship here when needed. It's in a lot with other stores. But their lot doesn't get super busy.

Great prompt service. And no waiting or lines to fall into. Parking was a bit of a hassle but…read morewalking to location did me good.

Owner of Copy N Ship is a very nice lady. The other woman who works there is nice too. They offer…read moreso many handy services and they are excellent at what they do. Highly recommend!

I use this location from time to time as my Amazon Hub. Packages seem to get here very quickly and…read moretheir hours allow for pick up after work. The staff is friendly and I am usually in and out in a few mins. I have never used this location for anything more than a pick up place but I do plan on shipping things out of here for Xmas. Great service.

Aaron was very prompt and cordial. He responded to my text right away. He showed up on time and…read moreassessed the work required. Gave a rapid quote. He listened to my requests and provided very appropriate recommendations. He installed windows in our basement. Painted the walls and the floors in our basement. They all were professionally done. He was on time. He was very conciencious and honest. You can tell he enjoys doing a good job. I recommend him highly.

great communication, good service. i would recommend and use for projects around our home again.read more

We visited the Mail Box Store looking for a notary. They were so helpful, friendly and just good…read morepeople. I would recommend anyone looking for mailing services, notary and other great services.

I had some old photos scanned to create digital copies of them since they are the only copy around…read moreof these photos and I'd be heartbroken if anything happened to them. Barry did a fantastic job with them! I can now rest easy that I will not every lose these and I can share them with other family members. THANK YOU!!

Jim was rude, arrogant, and thoroughly ill-tempered. I have been a customer of this UPS store for…read moreseveral years, but will NEVER go back again! When customers become an inconvenience to retail businesses, it's time for them to consider another line of work!

I use this location several times a year to ship packages and returns both domestic and…read moreinternational. Always fast, friendly, helpful and professional.

I recently bought a framed item via an auction house and called them. They went, picked up the item…read moreand shipped promptly. The item arrived safe & sound in FL and it was very professionally packed. Very impressed w them. Use these guys. They are fantastic!

Hands down the worst packaging attempt I have ever seen. They ruined a 1930's brewery piece made of…read moreplaster by going 3 times around it with small bubble wrap before dumping it in a box of peanut packaging. It didn't matter that it was double boxed, since the wrap was so tight that it placed tension on the extended arm of the piece. The piece arrived with the arm busted off and shards of plaster in the wrap. They had the audacity to blame UPS since they transported it, but the piece was doomed from the start. I was charged $120 by Pak Mail for materials and $18 in labor.to pack it. The packaging materials would run you under $20 retail, so how about that for a profit on materials? The "labor" expertise mirrored that of a 10-year-old (no offense to any10 year olds out there. When it was all said and done, they sent me a check for $40 out of the kindness of their heart after I demanded to be compensated for their packaging negligence. This is just one of many reviews I'll be posting about them. I'll also share the experience with the Selkirk Auction House the "highly recommended" them. Keep in mind that Pak Mail is a franchise operation, so your experience at other locations may not be the same as mine.

Had to return some Amazon packages and Nathan gets what customer service is all about! Will…read moredefinitely recommend this place. Thank you again Nathan.

Love this place. I know that all I have to do is walk in with my item(s) in hand along with the…read moreshipping address and The Mail Box Store will take care of everything. No problems ever. A huge time saver!!

Larry and his son are amazing. I show up and they know who I am, and most others I see rolling in…read morethere. The big dog is a delight and friendly as well. Overall, this is what small town customer service feels like.... Need a hand out to the car? They already know and are prepared. Questions about shipping? They'll give the best options. Happy as can be...

I recently dropped off a package at Postal Plus and learned something I wish I'd known earlier:…read morealways ask for a receipt. The team was friendly and took my package, but they didn't automatically provide proof of drop-off. Unfortunately, the shipment never showed up in the USPS system, and I ended up losing the cost of the product. The owner was responsive when I reached out, which I appreciated, but there wasn't any help for the financial loss. Overall, the shop seems helpful, but their process doesn't include giving receipts unless you ask--so make sure you do. Sharing this so others don't run into the same issue. A quick receipt can save a lot of stress later!

Rude little balding man with bad breath made it where I will never be back. You probably want to…read moreavoid it too. I went in today to look at some of their shipping boxes, and he came over and told me not to touch them because he would have to fix them when I put them back. Then he cussed at me (god d*** it) and proceeded to flip the ones I had looked at. I didn't put them in the wrong place, they just weren't to his OCD standards I suppose. He also talked condescendingly to me as if he were the smartest person to ever live. (FYI: You work at a box store. I'm an engineer. You haven't done much with your life.) You can go straight to h*** sir. Do not pass go. Do not collect my money.

Had to drop off an Amazon return and had great service. My item was accepted in its original box…read moredespite a different ups store telling me I needed to place it in a bag. The young man at this store looked at my box and that I had brought a bag along then said not to worry about it. He was so nice.

Wow...I would think that it should be customary for the employees to at least say hello to a…read morecustomer. I walked in at five minutes till six with my packages all labeled so no work for them to do, I said hello to the three girls standing in the store, one vacuuming, and the other two behind the counter, not one of them said hello back. I laid my packages on the counter, and then said thank you.not one response from any of them not one word the whole time I was in there. I bring packages several times a week, and I am just amazed at the lack of customer service or even the ability for the employees to say hello.