The Troy il mail driver, female, is the most inconsiderate. This individual does the Melody lane…read moreroute. She leaves packages out on the road on rainy day snowy days and anytime she feels lazy. Our items are damaged or damaged. I have reported her several times and she does what she wants. There is something terribly wrong with her. Postal! I have confronted her before. She fears not! I'm I wish the post office would take responsibility for there emplyee

Easily the most overpaid SOB's in the state…read more The mail carrier cannot even be bothered to close the mail box. So when it rains the mail gets soaked. But they do not care they put it in the box. Not their fault they did not close the door right? They have absolutely no problem delivering to the wrong address. I have the advanced notice as to what mail is coming. There has been several times where I get an email saying something is coming that we do not have a scan for and then the mail arrives and whatever it was is not there. Then in in office. They cannot possible give you a piece of tape. Oh no. I needed two piece of tape but I had to buy a $4 roll of tape. You are telling me people some of these people are making $20 an hour on up and they cannot give away two pieces of tape? $20+/hr is waaaaayyyyyyy overpaid for ringing up a transaction or putting a letter in a PO BOX. Ringing a transaction I admit requires some skill putting the mail in a PO Box requires being able to read. Wow way to put that third grade education to work.

Well over the years it has only gotten worse. Post office…read moreloses or mis-delivered my letters every week. Unable to ever recoup any money due to the process put in place for insurance. I'm looking/know they can do better. Stop lying and start taking responsibility for your errors in service.

I've been using this location for many years for shipping items. The workers are all very kind and…read morehelpful.

The woman working at the counter was so rude for no reason. I felt like I was at the DMV.read more

LET ME HELP YOU SAVE YOUR MONEY AND PREVENT A HEADACHE. I WILL NOT GO TO COLLINSVILLE POST OFFICE…read moreAGAIN. I mailed a letter certified mail which should arrive in 3-5 days ( sent on 3/20/2024 asked if it would arrive by 4/1/24 the response was "it will arrive in plenty of time ") It has been 2 1/2 months and we still have not recd our check. We had to pay for a certificated mail. Pay to stop payment and pay a fine for being a late payment. We asked supervisor (Stephanie) for a refund and she refused. She stated that the letter was delivered. But it took over 2 1/2 months that is not an acceptable timeframe. We are still looking for the check we sent. Give your business to other Post Offices NOT Collinsville.

This isn't the closest post office to be but they process passport applications…read more When I first stopped by it was jut to pick up an application and ask questions about getting a passport for my son. It was extremely busy, long line and wait. Despite that, The lady I spoke with was very helpful and patient, I had tons of questions. Usually when you get to the front the clerk is mean and nasty but not in this case. She explained the fee, what not to write on the application, how to the fee is broken down and times for processing his application. Now, today I tryed my best to get here at 9am but didn't make it till 9:18am. Already there were 2 people waiting to get processed and 1 already being seen. The wait wasn't that long... I believe we were there for 45 mins. That included the wait in line of 3 ppl, processing our application and paying! It's best to have all paperwork filled out when you get there. If not, the wait could be longer! Zelda was Awesome... She processed my sons passport application, super friendly and fast! I normally don't go to this post office but at the end of the day I would go back if I needed too!

Had a Passport appointment for 0930. When I arrived I assume they were helping someone else who had…read morejust walked in. My appointment time came and went with no urgency by the staff to help me. I eventually got waited on at 0950. If I wanted an 0950 appt time, that's when I would have booked it. This post office showed no consideration for customer's time.

They consistently don't attempt to deliver packages but misrepresent they did by leaving notices…read morethey tried to deliver by sticking a notice in the mailbox with your letter mail and take off. They don't get out of the vehicle to driver the packages. I have seen them do it many times but unable to catch them to get my package because they do it so quickly. Mail takes forever to arrive (sometimes weeks when it should take days). When I do get packages, they are often left on the edge of my porch where it sticks out and gets wet and destroyed instead of under the covered portion where common sense tells to do it.

I feel that this post office does not get enough credit. The staff are always friendly and helpful…read more I have never had any issues as the lines move quickly.

This is not my hometown Post Office, but I go to Lebanon fairly often because my gym is there. The…read morepersonnel here tend to be more helpful than most Post Offices.

Small but nice post office. Friendly and efficient clerks. Small town feel.read more