This is a busy store. Especially during and after any holiday. The staff works hard to accommodate everyone. Here are a few things to know. Those folks who have a PMB (personal mail box) and receive packages will get notices in their box. Since I'm one of them I know that PMB customers form a line on the left. Since we are picking up our packages one of the staff will step aside to assist us. We are not cutting in line! Amazon returns form the line on the right. There is an Amazon checkout kiosk that is fast and easy. If no one is using it. Do yourself a favor and use it. You'll be in and out in no time. Unless.... You have misread the rules for your return. Moral? Understand your return. For all of the people waiting in a line out the door being rude does not help anyone. Like I said, the staff is knowledgeable, accommodating and professional. But they can only take one person at a time. read more

This store is supposed to open at 8:30 am. I arrived on a Tuesday at 8:50 to find the lights off and the doors locked. I waited until 9:00 am, but still not open. You need to do better, UPS! read more

Ravi was great! Came in for a notary, quick friendly service. Best notary in town. Would recommend

I'm expecting a pickup, but have not been informed when. Yesterday I came home to find a slip on my door, with NO time for me to expect the next attempt! And this is what they are supposed to pick up. It was left with NO explanation or doorbell ringing (I have a Ring), and I retrieved it from my front step 5 minutes after delivery. They are impossible to contact! Am I expected to stay home for the next 24 hours? Very poor service! read more

The UPS Store - Delivery from Costco - Shipping Centers Near Me - Bellingham, Washington

This was the worst customer experience I have ever had. I walked into the UPS location and asked for help with some heavy boxes I needed to return. It appeared that the owner, Ravi, approached me and said that I had to bring them in on my own, and suggested I use the dolly instead of offering to help me. I explained that they are too heavy to unload by myself, and if someone could give me a hand. He replied that I should have requested a pickup instead of a drop off because they are not required to assist the customer. It's very sad that the owner of this franchise clearly doesn't have good ethics or customer service. We shouldn't guide this young generation when they are learning these kinds of behaviors from terrible role models. I guess he was never taught what the term Gentlemen means. It doesn't even deserve a 1-star, and I would never recommend this location to my friends and family. 1-star Rachel A read more

I dropped off a package to return back to Amazon on July 1 and it seams to be stuck in their warehouse in Lathrop California July 2nd and hasn't moved, it is now July 9th, I called UPS and because Amazon started the return, UPS will not talk to me about it or the delay, it is just sitting in the UPS warehouse for 8 days, who knows why.. I will not be using UPS in the future to deliver anything again. Do Not Trust these guys!! Ship Carrier: UPS Tracking Number: 1Z67561Y7855125959 Status: Package is out for delivery. Return Authorization Dk4nkDfsRRMA Destination: LAS VEGAS, NV, US Estimated Arrival: Jul 1, 2025 Track your package Date Time Location Event Details Jul 2, 2025 11:54 PM Lathrop CA US Package arrived at a carrier facility. Jul 2, 2025 02:04 PM Roseburg OR US Package left the carrier facility. Jul 2, 2025 12:03 PM Roseburg OR US Package arrived at a carrier facility. Jul 2, 2025 08:23 AM Portland OR US Package left the carrier facility. Jul 2, 2025 07:46 AM Portland OR US Package arrived at a carrier facility. Jul 2, 2025 05:04 AM Tacoma WA US Package left the carrier facility. Jul 2, 2025 02:44 AM Tacoma WA US Package arrived at a carrier facility. Jul 2, 2025 01:03 AM Tacoma WA US Package arrived at a carrier facility. Jul 1, 2025 10:44 PM Bellingham WA US Package left the carrier facility. Jul 1, 2025 09:17 PM Bellingham WA US Package arrived at a carrier facility. Jul 1, 2025 12:31 PM Bellingham WA US Carrier received the package. Jul 1, 2025 09:25 AM Bellingham WA US Package is out for delivery. Jun 30, 2025 06:30 PM --- Return request is created read more

I absolutely love this UPS store. This is a high volume store and they are always patient and kind. Kaitlyn and Bina helped me today package a light saber from Disneyland that was a special gift. They took the time to create special packaging and took extra care of ensure there would be no damage while being friendly. read more

Friendly and quick staff. They were able to help me with what I needed in a timely matter

Quick. Even if there's a line, it moves fast. (But I generally go early in the day.) Nice folks. Put it this way: I don't hate going there to return my Amazon packages. read more

It's convenient. The manager has to be the RUDEST person ever! Not Just to me but to every customer that walked in. Bonus Amy the girl in training was very nice. read more

Reported the store to CEO Carol Tome. Bellingham store on Meridian received the package but instead of contacting me, they sent it back to the east coast. As a UPS shareholder this was a waste of money. Tracking number 1ZW884X30322697573 Check it out. Very curious. read more

Never ever shipping or returning anything from here again. I have had this UPS not properly scan in QR shipments multiple times and all Jessica has said is "this unfortunately happens all the time" but you know what? I'm not dealing with claims after waiting 30 days anymore than this. I have kept receipts for shipment thank god, but the tracking only shows label created. Even on items lost months ago. Is there some sort of operation to steal things going on here? Because one would think at the next possible location, the packages would be scanned in the system! Instead they never show up even weeks later. DONE with this UPS. I'm using Whole Foods for returns and One Stop in Ferndale for UPS drop offs. read more

Before this certain trip, I have always had a fine experience at these stores, but this time I came in with a doozy, and Jessica, the manager, was amazing. My father works in tech and was traveling in a remote area for work and needed a small drive sent to him, and I came in with more or less a hotel name in a foreign country with no zip code. Jessica was able to assist me in a helpful manner, while also helping people who were waiting on us to figure out this shopping conundrum. She was polite to everyone while obviously juggling a lot of requests. She was very knowledgeable and was even able to recognize people from past interactions and give them updates without them even needing to wait to ask. I heard from my dad two days later when the package arrived! Thanks again Jessica! read more

NEVER TRUST THIS PLACE WITH YOUR PACKAGE! Had to wait since February 9th when package was suppose to get sent out then it was broke and everything is missing. When you file a claim with UPS Store and you "declared" a value & told them what's in the package as they "say it's standard procedure to ask value and items" BUT then their claims department say otherwise. Then state they say they are "not" responsible for improper or unsafe packaged items! They HELPED package the items (mind you; packaging was bought in the store.) How does this make any sense? I had to call the next day and remind them to forward my email I just sent them with all pictures and value amount to the claims department. They lack communication skill and customer service. I have been in customer service for 17 years and this is by far the worst I've ever seen. PS- For all you who THINK they handle with care I would reconsider In there 8.Packaging clause; states UPS does not provide special handling such as "fragile" or "Up arrows" or "this way up" This is directly from there claims department in an email they sent me. Basically they denied our claim so we lose out on $900 in items! You can also check BBB, Yelp comments for there integrity. It's a shame! Shame on them for not taking ownership of there "standards" in shipping. read more

The gentleman who claims to be the owner isn't, but is still a horrible business person and a port representation of the UPS brand. I like many others had a terrible experience today and he was of no help. So I reported their location to the corporate office franchise management, got a full refund on my purchase, and also reported them to the WA state sales tax commissioner for sales tax evasion. They charge for services that they can avoid paying sales tax on. Have fun with that my friend. read more

Where do i even start? CUSTOMERS BEWARE! Read this before doing business with these place. About two years ago it was sold to new owners and It's a mess in there! Under new ownership: They charged me .15 cents when I asked for 4 inches of tape to tape an envelope I was mailing. When I asked them if I could give them a medium/small cardboard box (as the previous owner used to take) to them they said, to drive up the ramp, to the right, there is a recycling bin, i could throw all my stuff there. The next day after my box was expired, they sent me a borderline threatening letter stating that if I wasn't to renew asap, no shipments under my name would be accepted. Bear in mind, WE HAVE BEEN DOING BUSINESS WITH THEM FOR OVER 10 YEARS. Nope, didn't care about any of that. So we paid for the 4 inch tape, threw our own cardboard, and kept current with our payments. To my surprise, i go to pick up a package and they tell me i have to pick it up at the USPS. Really? yes, bc according to them they open at 9am and the USPS delivered at 8:30 am and they were closed. smh. So from now on, if I'm getting anything that has to go through USPS I guess I should go directly to them? As I'm driving confused to the nearest USPS with the slip they gave me, I get the package and I look at the name and THE PACKAGE IS FOR ANOTHER PERSON!!! The UPS store gave me CERTIFIED mail for another PAYING customer!!! With what peace of mind do I let these numbnuts handle my mail from now on? I drove back, gave them the mail for the right customer and told them where to go. So happy to be done w these clowns. read more

This location is the best, hands down. Nowadays businesses seem so impatient and rude... just take your money and rush you out the door, but not here. Jessica, the manager is incredible! We literally will go out of our way to come to this location because of her and her team. She's always so friendly and helpful! If we ever have a question or concern she is extremely knowledgeable and patient when explaining everything. Thank you for taking the stress and guesswork out of shipping. read more

Every time I've gone into this store the customer service is appallingly rude. They never want to help you out with details you may not know about, they seem to do everything they can to NOT help you solve a problem. Their attitude if you happen to not be up on all the rules about Amazon returns is awful, letting you know " that's the way its always been" that is their answer so as to make you look like an idiot. It seems every time I'm in there I overhear the employees bad mouthing someone or a previous customer, displaying a very haughty attitude towards the public. They need to re train their employees on common courtesy and teach them the things they shouldn't be talking about in front of customers. When I know I have to go in there, it totally stresses me wondering how I will be treated. read more

Going to the UPS store sucks. You gotta mail something, you gotta return something to Amazon, there's never a fun reason to be there. The staff at this particular location is so kind and friendly and helpful though, I never even stress about it. They always get you in and out for the cheapest price and they know exactly how to solve every problem I've come across. I've had probably half a dozen really great customer service experiences at this location, I really think the staff here is just great. read more

I was impressed with this little UPS store (especially since the nearby FedEx store had abbreviated hours on Saturdays and are closed every Sunday. Not this UPS store, though!). The store is small and a bit dishevelled, with packing supplies and cards and the like, and photocopy machines and a wall of postoffice boxes. the counter is at the rear of the store and there are people's packages on shelves visible (and accessible, if someone wanted to) to the far side of the counter. I wasn't keen on that, but I suppose, with such a small store, that the employees can always keep an eye on them. And that brings us to the employees: they are amazing here. There was a young guy and a young gal working the counter today and boy, they were so friendly and so efficient. There was one customer who was rather rude to the female employee and she was super professional and polite and helpful, and she stood up for herself in the most courteous way. I was very impressed. The signs behind the desk listed all the services this store offered, including notary services, printing services and more. I was impressed. I love how this store has long Saturday hours and is open on Sundays too. I brought my own packing tape and "TO" and "FROM" labels to seal my package and address it properly. No need, as this place will seal and label your boxes for you. Despite the line of customers being long, it moved very quickly. The female employee helped me out a lot and boy, she knew her stuff. If you need something shopped out, this is definitely the place to go. read more

Rudest, most unfriendly, unhelpful staff I have ever met. Refused to give me my package that was shipped there unless I paid fees (an account fee and a release fee). Multiple staff, including the rudest of them all, the manager, yelled at me when I asked questions. Ridiculous! read more

Went to return some Amazon items at the UPS store and initially it was misleading by Amazon but thanks to Jessica Briones, the Manager at UPS, made it extremely seamless. I was extremely thankful. Got back to my car and told my friend about it, and felt compelled to leave a review of my experience. read more

I was told to add a yelp review. In and out in less than 5 minutes, Hannah was excellent 5/5!!

Bad news under new owners/management. Only some staff know how to run the shipping counter, leaving you standing there like a helpless sheep. Then if they manage to dial up a price, it's never the same twice. Main man there tried to charge me $43 for two day shipping of a ceramic bowl to Vancouver, WA. I kept insisting there was a lesser option, until he relented for around $15, and it got there in one day. Go figure! Don't go here unless you are desperate and have no other options. Prior management was polite & efficient. Sad. read more

Customer service was rude and not helpful. Watched as several customers get turned away and told to not come back. Will never go to this store again. read more

One cashier left, after 5pm, line wrapped around the store (probably 15+ customers). Katelyn (sp?) did a fabulous job! She used both stations to move customers quickly through the line, preemptively addressed common questions, received and sent USP drivers. All while keeping her composure!! Excellent work!! 4 stars for UPS having only one rock-star cashier/closer after 5pm on a weekday/workday. Katelyn (sp?) deserves read more

Quicker than the post office, but customer service just about the same. Why do I feel like I'm inconveniencing them when asking for help? You may not want to be working there but are the "face" of the company. At least pretend like you want to help people. :( No loss, lots of other places out there that want my money in the future but isn't going to be this place devoid of customer service. read more

Nice store but presently understaffed with unacceptable wait times. Hoping they staff up. Update: I came back a few weeks later to make additional returns and found the store well staffed. Updating this review accordingly. Kudos to management. read more

Jessica B is the best. I visit the store 2-3x per month and when she's there the lines are moving, everything's organized, and she makes the whole adventure fun! Highly recommend this UPS Store. I go out of my way to visit the Meridian, Bellingham location. I always look forward to it, which seems weird, but love the customer care. read more

Jessica was soooo helpful and has a good sense of humor.. She packed up my golf club and took care of everything in a fast, efficient manner.. Thanks Jessica. (Owner should give her a raise). Happy employee makes happy customer.. read more

This store was recently bought by new owners. They do not offer Amazon returns or package on your behalf anymore. You have to bring the package to them with the return label attached, taped up and ready to go. They are no more than a drop-off. They even started charging to sit at the computer! Since I don't have a printer at home, this is quite an inconvenience. This used to be a great store. NOT anymore. The worst part is they don't tell you any of this on the website...and there is no sign that tells you the prices for each service (that used to be free), or that they don't offer the service anymore! read more

The staff is great! Thank you Jessica for making my returns process so quick and easy. She was friendly , helpful and informative. I was in today for 2 returns and was in and out in less than a minute. Thanks !!! read more

Jess was so helpful helping me get a shipping label dialed in . Really nice and helpful staff

I'm down with brown (UPS). They recently helped me ship two items and gladly hand-held me through the process. I needed to overnight some documents. UPS provided the envelope needed at no extra cost. I didn't even have to write the address on the envelope. The representative typed the addresses directly into the computer and then had me review the printed shipping sticker with the information to confirm that it was correct. Being the dizzy blond that I am, I made a slight change and decided I wanted a signature confirmation upon delivery. The UPS agent was super friendly and helpful. He removed the existing shipping sticker and printed an updated one to include the additional signature service with a guaranteed next day delivery at 10:30 am. The documents actually arrived after 10:30, but it was only a few hours off. The second package I sent via ground shipping because of the inclusion of two lithium batteries. The gentlemen behind the counter discussed the rules and seemed knowledgeable of the policies in place which allowed the 2 batteries as long as the shipment was properly labeled. My used box was slighty frayed, but the agent went out of his way to tape those weak points as well as cover any existing labels and stickers to avoid any shipping/delivery confusion. I was offered insurance, and it was explained that signature delivery service is automatically included when the insurance value is over $100. The price was more expensive than I expected, but the high quality of service and the ease of working through the transaction was definitely worth it. read more

Should be less than a star. Been there a couple of times. Employees are rude. Customer service is non existent. There has to be better options read more

UPS delivered a horribly damaged fridge. But UPS says the package is too damaged to take back. Lovely.

We've been utilizing this UPS store for at least six years now. Our primary reason is the mailbox we rent. Having a Bellingham address to ship things to has been awesome. The rental fee is typical, however the service is stellar. The staff is caring, friendly, and attentive. Eli, the branch Manager has watched over our shipments and mailbox needs with great expertise. Additionally, we truly appreciate the prompt email we receive when a package has been delivered. We highly recommend this UPS store, several of our friends following our recommendation, and renting their own Update: When I first wrote the review, I gave it five stars. The store was sold, and the new owner isn't honouring the way it had been run, the services we received. The staff has turned over several times...... We've canceled our mailbox. We are done with this store. read more

3-18-21 employee Jessica was impatient, disrespectful and condescending. I've always had nothing but good experience s in that location, I was literally speechless she was so rude, her finals words were "now could you please step out of line and figure it out so I can help the next person" It was embarrassing and humiliating. I will never go in that store again. read more

If I could give it zero stars, I would. I mail Christmas gifts every year with no issues. I decided to use the UPS pack and ship service this year. This store literally THREW my gifts in a box twice too big, threw one piece of bubble wrap on top, and mailed it. They charged me $80 for this "service". Half the gifts arrived torn and messed up and had to be rewrapped. When I showed them pictures of their "work", one employee was embarrassed and said to file a claim. They gave me a direct email. I emailed and was told nothing could be done. No apology, no refund, nothing. Horrible customer service, lazy shoddy work. I'm appalled at the whole thing- their work, their communication, and their customer service. read more

Best UPS store I've been to in North America! Friendly and competent staff who cares and super helpful.